What We Love
- From personal Jacuzzis on private terraces to over-sized canopy beds on the beach, you'll relish every moment at this resort.
- There are two, huge, free-form pools that occupy more than 30,000 sq. ft. between the main buildings of the resort and the beach.
- Consider pampering yourself with the "Labyrinth of Sensations," located at the hotel's state-of-the-art spa.
Things to Know
- The resort is approximately 40 minutes from the airport
- The spa offers special packages for couples, as well as for pregnant women.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Cuore di RossiFeatures A la carte contemporary Italian cuisine, complemented by a wide selection of international wines.
- Don IsiTraditional Mexican cuisine served A la carte, located in a building recreating the patio of a traditional Mexican Hacienda.
- Jaal-HaRestaurant buffet & bar located on the beach can be set up for a total of 330 people during banquets. This restaurant provides breathtaking views of the ocean and cool breezes year round.
- L´AtelierA haute dining restaurant featuring A la carte French cuisine with live cooking demonstrations. Watch our expert chefs prepare your meal in the open kitchen.
- Restaurante Grand Festival BuffetExclusive buffet featuring fine international cuisine offering nightly themed dinners.
- Various Lounges/Bars- Main Beach Bar
- Theater Bar
- The Lounge
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Multilingual staff
- Pool
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Contact resort for information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteSupervised activities for children through the age of 12. Open daily and includes:
Nursery
Mini-cafeteria
Children's pool with water slide
Play ground area
Play Station 2
T.V.
Sport activities - Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Parasailing
Scuba diving
Jet skis - Non-Motorized Water SportsKayaks
Windsurfing
Paddle boats - PoolThere are 3 pools on-site.
- Spa †
- Tennis courtThere are 2 tennis courts on-site.
- On-site EntertainmentShows are held temporarely at Jaal-Ha, beach restaurant . A professional contracted ballet and hotel animation staff provide a variety of shows along with a full theater.
- Cozumel Ferry
- Playa del Carmen
- Other Local Attractions•Tulum, Mayan archeological site is located 37 miles south of the resort
•Chichen Itza, the most important religious, commercial and cultural city of the Mayan civilization. Distance from resort: 142 miles South-west
•Xcaret, eco-archeological park. Water activities, eco tourism and dinner show. Distance from resort: 12 miles South
•Delphinus, swimming with dolphins. Distance from resort: 12 miles South
•Xel-Ha, water and nature park. Distance from resort: 25 miles South
•Cozumel, home to world class scuba diving and one of the worlds best reefs. Distance from resort: 10 miles East.
•Cancun, well known for its night life and luxurious shopping centers. Distance from resort: 35 miles North.
•Mayakoba, El Camaleón, golf club (home to PGA tournaments). Distance from resort: 3 miles South
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18048 reviews
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Apr 14, 2025Would not Recommend! Not a 5-Star!
Transat ranks this resort as a 5-star which is described as a luxury resort with first-class accommodations. If this is a 5-star, it is a very tired one. It needs some attention/upgrades in several areas. On the positive, the food was great with lots of variety and choice. Bar services also great. The app to reserve restaurant bookings was very helpful although we weren’t aware of it until day 2. The staff was friendly and helpful. Check-in and checkout were quick and easy for us, although we arrived and left at non-peak hours. Wi-Fi was good (the concierge desk gave us a different wi-fi connection after we kept getting bumped off) and it extended all over the resort – inside and out. Communication was an issue. There was either very limited entertainment or we didn’t know where and when it was. We were in Building #6. One of the elevators was out of order for the entire week. Our room was very tired. Although it was clean, a strong musty smell hit us when we checked in, which got better over the week (or we got more used to it). Our closet doors would not stay closed - quite annoying as we had to walk past them frequently. It was great to have a balcony and the shower was one of the nicest I have experienced, with a large sunflower head, a strong spray and lots of hot water. The resort is very large and covers a big distance from the lobby to the rooms to the beach. For anyone with mobility issues, this will be a challenge. There were shuttles that ran every 20 minutes or so –a long time when you are waiting in the hot sun. When they did come by, there was often no room left in them. Definitely need more access to drives. Like many of the local beaches, seaweed was an issue at times. Crews were working hard to rake it up as best they could. A walk to the lagoon (about 15 minutes) is well worth it. The most negative aspect of the entire week was the significant lack of pool and beach chairs. Each of the pools had large empty spaces for lounge chairs with no chairs there. One should not have to get up in the dark of morning just to grab one of the very few chairs. Fights over chairs and the exchange of nasty words speak to the level of guest frustration with this situation, which has apparently been going on for several years. I will not return to this resort and I cannot recommend it.
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Apr 13, 2025Pleasantly surprised
I am glad I don't put too much weight in most reviews. If I would have we would have done an injustice to this resort. From the time we arrived at the Bluebay we were greeted and treated great. Our room was wonderful, building 2, 2 bathroom (awesome). The grounds were well maintained. The grounds staff was busy all day. The beach staff was busy all day removing seaweed that washed up the night before, which the resort can not control seaweed. The food did not disappoint. Some was a little strange for America's but not bad. The specialty restaurants we all great. We only missed the French restaurant because of getting back late from an excursion. I would definitely return to this resort.
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Apr 13, 2025
Not recommended
Building 7 lived up to the reviews on here. They wouldn’t move us for two nights so we had to upgrade to move to building 5. (Three different rooms because of the size of our group). We only had one a la cart, it was always full. Middle of the road for cleanliness. It’s definitely not a five star. The service was just ok. Honestly, I will not be back and I will not recommend my friends visit this resort. I had to call to get new towels one day and they didn’t have facecloths unless I asked. It’s not Cuba, Mexico should have these in the room. Food was ok but again no a la carts.
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Apr 13, 2025
An amazing experience!! Loved my stay here!
The entertainment team, Kaci and silver were sooooo sweet. Their energy was amazing. They made the day so much fun with the activities. Felt like family to us. I’ll definitely remember them forever. The food here was good! Just wish there was more options without bacon!
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Apr 13, 2025
A great and beautiful experience
Kaci and Silver were such a great part of the entertainment team, I really enjoyed the activities they were super creative and exiting and the entertainment team had such great energy and I really enjoyed the food as well, and all in all is was a very enjoyable stay!
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of $31.12 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryMexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed