Bahia Principe LUXURY Sian Ka’an - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10040 reviews

• 

  Not luxury

  The rooms were disgusting. Stains on furniture and in the bathroom. Bed was very uncomfortable. We paid for an upgrade for a non working jacuzzi. This hotel needs renovation badly. Pools were cold. No gym and gyms at sister resorts are not worth it.

  Jan 16, 2025
• 

  Enrique, very kind, gives us information about the hotel.

  Enrique, very kind, gives us information about the hotel, it is highly recommended, since when staying in Sian Kaan, you have access to the entire complex, I like the tranquility of this Hotel, and I highly recommend it, Sian Kaan is only for adults, and that's the wonderful thing, it also has its private beach

  Jan 15, 2025
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  My father died and I wasn’t even offered a credit

  I was on my Honeymoon with my wife. I told the resort this prior to arrival and even provided the the marriage certificate, but they didn’t offer anything special. They offered me a room upgrade…if I paid for it. Wasn’t even offered a cheap bottle of tequila. Two days into my trip my father passed away back home so I had to leave the resort and scramble to get a flight back to Canada. I told the front desk this information and all that I received was “okay so what time you check out then?”. I wasn’t offered a refund on compassionate grounds, a credit to return, nothing. Just wanted to know when the room would be vacant. Very disappointed in the customer service here.

  Jan 14, 2025
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  Definitely not Luxury!

  Overall we enjoyed our 2 week stay in December, however it definitely was not a luxury 5* hotel. PROS Specialist restaurants and their staff were the best. We went to one every night. Trolley buses we enjoyed and were frequent Drinks are proper branded drinks CONS The staff are very much tip orientated Never had to queue in a line at a specific point to get a drink at the bar! Lobby very small and uninspiring Chairs old and very stained. Beach bar stops serving at 3.15!!!! The specialist restaurants and trolleys saved this holiday but the whole resort needs an update. The staff are miserable and don’t want to do their jobs which is a real shame as on previous visits they have been fun and interacted with you.

  Jan 13, 2025
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  Amazing Stay at Bahía Príncipe Sian Ka’an!

  We just returned from 10 incredible days at the Bahía Príncipe Sian Ka’an, and it was everything we hoped for! This resort is tucked away in the jungle, about 2.5 km from the ocean. The setting is so peaceful and quiet, making it the perfect place to unwind and recharge. Even though it’s not right on the beach, the resort has a handy tram system that makes it super easy to get around the entire complex and reach the ocean. Honestly, we didn’t mind the distance at all—Sian Ka’an feels like its own little private escape, tucked in the jungle with plenty of shade, which was perfect when we needed a break from the sun. The staff? Absolutely incredible! Everyone was so friendly and welcoming, always making sure we had the best experience. A special shoutout to the entertainment team—Gracie, Alfonso, and Alexander—who always stopped to chat with us and brighten our day, and to Wilson, who took great care of us during breakfast and lunch most days. The two lovely hostesses at the buffet greeted us with the warmest smiles every meal, which made us feel so at home. The food was great, especially the à la carte restaurants, with lots of options to suit any taste. Plus, the whole resort was spotless, which we really appreciated. If you’re after a peaceful and relaxing getaway but still want access to the perks of a larger resort, Sian Ka’an is a fantastic choice. We loved it so much we’re already thinking about going back.

  Jan 13, 2025