Riu Palace Peninsula - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8867 reviews

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  Very nice resort! Amazing beach!

  My wife, Kid and myself stayed here in Jan 2024. This is a big resort with very nice grounds! Riu parties were amazing!!. I loved going to all of them but one. LOL it was to hard on me to make the 4th party! I am to old! LOL. Fly down a facemask to watch the tropical fish swim by! They are by the sandy beach not the rock part and the further you go out the bigger they get! We found that the value of the Riu Palace Peninsula to be fantastic! There is a bus stop right outside of the hotel across the street that allows you access to the rest of Cancun. We visited all the other Riu's in downtown Cancun and went swimming at there beaches and had drinks! This was awesome as we could see all the other hotels. Only problem we had was visiting the Riu Palace Kukulkan, Witch we were told we were not allowed inside and quickly told to move on from the front door. All we wanted to do was grab a drink and use the beach. So maybe I would skip that one. No other issues with this at the other Riu's downtown. So not sure what was up. We were treated VERY good by the resort. We had an issue on check in and the lady at the front desk did not become argumentative and looked for solutions. We found one and everything was fine! Food was good! Smoked salmon for breakfast was a highlight! Steaks, The burgers, hot dogs and fries by the pool were awesome! Bar service was very nice! AC in the front lobby area was amazing! Never thought I was going to say that after all the open air hotels and resorts that we have stayed at in Mexico! All the staff we met went above and beyond and were very professional and treated up with respect. Would I come back here again? You bet! Offered awesome value! This is the second time we stayed at a Riu resort and loved it. Frist one was Riu Jalisco in PV and we had a blast! This year we have booked the Riu santa fe. Keep up the great work Riu!!

  Dec 22, 2024
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  Vacation

  Excellent vacation, staff were very courtesy and helpful, food and drinks was the best I've ever had at any resort or cruise. Rooms designed very well and comfortable. Resort was beautiful, thank you, already booked 2 more Rui trips in 2025, Thanks!

  Dec 21, 2024
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  Wont be back.

  I have been to Mexico many times to provide some perspective. First, the rooms. They were pretty average. The bed was not very comfortable. The toilet wasnt working properly - so had to call for them to fix it. The pillows sucked. Because of the wind our room had a howling noise coming from the balcony door. Had to prop the door open to stop the noise. A/c was as weak. If it was hotter outside we would have sweat it out during the night. Biggest issue we had was that on three occassions our bed sheets had blood on them. It was gross. Why would the cleaner think this was ok to leave those sheets on….no idea. I had to complain so that we could get sheets without blood on it. Really gross. The specialty restaurants were pretty average. The steak in the japanese restaurant was better than the steak in the steakhouse. I had lobster with my steak in the steakhouse. It was like rubber. It tasted old and was tiny. And they didnt think to serve it with butter. I asked for butter and not really sure what i got…but it wasnt butter. Entertainment was pretty blah. Riu parties were kind of fun, but they were meant for a younger crowd. If they could have had a 90s or 80s party it would have been nice. I am 48 years old for reference. The pools were nice. Service there was also very good. Servers were friendly. Overall, for the price we have been to much better resorts with better food, cleaner, and a better overall experience. For those reasons, we wont be back to this resort.

  Dec 21, 2024
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  Riu

  Excellent resort. very clean. Very friendly staff especially bartenders.Very good entertainment and sport programs.

  Dec 20, 2024
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  TOM & VICKI- TORONTO CANADA

  Had another great trip to the Riu Palace Peninsula. Stayed Dec 7-14 2024 and occupied room 1031. Room was beautiful and cozy and Erica did an awesome job keeping the room spotless. We have been to this hotel numerous times over the past 6 years and have always enjoyed our stay. Many thanks to the entire staff and wanted to mention FLOR and EDMUNDO who served us at breakfast every morning and very often at lunch as well. Fantastic and friendly. CRUZ who served us every day on the beach. Never misses an order. GRISEL and her entire staff in Krystal restaurant. I cannot remember everyones name however the entire staff performed above expectations. We went here for dinner several times during our stay. GLENDY & MARGARITA who served us lunch on several occasions. Any to everyone else working at this resort, thanks for making our trip memorable. ALSO- Special mention to the staff who look after the public washroom areas. These are the cleanest public washrooms I have ever encountered at an all inclusive resort and hopefully management will recognize these individuals who work hard at this thankless job. We look forward to seeing everyone next year.

  Dec 20, 2024