Grand Velas Riviera Nayarit - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4582 reviews

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  Lovely Family Vacation

  Multi-generational family vacation-grandparents in their 70s, adult children late 30s and grandchildren 7, 6, two busy 3s and 17 month old. Thursday-Monday-not long enough! Nice, safe beach, beautiful pools-kids spent 3/4 of the day in water-beach, then pool, beach again. The 17 month old would not come out of the baby pool despite blue lips and shivering. Bought water tube and a soccer ball from the beach vendors. The 7 & 6 year old boys used the tube to surf friendly waves and play soccer on the large hotel lawns. We went to all of the restaurants-all good-Piaf gorgeous and the best. Amazing presentation. Azul for lunch also very good so pace yourself at their enormous breakfast buffet. Don't miss the Mexican coffee. Service is outstanding without exception!! Especially the babysitters-they love being with children-housekeeping staff is also excellent-I appreciate a sparkling clean hotel room. Rooms are very large, all with varying ocean views. And quiet! I didn't get a chance to visit the spa, son & husband liked the gym. Also, there is a full b'ball court for rising star grandsons and their coaches. My favorite was enjoying peaceful morning coffee at sunrise listening to the waves. Lovely family vacation!

  Feb 19, 2025
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  Absolutely did not meet expectations

  Very surprised by the poor experience as expected a far superior stay based on all of the reviews. Very disappointing overall. The check in for the 3 night booking started well with very nice staff (despite them trying to charge me for 2 outstanding nights rather than 1) but after we returned after lunch as our room was not ready, we were told we had to pay an additional $50 per night for the 3 nights as our son had just turned 13 a few days beforehand. He was 12 when I booked the room, but because he was now 13 it was an extra charge - though not sure what for and it seemed very cheap when already paying over $1,500 a night. Worth noting the hotel we had just stayed in where he turned 13 did not charge anything additional. It was said in a very brusque manner by Antonio, and when we enquired if our daughter would be able to use the same kids club as her brother were told in a very rude way that she would have to be separated. This of course was very upsetting to our children and (after paying the 150), we left the reception with our daughter in tears. First time that has ever happened and I was very taken aback by the way it was handled. It then turned out our room was not ready, despite if being after check-in time, and brought up to it with our luggage. Then the bar the next evening, totally blocked by a corporate event, with loud drunk people and karaoke with no service outside. I said this to reception (and concierge the next day) and received a complimentary bottle of sparkling wine which was a nice gesture but totally not fitting the inconvenience and pretty pointless in an all-inclusive resort. Could not get a table in any of the 3 nights for the Italian restaurant. On check out, unfortunately we had Antonio again. He did not enquire as to our stay, or make any conversation. His only words were to say 'you need this card to check out'. He should be on security and not interacting with guests. Other observations - though nice in parts, the building is obviously old. Lifts take ages and shudder their way up. The hotel book in the room was very stained and dirty. Phones are all very old. There have been good attempts to spruce things up and the common areas on the ground floor and outside are lovely, but other areas in need of modernisation. There were certainly positives - good quality food and the venue was nice. Good beach and loungers (though people struggled to sit together if coming out in the afternoon as most loungers taken). Fantastic views. Very good service in the restaurants, pool and by the sea. Concierge service was a lovely addition and Gabriela was very helpful. Overall very disappointed with the experience however, and could not recommend. We have stayed in far better resorts for the same or lower price. I did raise this with the hotel before posting here - got a 'sorry for your experience' type response.

  Feb 19, 2025
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  Another terrific time at the Grand Velas in Riviera Nayarit

  What another wonderful trip to the Grand Velas in Riviera Nayarit. This the 13 th or 14th time I've been there with my cousin, and we love the hotel and the staff. Our concierge, Perla R., was incredible. All of the hotel staff are amazing; in the restaurants, housekeeping and around the pool. In Azul each morning, we were treated as good friends, and with wonderful service, by Fidel, Ricardo, Daniella, & Esmerelda. On the beach each day, we had attentive service by Francico (Rivers). Santirino & Patricia, to name just a few. Juan and Brandon were so sweet and kind. A beautiful hotel and a wonderful time!

  Feb 18, 2025
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  Great spot

  Great property Great service Clean rooms Clean pool Easy to get to from airport and centrally located. Great price point. Good food choices. The adult end of pool is quite peaceful and on the beach end as well. The outdoor staff almost is works too hard

  Feb 18, 2025
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  The most amazing family vacation!

  Our family just spent a magical 7 nights at Grand Velas Riviera Nayarit. The resort is absolutely fabulous with the most exceptional service. Everything we experienced was thoughtful - the arrival drink and massage, the amenities in our room, the care given to all of the small touches. Our personal concierge, Perla, made our stay so memorable. She went out of her way to ensure all of our needs were met and that all we had to worry about was enjoying our stay. The activities team kept our two boys on the move with water games, and Carlos and the watersports team helped them learn how to boogie board. And the food! All of our meals were outstanding. Our favorite was Lucca, and all of the restaurants had incredible menus and service. The buffet was a huge hit with our boys and they ate their weight in steak tacos! We enjoyed all of the fresh grilled meats and veggies. They had lots of unexpected surprises too… a mixologist by the pool, a tequila tasting experience and a fresh fruit bar poolside. We even got to watch the Super Bowl at a fun garden party complete with all the best food, drinks and desserts. The boys really enjoyed the kids and teens club also and it was nice to be able to have them there while we enjoyed the spa and some adult time. We did a whale watching excursion and saw so many whales and then had the unexpected opportunity to witness baby sea turtles making their way to the ocean just a short distance down the beach from the resort. We will definitely be back! After this experiences don’t think any other all inclusive can live up to our experiences at Grand Velas!

  Feb 16, 2025