Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- Every 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- Every 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Resort Details
- Chao PescaoGet ready for a culinary journey through Latin America and the Caribbean with a menu meant to be shared among friends and family. Live music, an innovative mixology program and a premium spirits selection will make this your favorite spot to unwind each day.
- OSTRAExperience our signature restaurant, offering reimagined Costa Rican cuisine refined with global techniques. Also, inside Ostra you will find Perla, a restaurant within a restaurant at the sushi bar. This modern sushi experience serves only local fish and operates Tuesday-Friday based on product availabi
- Rio BhongoOffering stunning water views atop our river-inspired pools, Rio Bhongo provides our guests with all the comforts of home infused with market-fresh inspirations. We offer fresh grilled fish and meats along with an extensive plant-based menu.
- MesoExplore our newest restaurant and prepare your taste buds for Mesoterranean cuisine, an innovative blend of vibrant Mediterranean flavors with a touch of Mesoamerican influence, complemented with refreshing tropical renditions of classic Mediterranean cocktails. Located on Nacascolo beach at Casa de Play
- 24-hour room service†
- 24-hour security
- Air conditioning
- Babysitting†
- Bell staff/porter†
- Breakfast served in restaurant†
- Buffet breakfast†
- Catering services†
- Child programs†
- Children welcome†
- 24-hour room service†
- 24-hour security
- Air conditioning
- Babysitting†
- Bell staff/porter†
- Breakfast served in restaurant†
- Buffet breakfast†
- Catering services†
- Child programs†
- Children welcome†
- Children's nursery†
- Cocktail lounge†
- Complimentary in-room coffee or tea
- Concierge desk†
- Continental breakfast†
- Currency exchange†
- Desk with electrical outlet
- Dinner served in restaurant†
- Direct dial telephone
- Dry cleaning†
- Early check-in†
- Evening reception†
- Exercise gym
- Exhibition/convention floor†
- Express check-out†
- Family plan†
- Fire safety compliant
- Full american breakfast†
- Full service housekeeping
- Grocery shopping service available†
- Hair dryer
- Heated guest rooms
- Housekeeping - daily
- Individual Efolio available†
- Indoor parking†
- Interior corridors
- Ironing board
- Late check-out available†
- Laundry/Valet service†
- Lobby coffee service†
- Lunch served in restaurant†
- Meeting rooms
- Non-smoking rooms available
- On-Site parking†
- Outdoor pool, Offsite
- Parking†
- Parking lot†
- Pets allowed
- Photocopy center†
- Pool, Offsite
- Private bath or shower
- Public address system
- Public area air conditioned
- Room service†
- Secured parking†
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Auto link to fire station
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Dead bolts on guest room doors
Electronic room key
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Multiple exits on each floor
Patrolled parking area
Private security available
Public address system
Room windows open
Safety chains on guest doors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in hallways
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Well lighted exit signs - Shoe shine stand†
- Technical concierge†
- Telephone jack adaptor available
- Tour/sightseeing desk†
- Translation services†
- Turndown service†
- Valet cleaning†
- Valet parking†
- Valet same day dry cleaning†
- Wakeup service†
- Wireless internet connection in public areas
- Business Center†
- Business Services†
- Conference Suite†
- Convention Centre†
- Copier†
- High Speed Internet Connection†
- LCD/Projector†
- Meeting Facilities†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- Slide Projector†
- Whiteboard†
† Fees may apply
- Fitness center on-site †
- Outdoor pool †
- Pool †
- Playas del Coco
- Restaurants
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3630 reviews
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Dec 20, 2024Excellent family vacation
Booked private car service through hotel concierge which was excellent. Service at this hotel was top notch in every way. WhatsApp used for all comms with hotel which made things seamless. You get your steps in at this place as it's built on a mountainside, but golf carts are always available on request. Nearby beach club is decent, but pool doesn't have umbrellas and requires a boat shuttle (open between 9:30a-4:00pm) or car shuttle. Food was great throughout, even for our 19 year old. Check out the Dive Bar at the nearby marina for an easy night away from the resort. Recommend the Aerial Adventure (book through concierge) and Nomad Tour company for volcano, waterfall, boat excursions. Rio Bhongo waiter Alexis was excellent!
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Dec 20, 2024
Luxury and Relaxation at Andaz: A Perfect Getaway
The Andaz is a beautiful property! Within minutes of arriving, we were greeted with coconut waters and cool cloths that smelled divine! Loved seeing all the monkeys and having stunning views from our room. Enjoyed several services at the spa, and it is a must to visit! Very relaxing, and the therapists were great. The breakfast buffet was really good with fresh watermelon and orange juice. The pineapple is the best I have ever enjoyed! Everyone was so helpful at the resort. Be sure to download WhatsApp; you will need it to communicate with staff to ask for a golf cart, ice, etc. We used Gabriel from Nomad Tourscr They coordinated all our activities, and they did a great job. Very friendly, organized, and knowledgeable about what trips are best based on your interests. We chose to visit the rainforest to see sloths and toucans and did a hot springs and coffee tour. They coordinated everything, making it very easy with a single point of contact. Additionally, they provided airport tranfers round-trip The resort has plenty of fun things to do, or you can arrange activities using Nomad—all were very reasonably priced. I would go back in a heartbeat. What a trip! Fantastic people and a beautiful country!
