What We Love

  • Immerse yourself in one of three cascading infinity pools. In combination with the 10-person Jacuzzi, it's easy to see why guests stay all day.
  • Unwind with indulgent spa treatments that will nourish Mindy, body and soul. 
  • Dine at one of five delicious restaurants, each of which spotlights different global cuisine. 

Things to Know

  • Adults-oriented styling caters to couples and solo travelers. 
  • Maximize your vacation times by checking pick-up times on scheduled transfers. 
  • Enjoy 24-hour room services as part of the All-Inclusive luxury package. 
Hotel Promotions
Honeymoon Amenities
Guests celebrating their honeymoon will receive a fruit basket and a bottle of sparkling wine in the room. 

To receive this offer, just enter ""Honeymoon"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.   

Important Information: Proof of marriage must be provided at check-in.  Offer only valid within 1 year of wedding.
 

Applicable Dates:
Booking Dates: 23 Nov 2023 to 23 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all inclusive program offers the following amenities:

• Total Gourmet Experience that delights guests with exquisite culinary offerings: daily buffet breakfast with natural juice bar, lunch, à la carte snacks, and dinner
• A welcome bottle of wine and fruit plate per stay.
• Vegan menu for lunch and dinner, available at all restaurants and room service
• Homemade hamburger menu, available at select restaurant
• National and International brands, white house wine, red house wine and cocktails from 10:00am until 2:00am
• Room Service 24 hrs.
• Tennis (unlimited use of courts during opening hours and with prior reservation). Includes equipment (balls and rackets). Appropriate tennis attire is required.
• Complimentary internet service in the rooms and common areas.
• Use of fitness center of the hote (+18 years). 
• Swimming pools and solarium.
• Activities: happenings and live moments during the day and at night
• Concierge Service
• The WellFit Experience:  the perfect balance between fun and relaxation
• Taxes and tips

Important Information:  Redemption information will be provided by the hotel at check-in. 

Applicable Dates:
Booking Dates: 23 Nov 2023 to 23 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
Mouth-watering teppanyaki, fine dining and international cuisine are guaranteed to impress!
OnSite Dining
  • Frattinnis
    French Cuisine. A la Carte
  • Gaijin
    Teppanyaki (reservations required).
  • Seasons
    Modern cuisine serving A la carte dinner.
  • St. Trop
    Gourmet snack lunch. A la carte dinner (only in season). 
  • Various Lounges/Bars

    - Bar One - Lobby bar
    - Bar Two - outdoor bar

  • Zango
    International cuisine (breakfast is buffet-style), A la carte lunch and dinner.
All-inclusive meal services, room service and spa treatments are just a few of the great amenities.
On-Site Amenities
  • Accessible rooms
  • Beauty shop/salon†
  • Currency exchange†
  • Exercise gym
  • Health club
  • Jacuzzi†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Meeting rooms†
  • Pool
  • Accessible rooms
  • Beauty shop/salon†
  • Currency exchange†
  • Exercise gym
  • Health club
  • Jacuzzi†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Meeting rooms†
  • Pool
  • Restaurant
  • Room service
  • Sauna†
  • Spa†
  • Tennis court†
  • Water sports†

† Fees may apply

Enjoy unforgettable snorkeling adventures and relaxing poolside fun!
On-Site Recreation
  • Gym
    Life Fitness Equipment (18+)
  • Jacuzzi †
  • Pool
    Three infinity pools with heating options including Hydrotherapy.
  • Sauna †
  • Spa †
  • Steam bath †
  • Water activities †
    Snorkeling
    Diving (free demo)
    Windsurfing
    Sailing
    Kayaking

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9557 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Really good experience

    The resort was really nice, great amenities. Sometimes the service was slow but the service at restaurants was amazing. We loved pedro, he’s so gentle and kind and deserves so much. Overall a slightly dated resort but reception is super helpful. Alicia was AMAZING, best best person ever. She was so helpful, amazing customer service and always understood us and helped us. I love her.

    Feb 19, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Good food

    The food was really good I enjoyed the meal I would definitely recommend. The caprese salad was great and I enjoyed the fish. Pedro was also a great server and made sure we had everything that we needed. We would definitely come back again and it’s worth visiting on your trip!

    Feb 17, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Not for us! Maybe for YOU!

    This was the last of the Sandos Resorts in Mexico for us to visit. We won’t be back - not because of the staff who are VERY welcoming! The property is much smaller than Caracol, Playacar and Cabo resorts. The beach sand is beautiful Caribbean white, though the location has a surf that is not safe for swimming. The pools give plenty of space to spread out and worship the sun. More variety in dining at the larger clubs and the Cancun cuisine was equal in variety of offerings. We missed the evening entertainment that is a big part of the Sandos experience we love. The loud pounding, driving, ear breaking, beat at the pool area started a little into the afternoon and went through till about 4 o’clock, too tough for us to handle. It is definitely a club for younger singles, wanting a more loud vibe.

    Feb 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Better than we thought

    At first noticed that it's a bit tired. But after being here a few days we enjoy it. Buffet is awesome if you like simple homemade type food. Only downside is no gluten-free bread or cookies. The beach is amazing, view gorgeous 😍. Pool parties super fun.

    Feb 09, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    First time to Cancun!

    We had a great week after a couple of hiccups! Room- Arrived Saturday night, our first room was not great- it was a king bed for 3 of us, and the air conditioner sounded like a jet taking of and overlooked the tennis court. The front desk sorted it out- separated the bed and brought me a cot. Unfortunately we were not able to move until Monday, but when we did we had a much better room, with a quiet air conditioner. The cot was actually very comfy! Pool- Carla did a great job running the entertainment. Every morninging my daughter grabbed loungers at the bottom pool for the 3 of them and quieter loungers at the middle pool for my sister and I. I think they are still sorting out their niche- are they a rowdy party place or more for older folk who prefer less loud music??! We preferred the middle pool where it was quieter except on the days the DJ was at the middle pool-please only have the music at the bottom pool as it was too loud- we ended up wearing ear plugs. The pool party got wild and the alcohol flowed. My kids (29-34) had a great time! The waiters at the pools were excellent *(we did tip generously) Miam Vice are my favorite. You can get Nachos, Quesidillas or pizza at the pools for lunch. Beach- beautiful, but too wavy and windy to swim the week we were there. Food- I am not a Buffet fan- the buffet was good. You can order omelets from the waiter in the morning. We often went for a late night snack. Restaurants- we ate at St Trop, Frantinnis and the Teppanyaki place My DIL is celiac and she did really well, except one morning she has a few bits of a yogurt with cereal in it as they were not labled properly. St Trop- loved the poolside Quesidilla . Frantinni's was good- we at there twice. Ivan was our waiter, he brought L special gluten free buns and dessert. Teppanyaki was good- they used the gluten free soy sauce for our whole table. Overall we had a good week with a few minor issues.

    Feb 08, 2025
Hotel Advisories
  • AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $3.86 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
  • Advisoryeffective January 1st, 2025, Sandos Cancun will transition to an adults-only resort, and children will no longer be permitted on the premises. However, we will continue to accommodate children for the remainder of 2024. We appreciate your understanding and look forward to providing a tranquil and relaxing experience for our adult guests in the future.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds. 
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.


  • Pet Policy : Pets Not Allowed

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