El Dorado Royale, a Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17796 reviews

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  Incredible Vacation.

  Beautiful resort! Fantastic service,food,accommodations and experience! Our concierge Ivan greeted us at the check-in desk and was attentive,respectful and professional the entire duration of our vacation and ensured we had a great time! We look forward to an our return in February 2026.

  Nov 15, 2025
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  Things never change. 11 years and still the same issues.

  Some things never change. If any of the management companies (past and present) used the facilities they would not tolerate what we as guest have to. Fuentes pool (9) Bali Bed matress condition it is not good and year after year it gets worse. Sending an email or going to the Front desk to speak to management falls on deaf ears year after 11 total. This is just one of the many pool Bali Bed matress/ cushion conditions

  Nov 14, 2025
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  Would go again in a heartbeat

  One of the cleanest places I have been to with my husband. It is not really handicap accessible however there are shuttles everywhere and they make it their business to help you get your loved one on that shuttle .Jorge the concierge was exceptional as was Diego. Armando was wonderful as well. We stayed in room 206. It could use some updating, but we were so happy because the service was very well done. It is hard to get reservations for dinner our favorite place to eat was the wine kitchen. Octavio was such a delight, and Marco worked very hard to see that we were taken care of that night as well. The suite we had is beachfront not oceanfront. We could not see the ocean from where we were but we were within 150 feet of the ocean. We could not swim in the ocean. It was too rough. The Mediterranean restaurant has fabulous food, but it is freezing in there so bring a jacket Santa Fe. The steakhouse has great food but has two levels of steps so if you can’t climb steps, it’s not the place for you. make sure to meet Israel at the Palms for breakfast. He is the most elegant waiter with the best smile and the gentle soul. This is a place where you can have breakfast overlooking the ocean. All in all we thought the food was wonderful. I hope you have a concierge like Jorge, he was absolutely delightful. Those three men mentioned above made sure we were taken care of. We had a moment of not having hot water, I called the operator and they sent a maintenance man down right away, so don’t stew if you have a problem, alert the management and make sure you make a follow up call if something isn’t resolved because they don’t purposefully ignore it they want you to be happy. Oh, and by the way, stop by the little grill that’s by the big pool and have yourself some shrimp cocktail. It’s the best I’ve ever had.

  Nov 13, 2025
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  Beautiful Resort with some big let downs

  We are here now. This place is massive and frankly, a disappointment. >The food service has been the biggest letdown. Every morning trying to get breakfast has been an absolute disaster. This morning we went to the breakfast buffet only to be told it was a 30 minute wait and were placed on a 5 min shuttle to the sister resort for their breakfast buffet where it was also a 30 minute wait. >Bartenders are great and the food is delicious, better than many resorts I’ve been to. >Expect to have a 2+hour dinner, even with a reservation. I wasn’t prepared for how much of my day would be spent walking to get food, waiting to be seated or waiting for the food to be delivered to our table; each day we spent a total of 6 hours on food. This is even with walk up poolside Café (the wait to be seated there was 35 min). >The coffee shop is delicious and the health bar smoothies are amazing. reservation. I wasn’t prepared for how much of my day would be spent walking to get food, waiting to be seated or waiting for the food to be delivered to our table; each day we spent a total of 6 hours on food. This is even with walk up poolside Café (the wait to be seated there was 35 min). This is my 9th Mexican all inclusive and one of the few where I will not return. >Our rooms are clean but dated and worn and the hospitality staff is very quick to respond to a need or an issue. Our toilet handle broke on the first flush, and it was fixed within a very short amount of time. They always delivered extra towels nearly immediately. >We took the shuttle to Maroma Beach two days and our experience there are made up for everything else here

  Nov 13, 2025
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  Needs improvement

  This is not a 5 star resort. When we arrived there was no option to book a restaurant. This needs to be improved so any new travellers have an opportunity to book a restaurant instead of only going to Chef Market or a pizza as options. Our concierge, Alphonso, was told it was our anniversary on a specific day. He indicated he was going to surprise us. Unfortunately, he did put any champagne or do anything until the next day when my husband told him, he missed our anniversary. He did apologize to me for forgetting the anniversary. He did not provide us with good information, not happy with his service. The Rincon restaurant should have mexican rice added to their menu. The workers in the restaurants were very nice and made our experience great. The Isla pool area was fun but does not have all the activities that the board shows. You have to check the today activities to see what is on which is limited. I would have liked to do dance classes but it never was available. The hotel room, there was no towel design on our bed which could have been done. There was room service people leaving food scraps in an open cupboard on the top floor of the hotel area. Animals were eating the scraps and leaving it on the ground. No food should be left at the hotels areas at night for the animals to eat.....needs to be improved. The theatre experience was good to watch. Overall, there needs to be a lot of improvements and I hope you take these suggests to improve.

  Nov 13, 2025