What We Love
- Start your day off with a freshly made smoothie from the resort’s juice bar.
- Tee off at the El Camaleon Golf Course, an 18-hole golf haven designed by golf pro Greg Norman himself!
- There’s so much to explore in Riviera Maya, including the nine outstanding eco-park experiences at Xcaret.
Things to Know
- The resort boasts two refreshing outdoor pools, including a heated hot tub!
- The Kimbo Kids Club is open from 9 a.m. to 5 p.m. and is available to kids ages four to 12.
- Bring your furry friends to paradise. The Andaz Mayakoba Resort is pet-friendly!
Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive daily breakfast in Cocina Milagro for up to two people per room per day.
Important information:Redemption information will be provided at check-in. No meal substitutions allowed. Breakfast does not include alcoholic beverages. Offer not valid for Room Service.Gratuity is not included. Offer has no cash value. Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time
without notice.
Resort Details
- Casa AmateGourmet Latin American inspired signature restaurant with creative and inspiring mixology bar.
- Cocina MilagroPoolside all day dining restaurant with energetic environment featuring a variety of international cuisine & food stations.
- SotaventoRelax in a casual ambiance while tasting an array of Mediterranean delicacies such as fresh seafood, daily chef specials, light salads and a variety of desserts.
- Tinta del PulpoA fun poolside restaurant with ocean views serving a variety of tacos, ceviche and other casual Mexican cuisine.
- VeganBarOffering a variety of healthy juices and smoothies during the day and a selection of fresh and seasonal vegan dishes for lunch.
- 24-hour front desk
- 24-hour room service†
- 24-hour security
- Accessible facilities
- Accessible parking
- Air conditioning
- ATM/Cash machine
- Babysitting†
- Barber shop†
- Beauty shop/salon†
- 24-hour front desk
- 24-hour room service†
- 24-hour security
- Accessible parking
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Accessible parking
- Air conditioning
- ATM/Cash machine
- Babysitting†
- Barber shop†
- Beauty shop/salon†
- Bell staff/porter
- Breakfast served in restaurant†
- Buffet breakfast†
- Catering services†
- Child programs†
- Children welcome†
- Children's nursery†
- Cocktail lounge†
- Complimentary in-room coffee or tea
- Concierge desk
- Continental breakfast†
- Currency exchange†
- Desk with electrical outlet
- Dinner served in restaurant†
- Doctor on call†
- Dry cleaning†
- Early check-in†
- Efolio available to company†
- Exercise gym
- Express check-out†
- Family plan†
- Fire safety compliant
- Free parking
- Front desk
- Full american breakfast†
- Full service housekeeping
- Gift/News stand
- Golf
- Hair dryer
- Hairdresser/barber†
- Health club
- Heated guest rooms
- Heated pool
- High speed internet access for laptop in public areas
- Housekeeping - daily
- Individual Efolio available†
- Interior corridors
- Ironing board
- Jogging track
- Late check-out available†
- Laundry/Valet service†
- Lobby coffee service†
- Lounges/bars
- Lunch served in restaurant†
- Massage services
- Meeting rooms
- Non-smoking rooms available
- On-Site parking
- Outdoor pool
- Parking
- Parking lot
- Pets allowed†
- Photocopy center†
- Pool
- Private bath or shower
- Public address system
- Public area air conditioned
- Room service†
- Sauna
- Secured parking†
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Auto link to fire station
Automated External Defibrillator (AED) on-site
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Parking area attendants
Patrolled parking area
Private security available
Public address system
Response time (minutes) from fire/police department
Room windows open
Safety chains on guest doors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs - Shoe shine stand†
- Spa
- Sundry/Convenience store
- Tennis court†
- Translation services†
- Transportation†
- Transportation services - local area†
- Turndown service†
- Valet cleaning†
- Valet parking
- Valet same day dry cleaning†
- Wakeup service
- Water sports
- Wireless internet connection in public areas
- Copier†
- High Speed Internet Connection
- LCD/Projector†
- Meeting Facilities†
- Meeting/Board Rooms†
- Overhead Projector†
- Whiteboard†
- Wireless Connectivity
- Wireless Internet Connection
† Fees may apply
- Boating †
- Cardiovascular exercise †
- Children's program, onsite †
- Golf †
- Health club †
- Jogging trail †
- Nature preserve trail †
- Outdoor pool †
- Pool †
- Sauna †
- Snorkeling †
- Spa †
- Tennis court †
- Weightlifting †
- Chichen Itza
- Playa del Carmen Quinta Avenida
- Rio Secreto
- Tulum
- Xcaret
- Xel Ha
- Xplor
- Restaurants
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2476 reviews
-
Feb 20, 2025Horrible.
