What We Love
- Choose between relaxing in the hot tub on your room terrace or stepping directly into the pool.
- The Concierge Services make your vacation a memorable experience.
- The resort is located between Cancun, Tulum and other unforgettable tourist destinations.
Things to Know
- Guests have access to the nearby Grand Sunset and Grand Rivera resorts.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort offers wedding packages for celebrating your special day in Playa del Carmen.
Resort Details
- Restauranta la carte restaurants-The Kotatsu-Rodeo-Aroma-Bruschetta and BuffetAttire:Smart casual (long pants, closed shoes and shirt with mandatory sleeves for men, casual shorts and sandals are permitted for women)
- Restaurant AromaReservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
- Restaurant BruschettaReservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
- Restaurant Rodeo GrillReservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only.
- Restaurant ThaoReservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
- Restaurant Yucatan BuffetNo reservation required for this international buffet restaurant. Open during breakfast, lunch, and dinner hours and closed in between.
- Various Bars/Lounges
- Bar Plaza
- Bar Lobby
- Bar de Espera
- Bar Piscina Platinum
- Bar Salsa
- Bar Pool
- Bar Sky
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- Phone services†
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Water sports†
- Business Center†
- Please contact the property directly for more information about available wedding services.
† Fees may apply
- Dancing †
- Fitness center on-site
- Jogging trailShared open trail for walking and running.
- Motorized Water Sports †
- Non-Motorized Water Sports
- Shopping †
- Spa †
- Tennis court †
There are 6 tennis courts.
- Playa del Carmen
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8104 reviews-
Mar 22, 2025MIGUEL AND MANUEL ARE THE BEST
Thank god for Manuel and Miguel. Absolutely the most memorable part of the trip. You want Manuel as your server. Ask him for the dirty monkey, and Miguel will be the best server you have ever had. They really take care of their guests. I could not have asked for a better experience
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Mar 22, 2025
A Trip To Remember
I travled to mexico and stay here with my friends for my Birthday. This place was more than what I expected. The resort is absolutely beautiful. My room was clean and as pictured online. I booked the junior swimout. But most importantly the staff exceeded my expectations. They were very welcoming and friendly. My time spent here was even better because of the people that went above and beyond to make sure my trip and experience was one to remember. If you are considering booking a party or wedding ceremony or any celebration Mr.Aurelio is your guy. I can't thank him enough. He helped with my birthday dinner on the beach plans. He pays attention to details and he had some great add on ideas that was a perfect touch. He made sure I was treated as a princess from the moment I checked in with my room decorations to the moment I checked out. Words can not explain how greatful I am to have met him. Thank you again. ☺️ My Favorite Bellhop Mr.Enrique was always there for any of my needs. Thank you. Mr.Jonathan I am greatful he made sure I got to my room safe and sound for a time I felt ill from having to much of a good time ☺️ thank you and everyone that night that helped me. I look forward to going back to mexico and staying here again. THANK YOU THANK YOU THANK YOU. DEFINITELY 10/10 .
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Mar 21, 2025
VISIT MIGUEL AND MANUEL!!!
MIGUEL AND MANUEL ARE THE BEST. THIS RESORT IS AMAZING. the drinks are good the service is GREAT. we loved our swim out room and had the best week of our life. I really could not asked for a better vacation. Mari in the spa along with everyone else was great. We loved all of our food. The hibachi was so good. 5/5 stars for everything I want to also give a special thank you to Miguel for making the trip so memorable. We will come back just to see him. Already planning it.
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Mar 21, 2025Horrible in all ways
Review of Premium Princess Yucatán – A Total Disappointment Unfortunately, our experience at Premium Princess Yucatán was disastrous. We had booked a 10-day stay but decided to leave after only four days due to the poor quality of service in almost every aspect. To begin with, the cleanliness of our room at check-in was unacceptable. Fortunately, we were given an upgrade, but that shouldn’t have been necessary if the basic hygiene standards had been met from the start. The spa was a complete joke: a service that was supposed to last 15 minutes dragged on for an hour and a half and was left unfinished. The Japanese restaurant had only three sushi options, which was disappointing for a hotel of this category. Communication with the concierge was chaotic. First, they confirmed that renting a car through the hotel was possible, then they said it wasn’t, and finally, an assistant manager told us that it was a standard service. Housekeeping was also unreliable: we requested towels and a minibar refill, but instead, they brought us two pillows… a day later. The staff, except for the bellboys, provided terrible service, especially at the pools, concierge, and reception. The overall impression was one of disorganization and a lack of interest in the guest experience. We definitely do not recommend this hotel and wouldn’t return even if we were invited.
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Mar 19, 2025
SPA resort massage
The spa massage with Diana and isabel with my wife and I had a very good time. Soft massage for my wife and deep tissue massage for my self!!! They were both amazing and professional too!!! If I could get them all the time I would definitely recommend them
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipal Government will be charging to all guests an Environmental Sanitation Tax of a minimum $32.57 Mexico Pesos (approx. $1.77 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 1:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.