Ocean Club - European Plan

Customer Ratings & Reviews

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  Not what we expected

  Expected much better service for the price we paid. Breakfast buffet was not fully available at opening. Same choices were offered daily. Beach service was poor. We had to set up our chairs/towels each day. Call button was available for food/drinks but service was extremely slow. Wait staff in dining not very engaging. No facilities to accomodate late check out after 1100 AM. Limited equipment in the small gym facility. Rooms were comfortable and spacious and housekeeping was great. Thank you to Rose who serviced our room.

  Mar 14, 2025
• 

  Excellent service and amenities

  The service was excellent from maids, waitresses, pool support to front desk. Food was very good and the Continental breakfast was excellent with several choices for any dietary needs including made to order omelettes. Beds were comfortable and the rooms spacious with excellent amenities in the luxury suite! Definitely first class organization. We are both appreciative of the entire staff for their efforts, care and consideration of their guests.

  Mar 10, 2025
• 

  Fantastic staff and amazing experiences

  Mum and I travelled from Australia and after the long trip we felt so welcome at West Bay, a super special shout out to Roshana who went above and beyond for us. We owe her so much for making our trip so fabulous! She helped us choose all our activities including kayaking to see the turtles at Mangrove Cay and a private boat charter. Alongside this she recommended some fabulous restaurants that fit mum and i’s desires. Having no expectations coming to Turks and Caicos it was well superseded due to Roshana’s efforts. Also another shoutout to Gio who was always so lively and making mum and I feel so special. The staff at Westbay really made our trip. Highly recommend!

  Feb 23, 2025
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  My Second Home!

  West Bay Club has continuously proven to be the best and most welcoming stay I've ever experienced at a resort/hotel. I started coming to West Bay Club when I was around 8 years old, and almost 20 years later it stands the test of time as my second home. This most recent trip was my first time coming back in almost 10 years (I brought my best friend with me) and it was the best vacation we could've wished for. There's something very telling in the way a hotel retains staff and stays true to their community, and West Bay Club is a true testament to that. Roshana, the daughter of my favorite bartender (Norman) - who would play dominoes with me and my dad when I was younger - was a ray of light and genuinely an amazing person to be around on this trip. Coupled with Gio, who's energy also permeated the whole resort, these two made me and my friend's stay feel like we were truly home. Raheem (and the whole West Bay Club team that worked predominantly on the beach) only further proved to us that there was something truly special that had remained in the energy of the staff at the hotel. I've visited other resorts on the island and I'm continuously amazed at how they just do not compare to West Bay. All of this to say, we will both most definitely be coming back and have not been able to stop talking about the beyond amazing time we had here. I'd recommend this resort to anyone and everyone that would listen to me talk about it for hours on end.

  Feb 19, 2025
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  Incredible Resort With Even Better Staff

  The BEST place I have ever stayed. I would like to start my review by shouting out the staff—the kindest and most accommodating people I have ever met. Because of them, we will be returning to West Bay Club for another stay. Giovanne and Roshana— what a lovely duo these two hosts are. As soon as we arrived from the airport, they made us feel at home. Throughout our stay, they provided us with anything we needed for our vacation: recommendations, accommodations, or even just a good laugh. They really made our stay worthwhile, and this resort wouldn't be what it is without them. By the end of our trip, we were so sad to leave the island, but honestly, we were more sad to say goodbye to them! Roosevelt— We ate dinner with him one night, and what a treat he was. So kind and hilarious. One of the best servers I've had...even sent us back to the room with extra ice cream for the night. Raheem, Chris, and Paul took great care of us while we relaxed both at the beach and the pool. They always made sure that we were attended to and did it with a smile on their face. The room and views were amazing. The resort was intimate and quiet, providing us with the real ability to relax on this vacation. The place was completely booked, but it really felt like we were some of the only people there. We never had an issue getting chairs at the beach, a chair at the pool, or a seat at breakfast/dinner. My friend and I walked far along the beach on multiple days of our stay, and it was clear that West Bay Club had some of the most beautiful and wide beaches compared to other resorts we walked past. It all felt very private—like it was our own little oasis. I'm not the type of person to write a review, but this is the one place that has moved me to share my thoughts. We will be returning. THANK YOU to all of the staff who made our stay SO incredible.

  Feb 19, 2025