Bahia Principe Grand El Portillo – All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8415 reviews

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  Bahia Principe Grand El Portillo not a 4.5 stars

  We were in building 2. It was the best location, close to restaurant, lobby, pool and beach. The food is good but the same all the time. We had to choose and pick for some variety. The internet is slow and unstable, on and off all the time. They have a fee if you want a better internet. In our building, water was coming from the ceiling when it rained. We called maintenance and on one room they gave towels for the floor and on the other one, they said it was the AC and the maintenance guy said it was fixed. But with the next rain, it leaked again. This situation needs to be fixed because of the mold. This place is getting old fast. It needs to be upgraded or downgrade the stars. On another note, the bus guys are really pushy with the tips when they handle the luggages.

  Dec 21, 2024
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  Not the best Bahia Principe

  We stayed at this resort from December 12th to December 19th 2024. We were 4 adults in the same family. We had three rooms. It rained in two of them. The hotel solution, you can change room. My door lock was loose and I had some difficulty opening my door, nobody fixed it. The food is good but the same every day. The internet is not fast and almost none existent around the complex. It is really on and off all the time. When you complained about something, the response are: change room or we are working on it. This resort is getting old. I will not return to this resort.

  Dec 20, 2024
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  BEWARE BEWARE BEWARE

  I came with my husband and 2 sons in a group of 14 ppl, we all were given 7 standard rooms in buildings 22 and 23 (first and second floors). Problems started right away in every room for our members : sink broken, electricity stops in the night, door is not opening/ clothing, etc. Imaging yourself jumping every hour or so at night to put the card into receiver because electricity shuts off and it is too hot in the room! I didn't sleep several night because of it. Of course, they sent technician, but problem resolved only for 2 days... Rooms are very dated, mold in the bathroom. For one lady in our group they didn't change the bed sheets between the previous guests and her when she entered. Hotel staff offers upgraded/ bigger rooms for additional pay, but it is not fair since we already paid a lot for our stay. My son got a food poisoning/ virus with fever for 2 days. Many other resort guests, I've heard, had nausea and vomiting, including a couple in our group. Very slow room service, 3 hours waiting for a bottle of water! When the strong rain passed, a guest on a first floor had a flood, and one of our groups' family as well (2 times) ; at the same time toilets on second floors stopped flushing. Also grounds were flooded as well. Stray cats and pregnant cats everywhere...Tons of mosquitoes in the resort... After 2 days we already wanted to leave! Our family has been to many resorts in Cuba, Mexico, other parts of Dominican Republic, and never encountered anything like this! Even 3 stars hotels in Cuba are better than "5 stars" Grand Bahia El Portillo! If you can, please choose a different hotel. Or visit this one if you want constant room problems and health issues... Very sad because the resort has potential and may become a paradise on earth. Instead, it provides people with vacation from hell! However the ocean/ beach is nice, grounds are beautiful and well kept, animation entertaining, and food was ok for me with a good variety, I will NEVER RETURN. Too many issues.

  Dec 18, 2024
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  Nice Comfortable Full Featured Resort

  Nice, clean, comfortable resort with a great beach, and warm friendly staff. Food in the buffets was wonderful but, though the a la carte restaurant dinners were well thought out and presentations beautiful, they were NEVER delivered hot to the table! The sports bar was a nice newer building, well thought out, and comfortable to hang out in. The beach and pool chairs were in perfect condition and there were sufficient numbers of them. The shows were entertaining. The shopping stores were very interesting. The downside is the location which though the beach is wonderful here there is no other anything to go to or see outside of the resort which is about 40 minutes by bus from the El Catey airport.

  Dec 17, 2024
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  Great Hotel and Nice Experience

  We have visited Bahia El Portillo early Dec 2024 and had a great experience. Hotel is medium size but has a lot of amenities. Even there were a lot of people visiting, there was never a line up and service was great wherever we went. We asked for a room closer to the lobby and beach and they were able to accommodate that on a second day. For us, beach was better than in Punta Cana and close to what you would have in Cuba but the service and food were way better. We loved Fish Market and Italian Al a carte restaurants and buffet was always good. Was not impressed with Air Transat Waterfall tour with horseback riding, They gave us mules and the trail was very narrow, rocky and steep. On a way back we realized there were other tours to the waterfall that used real horse and much nicer trail along the river. We would definitely go back to this hotel again.

  Dec 14, 2024