Garza Blanca Preserve Resort & Spa -All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4359 reviews

• 

  Great resort!

  The service was excellent and the food was wonderful! The only thing we didn’t like was the beach…too small and too rocky. Our rooms were beautiful, housekeeping was awesome, your waiters and waitresses were the best. Our rooms and views were so nice. We hired one of the resort’s babysitters and she was so nice and our grandson loved her.

  Dec 20, 2024
• 

  They make it so easy to be here

  We’re just concluding our second stay at Garza Blanca Puerto Vallarta and once again have all good things to say about this terrific resort. The service is consistently outstanding; in particular, from Mike, Roberto, Ronie, Salvador, Tito and Tony at the pool and from Martin who makes the absolute best tableside Caesar salad at Bocados steakhouse. The resort is huge, with access to both the Garza Blanca and Moussai hotels’ facilities and restaurants (although Moussai is adults only), and takes you from the top floors of high rises that sit atop lush mountains all the way down to pools overlooking the beautiful waters of Banderas Bay. Rooms are extremely clean and well-appointed (we stay in a one bedroom waterfront suite replete with full kitchen, dining room, living room, two full bathrooms, laundry and wraparound balcony; it really can’t be beat if you want to spread out). And the restaurants are truly nice - nicer than almost any other all-inclusive out there, with thoughtful, creative menus and, as I mentioned earlier, great service. The only downsides to this otherwise highly recommended resort are: (1) this is also a timeshare resort, so you may be asked upon arrival if you’re interested in becoming a “member.” But the pressure is imperceptible, so it’s easily avoided. And (2) the beach is on the smaller side (but there are lots and lots of chairs and umbrellas on the sand, and the beautiful pools more than make up for it). Finally, special shout out to Bonnie, our concierge from our last stay, who was fantastic. Garza Blanca really is an incredible find. We’ll be back for our third visit soon enough!

  Dec 18, 2024
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  We booked and paid for the advertised "spectacular ocean view" and got a wall of jungle instead

  I am writing to formally express my profound disappointment with the experience my party endured during our recent trip. Despite booking and paying for a ‘Junior Panoramic Suite’ described as having “spectacular ocean views”, we were instead placed in a room with a jungle view upon arrival. This was a clear failure to deliver on the agreement and a significant downgrade from what we had reasonable expected based on our reservation and your description of the room. To compound the frustration, no one has taken responsibility for this misrepresentation. Neither Tafer Resorts (who is ultimately responsible for the accuracy of the descriptions they provide of their property accommodations as indicated on their website) or United Vacations/United Packages/Priceline (or any other alias United is operating under who advertise and sell vacations based on Tafer Resorts description) has provided any resolution, let alone the compensation we are rightfully owed for the difference in room accommodations. The complete lack of accountability among all parties involved is unacceptable. We attempted to resolve this issue asking to either (1) be moved to a room with the view we paid for or (2) stay in our room and be charged for a garden/jungle view. We spoke with the following personnel at your front desk: Eugene, Nicole, Yasselin, and Adriana over several days and to no avail. Ultimately Adriana directed us to discuss our concerns with Ulises Pardo. Our vacation was meant to be a stress-free, memorable experience, but instead, it became a series of frustrating conversations with Tafer and United representatives unwilling or unable to resolve the issues. It is inconceivable that a mistake of this magnitude would not be addressed promptly and professionally.

  Dec 18, 2024
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  A wonderful week

  Didn’t do all inclusive as I have long felt that you miss out on a lot by not seeing the culture and people of where you are visiting. The attentive staff are wonderful. The vast majority of them appear to be enjoying themselves which is contagious. Evelyn, Zoila, Tito, Eugene and Roberto stood out. We went on the vacation ownership tour and , while we didn’t buy,those we dealt with wee respectful and pleasant.

  Dec 17, 2024
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  Beware of being overcharged

  My wife and I stayed 4 nights in December of 2024. Booked through Costco. We did the all-inclusive. When we checked out our bill was $8702mxn ($431USD). Our charges just cleared our credit card in the amount of $8702USD. I have requested a credit. After hours on the phone with Garza Blanca , they finally agreed I in fact did not spend $8702 in tips for 3 full days. I have yet to receive my credit. Buyer beware.

  Dec 14, 2024