Riu Palace Las Americas Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4881 reviews

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  First Cancun trip.

  Beautiful resort, food was good, facilities were very nice. As with any resort the employees complete the experience. Most remarkable were Diego and Santy at the Terrace/Terraza Bar, and Hanel at the Black and White Steakhouse. If you go to the pool parties at RIU Caribe make sure you get the Al Pastor tacos, probably the best thing I ate the whole trip!

  Dec 23, 2024
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  Disappointing

  Very disappointing, dated hotel desperately in need of a refurb both in rooms and public areas. Also turned out to be a party hotel with loud music and loud young people everywhere and no where to escape. Loud music directly below the buffet made lunch time not a pleasant relaxing affair. Worse were all the ants on the sunbeds and Palappas, I am never bitten, but returned bitten to pieces. No sun for most of the day in the "quiet pool". Its many years since we have had to get up at 7 am to get a sunbed. Food plentiful but mediocre. Best restaurant was the Steak restaurant and a reasonable offering at Krystal. However the saving grace were the staff. Lovely helpful and smiling staff everywhere many of them Riu employees for many years. Connie in the bar, Enrique serving drinks by the pool and all the buffet staff and room staff, keeping the old place immaculate. Lovely beach, shame we had such high winds which made the sea quite difficult. However, that hotel is not for us, and we will not return.

  Dec 22, 2024
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  We definitely will be back.

  Very nice resort. We loved it there. The property is very clean and the food was great. The staff did a very good job in making our stay enjoyable. We will be back

  Dec 21, 2024
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  Nice!!!

  Great place to stay! I really enjoyed the food, atmosphere and location. I will be back and recommend to my friends.

  Dec 19, 2024
• 

  Winter Get Away

  We have been to a variety of Riu Palace resorts, and this is the first only adult one that we have been to. This one is the smaller then the other Riu Palace’s we’ve been to, however that is expected with adults only. We enjoyed this resort being a little smaller. Our favourite thing about this resort was the pool being right next to the beach and the beautiful Aqua ocean! There was plenty of activities by the pool from 10:00 am to 4:30 pm. There are four different parties during the week that are at the Riu Caribe. (White, Neon in the evenings, and Pink and Jungle, in the afternoon). There are buses that Will take you back-and-forth from the parties, and they leave every 10 minutes and continue for the duration of the party. On the nights that there are not Riu parties at the Caribe, there is plenty of entertainment, with games and shows. The rooms are clean. The only thing missing was an outlet on both sides of the bed. I recommend bringing an extension cord, and a plug-in adapter for your phones, watches, c-pap machines, etc. The entertainment team were all awesome. A couple of our favourite’s were Johnny and Ashanti!!! They both went out of there way to make my husband and I feel special! Their people skills are amazing! These two would be part of the reason that my husband and I return to this hotel! Our pool server,Juan, was also very good! He would remember what you were drinking, and was always pleasant! If you want to go to Walmart, or the market 28, you can take the bus for $20 pesos or $1 US. Go to the front of the hotel to the left in front of the Riu Cancun, is A bus stop, that you can catch the bus to Walmart. The bus driver will announce Walmart. You have to walk a little ways to the market. Ask the front desk for a map to find your way to the market. If you were planning to go to Walmart, and you plan to bring home alcohol, this may be the cheapest place to buy your alcohol. It was considerably cheaper than duty-free!

  Dec 19, 2024