Azul Beach Resort Negril by Karisma - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5306 reviews

• 

  Not Worth the Stress – Gorgeous Beach, Rude Staff

  Azul Beach Resort in Negril has a lot of potential, but our stay was a bit of a mixed bag. On the positive side, the resort grounds were clean and well-maintained. The beach itself was absolutely stunning—probably one of the most beautiful beaches I’ve ever seen. The drinks were consistently good, and we appreciated the Netflix on the in-room TVs for rainy nights. The hot tub by the main pool was also a great spot to relax during the frequent afternoon rain showers. Unfortunately, the service left a lot to be desired. About 80% of the staff we encountered were rude or indifferent. One morning, a waitress actually rolled her eyes and sighed when I asked for coffee with breakfast. That kind of attitude definitely put a damper on the experience. The dining situation wasn’t ideal either. Not all restaurants were open as advertised. The Palms, which was supposed to serve breakfast daily, only did so for two days. The alternate buffet was a long walk from our room—not great for anyone with mobility issues (room service would be the only option in that case). The food overall was just okay. We also had issues with security. Medication left on the nightstand went missing, and we returned one day to find our safe open with $100 USD missing. We reported it, but unfortunately nothing came of it. From that point on, we carried all valuables with us. On a brighter note, the beach vendors were pleasant and low-key—shout out to Farmer Joe! And a special thank you to lifeguard Damien, who was super friendly and made our days by the water more enjoyable. This resort has a lot of good features, but between the poor service and security concerns, I’m not sure I’d return. With some improvements, it could be a fantastic place.

  Apr 15, 2025
• 

  Yikes - don’t trust the Karisma Pictures

  My mom and I are currently at the Azul Beach Resort in Negril. It’s not typical of me to leave a review but I felt the need to do so. Check-in went smoothly and our room was update and up to our liking. The room was not super big but our ocean side view was great and our room was cleaned well throughout the week. The beach is great and so is the ocean. We walked down on both side of the resort on the Seven Miles Beach and it was done effortlessly. The staff is also nice and helpfull. Where things need to improve greatly is the food and the resort. The breakfast buffet is fine but we tried it once for lunch and twice for dinner and those were awful. The options are very limited and we’re not picky eaters. We tried the Caribbean Cuisine restaurant one evening and were very disappointed. My mom’s chicken wasn’t fully cooked and the vegetables and potatoes we’re hard as a rock. I ordered the jerk pork and over half of the meat I got was in fact just fat pieces. The Asian Cuisne restaurant was okay, we went twice, due to a lack of other options. The second time we went, they had ran out of sushi and it was only 8:30 and the restaurant is opened until 10:00. The Italian Cuisine restaurant was also ok, nothing extra. The Palms buffet was closed all week and on Thursday, they had a Prestige Member only dinner and closed the Asian and Italian Restaurant for the night, making it limited for non prestige member to have dinner options. As for the resort, the pictures we saw online from Karisma’s Website and Sunwing are made to look like the resort is way more fancier than it is. It is rundown and be prepared to walk a lot. The resort is somewhat of a strip so depending on where your room is, you will be going up and down a lot. There isn’t a central pool either, it’s a lot of different pools and from our experience from this week, there’s not many people using them. If you enjoy a party pool, you won’t find this here. The entertainment team also needs improvement. Honestly they show up but don’t do much during the day other than play music on at the pool. They’re often just goofing around with each other and that’s about it. Their music choice is mostly rap and we barely heard any reggae music this week, which we expected to hear a lot more. One afternoon, they kept restarting the same song over and over as 2 of the crew members were practicing a dance while they were supposed to be there to entertain. Safe to say that as much as we enjoyed the beach, we did not like the resort and will not be returning to this resort. We feel like we’ve been fooled and we also noticed that the resort is now a 4 stars compared to the 5 stars it was when we originally booked. Honestly, it might be a 3 stars at best. We’ve travelled a lot throughout the years and we’re used to a certain standard level. This is definitely not what they promise to offer when booking with them. It’s not our first time in Jamaica and our past experience have been so much better than this. We will be back to Jamaica but not here.

  Apr 11, 2025
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  Great Staff, Great Beach, Food not so great.

  Overall the resort was nice but could use some updating. A huge positive of this resort was the staff. The staff at this resort was wonderful (special mention to Kadian Edwards our Beach Butler who was very sweet and attentive and always added a little love to our drinks and also to Keijo Chambers at the Mahogany Restaurant who took great care of us every morning and she always helped start our day in the best way! They both helped make our stay enjoyable). On a less positive note, the difficulty getting towels each day was an exercise in frustration, they never opened at a regular time and it was hard to get them. Also, aside from breakfast, which was always excellent, the food was not good especially at the Italian restaurant (my friend and I ordered lasagna and it was not edible, it was brown and tasted like exactly like a Bbq'd cheesburger, it was stomach turning). Aside from their 5 star staff, this resort was definitely not worth a 4 or 5 star rating.

  Apr 11, 2025
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  DO NOT STAY HERE! AT BEST A 3 STAR

  DO NOT STAY HERE. I’ve never written a review before but feel obliged to let people know to not book at this resort. It is by far the worst resort I have ever stayed at. The food is barely edible and we ended up spending our own money to go off the resort to eat our dinners. The resort is so run down the entire resort should be torn down and rebuilt. Even the staff were telling us that the place has gone downhill in the last few years. Chairs, sun beds, decks, are falling apart. Half the restaurants have been closed while here but to be honest we ate off the resort most days. The only good thing about this resort is the location and the beach which is outside this resorts control. Staff at concierge and reception are also rude and never willing to help. We had no hot water some night to even shower and were sent to another room once insisted to get there and have no towels, soap and an unmade room that was dirty. Totally unacceptable given resort was not even at half capacity. All in all, this resort is a 3 star at best. We paid 5 star prices so very disappointed. I will be letting all airline providers from Canada who have this as a 5 star resort that they need to lower the rating and stop recommending this resort as it truly should not be recommended. I’ve never been to a resort that everyone you speak to has similar thoughts and will never return and have filed numerous complaints or wanted to leave after a day. Do not stay here!

  Apr 11, 2025
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  Worst ever hotel!

  This is without doubt the worst hotel I have ever stayed in! DO NOT come here! Even the staff said it needed pulling down! It is unbelievably tired and run down with appalling food much of which is inedible. Just do yourself a massive favour and go somewhere else!

  Apr 11, 2025