El Dorado Royale, a Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17793 reviews

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  Great staff, Good accomodations, Okay food, sales people nightmare

  We spent 3 weeks at the resort, so we got to see a lot of everything, not just a taste. Unfortunately, since the resort is over 20 years old, there is some serious wear and tear issues starting to show up, especially in the pool areas, But the resort is beautiful, and for the most part is a wonderful place to visit The staff are amazing and make the vacation wonderful since the company has changed hands, the food has suffered. There is lots to pick from, however the "gourmet exclusive" factor is gone. A lot of Mexican foods now being served, or Mexican twists to dishes. Selection on menus is not the same as previous stays Beware of sales staff

  Oct 25, 2025
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  Not Happy with Our Uncleanly Experience

  During our time, there were a few things that happened that did not meet our expectations during our stay. 1. We were not given a schedule of activities upon arrival and had to question numerous people to figure out what to do the day of our arrival. There weren't many people who were willing to provide us a schedule or let us know what activities were available. So we didn't feel like we got as much out of our first day as we could have. 2. The pool had an abnormal amount of bugs in it and white debris in it that looked like disintegrating toilet paper. The pool was full of it, and many people we spoke to commented on it. It made us uncomfortable to be in the pool. 3. Someone must have vomited in the stairwell of our building. When I called the front desk to have someone clean it up, I was transferred numerous times and hung up on. Housekeeping cleaned rooms but kept walking past the pile for a full day. The next day, there were two piles of vomit and a pile of feces in the same hallway. It wasn't until we told our personal concierge about it that anyone did anything to clean up the area. 4. There were dirty cups in our hallway on the first day we arrived that were still there when we left, that housekeeping never cleaned. 5. The service in general from the staff wasn't what we are used to. The staff wasn't as pleasant or helpful as it has been when we stay with other resorts. 6. We did have a good time on the catamaran, but even though this was an adults-only resort, many of the included activies had children on them. We won't be staying at Lomas Hospitality resorts again in the future.

  Oct 22, 2025
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  All-Inclusive.....Except Security!

  My husband and I have been members since 2015. Over the years, we have seen a steady decline in the service, grounds, food, entertainment, pools, etc. We have managed to overlook these things, knowing that Covid impacted a lot of resorts and that the separation between Karisma and Lomas, further exacerbated the issues. What I cannot overlook, is the terrifying incident that we recently experienced. My sister-in-law and I decided to have a long girl’s weekend. We were located in a swim-up, in building 41. On our second night, we were awakened at 2:00am by the shrills, singing, laughing and yelling of a group of individuals, that sounded like locals. This went on until 6:00am, with no reprieve and no intervention from “Security”. I attributed this to a bunch of drunks that clearly had no manners and assumed that this, surely, would not happen again. The very next night, things escalated. This group of individuals began their tirade at 2:00am where they proceeded to parade around the building, making as much noise as humanly possible. They began banging on doors and windows and essentially tormenting everyone in this building and the surrounding buildings. At one point, I looked out of my peep hole and a grown man was facing my door and urinating. As you can imagine, with the many stories regarding the cartels and the risk associated with traveling to Mexico, our minds went to the worst places. Do these people even have a room here? Are they trying to provoke guests so that they come out of their rooms and then they can loot, traffic, etc? We proceeded to get dressed, keep the lights off and tried to call the front desk for help. To no avail……as there was no dial tone and could not reach anyone. We tried dialing the pre-programmed numbers and 0 for the operator……NOTHING. Surely Security will hear this commotion and intervene, right? Wrong! This went on until 5:30am. As soon as the sun came up, we left the room, only to find out from the concierge, that this was a “Mexican wedding party”. I asked what their security protocols were and I was told that 1 person covers all of El Dorado and Generations during the evenings. What???? Even so, he was clearly not doing his job. After speaking to the manager, we were relocated to another room, however, there was absolutely no follow up on what happened and how they intended to prevent this in the future. What I learned, that maybe I had already known with the steady decline in this resort, is that they don’t care, not like they used to. Appalled by this experience and the lack of Security. I expect more…..at a minimum, I expect to feel safe and El Dorado failed.

  Oct 22, 2025
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  Fantastic holiday

  We had beach front swim up rooms. Fantastic. Rooms 305 and 306. Our consierge Isa was fabulous. Nothing was too much trouble. All staff polite and friendly. Food lovely service lovely. Was my first time. My son and hus wifes 2nd. Would definetly go back. Coffee cakes fruit etc brought ti our room every morning at 6.30. The time we requested. Amazing holiday

  Oct 21, 2025
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  Home sweet home

  It’s so nice to see the place returning to its roots. We stayed in a two bedroom presidential. It was great. Butlers were amazing. Fernando and Xemi were first time for us but did wonderful. Alondra, Gaby, and Claudio were around to help with things the new Butlers wouldn’t know about old timers. My wife and I have been going multiple times each year since 2010. Gabriel, Guielrmo, and Jose were amazing beech butlers. Omar needs to re-think his Butlers strategy, but other than that no complaints. (Put your best butlers with your best customers, not rocket science) 😊

  Oct 12, 2025