El Dorado Royale, a Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17773 reviews

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  A Team of delightful people who treat you like family

  Recently went with 4 other couples and stayed at Royale. The staff was absolutely amazing, several went above and beyond. Joel at the Mediterranean Restaurant saw my family member in distress as she was needing to go to the hospital and her phone was dead. Joel immediately took his personal phone charger out of his pocket, handed it to us saying take this I don't need it - its yours. His kindness and selflessness was astounding. Alfredo in Cocotal has a memory like a steel trap and the most endearing air about himself. Every morning after our very 1st visit when we would come in he would remember all of our special requests from the 1st visit whether it was a special coffee drink or a side of something - it ALWAYS ended up on our table without us having to ask. He made sure you knew you were important. All of our butlers, Cuau, Fernanda and Ruben were also amazing. They were very attentive and helpful for any and all request no matter how small. Sarai even went into town to get us something that we needed that we couldn't get on property. Irene in the spa/manicure at the Casitas spa was an absolute delight. I was with her way longer than necessary as we were laughing and talking and just lost track of time. EVERYONE who works at the resort is always warm, welcoming and pleasant. We always leave cloths and other items in the room with a note for them to share with the less fortunate. We have been to the resort 3 times now and will definitely be coming back.

  Sep 16, 2025
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  Poor service

  Low occupancy 20% and they still make you wait until after 3pm to check in . Was offered a room upgrade for $99 a night declined other guest were offer the same room for $35 a night . Safe in room did not work they came and fixed it right away . Breakfast at cocotal the waiters were always goofing off did not want to get drinks for customers poor service , food was cold always early in the morning when they opened later the food was warm to hot. Same food everyday tamales were dry and tasteless . Food was bad in general at all the restaurants so was service. Beach is not swimmable at el dorado royale . Our concierge Silvia called us on day 5 out of 7 we never met her . Not sure why she bothered to contact us since she did not provide any information about the resort or help us with anything . Went to El dorado maroma was nice we went to eat at the restaurant my husband got sopes and took 1 bite and was throwing up. The waiter seen him brought him another napkin and refilled his glass of water . The waiter said there is something on this plate the has a sour smell to it . We did not eat anything from the restaurant after that . Not enough entertainment during the day extremely boring and no good music playing . At the main pool so people were charged for the Bali beds and others were not charged . Would not recommend this resort to anyone . Our last day there we went to the Italian restaurant at casita there were 4 couples of head of us and they were all told they could not eat there . 2 of the 4 couples were upset that the concierge made the reservation they had to wait 45 minutes before they were able to get in after speaking with someone else concierge. We were there to celebrate a milestone birthday no banner on the door, no fruit or wine in the room , no decorations in the room or bed. No turndown services ..

  Sep 15, 2025
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  Staff recognition! 110% loved our stay

  This is my second time coming to this resort. Me and my girlfriend came in July and loved it so much we only made it two months in the real world before needing to come back again. The staff here is on another level. The level of passion they put into marking every accommodations is beyond what anyone could imagine. In every restaurant they will always ask for dietary restrictions. Now I do have to recognize our waiters for the Italian restaurant Jairo. While I am a very adventurous eater my girlfriend prefers to stay in her comfort zone of safe and familiar foods. Jairo took the time to learn what we both enjoyed and would make recommendations on how to modify each order accordingly. Additionally he also would bring an additional plates for us to try. When he would bring each meal he also took the time to explain each meal and a little history about the meal. This was such a high level of service! It also made the meal even more delicious as you can appreciate the level of attention it took to prepare. Our first time dining with him he brought out the chef so we could meet her. The second time dining (2 month layer) we requested to be seated with him and he remembers us and even still remembered what we liked. Since my girlfriend does drink he brought her a special fruit drink that was incredible! He again made all the recommendations on what we would enjoy the most and he was 100% spot on. Our third time dining with him he created some off menu options with a salmon and pasta for me and fried chicken and pasta for my girlfriend. He made a new specially drink with chamomile tea and lemonade. When we ask him what it was call he named it after us. I seriously hope management recognizes what incredible talent they have with Jairo working there. Never in my life have I had such a great experience! An additional recognition goes out to Isareli who took care of us our first visit. She went above and beyond to assure everything in our room was taken care of and all reservations. She even helped us find Mexican Doritos (yes there is a difference) since this was my girlfriend only request. She really made us feel like family and will be the reason we continue coming back. The last recognition is for Eduardo in the entertainment side. Incredibly talented and funny. We took the towel folding class, tie die shirt class and hat painting classes and we love all the memories we made plus being able to bring something home to remember our stay. I’ll have to make another post for a full resort review

  Sep 15, 2025
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  Wedding Anniversary Celebration!

  We were celebrating our 31st wedding anniversary and this was one the best celebration! Great concierge service, food, drinks and more exclusive experience.(Thanks Raina/Samoas-the best)

  Sep 14, 2025
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  The Flyback Program is a SHAM!

  While the resort is lovely, if you decide to buy into Exotic Travelers BE WARNED! They will try to sell you something called The Flyback Program. It sounds great, pay them just over $1,000 and for the next 10 years after you stay at one of the resorts (and provide proof) they will sent you $1,000. COOL! However, our experience is that each year it take longer and longer for them to send your money. Our most recent was staying in November of 2024. All required documents were sent on time. After months of hounding them for payment we were told that payment might arrive by the end of 1st Quarter of 2026! This operation is VERY shady so do NOT fall into this trap! The resorts tend to wash their hands of it and say that it's the business of The Flyback Program to pay what was contracted. However, they are happy to sell the offer to you. So, bottom line...do not fall for these bogus sales offers. What sounds too good to be true reall IS too good to be true!

  Sep 13, 2025