What We Love
- No reservations are needed at any of the restaurants.
- There’s a full calendar of supervised activities for kids ages 4-12.
- Get a bottle of tequila sent to your room for your birthday!
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is only 30 minutes away from the airport.
- The Mayan ruins are on-site and nearby at Chichen Itza. For history buffs, it's a great dose of antiquity.
Resort Details
- Various Lounges/Bars- Lobby Bar
- Sports Bar - Various Restaurants- International buffet
- Krystal Fusion restaurant
- Japanese restaurant
- Italian restaurant
- Mexican restaurant
- Grill and steakhouse
- 24-hour room service
- Elevators
- Exercise gym
- Golf,Offsite†
- Housekeeping - daily
- Internet services
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- 24-hour room service
- Elevators
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Sauna†
- Spa†
- Tour/sightseeing desk
- Water sports†
- Internet Access
† Fees may apply
- Fitness center on-site
- Hot tubThere is 1 outdoor hot tub.
- Non-Motorized Water Sports- Windsurfing
- Catamarans
- Kayaking
- Snorkeling equipment - PoolThere are 4 swimming pools, one of them with swim-up bar and adjoining Jacuzzi.
- Sauna †
- Spa †
- Steam bath †
- Golf †Golf course located within a mile of the hotel.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Great stay xx
Stayed for 10th anniversary after staying on our honeymoon. Service, cleanliness and food was still excellent as well as poolside entertainment. Few minor problems in our room with jacuzzi, shower etc which were rectified immediately
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Worth it
This Riu Hotel is BEAUTIFUL. The room was very clean and all the staff was amazing from the lobby to the housekeeping staff and everyone else in between. There were plenty things to do, different food options and drinks all the time. Our room had a great ocean view. Even the other guests were friendly. My only con was the bed was a little on the firmer side...for me. Not a deal breaker and I would go there again. I would recommend 10/10!
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fantabulous
very clean, excellent services, perfect restaurants and delicious foods, enjoyable parties recommended to every one who looks for a relaxing and enjoyable trip
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love it
Been there twice back to back years and have nothing bad to say about it.They treated us very good special thanks to Alicia at the buffet she was awesome, at the pool bar all of the guys are the best and the other bars don't fall short either keep up the good work all of you.
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The staff here is the best!
Our third time at this resort. The staff is awesome! Marcelo, Cruz, Alicia, Dino, and Diego are awesome!!
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 MXN (approx $5) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th, 11th or 16th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.Service Charges
Maid: Included in vacation price.
Bellman: Included in vacation price.*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26