What We Love
- Spacious rooms allow you to stretch out, relax and create a relaxing experience for you and your family.
- Keep your fitness routine on schedule with the onsite exercise center.
- Indulge yourself at the detoxifying hydrotherapy spa.
Things to Know
- The resort is only 12 miles from Cancun International Airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Booking a Preferred Club room, getting a Jacuzzi on the balcony and access to a private pool.
Resort Details
- Various Bars & lounges
Splash - Swim up bar at the main pool.
Scores - Evenings in the upper level of the shopping area. DJ music, 3 flat screen TVs and 2 pool tables.
The Reef - Daytime swim up bar.
Moments Lobby Bar - Evenings in the main lobby.
The Mix - Beach bar on the main beach.
The Lounge - Available to Preferred Club guests only.
- Various Restaurants
Barefoot Grill | Lunch
- Casual grilled favorites served poolside
Capers | Dinner
- Rich Italian flavors in a Tuscan setting
- Approximate seating capacity: 96
- Dress Code: Casual Elegance
Carnival International Buffet | Breakfast, Lunch and Dinner
- Featuring an international menu with a casual atmosphere
- Air-conditioned restaurant dining area with an outdoor terrace
- Approximate seating capacity: 550
- Dress Code:
o Casual for breakfast and lunch
o Formal for dinner
Castaways | Lunch
- Poolside dining area serving sandwiches, gourmet favorites, small bites and drinks
- New pizza oven
- Approximate seating capacity: 250
- Dress Code: Casual
Cin Cin | Dinner
- An elegant, romantic atmosphere with Mediterranean gourmet cuisine
- Space available for private dining of up to 8 guests
- Approximate seating capacity: 90
- Dress Code:
o Inside: Formal
o Terrace: Casual elegance
Coco Café | 24-Hours: Café, Late Night Bites
- Premium coffee and deli snacks in a casual atmosphere
- Late night bites served à la carte that include soup, salad, sandwiches, pizza, pasta and paninis
- Dress Code: Casual
Mercure | Breakfast*, Dinner
- Elegant French cuisine in a serene garden
- Approximate seating capacity: 52
- *Breakfast is for Preferred Club guests only.
- Dress Code: Formal
- Adult only
Spice | Dinner
- Asian Cuisine, seated beside tranquil fountains and nearby wooden formations around an indoor Zen Garden with three Teppanyaki tables, a Sushi Bar and Pagoda
- Approximate seating capacity: 78
- Dress Code: Casual Elegance
Tamarindo | Dinner
- Delectable Mexican cuisine
- Approximate seating capacity: 80
- Dress Code: Casual Elegance
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Children welcome
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Housekeeping - daily
- Laundry/Valet service
- Meal Plan Type: All Inclusive
- Business Center†
- Meeting Facilities†
- Meeting/Board Rooms†
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The hotel offers a full range of services to help you start planning your Now wedding. Our romantic wedding gazebos overlook the crystal-clear Caribbean. And our professional wedding coordinators are here to handle every detail, from the bouquet and boutonniere to your wedding cake and sparkling wine toast.
† Fees may apply
- Bike rental
- Children's program, onsiteEXPLORER’S CLUB FOR KIDS
Ages: 3 – 12At this fully supervised children's program, kids will enjoy the following activities:- Arts & Crafts- Playground- Sandcastle contests- Board games and video games- Weekly campout adventures- Movies in the club- Beepers for parental control- Dinner for children at Carnival buffetAll Explorer’s Club staff members are certified by the Mexican Red Cross in CPR for children - Fitness center on-site
The fitness center offers full access to treadmills, stationary bikes, elliptical machines, stair climber, and free weights.
- Miniature golf †
- Non-Motorized Water SportsThe resort has kayaks, Hobie cats and snorkeling (at additional cost).
- Outdoor poolThere are 3 heated pools including main pool, children's pool, and an adults-only pool for Preferred Club guests.
*Bluetooth speakers are not allowed at the main pool - Spa †Experience your choice of the most soothing, relaxing, and result driven treatments including facial, massage, hydrotherapy. Treat yourself to a manicure, pedicure, or hairstyling services at the full service beauty salon.
