Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- Every 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- Every 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Resort Details
- Chao PescaoGet ready for a culinary journey through Latin America and the Caribbean with a menu meant to be shared among friends and family. Live music, an innovative mixology program and a premium spirits selection will make this your favorite spot to unwind each day.
- OSTRAExperience our signature restaurant, offering reimagined Costa Rican cuisine refined with global techniques. Also, inside Ostra you will find Perla, a restaurant within a restaurant at the sushi bar. This modern sushi experience serves only local fish and operates Tuesday-Friday based on product availabi
- Rio BhongoOffering stunning water views atop our river-inspired pools, Rio Bhongo provides our guests with all the comforts of home infused with market-fresh inspirations. We offer fresh grilled fish and meats along with an extensive plant-based menu.
- MesoExplore our newest restaurant and prepare your taste buds for Mesoterranean cuisine, an innovative blend of vibrant Mediterranean flavors with a touch of Mesoamerican influence, complemented with refreshing tropical renditions of classic Mediterranean cocktails. Located on Nacascolo beach at Casa de Play
- 24-hour room service†
- 24-hour security
- Air conditioning
- Babysitting†
- Bell staff/porter†
- Breakfast served in restaurant†
- Buffet breakfast†
- Catering services†
- Child programs†
- Children welcome†
- 24-hour room service†
- 24-hour security
- Air conditioning
- Babysitting†
- Bell staff/porter†
- Breakfast served in restaurant†
- Buffet breakfast†
- Catering services†
- Child programs†
- Children welcome†
- Children's nursery†
- Cocktail lounge†
- Complimentary in-room coffee or tea
- Concierge desk†
- Continental breakfast†
- Currency exchange†
- Desk with electrical outlet
- Dinner served in restaurant†
- Direct dial telephone
- Dry cleaning†
- Early check-in†
- Evening reception†
- Exercise gym
- Exhibition/convention floor†
- Express check-out†
- Family plan†
- Fire safety compliant
- Full american breakfast†
- Full service housekeeping
- Grocery shopping service available†
- Hair dryer
- Heated guest rooms
- Housekeeping - daily
- Individual Efolio available†
- Indoor parking†
- Interior corridors
- Ironing board
- Late check-out available†
- Laundry/Valet service†
- Lobby coffee service†
- Lunch served in restaurant†
- Meeting rooms
- Non-smoking rooms available
- On-Site parking†
- Outdoor pool, Offsite
- Parking†
- Parking lot†
- Pets allowed
- Photocopy center†
- Pool, Offsite
- Private bath or shower
- Public address system
- Public area air conditioned
- Room service†
- Secured parking†
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Auto link to fire station
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Dead bolts on guest room doors
Electronic room key
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Multiple exits on each floor
Patrolled parking area
Private security available
Public address system
Room windows open
Safety chains on guest doors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in hallways
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Well lighted exit signs - Shoe shine stand†
- Technical concierge†
- Telephone jack adaptor available
- Tour/sightseeing desk†
- Translation services†
- Turndown service†
- Valet cleaning†
- Valet parking†
- Valet same day dry cleaning†
- Wakeup service†
- Wireless internet connection in public areas
- Business Center†
- Business Services†
- Conference Suite†
- Convention Centre†
- Copier†
- High Speed Internet Connection†
- LCD/Projector†
- Meeting Facilities†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- Slide Projector†
- Whiteboard†
† Fees may apply
- Fitness center on-site †
- Outdoor pool †
- Pool †
- Playas del Coco
- Restaurants
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3648 reviews
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Jan 21, 2025Did not meet expectations
The purpose of my review is not to knock down the hotel, but to rather make future travelers aware of what they can expect. Based on all the five star reviews and the price of the hotel, I expected an experience that would be closer to the four seasons, which is approximately 15 minutes away. Unfortunately, this hotel does not compare for multiple reasons. I did not find the property to be kid friendly as the main family pool is not one way you can't actually throw a ball, football or do much splashing around with children. It has a feel of an adult pool and is not really appropriate for children between the ages of four and 12 to play in as any floatable device, ball, frisbee, etc is easily lost given pool shape and "infinity" type gutters. The beach is un impressive as it is small, very sun exposed with a very small swim area. No rocks to explore, crabs to hunt, not particularly visually appealing. On top of that, it's a bit of a hike to get to. As such, it did not surprise me that it was essentially empty. There is also limited amount of shade in the overall quality of the shade and the chairs is not what I would expect for a five star hotel. The property is very hilly and is such, requires quite a bit of walking up and down to get places. This can be mitigated by taking a golf cart, however, it just doesn't make for a fantastic experience. At breakfast, it did not seem there were enough people to properly seat you, explain the buffet vs a la carte options. definitely not enough attention when it came to coffee, refills, and being checked up on. Again, at a three star resort, I can live with that. At a resort where it is touted as a 4.5–5 star resort, this is subpar service. Getting a coffee refill was next to impossible and required repeatedly trying to get someone's attention. In summary, I would simply say that this is not a 5 Star property or anything close to that. I would give it 3 stars. If the cost for 1/3 of what was being charged, that would be fine, but again, compared to expectations this fell short and I am glad I only spent a very short period of time here.
