Resort Details
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Child programs
- Concierge desk
- Dry cleaning
- Elevators Not Available
- Exercise gym
- Free parking
- Gift/News stand
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Child programs
- Concierge desk
- Dry cleaning
- Elevators Not Available
- Exercise gym
- Free parking
- Gift/News stand
- Hairdresser/barber
- Multilingual staff
- Onsite laundry
- Property confirms they are implementing enhanced health & safety measures
- Property is cleaned with disinfectant
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6265 reviews
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Jan 21, 2025Don’t Waste Your Money on a Membership – Horrible Experience
I recently visited Lifestyle Resorts Dominican Republic, and my experience was nothing short of a nightmare. I strongly advise against purchasing a membership with this company. Here’s why: Broken Promises and Downgrades: I booked this trip using my signing voucher, which guaranteed a two-bedroom unit. This was one of the key reasons I agreed to the membership in the first place. Two days before my trip, I was told there was a leak in my room, only to find out upon arrival that I had been downgraded to a one-bedroom because the resort was overbooked. They gave my booking to someone with a higher membership tier. This downgrade completely disrupted my trip. I was traveling with four people of different sexes, and privacy was essential. Half my party canceled because squeezing into a one-bedroom with people sleeping on sofas is far from a "luxury" vacation. Terrible Communication and Mismanagement: Upon arrival, I was told I had two adjoining rooms—this was not communicated beforehand. The check-in process was a mess. I was misdirected to the wrong building in the dark, forced to navigate stairs with a bad knee. Once I finally reached the correct building, my keys didn’t work. I stood outside for 45 minutes waiting for someone to return with new keys. Constant Lies and Sales Pressure: I was told I needed to visit the membership center for my seating assignment at the New Year’s Eve party. Instead, it was just a sales pitch to upgrade my membership. Why would I ever upgrade after this experience? Poor Attempts at Compensation: To "apologize," they offered me a 20-minute massage—not even a full treatment. I had to pay extra out of pocket for a proper massage for myself and my daughter. This was supposed to be a relaxing, luxurious vacation. Instead, I spent my time dealing with broken promises, mismanagement, and constant lies. The value of this $$,$$$ membership is nonexistent if they can downgrade you whenever they choose and offer subpar service. Final Verdict: Save your money and your sanity. I regret ever signing up for this membership, and based on my experience, I cannot recommend this company to anyone. What should have been a luxury vacation left me stressed, disappointed, and questioning the integrity of this business. It would be a good vacation if they stoped all the scams and lies and were integral in their promises.
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Jan 21, 2025below average accommodations / outstanding food
We have been members of Lifestyle resort for 13+ years and have stayed in the Puerta Plata resort at least 6 times. This recent trip 1/14-19/2025 our biggest issue that myself and my guest rooms NEVER had hot water for showers the entire time we were there! WE made complaints to the hotel service desk as well as VIP desk with absolutely no results. We dined at the Bellini, Indochine, Blue Lagoon, Gourmet as well as the buffet I must say the food was excellent along with the service. We must acknowledge 2 staff members who in our opinion were exceptional: Coffe from the entertainment staff, above and beyond to add joy and entertainment to our stay, Dorka in the VIP beach area, exceptional service what a nice lady. Both Coffe and Dorka deserve recognition for they're service!!!!
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Jan 17, 2025Avoid this property
Cold water all week with no solutions, old and unkept, black mold in our shower, no enforcement of property rules more like suggestions. this property needs major investments. Don’t waste your time or money even if they give you this vacation for free. Turn and run.
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Jan 12, 2025
An outright scam
STAY AWAY FROM THIS DESK WHEN YOU ARE EXITING THE PUERTO PLATA AIRPORT. This is the first desk you will see on your way out next to the car rental desks. The reps pounce on you the moment you get there and make it sound like they're supposed to be greating you (even if you are going to a resort belonging to another chain). The rep called Naiyila was very pushy and overbearing and she took a deposit for a tour she claimed she would be reimbursing us. She said she would be following up with us but we never received any follow up. On the day we were supposed to leave, I went back to this desk to claim our money back. Nobody was there. I talked to employees working at the kiosk next door. They called her and I confronted her about our deposit. Her phone connection became mysteriously worse. This was a straight up scam. Others have said the Lifestyle resort was an awful experience. We were shamelessly scammed out of our money, didn't even get to experience the crappy resort that this Naiyila represents. Shame on them. What's most obscene is that they are conducting this scam at the airport itself, giving you the impression that they are legitimate and running a proper operation.
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Jan 07, 2025Great Time!!
An honest review from a 50 year old couple looking to get away and relax. The LHVC Tropical is GREAT!!! Yes, the rooms are a bit dated, and the water pressure is terrible (TERRIBLE). Everything else is fantastic!. The Pools and Beach area: Pools are great (nobody fighting for places to sit). There is an adult only pool with huge beds under lots of shade and they also have chairs to move in the sun. Pools were clean and comfortable. Beach is a short walk from the pool areas and they have their own siting areas above the beach (stairs down to the public beach. I swam everyday. Food: Food may have been the best I have ever had at an all inclusive. PLENTY of variety and always something fantastic. Breakfast had a smoothie and omelette station. And the buffet was filled with goodness. ALSO a sushi bar near the ocean was EXCELLENT and included!!!! Lunch and dinner had a seafood and protein station to grill what you choose and again, plenty of options and the salad and buffet spots. We did not do any reservations because we enjoyed the buffet so much! The Rooms: Rooms are dated but have everything you need. We had no complaints EXCEPT the water pressure was awful. Had no water for about 4 hours one day, but we spent the majority of our time out and about. This is the reason for the 4 stars instead of 5. Pressure: I saw hardly any pressure for tours or spas. I was asked one time for a VIP tour and said no. I was asked once for a spa, once for Cigars and that was it. Maybe it was because of the color of my bracelet (not sure how it all worked) but the annoyance of the sale was hardly present. Bars: Never crowded and the drinks were typical The VIP beach had a great bar called bubbles (sushi right there too) and they had the best drinks. I wouldn't hesitate to go back again for a great time with a great price tag!!
- Check In: 3:00 PM
- Check Out: 11:30 AM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashSafety features at this property include a fire extinguisher, a security system, and a first aid kitPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property The guestrooms and property amenities at this property are not accessible to wheelchairs at this time.
Special Checkin Instructions: Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests booked in the Only USA Citizens room category must present valid proof of citizenship of the United States at check-in. The hotel reserves the right to charge a supplement of USD 100 per person, per night, if valid proof is not provided.
Know before you go: A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31. Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. No pets and no service animals are allowed at this property.
Optional Fees: Fee for in-room wireless internet: USD 25 per 24-hour period (rates may vary)Fee for wireless internet in public areas: USD 25 per 24-hour period (rates may vary) Early check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability)In-room safe fee: USD 3 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.