Bahia Principe Grand Coba - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17741 reviews

• 

  Ok

  Overall it’s a good hotel all inclusive is good. Kids club is great. Everything on the whole is brilliant although the pillows are quite hard, it can get abit cold in the room and the heating doesn’t work. I got locked out of my room for smoking on the balcony although no where in the guest code of conduct does it say you can’t smoke on the balcony. They said they wouldn’t fine me this time but they would the next.. again no where in the code of conduct does it say otherwise. During our stay we had 85 uni students staying who were allowed to get drunk and smoke by the pool, one was sick and another defected in the pool yet nothing was done about them. The staff are brilliant except whoever said I was smoking. No tip for them I’m afraid.

  Feb 22, 2025
• 

  Over all a great stay. We could nit pick this resort if we really wanted to, but with experience comes knowledge.

  The rooms were large and spacious. We found our room had the smell of mildew which maybe a dehumidifier would correct and the electrical was a little outdated. The view from our balcony was a bunch of trees - so nothing really to see. I would recommend if booking a room that faces the interior of the resort and not the backside of it. I enjoy a morning coffee looking at the scenery, so ended up having my coffee at the pool most days. If you like to walk, this resort is the place for you. It’s very large. They do have trams that do pickups from all locations but sometimes the wait is long due to trams being full. We were in a building close to the pool and not that far away from the main dining hall so it worked for us. The buffet was excellent with many options and variety daily. Our only issue was the Al a cart restaurant which you are allowed 3. They fill up quick and we weren’t left much options when we decided to book ours the day after our arrival. The resort we were at was not on the beach though you could walk there- about 15 minutes or take a tram. But because the beach is popular some days you had to wait for several trips before you could get on one. Overall we were happy with our experience, if we returned we now know what to look for and ask for upon arrival.

  Feb 21, 2025
• 

  Beware

  Two men walked in my room at 1:30 am using their key. Resort said I left my door open and refused to take responsibility. As a single woman I can assure you that my door was not left open. This was very frightening and bothered me the rest of the trip with my family. Secondly, they sent me a random invoice that I inadertently paid. It has taken 2 months and they are not resolving it. Customer Service always says they will call me back and never do. Both of these things have made it difficult to leave a nice review. The al a carte restaurants were very good. The buffet was so so. Overall the resort was nice but I have a very bad taste after the 2 mentioned events. I will not return to this resort or other Bahia Principe resorts

  Feb 21, 2025
• 

  Wonderful Family Vacation!

  Compliments to the Grand Bahia Principe Resort Staff! As repeat vacationers to the Grand Bahia Principe Coba in the Riviera Maya in Mexico, my husband and I would just like to compliment your staff at this wonderful resort! We have stayed other various chain resorts in the Riviera Maya but always compare them to the GBP Coba and return back. This time we brought out family with us so that they could experience the fantastic hospitality. From the bellboys, front desk staff, guest services staff, trolly drivers, housekeepers, bartenders, waiters & waitress, yard & maintenance workers - all are friendly and greet us with a smile and “Hola”. Prior to our vacation, we had emailed the Guest Services with a request for specific buildings and to book our a la carte restaurants. Cinthya, Guest Services Manager, who said that they will do their best to accommodate our request and if there was anything else we needed to contact her. Cinthya was great to work with, friendly and very helpful. On check-in, we were happy that they were able to accommodate our request for buildings. The resort and grounds continue to be well very maintained and attended to. The shuttle drivers are always happy to take us where we wanted to go. At the pool, we never had a problem finding a lounger in the shade in the morning. We would have loved that the towel hut at the quiet pool would have been open. Artero, at the quiet pool swim bar, was a great bartender. He was always smiling and worked hard to keep drinks poured for everyone. The Kukulcan, Coba’s main buffet staff, especially Jose Caamal, were very hard working and we never waited to have our coffee, water or wine glasses refilled and food at the buffet was great, as always. Yordi, Aure, Manuel who worked with Jose also looked after our family at the buffet. We also sat in Andre’s and Leoando’s section of the buffet and their service at excellent, too! We met up with Julian, who was bartending at the Le Gourmet restaurant and he was happy to see us again. He made his famous “Mexican Guinness” and served it tableside to us. What a treat! We loved all the a la cartes we ate it, but this is subjective to what you like and what you order. All of the waiters were very attentive. Alberto and Emeterio, waiters, and Glady, manager, at the Dolce Vita, Pedro, waiter at the Le Gourmet, and Javier, Abraham (waiters and Jose (Chef) at the Mikado Teppanyaki table, Francisco, Paulino, and Manuel, at the Gran Tortuga restaurant, and Moises at the Fruito De Mer restaurant were excellent in their duties. We were disappointed that Food Truck at the quiet pool was closed. At the main Coba lobby bar, Ofelia and Theresa were fun to talk with, always smiling, and attentive to our needs. It was wonderful to talk with Alejandro (from Spain) who told us about the Executive Development Program he was doing at the BP Coba. We hope that he stays at this resort! With all that said, we had an absolutely wonderful vacation. The staff are truly so happy and it is shown through their hard work and positive attitudes. Remember to be patient, be kind, relax and you’ll have the best vacation! Thank you GBP Coba and we can’t wait to return next year! We recommend your resort to vacationer who are looking for an amazing resort in the Riviera Maya, Mexico.

  Feb 21, 2025
• 

  Great vacation at Coba

  Stayed at Grand Bahia Coba in February as a couple. Great time. Previously had stayed at Akumal but thought woukd give Coba a try due to being half the cost. Didn't disappoint. Food excellent service great. Rooms cleaned every day with fresh towels of you wanted them. Erik at the adults pool was awesome for entertainment. We did buy the bracelets that allowed us to use the other buffets and adults only area over at Akumal, was worth it. The Mikado and Gourmet a la Cartes were fantastic. Had a wonderful time and will be back again.

  Feb 20, 2025