Bahia Principe Luxury Runaway Bay Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5791 reviews

• 

  Wouldn’t stay here again but the workers were fabulous

  My stay is for 9 days and here’s our collective opinion (17ppl): No AC in the gym, lobby, many sots where you’d normally expect AC blasting. Luckily the rooms have AC. Continuing on, the hotel is nice but the employees are great BUT the service organization and structure isn’t the best. Also I’m staying in the luxury side yet it seems that all the restaurants and breakfast joints are on the Bahia Grand side so I’m not sure what the luxury part is besides the private bar. Even the one Luxury access restaurant called THE ROUND TABLE is on the Bahia Grand side and NOT the Luxury side which makes no sense considering only Bahia Luxury side of the hotel have access. I genuinely like the employees and they are working so hard but the owners of this hotel chain need to rethink, renovate, restructure and revamp the system, building and everything else under the sun. Still managed to make the best of it, the FOOD WAS EXTRAORDINARY AND TASTY and travel into town to visit many excursions and local towns.

  Sep 25, 2025
• 

  Unfortunately the staff let this down and the management do not care.

  This is gonna be a long one - So strap in! Overall I loved this hotel, loved the location unfortunately three of the staff let this down and badly! Firstly, when we arrived we were exhausted after a 3 hour drive to Gatwick, the 10 hour flight to Jamaica, the 90 minute journey to the hotel, we really wanted to shower and eat. We were checked in and the process was smooth. However on the way up to our room we were cornered by Romaine, demanding that tomorrow we will go to a spa breakfast which is a presentation with no "obligation to buy" - I said twice I would think about it however she put our names down. For 8:30 am. She said if I didn't go I'd be costing her commission - This really really put my back up. At 7 am we were called to check we were still coming and awake. On purpose I didn't go. I was starting my holiday, I was not there to be given a tour of the hotel, I didn't want to take part in that. We saw Romaine later that day and she made a big scene in the lobby about how she was so mad, she told us she only earns £185 a month from the hotel. I felt this was incredibly inappropriate. She hassled my partner and reluctantly we both agreed to go the following morning. Again we were called at 7am - I answered the phone rudely this time because I was so tired and jet lagged. I was on holiday! Not there to do this tour of the spa and hotel grounds. We went down, and Romaine wasn't there but we saw the note she had left "Rich, get commission plus tips from these two" The woman explained it was over on the grand side, takes an hour and a half and we are expected to eat while being lectured. When we said no they made us feel terrible and we walked back round to breakfast. Noticing our angry/upset faces the usual staff asked us what happened so we told her, she said that it was rubbish - Romaine earns more than that, gets tips + commission but also works in the pool bar! When we bumped in to her I refused to speak to her, she told my partner "Just leave me money when you go" and since coming home I have been harassed by her on WhatsApp to send money and help her. She accused me of lying to her about leaving her a tip (we did) I ended up blocking her and reporting her to the hotel but they do not care. The other situation was a rude woman next door to us, we accidentally opened her thinking we had got to our room (the door was ajar) she reported us to security and they rang the phone at 1am, 1:10am, 1:40am and 2am accusing us of theft and demanding to know our names. I went down and complained and the woman on reception just moved our room, so we were not near this vile woman. I was told management would be in touch regarding my complaints with a voucher for a money off my next stay but the email just says sorry it didn't live up to your standards. The lady who works in the luxury lobby said I was correct to be so angry/annoyed. Then following this we were woken up every morning at 7:45 to see if were still coming to the spa morning! If these two things hadn't happened I would have said this was excellent. But unfortunately these early morning calls and constant phone calls just left us sleep deprived on 8 of the 14 nights we were there. The Positives: The beach is great for snorkelling The rooms were clean and spacious The food in the Jazmin buffet as it offers traditional Jamaican food at every meal time. Other than that it leaves a lot to be desired.

  Sep 25, 2025
• 

  What an amazing holiday

  Have just returned from this hotel . Travelled with my Husband we had an amazing 2 weeks. All the staff were so friendly always greeted you when they saw you. A special mention to the animation team who were so friendly especially Coleen, Andre and Joshua they always took time to chat. The lobby bar in the evening was great . Thank you yo Rushawn, Gary and Uton we had some great laughs . Rachel in the restaurant was brilliant recognised every time she saw us. All in all we had an amazing holiday and would not hesitate to return

  Sep 25, 2025
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  Great Time Fablous Would 100 per cent Recommend

  Wow how amazing this hotel great service pure luxury from moment we arrived treated with most respect by all the staff Holly was great welcomed us showed us to our room explained everthing to us was our wedding anniversary took pics for us cases brought to room housekeeping good even had brekfast delivery to our room Hotel is spotless clean the staff work very hard , pool area sun beds cleanned few times a day the pool staff great very friendly and bar staff swim up pool andre lamar and the girls. Resturant also fablous food best ever shantelle great , beach also clean with life guard recommende water shoes , Taxi into ochio was great even given little tour around stayed with us very knowledgeable of area felt safe took us in mountain fablous bar scenery breath taking. Also went to chukka. Ride on horse in sea was fablous guides so respectful and kind husband went o quad bike. Would I recommend this hotel yes yes will definitely return. Big shout out to management and staff 🙌 Entertainment was great circus rock show & Bobmarley tribute. If walking round golf cart staff very helpful. Thanks for great holiday great memories. O and 70 singing was fablous thank you and coffee machine in room.robes slippers room service Great service first class yeah man thank you

  Sep 24, 2025
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  4th Time to Jamaica 🇯🇲

  If you’re looking 👀 for a adult’s only then this is place for you It has everything you need the food is amazing from 🌶️ jerk chicken 🍗 , Italian,🇮🇹 , Japanese 🇯🇵 , Gourmet , Seafood 🍤 , Steak 🥩 restaurants and room service and all the drinks 🥤 on tap , Cleanliness is spotless from the room and hotel it’s self it is beautiful from the second you walk in door way The view from room is spectacular Everybody is so friendly and welcoming always smiling 😊

  Sep 22, 2025