What We Love
- Enjoy one free ocean dive or snorkeling excursion per person as part of the all-inclusive package.
- Take full advantage of onsite amenities with 24/7 room service.
- Maximize your enjoyment with a wide variety of onsite activities, including kayaking, spa treatments and more.
Things to Know
- The resort is only 37 minutes from Cancun International Airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Adults and families are welcome!
The all-inclusive program includes the following amenities:
• A la carte meals & premium beverages
• WiFi
• Access to the water circuit at the spa and fitness center
• Daily restocked mini bar
• Bottle of sparkling wine and plate of fruit at arrival
• Activities and non-motorized water sports.
• Activity included – swimming in on-site cenote, Monday through Saturday.
• Activity included – yoga classes
Important information: Additional information will be provided by the hotel at check-in. Some products or services could apply additional charges.
Resort Details
- Aguamarina
Panoramic views at the all-day dining restaurant, which offers both indoor and al fresco dining options based on a 7-day theme rotation (some restrictions may apply).
*Hours are subject to change.
- Ambar
Overlooking the central lagoon, this restaurant offers innovative fusion cuisine daily. Award-wining signature restaurant (some restrictions may apply).
*Hours are subject to change.
- Cafe Brule
Tea and coffee specialties served with pastries are available for guests at Cafe Brule, opens 24hrs. (some restrictions may apply).
*Hours are subject to change.
- Ceviche
An ideal beach front location for enjoying a quick bite at any time of the day. Daily fresh seafood and fish ceviche dishes. They also have a huge selection of the world famous tapas (some restrictions may apply).
*Hours are subject to change.
- Pool Bar
Enjoy daily an endless variety of cocktails in a stunning ocean-view location.
*Hours are subject to change.
- 24-hour front desk
- 24-hour room service†
- All-inclusive meal plan
- ATM/Cash machine†
- Banquet facilities†
- Beauty shop/salon†
- Car Rental Services†
- Children not allowed†
- Coffee/tea
- Complimentary wireless internet
- 24-hour front desk
- 24-hour room service†
- All-inclusive meal plan
- ATM/Cash machine†
- Banquet facilities†
- Beauty shop/salon†
- Car Rental Services†
- Children not allowed†
- Coffee/tea
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- Dry cleaning†
- Exercise gym
- Express check-in
- Express check-out
- Gift/News stand†
- Golf
- Health club†
- Laundry/Valet service†
- Lounges/bars
- Meeting rooms†
- Multilingual staff†
- Outdoor pool
- Parking
- Pool
- Poolside snack bar
- Restaurant†
- Smoke-free property†
- Spa
- Storage space†
- Tour/sightseeing desk†
- Transportation†
- Turndown service
- Umbrellas†
- Water sports†
- Wireless internet connection in public areas
† Fees may apply
- Bike rental †
- Fishing †
- Fitness center on-site
- General †-Evening Entertainment
-Yoga classes
-Spanish classes
-Mayan Temazcal ceremonies
- Golf †Golf course as an additional fee.
- Jet-ski †
- Kayaking
- Non-Motorized Water Sports
- Pool
-3 pools are available on-site.
-Watsu pool.
- Sailing
- Scuba diving- Free scuba dive clinic in the pool (1 hour per person, per stay).
- Free ocean dive or snorkeling tour (1 per person per stay). - Snorkeling- Free ocean dive or snorkeling tour (1 per person per stay).
- Spa †
The resort's spa elegantly merges Mayan philosophy with ancient Asia's healing rituals.
• 11 treatment rooms
• Couples treatment rooms
• Massages
• Hot stone massage
• Swedish massage
• Body wraps
• Body treatments
• Body scrubs
• Facial treatments
• Aromatherapy treatments
• Hydrotherapy treatments
• Sauna in spa
• Spa tub in spa
• Beauty salon
• Manicures and pedicures
• kinesis equipment
• yoga classes
• Pilates
• Mayan Temazcal ceremonies
• Watsu pool
- Volleyball †
- Windsurfing
- Wine tasting †Interactive resort cooking classes.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4547 reviews
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Feb 02, 2025DO NOT BOOK. Worst “luxury” hotel I have ever experienced. With zero customer service or concern about your stay.
Horrible. Do not book unless you like cold showers, no air conditioning, sometimes working toilets, no alcohol in your room, no ice, … I could go on and on and on. Even if you’ve stayed here before - it has gone significantly downhill. Such a bad experience. Roof leaking onto your bed. Zero amenities. Absolutely awful. Worst vacation ever.
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Feb 01, 2025
Nightmare hotel! Not a 5 star hotel!!!
Make NO mistake this is not a 5 star hotel at very best it’s a 3 star hotel! We read all the reviews here and they must be bots because this hotel is a nightmare. We booked this hotel for a relaxing wellness type trip. They post yoga and meditation pictures and a beautiful spa! There is NO yoga NO meditation at all. The spa is run down dingy. The picture of the jets in the spa on their site is false advertisement their jets are broken. So if you like to sit in dirty non circulating water then this is the spa for you. We got to our room and sat on the bed which we could feel the coils coming out of the mattress so I lifted the bed sheets and found a very old and brown dirty mattress. We were hoping to use bikes to ride around property as advertised but only found one all rusted and missing a peddle. It was my husband’s 50th and I let them know a head of time hoping for a special dinner. They only have 1 restaurant, and they were out of beef and then told us they were out of chicken for the entire week! The food was terrible and they brought him a stale piece a cake where the fork couldn’t cut through it. The pools are dingy and old looking as all the building are. We had to ask for towels because they never had any out and we got damp ones. We called Expedia and spoke to managers immediately requesting a refund and it was hell dealing with the hotel. We changed resorts to an actual 5 star Secrets thank god. This is a scam hotel it’s not at all how they advertise and should be taken down as a 5 star.
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Jan 29, 2025Excellent
I had a great time, the hotel has many beautiful views, it has a cenote, the rooms are away from the beach but it is still a good hotel, it has very clean gardens, the staff is the best, very friendly, very helpful Overall I had a great time, I definitely hope to return very soon...
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Jan 29, 2025
Very soon
Excelente attention above allá!!!. The people are very very attentive and very kind! Very solo I Will return to "Playa del Carmen" and I Will gladly stay again in this great hotel!. It's worth the expericience....From the moment You arrive until the last day!
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Jan 29, 2025
Fascinated
Staying at this hotel is an opportunity to live an experience to remember forever. You can be sure that you will eat delicious food throughout your stay. I am fascinated that they treat us like family, that everything is clean and in its place, it was a great experience, we hope to return very soon, the attention of all the staff is excellent. It is the best attention that a tourist can have.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Dog Friendly : It has an additional fee of $35usd per night and a maximum of 1 dog per room with a up to 10 kilos maximum dog weight
- Pet Policy : Pets Allowed