What We Love
- The spa with the flotation tank, Swiss shower & reflexology.
- The Kids Club that has wave after wave of fun & a buffet for your beach kiddos.
- Don't miss the Dolphinarium, where you can shake fins with these friendly mammals.
Things to Know
- It's 47 miles south of the airport - just enough time to unwind before you hit Beach Eden.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You have access to sister resorts.
Resort Details
- BrasserieCharming French restaurant where you can taste the flavor and feel the romance that comes with French cuisine. This restaurant also features an extensive wine list.
- CaribbeanExcellent restaurant with Caribbean style and lively atmosphere. Traditional intense flavours and aromas are offered in a wide variety of seafood.
- Coral Grill RestaurantGrill restaurant right in front of the Caribbean sea. Enjoy delicious sandwiches or an informal buffet without stopping your fun. Open for lunch.
- La Hacienda BuffetThis restaurant offers a variety of Mexican food with the characteristic hacienda-style environment.
- Mirador BuffetSpecialising in international cuisine, this restaurant offers an exquisite variety of dishes to satisfy even the most discerning guests. A stylish and relaxed space. Open for breakfast, lunch and dinner.
- RodizioEnjoy some of the best Brazilian-style cuts of meat along with the freshest salads as you sip on a typical caipirinha.
- Various Lounges/Bars
- Coco's pool Bar
- El Cielo Bar
- Theatre Bar
- Carey Lobby Bar (Participation show at Carey bar)
- Jaguar's Discotheque
- 24-hour front desk
- 24-hour room service†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Currency exchange†
- Exercise gym†
- Internet services†
- Laundry/Valet service†
- Lobby
- 24-hour front desk
- 24-hour room service†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Currency exchange†
- Exercise gym†
- Internet services†
- Laundry/Valet service†
- Lobby
- Lounges/bars†
- Luggage service†
- Pool
- Poolside snack bar†
- Restaurant
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Wireless internet connection in public areas†
† Fees may apply
- Children's program †Barcy Kids Club offers a supervised activities programme in a fun environment for children from 4 to 12 years of age (with reservation and maximum capacity).
Barcy mini disco - General †- Participation show at Carey bar- Cinema on the beach- Surprise night on the beach- Pirate's Island Water Park- Aquatic Sports- Dressel Divers ($)- Dolphinaris
- Gym †Barcelo Maya Palace gym
- Spa †
- Sports court onsite †
- Tennis court †
- Playa del Carmen
- XEL-HA- ECOPARK
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18087 reviews
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Apr 15, 2025Barcelo Maya overall a slight disappointment
Insufficient sunbeds on the beach,not enough shade round the pool,Speciality restaurants generally disappointed.Good points STAFF were amazing all of them.Preffered club room and bar good but bar shut too early.Buildings and grounds well kept/.Felt overall resort was just too big.
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Apr 14, 2025
Terrible food and horrible service
I would never revisit the Barcelo family of resorts based on the food and service alone. I would not recommend to anyone who is well-traveled. The property is very nice, but the food is just terrible. Except the ceviche.
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Apr 14, 2025Barceló Maya Palace – where not only stars fall…
This was our third and definitely last visit to Barceló. We’ve stayed at the adults-only section, at Tropical, and now—tragically—at Palace. It all started with a bang: we arrived at 2 PM, walked into a reception area so hot and slow that a woman in the line fainted. Moments later, a member of our own family collapsed too. Hotel staff? Completely unfazed. Instead of offering help, they handed her documents to sign and tried to charge her credit card while she was half-conscious. Oh, and they insisted on running the card in Mexican pesos—to sneak in an extra $10 on the exchange rate. Classy move. By the time we were done checking in, it was 4:30 PM. One of the room keys didn’t work, so that part of the family had to run back through the heat, exhausted and hungry, just to get it reactivated. Not a single apology from the staff. Service? There is no such thing here. The next day, our group grew to 11. At the buffet, we were told that only 10 people are allowed per table, and one person had to sit separately. We explained we were one family, pleaded, reasoned—but rules are rules, even if they are nowhere to be found on the hotel’s website. As a cherry on top, a manager watched another table where 11 people were seated, walked over, ripped the chair out from under a young man mid-bite, and told him to sit at a different table. We were stunned. We had two birthdays to celebrate—65 and 35—and booked a restaurant in advance. No one said a word about the "10-people-max" rule during reservation. Yet again, same ridiculous policy, same robotic enforcement, same disappointment. And don’t even get us started on the sunbed wars. People reserve loungers with towels early in the morning, then disappear for hours. Want to sit down at the pool or beach? Good luck. It’s a ghost town of unoccupied but "taken" chairs. Thank you, Barceló. That was… unforgettable. Never again.
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Apr 14, 2025Excellent resort
Beautiful, affordable all inclusive resort. You have so many choices for restaurants, bars, activities, and pools that there is no way you will be hungry or bored ever. Beside the check in process ( than can be easy or nightmare, depends on the day and time of the day) everything is excellent.
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Apr 13, 2025This place sucks
It was terrible because the food was either fake or not edible if your handicapped or have troubles physically I wouldn’t recommend this stay and there is lots of space for walking which isn’t good for anyone handicapped or physically troubled
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 26.06 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed