What We Love

  • No reservations are needed at any of the restaurants.
  • There’s a full calendar of supervised activities for kids ages 4-12.
  • Get a bottle of tequila sent to your room for your birthday!

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort is only 30 minutes away from the airport.
  • The Mayan ruins are on-site and nearby at Chichen Itza. For history buffs, it's a great dose of antiquity.
At this seaside slice of heaven, you’ll find an off-the-charts beach vacation waiting for you. Riu Palace Peninsula is everything you’ve ever wanted, plus more. The resort is all-inclusive meaning a stress-free getaway: drinks, food and activities are all included in the price of your stay! 

Take a day trip to Isla Mujeres to see the sea turtles or rent a moped or scooter and ride around Cancun. The resort’s rooms offer beautiful views from the balconies or terraces. Celebrating a birthday? A bottle of tequila can be sent to your room! Guests report excellent service that makes them feel like royalty. Don’t forget to head to the spa for the massages, steam baths and saunas or rent jet skis or go scuba diving for an epic adventure. For those who want to get away from the kids, the resort offers adults-only deluxe villas in an adults-only area. Lounge around all you want in peace in quiet. 

The resort also offers the RiuLand program that takes care of the kiddos with entertainment and activities for a family-friendly getaway. No matter if you’re escaping to paradise with the family or your significant other, Riu Palace Peninsula has it all!

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 2011
Floors: 20
Total rooms: 562

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Resort Details

Dining

Indulge your palate with outstanding global cuisine!
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Amenities

The resort offers 24-hour room service, spa / sauna services, an exercise gym and more!
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Activities

Water sports, children's programs and golf courses are just a few of the excellent activities!
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Hotel Advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per person per night occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Service Charges
Maid: Included in vacation price.
Bellman: Included in vacation price.

*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 8816 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Everything was wonderful, but...

    This is a really nice resort. The food was amazing. The pools and beach were beautiful. The rooms were spacious, and the outdoor jacuzzi was amazing. The workers are very nice, and work so hard. The only complaint I have which will probably hold me back from returning is them over booking rooms. The talk at the pool was how people were screwed out of the rooms they paid for with no/little compensation. When we checked in, I was told we booked a garden view villa. I politely pulled up my reservation to confirm I booked a sea view villa. I was told by the desk check in worker "To be honest, we overbooked the sea view villa rooms. I will just push this problem on the next person". I was honestly appalled hearing this. People pay good money and come a long ways to be told they are not getting the rooms they are expecting. We did get the room we booked, but I had to stand firm and not take any other answer. RIU, you can do better.

    Nov 20, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The Best in Class !!

    This was our 2nd visit to this hotel this year. The first one being in April. We absolutely love this place. The staff are so caring. JR & Diego at the front desk, Ben in the buffet restaurant, Maria in the steak restaurant, the lady at the omelette station, sorry forgot her name. All are absolutely amazing people. Friendly & welcoming. Thank you RIU for a great experience! We will be back !

    Nov 20, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Our Stay At Riu Palace Peninsula

    1st time there. Staff was great. Food was ok. Pools were amazing. The beach was beautiful. The activities were fun. The room was pretty.

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great stay, very friendly staff and entertainment

    Mara, David , Alberto, Joshua, Raul in room service and all of the F&B team were Friendly. The room were nice, spacious , clean and had a great view. Nice entertainment the nights we were there.

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent

    I loved it very cool resort chain kukulcan was super nice from the front lobby to the room super clean everything was new and i felt very safe

    Nov 19, 2024