What We Love
- Elevate your luxury experience with red carpet check and delicious chocolate chip cookies made specifically to celebrate your arrival.
- Kids will receive a fun passport that kicks off a thrilling scavenger hunt.
- Soak in the magnificent view from the comfort of your sap tub.
Things to Know
- Exclusive adults-only areas for those seeking a kid-free vacation.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Unique historical landmarks and unbelievable natural beauty are only a stone's throw away.
Resort Details
- Coco CaféPremium coffee and snacks in a casual and relaxed atmosphere
- El PatioAuthentic Mexican style cuisine dedicated to traditional favorites
- The Snack MachineEnjoy grilled specialties served at our fun food truck offering a light menu that includes hamburgers, quesadillas, hotdogs, French fires, nachos and other snacks
- two reservation-free
- Various Bars
- Starboard Lobby Bar
o A fun and lively lobby bar offering premium beverages
- Tortuga
o Ocean view bar serving up refreshing cocktails and beverage
- 24-hour front desk
- All-inclusive meal plan
- ATM/Cash machine†
- Business services†
- Children programs†
- Concierge desk
- Exercise gym
- Free parking
- Laundry/Valet service†
- Pool
- 24-hour front desk
- All-inclusive meal plan
- ATM/Cash machine†
- Business services†
- Children programs†
- Concierge desk
- Exercise gym
- Free parking
- Laundry/Valet service†
- Pool
- Restaurant†
- Safe deposit box†
- Spa†
- Tour/sightseeing desk
- Water sports
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
† Fees may apply
- Beach
- Children's program †Fully supervised program for children open daily. The kids will enjoy a theatre for performing their own plays, arts & crafts, playground, a water fountain, movie nights and sand castle competitions. One night a week, kids have the opportunity to sleep in tents at the club or on the beach (with parents' approval, of course)!
- Fitness center on-site
- Non-Motorized Water Sports
- Pool
- Sailing †Catamarans
- Spa †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4238 reviews
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Jan 21, 2025Very disappointed and very stressful
Long que for dinner and then forced to choose either Italien or orientel food (not the reason we travel to Mexico). Stressful to eat while people are standing in line to eat. We were not allowed to have our 4-year old in our arms walking 10 meters beside the hotel because apparently the hotel next door had the private beach and it was adults only. We wanted to eat lunch when we arrived but we were not allowed to sit at the only available table because it was set for more people. No one working at the buffet could think out of the box and maybe split the table. The wine was served in warm water glass. There was way too much noise by the pool. One evening there was 2 kinds of music, American football on the big screen and very much noise from the kitchen, very stressful. When there was water aerobics and other water sports the music was so loud than we couldn’t talk to each other, not nessesary at all. People were coming in from different hotels drinking free in the beachbar while we had to pay for a whole night with all inclusive even though we told more than a week in advance that our flight was cancelled. We tried several times to email the hotel but they never responded. Several children felt and hurt themselves by the slide because it was very slippery with alges. There is only one slide, not two as shown in the pictures. The oozes in the spa was like European and you can only withdraw US dollars at the ATM - in Mexico!!!
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Jan 20, 2025Friends group vaca
Drinks are cold and beach was great, that’s all I need! Food was not good and too crowded with Secrets and Dreams customers taking over our restaurants and beach chairs, our beach / ocean front was better than than theirs so they just crowded us. Aaron with the Entertainment/ Activities team was so much fun! Give him more money, he deserves tips too!!
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Jan 19, 2025Great family resort
The greeting we received upon arrival was “Welcome home”, and this was a theme that the staff really followed through on. From the activity directors to the restaurant staff, everybody was smiling, friendly and helpful. As a family, we appreciate the “all-inclusive” aspect of the resort as it makes meal time a little easier. The pool activities were a particularly hit with our daughter and the snorkeling right off the beach was really fun as well. We regularly saw lobster, crab, angel fish, parrot fish, and even trigger fish and barracuda. It’s accessible enough that our 8 year old enjoyed several excursions in the ocean. The rooms are nice and comfortable. I’d love to give a shout out to Aaron, Heydy and Raul with Entertainment team - as well as Glenda at the Sunnyside Cafe. Over the top service from these folks!
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Jan 17, 2025
Great experience!
So relaxing- great food and great beach. Not too far from San Miguel and the ferry from Cancun. The all-inclusive aspect was so convenient. Loved that the snorkel equipment was included daily. Perfect spot to chill out and relax for a few days. Highly recommend!
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Jan 16, 2025
Great place
We traveled with a group of 25 and we all agree that Sunscape was great. The food was tasty and there was plenty, the room was clean, AC worked, toilets flushed, room was cleaned daily, our safe worked, beds were comfortable. Bring water shoes. The beach was amazing. For the price this place was great. The only buffet is at breakfast. Lunch and dinner are sit down and order off a menu unless you get the burgers and nachos pool side. The addition of a late night pizza or ice cream would be great.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $75.99 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.