What We Love

  • Immerse yourself in one of three cascading infinity pools. In combination with the 10-person Jacuzzi, it's easy to see why guests stay all day.
  • Unwind with indulgent spa treatments that will nourish Mindy, body and soul. 
  • Dine at one of five delicious restaurants, each of which spotlights different global cuisine. 

Things to Know

  • Adults-oriented styling caters to couples and solo travelers. 
  • Maximize your vacation times by checking pick-up times on scheduled transfers. 
  • Enjoy 24-hour room services as part of the All-Inclusive luxury package. 
Hotel Promotions
Honeymoon Amenities
Guests celebrating their honeymoon will receive a fruit basket and a bottle of sparkling wine in the room. 

To receive this offer, just enter ""Honeymoon"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.   

Important Information: Proof of marriage must be provided at check-in.  Offer only valid within 1 year of wedding.
 

Applicable Dates:
Booking Dates: 23 Nov 2023 to 23 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all inclusive program offers the following amenities:

• Total Gourmet Experience that delights guests with exquisite culinary offerings: daily buffet breakfast with natural juice bar, lunch, à la carte snacks, and dinner
• A welcome bottle of wine and fruit plate per stay.
• Vegan menu for lunch and dinner, available at all restaurants and room service
• Homemade hamburger menu, available at select restaurant
• National and International brands, white house wine, red house wine and cocktails from 10:00am until 2:00am
• Room Service 24 hrs.
• Tennis (unlimited use of courts during opening hours and with prior reservation). Includes equipment (balls and rackets). Appropriate tennis attire is required.
• Complimentary internet service in the rooms and common areas.
• Use of fitness center of the hote (+18 years). 
• Swimming pools and solarium.
• Activities: happenings and live moments during the day and at night
• Concierge Service
• The WellFit Experience:  the perfect balance between fun and relaxation
• Taxes and tips

Important Information:  Redemption information will be provided by the hotel at check-in. 

Applicable Dates:
Booking Dates: 23 Nov 2023 to 23 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
Mouth-watering teppanyaki, fine dining and international cuisine are guaranteed to impress!
OnSite Dining
  • Frattinnis
    French Cuisine. A la Carte
  • Gaijin
    Teppanyaki (reservations required).
  • Seasons
    Modern cuisine serving A la carte dinner.
  • St. Trop
    Gourmet snack lunch. A la carte dinner (only in season). 
  • Various Lounges/Bars

    - Bar One - Lobby bar
    - Bar Two - outdoor bar

  • Zango
    International cuisine (breakfast is buffet-style), A la carte lunch and dinner.
All-inclusive meal services, room service and spa treatments are just a few of the great amenities.
On-Site Amenities
  • Accessible rooms
  • Beauty shop/salon†
  • Currency exchange†
  • Exercise gym
  • Health club
  • Jacuzzi†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Meeting rooms†
  • Pool
  • Accessible rooms
  • Beauty shop/salon†
  • Currency exchange†
  • Exercise gym
  • Health club
  • Jacuzzi†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Meeting rooms†
  • Pool
  • Restaurant
  • Room service
  • Sauna†
  • Spa†
  • Tennis court†
  • Water sports†

† Fees may apply

Enjoy unforgettable snorkeling adventures and relaxing poolside fun!
On-Site Recreation
  • Gym
    Life Fitness Equipment (18+)
  • Jacuzzi †
  • Pool
    Three infinity pools with heating options including Hydrotherapy.
  • Sauna †
  • Spa †
  • Steam bath †
  • Water activities †
    Snorkeling
    Diving (free demo)
    Windsurfing
    Sailing
    Kayaking

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9534 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    No way is this a five-star resort

    I was extremely disappointed! I would say this is a two or three star hotel. While the staff was friendly, the hotel seems very run down and outdated. Food at some of the restaurants was ice cold or too tough to eat. The buffet is the same everyday including purple Jell-O for some reason. Subpar food all around except for the Japanese restaurant which was excellent! My friend ordered an iced tea at lunch and was given a tequila and Coke instead. Zero white glove service. The gym was in bad shape with rusted equipment, missing pins to adjust the weight, or equipment frozen in the wrong position and unusable. Two of the three treadmills were out of order. The doors inside my room were damaged. There were no robes in my room. I had water leaking from the ceiling by the air conditioner unit and had to call three times to see where maintenance was. I had to pack up and move to another room at midnight. It's a shame because it has great potential on a beautiful beach with turquoise water but I would never go back.

    Jan 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Cozy stay, nice food

    Our server Pedro at Frattini is very nice and friendly. I like his professionalism of hospitality. Great food, excellent service. Also the pool side bar is very nice, lots of selections. Breakfast buffet is another great reason to stay at this hotel.

    Jan 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Luxury, fun, and unforgettable experiences all in one perfect destination!

    Sandos Cancun Hotel offers exceptional service, a prime location, and excellent amenities like a stunning pool, lively bars, and great restaurants. Manager David Hernandez went above and beyond, providing outstanding care and understanding our needs, making our vacation a unique 5-star experience. The entertainment team and the Italian restaurant’s December 30th set menu were unforgettable highlights.

    Jan 03, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Stay at Sandos Cancun

    Sandos Cancun exceeded all expectations! The hotel is stunning, with beautiful rooms, amazing beach, and excellent dining. A special thank you to Manager David for going above and beyond to ensure our stay was flawless. His attentiveness and dedication truly made a difference. Sandos Cancun is undoubtedly the best hotel in Cancun—we can’t wait to return! Highly recommended!

    Jan 03, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Worst vacation ever!

    Where should I begin….we were told we would have superior ocean view rooms when we booked. Once we arrived we could barely see the ocean, there was no balcony, and my husband and I had 2 full beds in our room rather than a king. The TV in our room never worked and we had to ask everyday for it to be fixed/replaced. By day 4 we had a few channels that finally worked. Food is marginal and the resort does not have any live TVS at any of the restaurants or bars as we came over the New Year holiday and wanting to watch college Bowl games. If you want a hot shower you have to let the water run for a good 10-15 min. Pool area doesn’t have enough chairs for their guests. I will say that the workers in the bars and restaurants were friendly. They were the bright spot of the trip .

    Jan 03, 2025
Hotel Advisories
  • AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $3.86 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
  • Advisoryeffective January 1st, 2025, Sandos Cancun will transition to an adults-only resort, and children will no longer be permitted on the premises. However, we will continue to accommodate children for the remainder of 2024. We appreciate your understanding and look forward to providing a tranquil and relaxing experience for our adult guests in the future.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds. 
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.


  • Pet Policy : Pets Not Allowed

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