- Teen programs †CORE ZONE TEENS CLUB
Ages: 13-17At this supervised program, teens can meet each other and enjoy the following activities with no parents around:- Videogames – PlayStation 4 with 2019 edition videogames- Individual gaming capsules- Guitar hero arcade with two consoles- Lighted dance floor- DJ Equipment with mini turntable for DJ lessons- Selfie wall- Movie area- Ping Pong table- Foosball table- Darts- Bean bag chairs- Interactive table- Karaoke- Movie nights**- Scheduled activities that vary by week - Tennis court †
- Theatre †Nightly entertainment and themed parties like "Idol" singing shows, Mexican shows, break dancers, and fire breathers, karaoke, and game shows.
- Golf †
Gran Coyote Gold course is nearby. Green fees (preferred rates).
- Xcaret Eco Park
The whole family will love exploring this eco-park with its combination of natural history and cultural attractions. You can swim with the dolphins, find indigenous animals, watch theater shows, and much more!
- CenotesCenotes are beautiful and naturally occurring underground swimming holes. Tour 4 different cenotes named after the 4 elements - fire, earth, water, and air.
- Coco BongoEnjoy one of the most famous nightclubs around, a can't miss experience. Enjoy a drink or two while you dance the night away or take in a performance.
- TulumVisit the amazing Tulum archeological site where you can experience a piece of history as you explore the ruins and learn all about the ancient Mayan people.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17469 reviews-
Amazing entertainment team.
It was the best We had the chance to meet amazing people in the entertainment team. They have activities planned from 10 am all the way to 8-10 pm everyday… so let’s juste say that we were never bored. Especially Dylan and Antonio went out of their way to make our days even more special than they already were. Genuine people with a great vibe. 10000/10 On vous aimes fort<3
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Exceeded our expectations!
We just returned from a 5 day trip to Dreams Jade and we must say that the resort exceeded our expectations. The resort is wonderful! We used Hyatt points and one suite upgrade for two rooms. We were graciously upgraded to the governor’s suite, it was huge with the most amazing views. Our second room was not upgraded but it was a spacious junior suite with everything our kids (19 and 16) needed. We are Hyatt Globalists and everything transferred over to the Preferred Club just as it would at a Hyatt resort. The preferred lounge was really nice and our host Pamela checked in on us daily to see if there was anything we needed. We were able to check in early and check out late with no problems. We had perfect weather during our stay so I know that can sometimes make or break a vacation. I was worried that the ocean wouldn’t be as turquoise blue as some other areas of the Riviera Maya, but the sea was beautiful. The beach was really pretty with soft sand but some areas of the water were a bit rocky. The pools are fantastic and that is where we spent most of our time. It was easy to find 4 chairs together by 8am so we switched up our location each day. Our pool bar server, Edwardo could not have been better! In fact, the service all around was top notch! We thought that the food and drinks were great. The buffet is pretty standard but had something for everyone. We ate at the Italian restaurant called Capers twice. The risotto balls were a big hit with our family! The Mexican restaurant was really good too with very big servings. We didn’t make reservations for the hibachi table but ate at Spice and ordered off the menu. We were able to sit outside at a table that is basically in the middle of the pool, so that was cool. The sports bar turns into a dance club at night which was really fun! We took dance lessons up there one night too. Overall, there really isn’t anything to complain about! We have stayed at many resorts including Hyatt Ziva Cancun and Hyatt Ziva Cap Cana and we all agreed that for the price/points, Dreams Jade was a bargain and just as nice! We definitely recommend this resort to couples or families and would go back in a heartbeat.
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Explorers club
Explorers club was awesome all of our kids loved going there for the different activities planned from pool parties to pirate treasure hunts. All the ladies there were great with the kids. Giovanna, Lety, Sheila, and fany, muchos gracias for making our kids vacation as well as ours that much more enjoyable! Great way for kids to relax out of the sun and give parents some time to nap or read a book!
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10/10 must have
Miguel- AMAZING! 10 stars. I appreciate that you took such care regarding my allergy to mushrooms ❤️❤️. The flair and entertainment mixed with exceptional service… AMAZING experience! From the host to the server to the hibachi chef- exceptional! Thank you!
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Great Hibachi with Chef Miguel
Miguel at Spice was a great chef and put on an amazing show! Dreams Jade resort has been awesome. The hibachi show was worth the wait. Would like to do this again before our trip is over. Spice restaurant is the best place to eat at dreams Jade resort
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.