Royal West Indies Resort - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2360 reviews

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  I regretfully stayed here............Book elsewhere...Had to switch rooms 3 times due to bugs

  I was hopefully optimistic, but to say I was disgusted and disappointed is an understatement. We had to switch rooms 3 times due to bugs. I was bitten so bad the first and second night (while sleeping) that I had to get a prescription cream from a local doctor. I asked to switch rooms and was switched to a (shockingly) visually infested room (I will attach videos and pictures). After unpacking, we noticed dozens of bugs crawling in the closet and all over the pillows in the closet. The operations Mgr, Stephanie seemed shocked. They bagged up the pillows and left. We didn't get switched to our THIRD room until 12:30 am. I didn't have a problem with my daughter's one bedroom studio, but this was a family vacation and she was in a completely different building than us. I booked a 2 bedroom suite as well as a studio. I expect a clean, safe room when traveling. They didn't meet this basic need. I shouldn't have to switch rooms THREE times with 2 teenage boys and go through this emotional trauma. This was so upsetting to me that I was crying while talking to Stephanie about how awful this experience has been for me. This is the first negative review I've ever written on Trip Advisor. I'm an avid fan and contributor. I will never stay at this hotel again. The hotel offered me reimbursement for one night, as well as my $105 dr. bill. This is laughable as I booked a 7 day trip with accommodations for 6 people. I plan on filing a claim with my credit card company. They emailed me an Orkin report trying to explain they found no evidence of bed bugs, Ummmmm okay well I lived this experience, so did my family, I have bites that will most likely scar as well as videos (trip advisor doesn't allow videos) and numerous pictures. I don't know what kind of bugs they were, but I never want to see them again.

  Jan 11, 2025
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  Paradise Realized

  Love this resort! Clean! Very friendly staff! Super quiet(my biggest positive)! It’s nice to have the restaurant on property. Plenty of chairs on the beach and towels for use. Every morning the beach staff have been very accommodating in assisting us with umbrellas and side tables! It’s all the little things that add up to help make this a very enjoyable experience! Definitely worth coming back here!

  Jan 07, 2025
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  Paradise at Royal West Indies

  Well managed resort. The staff made everything from check in to check out easy. The entire facility was clean, well kept and exceptional service. Beach chairs, umbrellas and towels were provided for guests. The resort had 2 pools, hot tub, restaurant and poolside bar. It was relatively quiet through out our 3-day stay. There were many restaurants, shops and resorts that were walkable (a long walk but walkable. I would definitely come back again and highly recommend TWI.

  Dec 21, 2024
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  Great location and staff! Room had German Cockroaches.

  Our one bedroom suite was spacious and had a beautiful view! The staff was super nice and the food at the Pelican bay restaurant was consistently delicious. I was so excited to have a full sized oven and fridge so I could reheat my leftovers and genuinely make myself at home! However, as soon as we turned on the oven, the German cockroaches showed up. We called the front desk and they came and sprayed but I had lost my appetite for the rest of the trip. Also the wifi is the worst I have ever experienced and I have been all over the world. This place has so much potential but next time we go to Turks we will likely stay somewhere else.

  Dec 15, 2024
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  Awesome.

  Awesome. Great suite, great staff, great location. We booked online and all was as promised. Beach was terrific, lounging was great. Hot tub at the quiet pool area was a social center. Restaurant was great, food and staff were both excellent.

  Dec 10, 2024