Bahia Principe Grand Turquesa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3000 reviews

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  I've stayed at better places in the Domincan

  If you don't speak Spanish, I would not recommend staying here. What little english they spoke was not enough to understand what was going on. Many staff members didn't even acknowledge our presence (even a bueno días would be fine). Many other staff members didn't know where the amenities of the resort were. We wandered aimlessly around the grounds looking for the restaurant that we had reservations at. We were given a "no" when we asked multiple staff if they knew where a certain restaurant was. Having said that, some staff went above and beyond to make us feel welcome. The woman at the "guest experience" desk, upon realizing we were hopelessly lost walked us to our restaurant. She was amazing. Another staff member that made us feel at home was Maleny, the hostess at our buffet. She stood out as a great example of how the staff should interact with customers.

  Dec 01, 2024
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  All in All good vacation with few issues.

  All in All The rooms conditions are the main issue for a 3 star rating! Even though we searched a vacation all inclusive hotel to stay at but looking for a sun destination , for Canadians two things are important ( sleeping accommodation and Food & Service ) If you fail one of these two / you have ruined a vacation for a Canadian tourist . After a day of enjoying her/himself by the beach or / and any other amusement offered by the complex , the client returns to its room willing to enjoy a fresh room with AC , a clean bathroom ( Free of mold ) , Good water pressure when taking a shower , and a free of humidy well ventilated room . We had to change room once , and so did my brother in law for the same reasons / actually my brother in law had almost to change room for a third ( AC suddenly not working ) ; and maintenance Department failed to fix his Ac when reported . He was offered instead another room change at past 24h00 hours . He had reported the issue earlier that evening after 20h00 hours . My brother in law was about to loose it , this was gonna be his third time changing rooms / he was clear , «  i came on vacations to enjoy , all I’ve done is changing room since I got here day 1 » There was not one manager in charge that night to solve the issue , where was maintenance repairing services ?? The reception + Huest Services had done the follow up but Maintenance had failed . Long story short , my brother in law slept at another room that night , he was given a key to a clean room , without moving in to , just to sleep ( do you find normal that reception had to do so because maintenance simply failed to go check an AC reported since earlier that evening ?) or is the hotel that bad to the point that maintenance had no time to complete all the services due within an 8 hours shift ?) Nevertheless, the following day , the AC was reported again for a follow up and guess what ( it took by the clock , a total of 17 minutes to be repaired and the employee left the room ) Luckily the Guest Service Department and the Receptionists are efficients , professionals and have a great understanding of cx service ( they are cx service oriented ) ; specially Pedro . The rooms are tired and need investment to be renovated and addressed asap , otherwise , maintenance department shall do its job ! Regarding the cleaning of the rooms , it is understandable that the age of the facility is an issue , because the détérioration and / or the tropical weather and impact of the location been near by the sea / that is understandable, but clearly presence of mold in a bath up and within the inner ring of a toilet is unacceptable/ that is definitely a hygiene issue which House keeping Department fails over and over to prevent/ I speak for other Canadian clients from the very few we were at the resort within the week of our stay ( from Tuesday Nov 5th to Tuesday Nov 12th ) this very 2024 It was our first trip to Dominican Republic , and we chose this hotel based on reviews by many others along the years , however our experience regarding our expectations in accommodations to sleep were not met to the star rate of this hotel . However , I consider important to highlight the excellent work carried out by Reception , Guest service and Hospitality restaurant-bar services . It is true other reviews about English language barriers, perhaps this along with the poor quality of room conditions are mainly the reason why the hotel TURQUESA can’t have more Canadians . Something to think about dear general managers . I spoke privately with a service manager and a chef at the buffet regarding other issue encountered with Hispanic culinary culture / Canadians aren’t used to eat salty - and any food displayed at the buffet was high in salt -canadian clients spoke of it by the pool and I was there at the time - I thought it was only us who found everything salty - the majority of the clientele at this hotel are Hispanics , I would say that during our week there was 90% of it or perhaps more - but their culinary cultyre isn’t like Canadian s culture - isn’t better to cook lower in salt to accommodate everyone and who ever needs more salt can simply add it by their tables ?? Et voilà - Problem solved ! That’s why we preferred ordered our meats to be prepared in front of us by the grill ( asking for low salt or not at all ) ; or enjoyed great deal ordering at our three restaurants a la carte given per week / since we could ask salt for our taste . Too bad , because those paellas looked delicious but we couldn’t eat more than two spoons / too salty for Canadians . We had no issues as per language barriers because we are from Montreal and besides French and English ; we also speak Spanish - but some technical language vocabulary wouldn’t be a bad idea for the staff / otherwise , you are missing the Canadian travellers - I assure you that just 1% of it would return - no more. This is a constructive criticism. But this review isn’t right or / and fair if I don’t mention few names for recognizing their professional work, their Cx care orientation and their sense of belonging / they actually go off and beyond to find a solution to our problems and made our stay better . Food and Beverage services : Paola ( Lobby Bar ) Elizabeth ( Lobby bar service area ) Dorianni ( Lobby bar service area ) Ericsson ( pool bar ) Vanessa ( Buffet ) Rosemary ( Buffet Cpt) Fidel ( Buffet ) Pedro ( Réception ) Maria ( Guest Service ) Angel ( Réception Dpt Bell Boys Cpt) Keniel ( Bell Boy ) Juan ( Chef ) Carlos ( Animateur) Entertainment activities were great . Their music 🎶 , games and shows were very entertaining . Congratulations . We like better the club dancers than the external artists . But the pre show with singers are simply worth to enjoy having a nice Blue lagoon or a TURQUESA cocktail. Dear reader , don’t forget after the beach , upon returning to the hotel / stop by and ask the girls by the lobby bar area for a nice cappuccino served at your table with a taste of Caribbean sweets on the side / don’t forget to tip 😉/ they all truly deserve it - we have travelled quite a bit as a family and never experienced in the Caribbean such good attention regardless you tip or not . I would like to mention as a suggestion , that some ground rules regarding music in the hotel shall be applied/ it can be found around the pool or lobby area some clients playing their own music loudly on speakers that they carry - if a client wishes to listen to other music rather that the one played by the entertainment staff , IT IS CALLED 🎧 HEADPHONES. Security shall prohibit playing music of their own on loud speakers , this causes not only confusion , noice and bothering but doesn’t allowed the client to listen to animation messages or music requests be played . All in all security measures and surveillance is high priority and very well done . We experienced safety and even check up into purses or suspicious bags entering the disco club 🫡good job security . I hope this review doesn’t make you stay away from visiting this hotel . Hopefully the hotel management takes into account our comments , experiences and suggestions . I know for a fact that we were listened to by a very professional assistant manager named Jesus Villegas; who did a follow up on our inconveniences , took notes of our suggestions and tried to accommodate us the best possible, even offered us as compensation an extra dinner at a la carte restaurant but unfortunately due to the bad weather and the rains didn’t happened - others like the F&B service manager who can be seing always around walking verifying everything was very kind and professional when approached by us regarding suggestions or bringing to her attention the excellent work and costumer service displayed by some of her staff ; a young lady whose name we do not recall but sure we can’t forget her well intensively work all around . Thank you all for your good services . Best Regards Lopez - Mancini Family Rooms 44209 , 44308

