Velas Vallarta Suite Resort - All Inclusive

Customer Ratings & Reviews

• 

  Somewhere between ok and average.

  Just visited for 5 days over spring break. Upon arrival we were underwhelmed with the property. It is older, the lobby is barren, and doesn’t give you any sense of “wow we are on vacation” feel. After that I’d say it was “ok”. Feels a bit more like a budget style all inclusive. If you didn’t pay much, you’d be happy and ok with the lack of amenities, below average food, and unenthusiastic service. Overall I was shocked this was rated “Best of the Best” and rated so highly. These ratings are misleading. Pros: Great pool, and nice swim able beach. The Andrea restaurant is pretty good and a much better option than the beach restaurant Ribera. Cons: No coffee shop, no bar (other than the pool bar). Only two restaurants to choose from. Buffet food at both is below average, and menu items are hit and miss. Lacks amenities you will find in most high end resorts. The staff is also not very attentive. Generally you need to track someone down and ask for exactly what you want. If you don’t raise your hand, you will be overlooked.

  Mar 23, 2025
• 

  Another Lovely Stay At Velas Vallarta

  This was our 4th stay at your beautiful resort and were as usual welcomed by Jaiker on check in, he always remembers us. Our deluxe 1 bedroom suite 3302 was nicely located and we noticed a few upgrades to the room which is nice. Room was always well stocked and cleaned each day by our friendly maid Concepcion. One thing we’re not keen on is the step in bathtub shower. Service is always first class at your hotel and at Andrea Restaurant Mildred immediately recognized us and greeted us warmly each day. Both Angels are really good and the older Angel also greeted us warmly each day. All of the staff in that restaurant gave excellent service. Christina at La Ribera Restaurant always went out of her way to ensure everything was OK. Bell man Carlos is always good. The entertainment that we saw was very good, we always enjoy the female Mariachi Band and of course the Spanish coffee performance at La Ribera. One thing we would like to point out is that for the first time in all of our visits it was really hard to get a sun bed in the shade around any of the pools. Towels would be placed then left for hours with no occupancy, there were a few signs left on beds and tables but they seemed to be thrown under beds or in the bushes. If you can’t beat them join them! Maybe more umbrellas would help. On other visits this didn’t seem to be a problem this time it wasn’t so relaxing. We return to your resort as it is one of the best we have stayed in Puerto Vallarta, even though one of the more expensive we have stayed in. Muchas gracias, Lynn & Mike

  Mar 22, 2025
• 

  Mixology bartender

  Look for the mixology cart- he pops up all aroumd the property, mistlu by the different pools, and at special events. We did a class, and he taught me a new adult beverage to make . Jorge the mixoligist, is so great! Such a happy and helpful "mobile bartender" so much fun. Thank you Jorge! We Loved the experience

  Mar 20, 2025
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  Mixology - Jorge

  Jorge running the mixology bar that travels around the pool is amazing! He’s extremely friendly at all times and gets very creative with his drinks! If you see Jorge rolling the mixology cart around, I definitely recommend you grab a drink from him!

  Mar 19, 2025
• 

  Velas Vallarta

  Pool service is amazing! Resort is beautiful and Mixology bar was a hit, Jorge made wonderful drinks. Food at night was exceptional. Top notch services from the time we arrived to the time we departed. Only issue I had they changed dress code at Riberia restaurant, not a fan. And the breakfast was plain. Christiana was amazing in the beach restaurant and Omar at Andeas. 5 stars

  Mar 19, 2025