What We Love
- If you're vegetarian, they've got taste bud-slaying food choices, and no reservations required at any of the restaurants.
- The ever-helpful & friendly staff - they're the crowning jewel of this awesome place.
- The delish Jamaican coffee in the cafe. Perfect any time.
Things to Know
- It's just a half hour from airport, but in Jamaica you'll feel the vacay vibe the second you arrive.
- There are sister privileges next door at the Lady Hamilton.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Location
Montego Bay-BeachProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16377 reviews
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Nov 25, 2024Bad experience
Terrible! Arrived in the evening after a very long trip, just wanted water, food sleep. No refreshment on arrival whilst we waited ages to be checked in, got to the room, ‘mini bar’ was empty. Tried room service, number 32 in the queue with a wait of about an hour after ordering. Gave in and went to the buffet, finally got a drink of water! Came back to the room yesterday afternoon for an afternoon nap, there’s construction going on at the block we’re in by the kids pool and the noise was unbearable in the room (SDS drill going all day). We weren’t told about this, no apology for the noise or info on how long it would be for (we were only on day2). Made reservations last night for the steak restaurant as per instructions via the app. Only one time available so we booked that, it was confirmed and was in our bookings in the app. Got there, all closed up, no sign, nobody to give an explanation. Off to the buffet again for what can only be described as a school dinner and where the guy who seems to be running things calls guests over like he’s calling his dog in the park……. Back to the room….. mini bar not restocked, guess we just wait until morning for a glass of water! Not looking forward to the rest of the stay…… pay that bit extra folks and stay at the moon palace or royalton….. the standards here are very low! Shocked that Virgin put their name to it!
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Nov 25, 202410/10 experience, see for yourself
Absolutely great experience, all staff were polite, rooms were clean, safe, staff went above and beyond to make sure everyone has the best stay. Honestly wouldn't go to another resort in Jamaica. See you guys again soon, BIG UP !
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Nov 25, 2024Great resort with great food
We stayed at grand palladium in Nov'24. The resort has lots of great food options, the rooms were clean and satisfactory, and the bars were amazing. The massage was great but the spa services can use some cleanliness. A lot of things were not publicized anywhere. The kids club was very engaging and fun for the kids, but the events were not publicized so we couldn't really take advantage of it. The beach near poseidon is beautiful with a lot of water activities, but it was also not publicized and so we stumbled on it on the last day. Overall, great experience, but you need to work to discover everything the resort has to offer.
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Nov 25, 2024
Pleasant Surprise
After reading many negative reviews, I was concerned about my stay. However, when we arrived, we were pleasantly surprised. The hotel is beautiful, the staff is amazing and very accommodating. Our garden view room was recently renovated and perfect. Unfortunately, I didn't get a chance to use the whirlpool tub. The property is huge, but it never feels crowded. The pool is huge and amazing except for the step-down (they need more stairs), and the swim-up bar didn't disappoint. The only downsides for me were - the food was only adequate (they need to replenish sooner); I didn't like that I had to refer to an app to see the activities and music schedules (I'm old school, lol).
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Nov 25, 2024Service is a hit & miss
Some staff are very very friendly but most are not. You're lucky if you get the friendly staff. The resort itself is very nice and big enough for the whole family to not get bored.