  Nov 17, 2024
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  Zero stars if I could! Def not returning.

  The experience overall was horrible! If you are a tourist with a darker skin complexion you are absolutely not welcomed here! The quality of customer service by some of the people is absolutely disgusting! One of them refused to serve me at the meat station and sucked her teeth and called me a little girl in her language. I had to bring it up to management. Do NOT waste your money here it is not a 4 star hotel! The rooms are outdated the mosquitoes are relentless my room leaked and they did nothing had to line up towels on the floor for my families safety. My parents couldn't come because my mom was ill and they refused to reimburse me or give some kind of credit to use. Instead they gave me the run around I sent an email to reservations and still no response. It's highly disorganized and even unsafe! They even communicate amongst themselves about the price of taxis. I already had a previous arrangement with a taxi company and they nearly screamed at me because I refused to take their provided taxi for three times the price for a 15min trip. Please be careful and take this review seriously!! Shout out to Analise and her friend at the pool restaurant, Yolanda, Mitor, Nickenson, Orlando, and Yaceline they were amazing individuals and interacted with my family every single time we came to the restaurant.

  Oct 10, 2024
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  💞🙏💖🤗

  Excellent service, great employees in general bar lobby,pool bar many of them to mention names .This is my husband and I third time and we are very happy to go back again any time ,the buffet restaurant excellent no complain good food,great service 💞💕

  Oct 10, 2024
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  Prefect for a family with small children

  Prefect for the family with small children I would like to start with saying this place is HUGE. The Turquesa resort located the further away from the beach, and you will have to take a ride to get there. The good thing is that we never had to wait long for a ride, it runs consistently and stops at all locations. Read other reviews as well: this place is definitely NOT the 5 stars resorts: it is outdated, and they are in the need of updating all of the furniture, bathrooms and towels. Positive things to say: Cleanliness: the resort is kept spotless: the grounds, rooms, bathrooms, pools, common areas are cleaned regularly. Spa: one of the best one I have visited in Dominican Republic. Even though, the building is kind of stand along and faraway from everything, but they offer different options that are amazing. Food: Mixed feelings. The specialty restaurants and buffet were good, but it is the only place that does not offer a large variety of choices. Beach/Pools: excellent. We never had to look for chairs, plenty available. Staff: friendly and happy, always ready to help or answer questions. Entertainment: so many different options to choose from as many resorts would have different things going on through the week. I would suggest to pay attention to daily boards. My favorite was the white party with fire performance.

  Oct 02, 2024