Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4735 reviews-
A nice visit to paradise with outstanding service
I want to start my review by saying this resort is worth the money. The rooms and facilities were decent but for the price paid it could be much better, especially if you’re doing Elite club. The food was really good and worth booking for too. The best part of the stay was the staff. They do their jobs and do it well. Furthermore, without exaggerating, every person there is lovely. Jarrett is such a friendly person, and a good man. Mahalia is incredibly kind, friendly and attentive. Nikki is warm, amiable, and good natured. Bree was cordial, kind, and cheerful. Shana Kay was approachable, welcoming, and superlative in every way. I could go on about all the staff but I want to get the review done. I think the staff was my favorite part of the stay.
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Definitely not 5 star
First off the beach is disgusting. Brown water with slim and seaweed. Food was okay. Specialty restaurants were good but cold food. Front desk customer service was terrible with one lady really rude. Food service was hit or miss. Some people were fantastic, some seemed to care less about their job. Our room stunk like mold, probably from the mold on our ceiling.
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Wonderful Stay
We stayed at the Rui palace Montego Bay over Christmas and the new year and loved it .. Room was lovely (but would have preferred pool side as view not great) the only downfall was our room was right next to the stairs and was extremely noisy especially early hours of the morning when people was shouting to each other and slamming doors…. Beds were the best we have ever slept on Staff were wonderful and so friendly especially Ewan, Hayne, Whitney, Kemesha and Ashlee Food was 1st class with great variety so never got bored also a great choice of drinks Entertainment was good although a little repetitive and the entertainment staff were amazing each and every one of them The whole area inside and outside the hotel was always spotlessly clean and never a shortage of sunbeds around pools and on the beach. We will definitely be coming back and can’t wait to see you all again
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Winter Vacation
This was an awesome vacation I will return. I would definitely come back and bring my daughter. Everything was good. The food was good the energy the people gave off was good. The music was good. The weather was good. Everything was good. The front desk was excellent. The bartenders was wonderful. The service was marvelous. I will return.
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Good food, good service, rooms need upgraded
Good food, good services but the rooms need to be updated, the doors are dirty if it’s white paint it should look really clean. This is the most expensive hotel and the oldest looking at of the 3. But the food is much better out of the 3. Entertainment is slim to none, will have to go to the other resorts for fun and better entertainment.