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Jan 20, 2025increible!!
I lovely retreat in the Peninsula Papagayo in Costa Rica. The rooms were excellent and the staff were all top notch. The rooms were meticulously cleaned each day, the wait staff were courteous and friendly and remembered my name each day. The gym was tremendous for a resort, and the spa was wonderful.
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Jan 20, 2025Very nice property for a short (4-7 day) stay to relax and unwind.
We stayed here for 4 nights after 18 days touring the country, staying at 4 much smaller boutique lodges. This is a beautiful and well maintained property that could use a little updated with regard to room decor / organization. The staff is very well intentioned, though at times communication is not at the highest level and the timeliness of service can be impacted, as a result. that said, the service level is good, but not as quick and attentive as we experienced at the smaller properties. If you elect to reserve a larger room with terrace and plunge pool, be aware that they are located in a building near the family pool -- so not necessarily the best option if you want quiet and privacy. Also, we recommend you book restaurant reservations before you arrive to assure the times you want to eat. The same for spa treatments, which seemed to be fully booked for the most part when we arrived.
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Jan 18, 2025
Always choose Andaz
The Andaz continues to provide luxury without loosing the beauty and feel of the native land. Nestled into the hillside, even the architecture and decor are modern and elegant yet in harmony with the surrounding beauty. Guests come from other hotels to enjoy the food at the restaurants at the Andaz which is excellent and a better value. There are activities for all ages. The gym is well equipped. The staff are knowledgeable and professional. I always prefer the Andaz over the other available hotels on that peninsula.
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Jan 18, 2025
A lovely comfortable beach resort with friendly staff
This is a lovely resort on the beach with all sorts of activities for all ages. The food is excellent and the service is friendly and polished. Bedding is VERY comfortable. Costa Rica is hot and this hotel has a lot of stairs and inclines but there are carts available to drive you anywhere on the property. Wildlife abounds on the property, capuchin monkeys, howler monkeys and all sorts of birds and interesting plants. We did a lot of excursions as well. We booked 2 full day tours through Gabriel from... nomadtourscr we did Buena Vista Adventure and Sloth Watching. Both were awesome although the kids liked Buena Vista more since it had zip lining, horseback riding, water slide and hot springs all in one. These were long days so happy we only did 2 during our 7 day stay. We also booked a fishing trip and ATV tour through nomad.. Gabriel was super helpful and accessible. The fishing trip was a success with 5 fish in the boat and sushi on the way back. Also the hotel cooked some of the fish for us. The jet ski tour took us to many parts of the peninsula and was beautiful as well. Overall an awesome trip and only downside is now we are heading back home…
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 12.0% per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- AdvisoryThe Hotel will be closed from August 21 to October 31, 2025, for enhancement projects aimed at elevating the guest experience. During this time, the resort's inventory will be unavailable. While the full details of the project are not yet confirmed, more information will be provided later, outlining the specific upgrades in progress.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- General Policies: Children under 12 stay free in room with adult.
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 11
- Pet Policy : Pets Allowed: 1 per room, lap size up to 25 lbs.