What We Love

  • Immerse yourself in one of three cascading infinity pools. In combination with the 10-person Jacuzzi, it's easy to see why guests stay all day.
  • Unwind with indulgent spa treatments that will nourish Mindy, body and soul. 
  • Dine at one of five delicious restaurants, each of which spotlights different global cuisine. 

Things to Know

  • Adults-oriented styling caters to couples and solo travelers. 
  • Maximize your vacation times by checking pick-up times on scheduled transfers. 
  • Enjoy 24-hour room services as part of the All-Inclusive luxury package. 
Going on vacation is all about kicking back without a care in the world. At this resort, guests leave their worries at the door as they enter the welcoming, well-lit lobby for a smooth, effortless check-in. Located in Cancun's Hotel Zone, the resort's ideal setting between the warm Caribbean Sea and beautiful Nichupte Lagoon creates a private island feel that the resort thrives on. Upscale but unassuming, the ambiance draws travelers to the resort's premier beachfront location that's close to Hotel Zone nightlife and shopping at the lagoon-front Plaza La Isla.

Canopied sun beds on the resort's stretch of white sand are hotspots for those soaking up the sun, while the three interconnecting pools are the perfect place for a refreshing dip. Cascading through three levels, the freshwater infinity pools offer stunning views and individual water temperatures. 

The resort's Total Gourmet Experience offers you an upscale take on an all-inclusive plan, with gourmet cuisine and luxury surprises throughout your stay. Wake up early for an unforgettable sunrise over the pool before heading to Zango for a breakfast buffet spread that's sure to impress. St. Trop is the best spot for lunch with unbeatable views of the Caribbean Sea, and the resort also features several options for an upscale dinner with mouthwatering cuisine that goes above and beyond the typical all-inclusive. Then, head to Bar One for signature cocktails and live music to wind down a relaxing evening.

Go from lazy days to fun-crazed at the water sports center, where deep sea fishing, windsurfing, scuba diving and snorkeling are available right off the beach. Next, you can recharge with colorful cocktails and Caribbean Sea views at the Beach Club. 

Need to keep up with your cardio routine? Enjoy the ocean view at the fully-equipped fitness center and rooftop tennis court. For world-class pampering, indulge in a day at Spa del Mar, where you'll find an extensive menu of massages and rejuvenating body treatments; the unbelievable Nausicaa experience combines chromo therapy, nebulization, steam and aromatherapy so you can completely de-stress and improve your overall well-being.

This hotel is All-Inclusive. Features include:
  • Breakfast, lunch and dinner, including hotel's restaurants, 24-hour room service and minibar
  • All beverages, including national brands, limited premium drinks and soft drinks
  • All taxes and gratuities

Property Information

Last Renovation: 2012
Total rooms: 214

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Resort Details

Dining

Mouth-watering teppanyaki, fine dining and international cuisine are guaranteed to impress!
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Amenities

All-inclusive meal services, room service and spa treatments are just a few of the great amenities.
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Activities

Enjoy unforgettable snorkeling adventures and relaxing poolside fun!
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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The state of Quintana Roo will be charging a sanitation tax of $3.86 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory effective January 1st, 2025, Sandos Cancun will transition to an adults-only resort, and children will no longer be permitted on the premises. However, we will continue to accommodate children for the remainder of 2024. We appreciate your understanding and look forward to providing a tranquil and relaxing experience for our adult guests in the future.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:

Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds. 
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9506 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing dinner

    Me and my boyfriend come to season restaurant for dinner. The food was vary good. The atmosphere in the restaurant is vary nice and romantic.Thanks to Lorenzo for the Amazing service, Vary nice and professional person. We will come back to enjoy the food and the atmosphere.

    Nov 21, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    A good time, not a great time

    Unfortunately our third trip to Sandos Cancun was not a charm. We were really excited to enjoy a few days at the end of a group holiday, but that quickly faded. Our check in experience went well, as RE members we thought we would have a room on the 6th floor, but were told it was full. Our room had a great view of the ocean and a partial lagoon view. Our Spa experience was terrible, please read my full review under Spa Del Mar Cancun. There are very few beach beds here, so you need to be prepared to get up at 5:30 am to get one. The first morning we were not even able to get loungers after 8am. There is no longer a Royal Elite bar at the pool, but a cart instead. Only one of the days had a staff member at the cart, so I guess it’s make your own? I have dairy allergies, so I travel with my own vegan cheese and butter. I checked in advance that my items could be used and noted everywhere I was asked that I was allergic to dairy. On our first full day I asked if I could use my cheese on a pizza made poolside, I was told no. Several staff later, including the head chef I was told if I signed a waiver they could use my cheese. The RE concierge Charley offered the waiver, and never came through. He actually avoided us for the remainder of the trip. I wasn’t able to eat any of the food poolside please, which was quite disappointing. On our second night a storm came in and our AC unit was leaking, unfortunately since it was dark we didn’t notice and I took a pretty hard fall on my way to the bathroom. It took over 25 minutes to get first aid to the room. Maintenance and housekeeping were sent to clean up, which was appreciated. There were some highlights, the captain at the Italian restaurant was wonderful, she noted my allergies and let me know what was ok to eat, the service at Fratinnis was excellent. Miguel the bartender on 6 always greets you with a smile and some peanuts! We really enjoyed spending time with him at the bar. Karim in the Spa is exceptional, she is warm, caring and very good at her passion! Enrique our room service waiter was also very nice and shared some Cancun facts with us. Note: if you have food allergies do not trust the menu or food labels as they are not always correct, especially the vegan marked items.

    Nov 17, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Freddy in the buffet is excellent! He really hustled!!

    Freddy in the buffet was excellent and really hustled!! Thank you Freddy!! The beach is gorgeous and the rooms are top notch! There are many choices in the buffet and the restaurants have variety of foods to choose from. Wonderful vacation with family!

    Nov 08, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful Experience in Every Way!!!

    Our experience was fabulous!! We were celebrating a friend’s 60th and couldn’t have been more pleased. The food was fantastic, and the drinks on point. But what stood out more than anything was the staff! Everyone was so incredibly friendly and helpful. Carla and Itzel, who guided us through yoga and water aerobics everyday got our energy up and had us feeling fantastic. Bruno, Andrea and Lorenzo were just some of the amazing service staff who tended to our every culinary need. Ade and Isabel were some of the house keeping staff that were so friendly, kept our rooms clean and stocked and were always checking to see if we needed anything else. If you want a wonderful holiday, free from worry, and full of fun activities, tended to by some of the friendliest and most genuine people… look no further!

    Nov 05, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Relaxing Holiday

    Sandos Cancun may not look as impressive when you first get here, but the customer service and good food more than make up for it. The rooms are decently sized, and the beachfront is well-maintained, with nice cabanas and plenty of lounge chairs. Mr Reyes at the front desk made our check-in flawless and arranged a room for us right away, even though we got here super early. The tennis and gym facilities are fantastic. We especially enjoyed the Halloween-themed dinner and the Day of the Dead celebrations. The bathrooms are not the best. Overall, it was a pretty good vacation for the price.

    Nov 02, 2024