Checking out of Andaz Mayakoba today after a 7 night stay. Service is non-existing - almost laughable: The little store that’s supposed to sell sunscreen? The lady didn’t show up for work on 3 days out of 7. It was an issue as we all got sick and couldn’t even buy Tylenol - had to leave the resort to buy both sunscreen and Tylenol. They ran out of beer at noon one day. How do you run out of beer at noon? And when my daughter asked for a coconut/coconut water, they said that they were also out. Super loud music at a wedding venue right next to our room way into the night - nobody even acknowledged or responded to my message about the noise. Ordered lunch on the beach - the guy warned us it will be 1.5hr… it’s was over 2hrs. I am a Globalist and supposed to have free breakfast - that’s a joke. The service on the resort is so bad and people must be complaining, so they offered free breakfast to everyone on the resort, so the place is a zoo. One day we waited out and sat down to eat (45 min wait, BTW) - the waiter never came. When I asked someone at the restaurant for coffee - the lady yelled at me “I am not your waitress” and sent me to order coffee myself at the kitchen. So we never went back there again. One person who is staying here told me that she complained and got upgraded to a suite on the beach. I asked her if she had status - she said no. However, as a Globalist - they told me they have no suites available… They are closing for renovation on March 1, and had I known when I was booking - I would have chosen another place. I feel like everyone was paid till March 1 and nobody cares. The taxi driver who has friends at the property told me that many quit already and they are operating with a skeleton crew. I don’t blame the workers, but the overall experience is not what it should be. We are staying in the building #13… They already started demolishing building #12 right next to us. So every morning we get woken up by jackhammering noise, so no sleeping in at all. It is on the management to make things right. And if you can’t provide the level of service you promise - the cost shouldn’t be the same. Why did I spend all that to be treated like I am staying in some $50/night place?
-
Feb 18, 2025Amazing. Do yourself a favor and visit here.
The most amazing service I ever received. I don’t think I can emphasize enough how good this was. The staff is incredible kind and always willing to help. They make our time in Cancun so special. I genuinely think you pay for what you get in this hotel. Looking forward to come back. Shout out to Alex. He was just amazing driving us around and recommending us things to do there.
-
Feb 17, 2025Good facility but disappointing experience
Staying at the hotel for vacation. The facility is very good , very nature, beautiful hotel. You can expect to see many cute animals in the resort. There are bikes everywhere. It’s very nice to ride the bikes in the jungle. But was very disappointed with the restaurant Sotavento. It was recommended by the front desk when we checked in. We were told it’s a very good grill restaurant with reservation only. We tried to book the restaurant two days in a roll but could only get an available slot at 9pm. Although it was too late for us, we still wanted to try it since it was recommended as top restaurant in the hotel. Unfortunately, when we arrived there at 9pm tonight, most of the food were not available any more. We checked other restaurants on Google and most of them close at 10pm so it was too late for us to go anywhere. We stayed and ordered food. Although it was not busy at all, the service was very disappointing. We ordered Mac & cheese together with fish of the day and steak. The steak was not good at all. We only had half of it. And Mac and cheese was not served until the end of the meal. We complained when we were getting the bill. The staff didn’t take any action. Only said sorry about the inconvenience. Indeed, it was very inconvenient for us, totally ruined the whole experience with the hotel.
-
Feb 16, 2025
Paradise in Mayakoba
Clean, gorgeous private beach, access the other Mayakoba resort restaurants, excellent service from all staff, gorgeous property. It is spread out but there are bicycles, and golf carts are waiting to take you anywhere in the Mayakoba resort you would like.
-
Feb 15, 2025Understaffed
This could’ve been an amazing stay except the hotel is ramping down staff as they are closing at the end of Feb 2025 for a year for an overdue renovation and rebranding to Hyatt’s high end brand, Alila. There was zero service at the lagoon pool . Zero. Breakfast buffet, while good, was chaotic . No butter, no spoons nor bowls by the cereal, long wait to be seated. It’s the type of stress you don’t need on a “zen” vacay. If you’re planning to come here in Feb. I would look for alternatives.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $1.56 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $45 (Plus Tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies: No charge for children 11 and under when sharing room with parents
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 11
- Pet Policy : Pets Allowed: 1 dog allowed per room up to 50 pounds maximum weight. Must follow