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Dec 20, 2024Not the 5 star experience expected
Overall this resort did not live up to the 5 star experience we paid for and expected. The beach is difficult to access and the water was very cold. The pool water was also too cold and got a little boring. Everything is very expensive which was surprising. There is virtually nothing to do outside the resort, yet expensive tours are offered and turn out to be disappointing. There is no small shop with any basic over the counter medications, snack, or miscellaneous items. Room service charge $10 delivery fee no mater how much you order and then they tack on a service charge. Staff struggle to follow direction possibly due to a language barrier. We attended an event with a food buffet. Bugs were allowed to fall into the food trays and no provisions made to prevent it. The room was nice but we did not come all the way from Los Angeles to sit in the room. I did not enjoy the lack of privacy in the toilet and lack of ventilation. However the shower was great. It has potential but I won’t be coming back.
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Dec 20, 2024
Incredible service. Felt like royalty
Everything about this place blew me away. Globalist recognition was incredible. We were greeted upon arrival but prompt and courteous staff. At almost all on site restaurants the manager came at some point to greet us and ask for feedback. They said specifically for globalists but I’m sure they tried to speak to everyone. Other staff came by to introduce themselves and speak to us on a very personal level. I really enjoyed talked to staff and hearing their own personal stories. Staff was always super friendly and accommodating to our kids. The grounds were of course beautiful and constantly being cleaned. Our suite was HUGE with thoughtful details and a lot of functional space. I think we had the forest view but we could still see the bay shimmering through the trees and I loved it. Cleanliness everywhere but especially our room was top notch. Kids clubs was great, the ladies always nice to my kids. One day my kids even spent most of the day at the kids club. The only real complaint about the resort was thru pools except one were all unheated. Even in the scorching December sun the chilly water made going into the pool unpleasant. I don’t think I was the only one because most of the pools had no adults in them, only kids playing around. The one exception would be the upper pool which would get quite crowded due to its more comfortable temperature. Overall one of my favorite stays and we already made a reservation to go back.
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Dec 18, 2024
Don’t get the hype…
Unpopular opinion: the Andaz Papagayo is just OK. Almost universally the reviews are outstanding, but it just didn’t do it for us. The pools are cold, there is no hot tub, the beaches are not well maintained, and our room was the size of a postage stamp. Barely any room for suitcases and not nearly enough storage for 2 adults and 2 kids. The ferry to the new beach was broken, so we took a 20 minute shuttle only to find out that the water was closed to swimming for jellyfish, and the beach was covered in sand flies. That’s not necessarily their fault but it definitely put a damper on our stay. It did not come off as family friendly as most people seem to suggest. By 530, as the sun was setting, the entire pool area cleared out like a plague was hitting. Unless you send your kids to the kids club (which is not our style), we found there was very minimal to entertain them. Also depending on which building your room is in, you are almost entirely reliant on the staff to shuttle you around on golf carts as it’s spread out and very hilly. The double queen beds come with one “shower room” that encompasses the shower, sink and bathroom. I love the inclusiveness, but there is zero privacy. If someone is using the shower, there’s no way to get to the bathroom without walking past them. There’s no door or a curtain separating the shower from the sink in the bathroom. And if someone needs to use the bathroom, forget about trying to use the sink or shower. There is no gift shop or sundries shop or anywhere to purchase any minor conveniences. We had a minor need, but couldn’t purchase it. The advice was to take a shuttle to the Four Seasons. We did actually take a shuttle to the Four Seasons, and moved our stuff for another three nights and it was phenomenal. We were told that we needed to make reservations for dinner every night regardless of the restaurant. This just seems very inconvenient. Part of the joy of being on vacation in a place like this is taking your time and just enjoying the day. Having to be locked into a dinner time is less than ideal. The staff was very nice and helpful and the food was pretty good but overall I would notrecommend it. Would strongly suggest the Four Seasons over the Andaz. Better food, beaches and pools. I get the impression that a lot of people who stay and like the Andaz are staying on points because it doesn’t seem worth the price. I understand I’m in the minority with this review but it just wasn’t a good fit for our family.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 12.0% per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- AdvisoryThe Hotel will be closed from August 21 to October 31, 2025, for enhancement projects aimed at elevating the guest experience. During this time, the resort's inventory will be unavailable. While the full details of the project are not yet confirmed, more information will be provided later, outlining the specific upgrades in progress.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- General Policies: Children under 12 stay free in room with adult.
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 11
- Pet Policy : Pets Allowed: 1 per room, lap size up to 25 lbs.