What We Love
- Start your day off with a freshly made smoothie from the resort’s juice bar.
- Tee off at the El Camaleon Golf Course, an 18-hole golf haven designed by golf pro Greg Norman himself!
- There’s so much to explore in Riviera Maya, including the nine outstanding eco-park experiences at Xcaret.
Things to Know
- The resort boasts two refreshing outdoor pools, including a heated hot tub!
- The Kimbo Kids Club is open from 9 a.m. to 5 p.m. and is available to kids ages four to 12.
- Bring your furry friends to paradise. The Andaz Mayakoba Resort is pet-friendly!
Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive daily breakfast in Cocina Milagro for up to two people per room per day.
Important information:Redemption information will be provided at check-in. No meal substitutions allowed. Breakfast does not include alcoholic beverages. Offer not valid for Room Service.Gratuity is not included. Offer has no cash value. Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time
without notice.
Resort Details
- Casa AmateGourmet Latin American inspired signature restaurant with creative and inspiring mixology bar.
- Cocina MilagroPoolside all day dining restaurant with energetic environment featuring a variety of international cuisine & food stations.
- SotaventoRelax in a casual ambiance while tasting an array of Mediterranean delicacies such as fresh seafood, daily chef specials, light salads and a variety of desserts.
- Tinta del PulpoA fun poolside restaurant with ocean views serving a variety of tacos, ceviche and other casual Mexican cuisine.
- VeganBarOffering a variety of healthy juices and smoothies during the day and a selection of fresh and seasonal vegan dishes for lunch.
- 24-hour front desk
- 24-hour room service†
- 24-hour security
- Accessible facilities
- Accessible parking
- Air conditioning
- ATM/Cash machine
- Babysitting†
- Barber shop†
- Beauty shop/salon†
- 24-hour front desk
- 24-hour room service†
- 24-hour security
- Accessible parking
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Accessible parking
- Air conditioning
- ATM/Cash machine
- Babysitting†
- Barber shop†
- Beauty shop/salon†
- Bell staff/porter
- Breakfast served in restaurant†
- Buffet breakfast†
- Catering services†
- Child programs†
- Children welcome†
- Children's nursery†
- Cocktail lounge†
- Complimentary in-room coffee or tea
- Concierge desk
- Continental breakfast†
- Currency exchange†
- Desk with electrical outlet
- Dinner served in restaurant†
- Doctor on call†
- Dry cleaning†
- Early check-in†
- Efolio available to company†
- Exercise gym
- Express check-out†
- Family plan†
- Fire safety compliant
- Free parking
- Front desk
- Full american breakfast†
- Full service housekeeping
- Gift/News stand
- Golf
- Hair dryer
- Hairdresser/barber†
- Health club
- Heated guest rooms
- Heated pool
- High speed internet access for laptop in public areas
- Housekeeping - daily
- Individual Efolio available†
- Interior corridors
- Ironing board
- Jogging track
- Late check-out available†
- Laundry/Valet service†
- Lobby coffee service†
- Lounges/bars
- Lunch served in restaurant†
- Massage services
- Meeting rooms
- Non-smoking rooms available
- On-Site parking
- Outdoor pool
- Parking
- Parking lot
- Pets allowed†
- Photocopy center†
- Pool
- Private bath or shower
- Public address system
- Public area air conditioned
- Room service†
- Sauna
- Secured parking†
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Auto link to fire station
Automated External Defibrillator (AED) on-site
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Parking area attendants
Patrolled parking area
Private security available
Public address system
Response time (minutes) from fire/police department
Room windows open
Safety chains on guest doors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs - Shoe shine stand†
- Spa
- Sundry/Convenience store
- Tennis court†
- Translation services†
- Transportation†
- Transportation services - local area†
- Turndown service†
- Valet cleaning†
- Valet parking
- Valet same day dry cleaning†
- Wakeup service
- Water sports
- Wireless internet connection in public areas
- Copier†
- High Speed Internet Connection
- LCD/Projector†
- Meeting Facilities†
- Meeting/Board Rooms†
- Overhead Projector†
- Whiteboard†
- Wireless Connectivity
- Wireless Internet Connection
† Fees may apply
- Boating †
- Cardiovascular exercise †
- Children's program, onsite †
- Golf †
- Health club †
- Jogging trail †
- Nature preserve trail †
- Outdoor pool †
- Pool †
- Sauna †
- Snorkeling †
- Spa †
- Tennis court †
- Weightlifting †
- Chichen Itza
- Playa del Carmen Quinta Avenida
- Rio Secreto
- Tulum
- Xcaret
- Xel Ha
- Xplor
- Restaurants
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2442 reviews
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Dec 20, 2024Great resort!
