Bahia Principe Grand Tulum - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

16616 reviews

• 

  A lovely break in February

  As always with holidays, it depends on your expectations. Good: Beautiful resort, lovely grounds, pretty beach. Clean, comfortable rooms, AC decent, minibar restocked daily. I liked seeing the raccoons, coatis and iguanas (the former mainly at dusk) but if you’re going to be terrified best to avoid this part of Mexico. The wine and beer in bars and restaurants is decent. The staff are friendly, except the towel man near the lobby who was quite grumpy. The staff at dinner are very attentive The a la carte restaurants are pretty good and a fun experience: make sure to check in in advance on the app so you can book them. The Canadians on spring break are great fun The entertainment is surprisingly fairly good especially at the outside bar area at the Coba resort adjoining: lots of atmosphere, decent djs at points and a hilarious karaoke. Breakfast: very plentiful, lots of choice Pools: the pool at the top end of the resort near the 40’s villas is beautiful , quieter and classier. Has nice beds. Mozzie situation: better than I expected. We wore repellent at night and got 1/2 bites the entire week. Ok: The cocktails are quite watery and artificial tasting. Sometimes the fizzy drinks are flat. Bring insulated cups with straws to improve the Experience. Shampoo/ conditioner/ shower gel in rooms a bit watery and crap Furniture on balconies looks knackered. Lunch options a bit random: the snack bar on the beach is dire (grey chicken nuggets) The pool restaurant/ snack bar at Coba much better. Meh Evening buffet isn’t great: there is some good food eg cheese and antipasti, some of the Mexican food, freshly cooked chicken breasts However some food just a miss: very random sushi selection, hard chickpeas in the Indian selection, desserts inedible apart from fruit. The buffet restaurant itself needs a refurb, it’s dark and feels like a canteen. We tried the Coba buffet and the atmosphere was better but the food wasn’t. Tips Bring insulated cups Reserve restaurants in advance on app before arrival To avoid queues and for a nicer breakfast experience go in via back entrance and find a table in the Thali restaurant- much quieter and prettier Wouldn’t bother with the Mexican night Bring lots of sun cream unless you want to pay $US 45 for a small bottle ! Take a shared taxi to Tulum or Playa (50-60 pesos pp) We did a cenote/ zip wire / cave experience right next door (Aktun Chen) you can book in advance at a discount.

  Feb 19, 2025
• 

  Still a good resort to vacation at

  Our 6th stay at Bahia principe resort. We have been to all of them but stayed in tulum again this time. Our last time was pre pandemic so we wanted to see how things were again. We still love it here, my husband loves the easy and free access to snorkeling and i love a long beach to walk on, and a palapa by the ocean. While we think the price has increased a bit too much for this resort we still would come back. All of the staff were wonderful. Here is a breakdown Arrival/departure -smooth, used Canada transfers for the drive (highly recommend) , we checked in via the app before and it worked well (you do have to put your passport info in fyi). Easy check in at the resort as we didn't come with a bus so no one in line. Help you with wifi setup which was nice. They did forget our silver membership bracelet, so if you are a member remember to ask. Room - we had one of the newer ones, the room was always kept clean, and mini fridge stocked but we did tip everyday. Sheets clean, fresh towels everyday. My critic- whoever designed it doesn't use these rooms. No fan in the bathroom or shower which leads to mold growth that a maid would not be able to keep up with. Not the maids fault but a design and company flaw. Bathroom is open concept, the toilet area does have a glass door but with a motion sensor light only in the bathroom with a 10 sec timer(really annoying). Do bring your own lotion as not provided, only shampoo and body wash in the shower. No soap or face towels in our room on arrival but requested on the app and delivered right away. The beds are hard if that is a problem for you. Air conditioning- they are definitely trying to save money here. In the room you can't get it below 21c (for sure not a real 21) and It is always a bit humid in the rooms. So if you run hot, beware. They used to have air conditioning in the restaurants but it's minimal at best. Only place that has a/c is the oxxo in the Plaza. Food- we always enjoy our food here, plenty of selection, every meal i had my plate loaded and wanted to go back for seconds. The waiters are great, jesus and neyvi in particular. Yes the temperature of most food is lukewarm at best but it is a buffet for 1000s of people so take that into consideration, they do have a microwave if needed. If something is empty, just go back a second time and it will be there. My only complaint is people don't know how a buffet works, just mayhem, please respect others. Reservations at the al la carte we did on the app 10 days ahead, no problems. We did tequila (get a tequila boom boom shot or special flame coffee) and le gourmet. Both highly recommend and the chocolate lava cake at le gourmet is top notch 👌. Men you can wear nice shorts to le gourmet, no need to sweat in pants. Beach and pool They definitely have something for everyone here, a quiet pool, a party pool, and a kids pool. Same with the beach, enjoy no waves then go to the coba beach, enjoy waves head to the quiet pool beach. Something for everyone with lots of chairs and palapas. Of course the pool ones tend to go quickest. We mostly stayed at the quiet pool and victor the bartender was the best. Entertainment - i feel like this has improved since we were last here. More nightly singers at every resort. you have to try the silent disco ,it is a blast.

  Feb 18, 2025
• 

  Valentines Week

  We booked Bahia Tulum and completed the online pre-Check only to arrive and wait 40 minutes. The receptionist accommodated us with a ground level room closer to amenities to reduce walking time due to medical needs. An orientation brief would have helped to learn about this huge resort and its dinner options. Guest service needs more staff due to long lines. Resort/beach/pools are beautiful,clean and shuttles run regularly which is appreciated due to the distances between the four resorts. We were able to have access to Coba resort during our stay. The staff were awesome in providing service and help. Food was good but needs better identification labels, very confusing at meal time. The activities were well planned, entertaining, and organized. This resort is very family oriented and accessible for older guests with ground level rooms, but has no elevators.

  Feb 18, 2025
• 

  Underwhelmed

  Ist off let me say I have never done a review before but feel I have to in this case. I have stayed in Mexico 6 Times all at Playercarr and it’s been great but if you are thinking of staying at this hotel and are adults think again. The complex is vast and great for children but greatly understaffed you queue for everything. breakfast when you are eventually seated after queuing then wait for cups cutlery coffee then it’s hunt the tea spoon the beach bar is tiny so you have to queue for drinks or coffee queued for twenty five minutes for coffee only to be told they had no milk😡 same in the lounge bar at night constantly queuing for drinks long walks to the lobby and restaurants they have little buggies to run you about but are often full. The beach is very rocky and full of broken coral so you need beach shoes.rooms we were given were a little dated but clean and spacious but on the 3rd floor dispite having bad knee problems could not be changed there are no lifts anywhere.there is a late night food station but it’s full of raccoons that will jump on the table and steel your food this is the fault of stupid peaple who dispite being asked Not to do so feed them. I’m sorry if this all appears negative but it’s to make people aware of the problems that there is with this report .

  Feb 17, 2025
• 

  Just amazing ❤️

  Fantastic resort !! Such a lovely place with amazing staff… so much variety in food and drink, beautiful surroundings, wildlife to watch … just everything and more. Access around the resort is so easy. Can’t wait to return. If your looking for somewhere special this is it.

  Feb 16, 2025