El Dorado Royale, a Spa Resort - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17832 reviews

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  Lomas is not good

  The resort is great, but Lomas hospitality is a scam. They will take advantage of you and scam you. Come and stay but do not give any money or make any plans with lomas hospitality. I loved the resort and had a great time with friends but the second you go to the front desk lomas hospitality is the most unhelpful and rude staff

  Jan 11, 2026
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  Great holiday but many areas of improvement

  We landed Christmas Day for 11 nights 2 sisters and mum. We had visited in 2018 and noticed it had gone down hill. Before I go off bellow and you are put off I want to say I had a wonderful holiday as we embraced the good bits and it is what you make it. It was a magical holiday and it is a stunning resort. Negatives; *Rooms are tired and lack enough lighting *Sun beds are dilapidated and at main pool on top on one another so you feel like you’re in Benidorm. We moved to beach and loved it. *beach nice lovely soft sand but sea and boulders an eye sore *main pool looked filthy on first day so much so I did not want to get in. I did notice a few days later it looked cleaner thankfully. *Server at martini bar unfriendly and miserable. I felt like I should tip and did but his attitude still sucked. *buggies not frequent enough, a 77yr old woman we met had to walk 25 mins to Italian as not enough room for her. This is not acceptable and they should have radio to get one for her. Some people could not get on and have to wait 20 mins for next and miss reservations. *Reservations they have an app but concierge said there isn’t one. That’s a lie guys. You will find a load of rubbish times to book meals like 9pm at night or 6pm Which is a real pain! Download the app. Positives: *staff a bit hit and miss but here’s a special mention for the wonderful staff. Victor at main coccotail breakfast lovely and friendly. I would go on my own for breakfast and as a single woman virtually ignored! He however looked after me very well and called me by my first name. Fabulous server. Alfredo at Mexican such a hard worker and the manager there runs the Mexican like a military operation - food fantastic! Daniel also very good at breakfast at Mexican. This is open twice a week. Italian the manger Miguel there excellent and so accommodating allowing you in earlier if he can. Oscar brilliant and super friendly. Food excellent Alma the manager at Santa fe is lovely and so accommodating. Food really good! Food for breakfast cold like scrambled egg and items on hot plates always cold !? so they need to sort that out it’s ridiculous. I would have an omelette cooked in front of me and they were really good. Girls work hard there! Luis at pool bar brilliant super friendly and great server. People like this add to your hol experience. Misery guts at the martini bar detract from it so thank you Luis!! Anyway overall great time and evening meals great. I would be mean to give a low score but they have many areas of improvement to work on. And it for the people mentioned above who need special praise

  Jan 11, 2026
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  A wonderful stay that is made in many ways by the hospitality of the staff.

  We spent time in December on our 4th visit to Mexico and our first visit to this particular resort. I was a little apprehensive when I saw that one could not swim in the ocean but we absolutely loved our stay. The grounds are immaculate and the rooms, albeit a little dated, are spacious and clean. The staff at this resort are absolutely wonderful. Each and every one are very friendly and welcoming and in many ways it makes the resort feel like home away from home. As we were there over Christmas the Christmas Eve event was spectacular. The food, entertainment and decorations were amazing and we loved sitting outside at large tables sitting with strangers that became friends by the end of the evening. There are lots of activities that we took part in at the resort with our young adult children and they loved it. Can highly recommend.

  Jan 03, 2026
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  NOT SAFE for anyone with food allergies

  I write this in the Cancun airport after cutting our 7 day trip to El Dorado Royale short and heading home after 5 disappointing days. The TL;DR: do no come here if you or any of your traveling companions have food allergies. It is NOT SAFE. My family of 4 - my husband and I and two adult children traveled to El Dorado Royale for a family vacation. I did extensive research into the resort before we booked, specifically around food quality, preparation, and allergy safety, as my spouse has celiac disease and one of my children has a severe peanut allergy. The resort is said to be a gourmet dining experience, with a focus on fresh, local produce and 5-star chefs. We even contacted the resort (through a travel agent) to discuss our allergy concerns. We were repeatedly assured that the staff was well trained on allergy safety protocols, menu items were clearly marked, and our dietary restrictions would be noted with our room number to alert all staff and servers upon our arrival to any restaurant. This was entirely untrue. First, as many reviews explain, you need to make all dinner reservations as soon as you get here. I won’t belabor the point that reservations are hard to get, and when available, at 9 pm or later. I also won’t spend too much time on my opinion of the food overall. I will simply say in our experience and opinion, the food ranged from bad to inedible. The thing about that statement is that everyone has a different opinion on taste, variety, portion, etc. But opinions are irrelevant as to safety. Food allergies are either recognized and addressed or they are not. Every time we entered a restaurant, we were asked by the hostess about allergies, but never once did our server acknowledge the allergy, answer questions about the menu items, or even seem interested in assisting us. We were forced to eat a buffets twice - first at Chef’s Market. Nothing was marked with what it was, let alone what allergens might be present. The hostess stated that the only gluten containing food were the pizzas, which was clearly false as there were pastas, breads, cakes, etc. It was almost as if she through she could just declare items “gluten free” by fiat. It was at Chef’s Market where my adult daughter nearly ate peanut-containing food. Again, nothing is marked. It was sheer luck that she didn’t eat it, as it would have undoubtedly resulted in hospitalization or worse. Following that experience, we spoke to our concierge and were assured that we’d be well cared for moving forward. She’d “put notes in the system” and it wouldn’t happen again. She told us that at any future buffet, the hostess would walk us through to explain what each option was and whether it was safe. Needless to say, this never happened. The second buffet experience was on New Year’s Eve at a special event buffet at Cocotail. This was what ended up as our last night at the resort, and was in many ways our last straw. Again, very few things were marked, and shared serving utensils -or your hands - were the only way to take food. We opted to return to our rooms and eat granola bars we’d packed. Two other dinners were at ala cart restaurants. At both places, my husband was served gluten containing food. At the Mediterranean place (it weirdly appears to have the same name as the Italian place, but a different menu), when my husband ordered the only dessert option that allegedly didn’t contain gluten, he was served a small pie tart. When has asked “does this have gluten” that server snapped “well you ordered right?, so no!” What does that even mean? We ordered breakfast to the room a few times, and it was never correct. Once my husband ordered an omelet and was given a waffle. Again, there are ample reviews here on the food - cold, flavorless, bordering on inedible- so I won’t add to it. I will just say there’s nothing fresh available. The resort claims to grow organic fruits and veggies in a greenhouse on site, but we never saw a fresh veggie or piece of actual fruit anywhere. We ended up leaving 2 days early. This has to be the only all inclusive resort where people leave hungry. We all literally lost weight during our stay! It’s worth noting that the resort’s WiFi blocks TripAdvisor and Yelp. That’s quite a red flag in and of itself.

