What We Love

  • Zentropía Spa - waterfalls, vapor baths, hydromassage and couples' massage. Sounds like heaven.
  • Chilling at the Royal Beach Bar - travelers report that the service is off-the-charts.
  • The butler service, 24-hour room service and two bars just for Royal Suites guests.

Things to Know

  • It's 50 miles from Cancun airport, but after the drive, your first cocktail will taste amazing.
  • For those wanting to explore, the ancient ruins of Akumal are seven minutes away.
  • On land, there's archery, shuffleboards, ping pong and more. Get your game face ready.

Resort Details

You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Capricho:

    International buffet. Serving breakfast, lunch and dinner.




  • Chic Caberet
    This venue requires a reservation and an additional fee payable directly to the hotel

    A delicious show. A spectacular dinner.

    Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun!
  • El Gaucho
    Argentinian cuisine. Serving dinner a la carte.
  • La Boheme
    French cuisine. Serving dinner a la carte.
  • Tentazione
    Italian cuisine. Serving dinner a la carte.
  • Various Lounges/Bars

    -Beach Club
    -Lobby Bar (1)
    -Pool Bars (3)

Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • ATM/Cash machine†
  • Baggage hold
  • Beauty shop/salon†
  • Bell staff/porter
  • Car Rental Services†
  • Complimentary wireless internet
  • COVID test onsite
  • Currency exchange†
  • Doctor on call†
  • 24-hour front desk
  • ATM/Cash machine†
  • Baggage hold
  • Beauty shop/salon†
  • Bell staff/porter
  • Car Rental Services†
  • Complimentary wireless internet
  • COVID test onsite
  • Currency exchange†
  • Doctor on call†
  • Elevators Not Available
  • Exercise gym
  • Game room
  • Gift/News stand†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Pool
  • Restaurant
  • Room service
  • Spa†
  • Tennis court
  • Water sports†
  • Wireless internet connection in public areas
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Basketball court
  • Fishing †
    Deep sea fishing
  • Miniature golf
  • Non-Motorized Water Sports

    Snorkeling, kayaking, windsurfing, pedal boats, stand-up paddleboard

  • Pool

    7 freshwater pools and 1 seawater pool. Free umbrella, sunbeds, shower and towel service.

  • Scuba diving †
  • Soccer field
  • Spa †
    Zentropia Palladium Spa and Wellness
  • Table tennis
  • Tennis court
    6 tennis courts onsite
  • Volleyball
    Beach volleyball court

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 13333 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Montserrat and Laura and Kimberly.

    Capricho Breakfast !!! Our favourite start to the day - great breakfast hosted by the brilliant Montserrat and Laura and Kimberly. You can help yourself to a massive, fresh buffet of all sorts plus the kitchen will cook fresh meals like delicious omelettes. Say hello to Montserrat, Laura and Kimberly. They are lovely - very kind and funny 🇲🇽❤️☀️

    Dec 21, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Tentazione review

    We’ve just had the most amazing dinner at Tentazione this evening. It was such a personalised service - they referred to us by name, they knew it was our honeymoon, and even decorated our table with rose petals. It was such a romantic evening and the food was unreal - this was our second visit and we definitely want to go again! Thank you so much to Gabriela and Ruberto for being such attentive waiting staff, and to the hostesses Yanett and Vanessa :)

    Dec 20, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Would definitely come again!

    I loved my stay here, everyone was so friendly and welcoming. The views, the activities, the stores and the food were all amazing.

    Dec 20, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Anniversary Trip

    Nice resort, upgrade to the premium palladium experience if possible well worth the money. Also the pools are not heated which is no bid deal in the big pools but if you book a room with a private pool they are too cold at night. We upgraded to a suite with an outdoor jacuzzi, it was wonderful. Enrique at the front desk of TRS is incredible and helpful. There are too many different drivers of the shuttles for me to remember but they were fantastic. Alejandro at the infinity pool was amazing and made our trip special.

    Dec 20, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Outstanding Customer Service, Food and Experience

    Excellent customer service from Helios restaurant staff Juan, Tania and Daniela, very professional, excellent listening and communication skills, very patient and knowledgeable off all the different menus and how to adjust based on wellness, allergy, and speciality to accommodate the guest and members need. Definitely will be at that restaurant again and will also recommend to friends and news guests. Room number 6531 Presidential Member

    Dec 19, 2024
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryThe access to the hydrotherapy areas at Zentropia Palladium Spa & Wellness will cost $35 USD per person.
  • AdvisoryIn order to attend the Chic Cabaret Show there is an additional fee: $45 per person/per show. The hotel can provide the current fee at check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy:

    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 


    Convention Policy:

    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


    Hotel Spring Break Policy:

    This hotel cannot guarantee a spring break-free environment.


    Transfer Policy:

    A price may display when children stay free, if your vacation includes transfer to your hotel.


    General Information:

    Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

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