Great property! Beach is amazing and the food is great. Really cool being able to use the bikes to get around the property and explore Mayakoba. Having access to the other resorts is def a huge plus as well. Absolutely loved the boat tour. The only off thing about the hotel is the lagoon pool, it’s a beautiful pool…but seems to lack any attention from the staff and fresh towels were hard to come by. One of the pools is heated, which was awesome but heat portion of the pool got up to 110 degrees (my Apple Watch told me) also it seemed to be closed in evening, which is a perfect time to use it. Other than that the resort is awesome and the staff is great.
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Dec 20, 2024Wonderful Resort!
Our All-Inclusive stay was the best experience ever. The entire staff throughout the property were professional and very receptive to all our needs. We had a room overlooking the lagoon. It was a very peaceful environment with a balcony with the view of the lagoon. The resort has 4 restaurants and they all offer delicious food. The soft white sandy beach is great for lounging. They have golf carts to get you around the large property. The lagoon tour is recommended as you can see wildlife and other resorts as part of the tour. Overall, a great experience.
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Dec 16, 2024Go Elsewhere
Mayakoba is a beautiful property with a Rosewood, Fairmont, Banyan Tree hotel...and a world class golf course. The Andaz was absolutely completely disappointing. We had three meals there, and they were without doubt, some of the worst food we've had in many trips to Mexico. The service throughout was hit and miss, and overall, a hotel I would not recommend.
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Dec 16, 2024
We had a terrific time at the Andaz Mayakoba!
We had a terrific time at the Andaz Mayakoba. The lagoon view room was spacious and well appointed. Golf carts were readily available to take us to the beach. We had an all inclusive package that provided outstanding meals at the four restaurants that we visited. Sotavento was right on the beach and we enjoyed flame grilled steak, oysters, lobster tail and salmon with our feet in the sand. Casa Amate was beautiful and we loved the filet mignon and Caribbean soup; that was the most outstanding meal that we had. Tinta del Pulpo offered some the best shrimp and steak tacos that we have ever had. Breakfasts at the nearby Cocina Milagro were plentifully and varied, with delicious pastries and hand made omelets. We even took a golf cart to Saffron at the nearby Banyan Tree (not included in the package) for delicious Thai food and a beautiful lagoon view. The package included lunches, room service and tropical drinks at the beach that we took good advantage of. Make sure that you take the complimentary boat ride around the lagoon to see all four properties at Mayakoba. We’d like to come back in a beach view room next time. All in all, we had a delicious and relaxing experience at a well run hotel at a reasonable cost. Five stars!
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Dec 13, 2024Not what I expected
Rooms were great, the first day we checked in the pool was out of towels, the second day the pool bar restaurant was out of fruit to make any fruit beverages no strawberry, pineapple, passion fruit. The portions were small, and over priced. Book way in advances for dinner options because most restaurants were booked with no reservation options. Breakfast service was lousy, we had to pretty much wave the staff down for refills on breakfast coffee and orange juice. The quality of the food was great and I loved the option of breakfast buffet. Depending on a golf cart to constantly pick you up to bring you where you needed to go got a little frustrating. Overall the property was not what I expected- we've been traveling to Cancun Mx for over 12 years decided to try this hotel and see what the hype was about, way over hyped for what it is. Will not return sadly.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $1.56 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $45 (Plus Tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies: No charge for children 11 and under when sharing room with parents
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 11
- Pet Policy : Pets Allowed: 1 dog allowed per room up to 50 pounds maximum weight. Must follow