Majestic Colonial Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

25522 reviews

• 

  Mom and daughter trip of a lifetime

  We just got back from the majestic colonial in Punta Cana and out stay was amazing. The grounds are beautiful and buffet was excellent. I would highly recommend upgrading to adult side. Worth every penny. Edwin was our butler and he was outstanding. He went above and beyond. We also love johan and Domingo the bartenders. They made our stay. This place is so amazing and we really enjoyed our time. We will be back.

  Feb 20, 2025
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  If you haven't been here you've missed living a part of your fun life.

  The Colonial Majestic Hotel in Punta Cana was a delightful experience. The entertainment, especially from the live animation group, was engaging and brought vibrant energy to our evenings. Room service was prompt and catered to our needs perfectly. The restaurant staff were attentive, making dining a pleasure, and the buffet offered a wide variety of delicious options. The hotel’s upkeep was impressive, with well-maintained gardens that were both picturesque and serene. The swimming pool and beach area were pristine, making our stay relaxing and enjoyable. Overall, a fantastic choice for a resort vacation! Special shout-out to Luis from the animation group and Elpido and his whole team from the Le Gourmet restaurant

  Feb 20, 2025
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  Relaxing time at the Majestic Colonial

  We had an amazing time during our stay. The staff was extremely friendly. Our Butler Samuel went above and beyond for us. The beach was clean and beautiful. The entertainment crew was top notch. The food was delicious, our favorite restaurants were the Steakhouse and the Matsuri. All and all it was a fantastic experience. We can't wait to book another trip.

  Feb 18, 2025
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  Not As promised

  My husband and I are in the middle of our three-week vacation at the Majestic Colonial Resort in Punta Cana. We read the offerings and upgraded to “Club”. We were offered “Private Check In” but what it didn’t say was it would take just over two hours to do so. Then we finally got to our room and our bags arrived 45 minutes later. “Surprise in room” for sure Champagne on a shelf under lights, no ice, couldn’t fit in fridge and no glasses. “Pillow Menu” on second day we had to ask for more than three small pillows. “Robes & Slippers”……finally received after we asked for them on the third day, they arrived but had no belts. We asked and were told there were none. “Bath Kit” ? Still don’ know what that means on the 12th day. Housekeeping has missed our room on four out of the first ten days. We then asked room to be done by 2:30 so that we could nap in the afternoon and twice since then it was not done, so we put “Do Not Disturb” on the door and yet Housekeeping came about 4:30 banging on the door. We saw many guests at the pool & beach with Majestic bags and asked other guests who were surprised that we didn’t get, so we asked and our Butler “Jacob” provided, one pair of flip flops (husband size 12 and none for him and none offered to me). No shirts but offered us liquor. 12th day and still no promised “Beach towels” in room Room service is prompt and welcome however when bringing coffee and tea, twice no cups and only one cup in our room. This morning coffee, cups milk but no tea. Requested Butler “Jacob to make Reservations at the French Restaurant which is required. This was on the 9th and Reservation for the 14th. He said no problem. We even confirmed with him on the 12th. We arrived at the restaurant t 6:30, my poor husband sweating as men must wear long pants and closed shoes! We were standing with other guests checking in and there seemed to be a problem. Lady called a man from inside the restaurant he looked at us and the sheet and said You do not have reservation. My husband showed texts with Butler, he said “No you can’t come in you didn’t pay.” We had no idea what he was speaking about as we are at an all-inclusive ? He said, “You can’t eat here as you didn’t pay!” This in front of all the guests waiting to get into the restaurant. Everyone looking at us and he just said, “ You will have to go somewhere else!” We went straight to Guest Services. We advised that at no point had we complained about the lack of service, the missing things from our room, etc. but this was totally UNACCEPTABLE. To be spoken this way in front of other guests!!! Camilla and Vanessa were doing there best to sort out and apologise but Larry and I were beyond that and just left. Camilla came after us and said they had arranged a reservation for us, and we did not have to pay the $140 (U.S.) for the dinner. She walked back to the restaurant with us, explained to the lady at the check-in and left wishing us a better evening as her shift had ended. We stood there and waited, the lady went not the restaurant and found “that man whose name I believe is Epedlio” he came out, took the piece of paper for the reservation, and went back into the restaurant on the phone. He came out again in about 5 minutes looked at the book then went back in, just leaving us standing there without a word. Finally, I walked in and said, “give me back our reservation” and took it from his hand. He followed me out and said, “ You can’t eat here we have no room, but we will give you the food to eat somewhere else”!!!!!!!!!!!!!!!!! THIS IS DISRESPECTFUL, EMBRRASSING AND TOTALLY UNACCEPTABLE FOR ANY REASON. A QUIET CONVERSATION AWAY FROM OTHER GUESTS WOULD NOT HAVE RESULTED IN A DIFFERENT OUTCOME PERHAPS, BUT TO TREAT GUESTS THIS WAY……..THIS MAN SHOULD NOT BE IN CUSTOMER SERVICE AS HE HAS NO IDEA WHAT THE WORDS MEAN. We have asked for 3 days now to speak with Management and have not even had the courtesy of a response. We have been to resorts in Mexico and the Dominican Republic and NEVER EVER have endured this type of behaviour. If it had been possible to get a refund and book a flight, we would have left. We even phoned an hotel where friends were staying a little further from here enquiring about moving…..but why should we pay more for the Majestic’s inability to perform what they promise. PLEASE PLEASE IF YOU ARE CONSIDERING THIS RESORT OR THE ELEGANCE OR MIRAGE…….THINK AGAIN. WE WOULD NEVER WANT ANYONE ELSE TO EXPERIENCE WHAT WE HAVE HERE…..THEY THINK THEY ARE A 4-5 STAR HOTEL AND WE HAVE IN OUR TAVELS EXPERIENCED BETTER SERVICE AT A HOWARD JOHNSONS. We shall be posting this on all and any travel blogs, platforms so that people do not waste their hard earne dollars at this or any other Majestic facility. Larry Mills & Sheila Morgan Mississauga, Ontario, Canada

  Feb 18, 2025
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  Awesome anniversary dinner experience!

  We went to La Gourmet restaurant at Majestic colonial resort, Punta Cana for our 24th wedding anniversary..The restaurant staff was so welcoming and polite. They surprised us with a beautiful anniversary wish.. Special mention to our awesome servers, Elpido, Loreny, Alexander and Regina! Had a great time..

  Feb 17, 2025