What We Love
- The golf course that flaunts Mayan jungle, cenotes and lakes.
- Some of the rooms have outdoor whirlpool tubs.
- Getting pampered with the mind-clearing, rejuvenating Agave treatment at the spa.
Things to Know
- The resort is 70 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You have access to the amenities at the nearby resort.
Location
TulumProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9980 reviews
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Nov 20, 20247th time not a charm.
Well, disappointment is the only word that appropriately sums up this visit. Initially, my wife and I were staying at a different resort of a lesser category when we decided to revisit a property we were very familiar with for our 16 wedding anniversary. With tremendous difficulty we eventually booked online using the My Bahia app. Had to create an account for my wife as mine continuously failed to accept the booking so I couldn’t apply my few Bahia Points. Then, we checked in online and tried to make a dinner reservation using the app, calling the hotel, email, messenger and Facebook. No success, just an email telling me to use the app on do it in person. From experience, I know how tough it can be to make a reservation the day of, so the lack of assistance disappointed us. We arrived at the hotel and we guided to a room (loose term) by the sushi bar. Felt like a cave, water all over the floor from the storm, very musty and uninviting to say the least. Loud music in the lobby at checkin, also uninviting compared to what we have become accustomed with this Luxury brand. It felt to us that the property is in some decline and will not recommend it going forward. A shame, but this will be goodbye from us. Had a decent cup of Earl Grey though while we awaited our taxi back to the unappreciated first property!
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Nov 19, 2024Very good hotel
Bahia Principe Sian Khan. The staff are brilliant and cannot do enough to help guests. The food in the buffet is a sheer delight plenty of choice freshly cooked and suitable for all tastes. The fine dining is interesting and well worth booking. THe second time we have stayed at this hotel and I have to say it was better the second time round.
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Nov 17, 2024
Highly unmet expectations with customer service
This was our 4th time travelling to Bahia Principe, 3 times at Siaan Kian and once at Tulum (when bringing kid). This was our go-to location, travelling every 4-5months. We wanted this to continue, however, our most recent stay at SK was less than expected. Since we had been there 3 times before, we thought we knew what to expect, but unfortunately those expectations were not met. There were still a lot of positives; the staff friendly, food was good, a la carte dining was delicious, gym renovations were great. But the negatives made the trip less than ideal. There were obvious cutbacks; quality of towels, quality of room (significantly smaller than all other stays), terrible bed, reduced buffet selections. The two biggest issues, the bed was the worse I’ve ever stayed in. We did mention this numerous times to the front staff, they did offer a mattress topper, which did very little. It would have been nice to have been switched to a more comfortable room, however beyond the topper, nothing was offered. I could barely move most mornings waking up and even had a migraine triggered because of how bad the bed was. Our relaxing 10-day stay was not relaxing because of this. The other major issue was the airport transport. We booked through the resort directly, so they were responsible for our transfer back to the airport. They sent us a confirmation email for the date we were to leave and when that day came, no transfer showed up for us. We spoke to the representative on-site, who tried to blame us for not checking with them the day before we left, even though we had the confirmation email. He told us, too bad you’ll have to get a taxi. The customer relations lady was helpful but ultimately told us to get a taxi. So we had to pay out of pocket for a taxi and was told to take it up with the company when we got home. After multiple frustrating calls and emails, we got an email stating it was a “system error” and they would reimburse us. We still haven’t received it. And were not offered any other compensation or anything for all the stress and hassle this “system error” caused. To say we are disappointed is an understatement. We loved the rewards program and were aiming to get to the next level in the next few months. One of the perks was to be private airport transfer, but how can we trust that system now? It’s no longer a desirable perk. We want to still love this resort. We want it to still be our go-to. But after the lack of customer support and service for a relatively small issue(s), I have zero faith the customer service would come through if something more significant happened. Needless to say, we are searching for our next resort to make our regular 4-5 month get away.
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Nov 16, 2024Lots of potential
This resort has so much potential. It’s beautiful, with good food, friendly staff and lots of beach chairs. Unfortunately there is no one enforcing the rules, so people tend to smoke wherever and whenever they want without a care for the travellers that came to this resort because of the non smoking rules. I have even seen people smoking at the bar or next to security and the staff do nothing about it. The adults only private beach regularly has kids and other guests there. The shuttles that transport you around the resort can be a wait, and often the last people to show up for a shuttle rush to be the first on so be prepared to miss a shuttle opportunity.
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Nov 14, 2024
Great Staff but not for me
I really wanted to like this place as the staff are lovely and work really hard and the grounds are lovely. Unfortunately that's where it stops. I have never been a fan of All Inc resorts & the BH did nothing to change my mind. Rooms - very spacious but basic, a bit shabby & and dire need of an update - I was on a top floor room and it had a strong smell of damp. Pools - too shallow to swim in - seem to have been designed for people to stand around and drink in. The lovely lady Marisol doing drinks service around the Cenote pool worked really hard to keep everyone's glasses topped up Beach - the beach is lovely however the complex has a motorway running through it so you are forced to queue at a stop for a "wally trolley" to get to the other 3 resorts & beach and take your chances with the inevitable scrum of people fighting to also get on. One particularly aggressive gentlemen almost pushed me down a flight of stairs the the Akumal stop in his determination to get on before anyone else. Food - if you like beige food you will like the buffet - breakfast was ok but lunch and dinner was not for me - nothing was more than luke warm - I like to eat al fresco on holiday and nowhere other that the Cenote snack bar catered to this. The a la Carte restaurants ranged from ok to dire - the service seemed to sky rocket if you paid for the a la carte wine. Overall it did nothing to change my views on AI resorts but we made the most of our week long girls trip.