El Dorado Royale, a Spa Resort - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17832 reviews

• 

  Bigger is not better

  Posh lobby - accommodations are average. Staff is very impersonal, indifferent and have an attitude. They treat guests like a transaction rather than people. All restaurants require a reservation for dinner handle by one of many concierge stations which are really a guise to Shanghai you into a 90 minute high pressure sales pitch to buy a $50k membership. Used every opportunity to sell you and relief you of your money. Big resort not such a big impression. Smaller more personal resorts are our preference. Won’t be returning. Buyer beware!

  Jan 12, 2026
• 

  Lomas is not good

  The resort is great, but Lomas hospitality is a scam. They will take advantage of you and scam you. Come and stay but do not give any money or make any plans with lomas hospitality. I loved the resort and had a great time with friends but the second you go to the front desk lomas hospitality is the most unhelpful and rude staff

  Jan 11, 2026
• 

  Great holiday but many areas of improvement

  We landed Christmas Day for 11 nights 2 sisters and mum. We had visited in 2018 and noticed it had gone down hill. Before I go off bellow and you are put off I want to say I had a wonderful holiday as we embraced the good bits and it is what you make it. It was a magical holiday and it is a stunning resort. Negatives; *Rooms are tired and lack enough lighting *Sun beds are dilapidated and at main pool on top on one another so you feel like you’re in Benidorm. We moved to beach and loved it. *beach nice lovely soft sand but sea and boulders an eye sore *main pool looked filthy on first day so much so I did not want to get in. I did notice a few days later it looked cleaner thankfully. *Server at martini bar unfriendly and miserable. I felt like I should tip and did but his attitude still sucked. *buggies not frequent enough, a 77yr old woman we met had to walk 25 mins to Italian as not enough room for her. This is not acceptable and they should have radio to get one for her. Some people could not get on and have to wait 20 mins for next and miss reservations. *Reservations they have an app but concierge said there isn’t one. That’s a lie guys. You will find a load of rubbish times to book meals like 9pm at night or 6pm Which is a real pain! Download the app. Positives: *staff a bit hit and miss but here’s a special mention for the wonderful staff. Victor at main coccotail breakfast lovely and friendly. I would go on my own for breakfast and as a single woman virtually ignored! He however looked after me very well and called me by my first name. Fabulous server. Alfredo at Mexican such a hard worker and the manager there runs the Mexican like a military operation - food fantastic! Daniel also very good at breakfast at Mexican. This is open twice a week. Italian the manger Miguel there excellent and so accommodating allowing you in earlier if he can. Oscar brilliant and super friendly. Food excellent Alma the manager at Santa fe is lovely and so accommodating. Food really good! Food for breakfast cold like scrambled egg and items on hot plates always cold !? so they need to sort that out it’s ridiculous. I would have an omelette cooked in front of me and they were really good. Girls work hard there! Luis at pool bar brilliant super friendly and great server. People like this add to your hol experience. Misery guts at the martini bar detract from it so thank you Luis!! Anyway overall great time and evening meals great. I would be mean to give a low score but they have many areas of improvement to work on. And it for the people mentioned above who need special praise

  Jan 11, 2026
• 

  A wonderful stay that is made in many ways by the hospitality of the staff.

  We spent time in December on our 4th visit to Mexico and our first visit to this particular resort. I was a little apprehensive when I saw that one could not swim in the ocean but we absolutely loved our stay. The grounds are immaculate and the rooms, albeit a little dated, are spacious and clean. The staff at this resort are absolutely wonderful. Each and every one are very friendly and welcoming and in many ways it makes the resort feel like home away from home. As we were there over Christmas the Christmas Eve event was spectacular. The food, entertainment and decorations were amazing and we loved sitting outside at large tables sitting with strangers that became friends by the end of the evening. There are lots of activities that we took part in at the resort with our young adult children and they loved it. Can highly recommend.

  Jan 03, 2026
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  NOT SAFE for anyone with food allergies

  I write this in the Cancun airport after cutting our 7 day trip to El Dorado Royale short and heading home after 5 disappointing days. The TL;DR: do no come here if you or any of your traveling companions have food allergies. It is NOT SAFE. My family of 4 - my husband and I and two adult children traveled to El Dorado Royale for a family vacation. I did extensive research into the resort before we booked, specifically around food quality, preparation, and allergy safety, as my spouse has celiac disease and one of my children has a severe peanut allergy. The resort is said to be a gourmet dining experience, with a focus on fresh, local produce and 5-star chefs. We even contacted the resort (through a travel agent) to discuss our allergy concerns. We were repeatedly assured that the staff was well trained on allergy safety protocols, menu items were clearly marked, and our dietary restrictions would be noted with our room number to alert all staff and servers upon our arrival to any restaurant. This was entirely untrue. First, as many reviews explain, you need to make all dinner reservations as soon as you get here. I won’t belabor the point that reservations are hard to get, and when available, at 9 pm or later. I also won’t spend too much time on my opinion of the food overall. I will simply say in our experience and opinion, the food ranged from bad to inedible. The thing about that statement is that everyone has a different opinion on taste, variety, portion, etc. But opinions are irrelevant as to safety. Food allergies are either recognized and addressed or they are not. Every time we entered a restaurant, we were asked by the hostess about allergies, but never once did our server acknowledge the allergy, answer questions about the menu items, or even seem interested in assisting us. We were forced to eat a buffets twice - first at Chef’s Market. Nothing was marked with what it was, let alone what allergens might be present. The hostess stated that the only gluten containing food were the pizzas, which was clearly false as there were pastas, breads, cakes, etc. It was almost as if she through she could just declare items “gluten free” by fiat. It was at Chef’s Market where my adult daughter nearly ate peanut-containing food. Again, nothing is marked. It was sheer luck that she didn’t eat it, as it would have undoubtedly resulted in hospitalization or worse. Following that experience, we spoke to our concierge and were assured that we’d be well cared for moving forward. She’d “put notes in the system” and it wouldn’t happen again. She told us that at any future buffet, the hostess would walk us through to explain what each option was and whether it was safe. Needless to say, this never happened. The second buffet experience was on New Year’s Eve at a special event buffet at Cocotail. This was what ended up as our last night at the resort, and was in many ways our last straw. Again, very few things were marked, and shared serving utensils -or your hands - were the only way to take food. We opted to return to our rooms and eat granola bars we’d packed. Two other dinners were at ala cart restaurants. At both places, my husband was served gluten containing food. At the Mediterranean place (it weirdly appears to have the same name as the Italian place, but a different menu), when my husband ordered the only dessert option that allegedly didn’t contain gluten, he was served a small pie tart. When has asked “does this have gluten” that server snapped “well you ordered right?, so no!” What does that even mean? We ordered breakfast to the room a few times, and it was never correct. Once my husband ordered an omelet and was given a waffle. Again, there are ample reviews here on the food - cold, flavorless, bordering on inedible- so I won’t add to it. I will just say there’s nothing fresh available. The resort claims to grow organic fruits and veggies in a greenhouse on site, but we never saw a fresh veggie or piece of actual fruit anywhere. We ended up leaving 2 days early. This has to be the only all inclusive resort where people leave hungry. We all literally lost weight during our stay! It’s worth noting that the resort’s WiFi blocks TripAdvisor and Yelp. That’s quite a red flag in and of itself.

  Jan 01, 2026