Bahia Principe LUXURY Akumal - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14260 reviews

• 

  Staff amazing Thanks to the amazing trio!!

  Very very good stay. I’ll divide the experience into 4 sections. Hotel: Complex itself consists of 4 hotels which are joined under Bahia Principe flag. We stayed in Akumal side. Just fyi the whole thing is humongous. Without cart drivers would be hard to visit the whole thing. Plenty of pools bars etc. we stayed in swim-up room. My opinion it was faced wrong way round. From 11am shade started covering the pool - made sunbathing impossible- kinda kills the whole swim-up experience. Staff: absolutely amazing!! People here are super helpful - sometimes even too helpful :). Our morning buffet we sat in the corner closest to the buffet entrance and people looking after us were just exceptional - HUGE SHOUT OUT TO LOURDES ERIC AND JOSE. Breakfast and lunch were just a pure joy. Quickly received our water coffee and tea, last day left us even a little goodbye decoration on the table that we sat by daily. Always happy always smiling. Food: Buffet very tasty and fresh. Will comfort anyone from sweets to tacos. Just pick what you enjoy the most. Alcohol wise all perfect. Cocktails were tasty however quite a lot of ques to the bars as in my opinion slightly understaffed. Overall experience: Plenty of pools, loads of activities for everyone. If you plan to just stay in the hotel you can even go and view dolphins that are in the hotel! I’d give it 4.5/5 as there were few things could do with an improvement. If we come back we’ll stay away from swim-up option and just go regular room or hot-tub option. Thanks a lot to the morning Trio for amazing time and laughs Lourdes, Eric, Jose - just pure joy to meet you three. Thanks again and see you next time. Tad

  Jan 27, 2025
• 

  The best service, food and drinks we've ever experienced at an all-inclusive.

  It was our first visit to a Bahia Principe resort, and it won't be our last. From the arrival glass of cava, we knew we were going to be well looked after. The buffet choice is expansive - fresh sushi, grill sections, along with the standard fare you've also got so much personalisable choice. Not that you'd ever get bored of that, but there are also a huge amount of a la carte restaurants that are true a la carte - full menu service, no buffet. The buffet, even at it's busiest was well stocked, and the service was great - particular shout out to Edgar on the breakfast service. The rooms are a little dated but exceptionally spacious, very comfortable and quiet - with a refilled mini bar daily and 24/7 room service - nothing is too much trouble! The sunbeds weren't in short supply, with choice between the infinity pool, quieter pool and the main pool we opted for the main pool which has the main bar and entertainment team. The pool drinks service was excellent - shout out to Maria and Adriana for amazing service. All pools back onto the beach, so you get a sea view, access to the private beach and the beach sunbeds without walking more than 10 steps. The sports bar and snack bar add a bit of flexibility with late night/24/7 service - Silvia, Alexandra and Yauri were wonderful in the sports bar. They'll also put on whatever sport you are looking for if it isn't already playing. The entertainment team bring so much joy and energy to the hotel - we always felt included but not pressured. Johaley and Ramon were always inviting us to take part and we loved the bingo, mini golf and Tuesday foam parties! The evening entertainment isn't really our cup of tea but we loved the early evening live music and the Wednesday night silent discos. All in all - an amazing stay, thank you to the whole team for making us so welcomed and relaxed.

  Jan 27, 2025
• 

  Highly recommend!

  Great resort. Pools and drinks were great. Food was good at the buffet and a la cartes were outstanding. Swim up rooms were great. Service was fantasic. Would book again and go back. Beach and entertainment was also fantasic.. Coffee shop was very good every morning.

  Jan 26, 2025
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  Bahia Principe Ackamel

  Hotel complex was fabulous food was great in the buffet and restaurants. Staff were very friendly Pools were very clean and lots of activities ie Aqua Foam Party Rooms were large our was an older room so need a little refurbishment which is going to be complete in the next phase.

  Jan 24, 2025
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  Nice spot, not very luxury, but overall decent experience

  This was my first experience with an all-inclusive resort, and I think some of my critiques are more to do with the vibe of an all-inclusive in general versus a critique of this one resort. Overall, the resort met most of our needs as a multi-generational family trip (ages 5 to 75). The resort felt safe, the buffets were pretty good, and the pools and beach and activities were all good. I especially enjoyed the dance classes and the entertainment staff, Cesar in particular does a great job with this! The nighttime entertainment and shows were hit and miss, sometimes great and sometimes just okay. There were also some gaps in entertainment times, and it would have been nice to have some of the shows (like the fire show) happen a bit earlier so kids could join before bedtime. It would also be nice to have somewhere other than the Sports Bar and Snack Bar to get a drink or bite to eat at after the restaurants close down. You are not allowed on the beach at all at night, for security I guess, which we were not expecting. It would have been nice to have one of the Beach Bars available after sunset to sit and have a drink at (when the wind wasn't blowing too hard). A few of my family members including me have gluten allergies (Celiac) and we were able to eat at each meal, but the food labeling at the buffets were inconsistent, and I frequently had to track down a Chef to ask what was safe to eat. The a la carte restaurants were easier to order from for gluten free options, but it was nearly impossible to get reservations for those with our whole group (we were there for the holidays, so maybe it was more crowded than usual?). For us to all sit together, we pretty much had to do the buffet. For our last night, we did a "sommelier table" at the Brazilian steakhouse restaurant at Tulum resort, to do something different that the kids would also enjoy. Because the reservations were all booked ahead (even tho we'd tried throughout the week to get one) we had to buy $4000 pesos worth of wine to get a table. Which we figured was worth it, but still kind of annoying to pay $180USD to eat together at an all-inclusive resort. The rooms were ok, nothing that I would consider "luxury" but also not terrible. They could use some repairs and updating, but our AC worked fine and the maid service was great. We were in a waterfront view room, which meant we were a bit of a walk from the main lobby and the rest of our family, but it also meant a quieter area, and right next to the adults-only infinity pool and bar/grill, which was where some of us ended up getting breakfast and lunch buffets. We were on a corner room, and never had any noise disturbances. My brother's room however was across from a loading zone by the front of the resort, and had a lot of noise disturbances starting early in the morning. We did not go to the other resorts within the compound very much, so I can't say much about those facilities. We did do a couple of excursions, but did not book them thru the resort. It was easy enough to order a taxi from the bellhop and go into Akumal or Tulum if you wanted to. The taxis were not cheap though, so if you planned to do this alot, it would add up. The New Years Eve party was fun, I was impressed with how much labor went into the whole event and how they pulled it off. Lots of music, entertainment, and props. Overall, if you like all-inclusives where you don't really want to leave the property at all and enjoy sitting poolside with a drink, without spending a ton of money, this could be a good option for you. The staff was very nice, the vibes were good, the weather was also pretty good (it rained a little bit but not long enough to be a damper on anything, altho one night we did have high winds and heavy downpour -- it's the tropics tho, to be expected). The transpo from Tulum airport is pretty easy, about an hour, roughly the same time as from Cancun airport.

  Jan 22, 2025