  Jan 01, 2026
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  Awful food, rude service, unsafe for allergens, overall incredibly miserable experience

  i am genuinely shocked that anyone can come to this resort and leave without feeling like they’re miserable the entire time. First, you can’t make dinner reservations in advance, which means you’re likely to not be able to make a reservation for your first day, and the rest of your days will likely be at odd times (my family eats around 6pm most nights and the earliest reservations we could get for every restaurant were around 9pm). I could look past this if the food was anything but awful, but I quite honestly was not served one thing I would ever want to eat again. The Mediterranean restaurant (which is one of the most recommend on the property) was so bad that I couldn’t even be angry, just incredibly disappointed. Throughout my family we ordered much of the menu, and specifically the Rishita soup, Falafel, and Apple turnover were of the worst food i’ve ever eaten. The soup tasted like straight saltwater, and the falafel wasn’t even clearly made of chickpeas. The closest thing I can compare it to would be three sad looking fried balls of mashed potatoes (served luke warm at best), with a small pile of plain shredded lettuce, and three pieces of stale pita. The apple turnover tasted like applesauce that had been sitting out for days, but I will say the ice cream it was served with was fine. Also, our waiter here was almost the rudest we encountered on the property, and he often gave us sarcastic and cruel spirited responses to questions regarding allergens within the food. We have also tried the health bar for lunch time snacks, la isla for lunch, santa fe for dinner, and the chef market for dinner. The health bar was flavorless and sad tasting, especially considering we were hoping for it to showcase some of the fresh fruit that the resort claims to grow, la isla was fine if you don’t mind soggy nachos and an overcooked burger, and santa fe was probably the best of the dinners we had, despite the fact two members of our family received basically burnt steaks. The chefs market was among the most upsetting to our family. We have one member who is gluten free and one member with a severe peanut allergy. After confirming with the hostess that there were no peanuts in the restaurant, and only the pizza had gluten in it, we set off with high hopes. After making a loop around the buffet, almost every item was mislabeled which made it incredibly difficult to discern what we we’re grabbing, and most of the pots were empty or cold. The gluten-free member of our family saw many other items clearly with gluten in them that were not labeled (such as pastas and other dishes) and the member of our family with a peanut allergy was seconds from eating a prepackaged peanut dessert before one of the other members of our family convinced her to look up its ingredients online. The room service is also incredibly inconsistent, often arriving late, with the wrong food items, or just being canceled all together with no explanation. If you do manage to receive food from room service, get ready for it to be cold and flavorless no matter what you try to order. We also received a meat burger when one of our family members ordered the vegetarian portobello mushroom burger, so be careful if you are vegetarian or vegan coming here. As for activities to do at the resort, there’s almost nothing to do but drink. If you arrive early enough you may be able to grab a chair by a pool, but (especially if you’re not a member of the resort) you will most likely not be able to find a chair on the beach available. I will say that a positive of this resort is the endless stream of alcohol, you can’t really walk more then five steps without walking into another bar. If your plan is to be drunk this whole trip, you might not even care about how awful the food is. But if you plan on traveling as a family, or just don’t want to spend thousands of dollars to be blacked out for a week, you are unlikely to have an enjoyable experience. This was my families first time ever traveling together, and our first time at an all-inclusive resort, so I do recognize that maybe our expectations were too high. But for a resort that prides itself on having high quality food and a kind, welcoming atmosphere, I seriously could not identify a single moment where this felt accurate for our trip. My family spent the entire time wishing we were back home in the freezing cold snow, because at least then we wouldn’t be going to sleep with empty stomachs. I write this not as an argument against the people who enjoyed their time at the resort, as clearly there are many people who do, but as a warning to others who don’t spend this type of money easily that there are most likely better options for you and your family.

  Dec 31, 2025