What We Love

  • The majestic Palancar Reef is only .62 miles from the shoreline.
  • Restaurants, bars and room service are all included as part of the popular all-inclusive plan.
  • Free Wi-Fi is available in the lobby area for all guests. 

Things to Know

  • The resort is located near the northern hotel zone, close to all the action but the perfect place for a quieter family vacation.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The Cozumel Country Club is across the street from the resort and 10 minutes away from the airport and downtown pier.
Hotel Promotions
Honeymoon, Anniversary, Birthday Amenity
Guests celebrating their honeymoon, anniversary, or birthday with us will receive a complimentary detail.

To receive this offer, please email reservations before arrival at: rsv@hotelcoz.com.

Important Information:  Additional information or proof may be required.
Applicable Dates:
Booking Dates: 02 May 2024 to 25 Dec 2026
Travel Dates: 02 May 2024 to 25 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all-inclusive program includes the following amenities:

• Breakfast, lunch, dinner buffet or a la carte from 7am-10pm. Dinner a la carte at the specialty restaurant from 5pm-10pm.
• Snacks from 11:00 a.m. – 6:00 p.m.
• Unlimited Domestic and International brands from 7:00 a.m. – 11:00 p.m.
• Activities:  kayaks, snorkel, diving lessons at the swimming pool, bicycles, Aqua Aerobics, beach volleyball
• Kids Club for ages 5-11 starting at 9:00 a.m., ending at 5:00 p.m.

Important Information:  Redemption information will be provided by the hotel at check-in.

Applicable Dates:
Booking Dates: 02 May 2024 to 25 Dec 2026
Travel Dates: 02 May 2024 to 25 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
The combination of boutique restaurants and bars are the perfect backdrop for mixing and mingling.
OnSite Dining
  • El Cocal Restaurant
    Enjoy an extraordinary view of the Caribbean while eating at El Cocal Restaurant serving buffet breakfast, lunch and dinner.
  • La Veranda Restaurant
    Elegant dining at La Veranda Restaurant. La Veranda serves gourmet A la carte cuisine. Reservations required.
  • Room Service

    Room Service is available for the Ocean View room categories and the Sky Ocean View room categories.

  • Various Lounges/Bars

    - Snack Bar
    - Pool Bar
    - Bananas Bar
    - Lobby Bar
    - Donatello Disco & Karaoke Bar

     

     

A 24-hour front desk, laundry service and public Wi-Fi are just a few of the excellent amenities here.
On-Site Amenities
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Game room
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Safe deposit box
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
  • Wireless internet connection in public areas
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Whether you are looking for a children's pool or a thrilling bike tour, the resort has it covered.
On-Site Recreation
  • Bike rental †
  • Children's pool
    There are 2 children's pools on-site.
  • Children's program, onsite
    Daily activities for kids age 5 to 12-years-old at the Kids Club. The kid’s activity program is professionally staffed for maximum fun and peace of mind.
  • Direct access to a beach
  • Fitness center on-site
  • Golf location (onsite/nearby) †
    There is an 18-holes course.
  • Hot tub
    There are 2 outdoor hot tubs.
  • Motorized Water Sports †
  • Non-Motorized Water Sports
    Snorkeling lessons and tour (no boat)
    Scuba diving introductory lessons
    Bike tour
    Kayaking (1 hour)
    Snorkeling equipment (1 hour)
    Mini golf
    Aerobics
    Volleyball
  • Pool
    There are 3 pools on-site. One covered and 2 outdoor swimming pools.
  • Tennis court
Off-Site Recreation
  • Golf †
    Golf course located within a mile of the property.
On-Site Attraction
  • On-site Entertainment
    Nightly entertainment shows (Theme Nights):
    Monday – Moon Light Night
    Wednesday – Mexican Night
    Friday – Caribbean Night
Off-Site Attraction
  • Other Local Attractions
    The island's scattered, crumbling ruins are testimony to Cozumel's role as a Mayan ceremonial and commercial center. Most ruins are small, low-to-the-ground square buildings (don't expect giant pyramids).

    Fury Catamarans, Glass bottom boat tours, The Sub Sea Explorer, Jungle Safari Jeep Tours, Horseback riding, Atlantis Submarines.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 7444 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Relaxing and familiar

    Love the staff here. I have been here a dozen times and never had an issue that wasn't resolved. I truly miss the staff when I leave. The price is always fair. The resort is great for couples singles or families. The variety of food could be better but with an all inclusive I know that is a challenge. I will be back in June 2025. I plan to visit every three months going forward. Thank you guys for always making me feel like family. Donna Bever. Iowa. Usa

    Dec 21, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    muy bueno

    The hotel is located on a very nice beach. The service is very good and very friendly. Very helpful. We would love to come back again. The food is very good and the room is clean. The swimming pool is large and perfect for relaxing.…………………………..

    Dec 18, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fun times in Cozumel!!

    First time staying here. First the staff was very pleasant, some off the nicest people,I've met on my many vacation stays! The food was amazing, multiple sit down meals, with great service. I will definately be staying here again in the future! Alot of people saying poor things about this place, don't always believe them. Yes the hotel,is an older place and could use some updating, but over all, great experience!

    Dec 16, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Snorkeling bliss

    Our best experience at the hotel was snorkeling at the beach, the hotel has probably one of the best spots to practice snorkeling from the beach. The facilities of the hotel were functional but old. The food was ok, with a fairly enough variety of dishes. Do not expect the best quality of the food. The employees service was good, they don’t go the extra mile but they are nice. A tip , try to have your tours arrangements before you get there, the tour desktop is overpriced, sketchy and since they are only intermediate, you can have some surprises with the tour operator, like no insurance, not experienced crew, older boats and equipment, and so on.

    Dec 07, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Experience

    We absolutely loved our stay here on our honeymoon. The food and service were both top notch, facilities were better than expected. The only disappointment was the jacuzzi is not heated and November/December is a little chilly. A special thanks to all of the service staff. Miguel, Mateo, Freddy, Carlos and so many more go above and beyond.

    Dec 02, 2024
Hotel Advisories
  • AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel a resort fee of $15.00 US per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:
    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
     
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
     
    Hotel Spring Break Policy - According to the hotel policies NO GROUPS or individual reservations of SPRING or SUMMER breakers students are allowed.
     
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel. 

    General Information -     Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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