Secrets Maroma Beach Riviera Cancun - All Inclusive

Customer Ratings & Reviews

• 

  Absolute outstanding service

  We went with two other couples for a relaxing week. The service was outstanding along with the food wherever you went. The resort was clean and very well kept. A shout out to our concierge Roger. We had lost a wallet and thought it was gone. He insisted that he help us find it. Sure enough he found it as it was left at the spa. All the credit cards and cash were still left in the wallet. We would definitely return

  Mar 25, 2025
• 

  Great stay with a few issues

  Visited for 10 nights mid March 25. Beautiful hotel and grounds, staff absolutely amazing, food was nearly always fantastic with only two instances where it wasn’t up to scratch. We traveled as a couple who were looking for a really relaxing holiday. The problem with the pool area is that it has a bit of a party atmosphere. That will obviously suit some people but wasn’t what we were looking for. The music played through the speaker system started out low but by midday, it really got loud. To avoid the noise, the only place to sit was opposite the payed for cabanas where there were no speakers. There were also large groups of Americans on company trips who on a few occasions were really obnoxious with little thought for fellow guests. By mid afternoon, they were usually extremely drunk, extremely loud, swearing, smoking in the pool and basically behaving like kids. Although I’ve listed quite a few negatives, this didn’t happen every day and on the whole it was a great holiday. Just be aware that this resort does attract corporate groups that don’t always behave appropriately.

  Mar 24, 2025
• 

  Great once again

  We have just returned from a ten night stay at Secrets Maroma. This was our second vist, the first two yeaqrs ago in June. Once again the staff are the star of the show. We found the the food, especially at breakfast and lunch was great. Lots to choose from. There is a theme everyday for outside dining and the effort that goes into this is amazing. The entertainment staff are so friendly and it looks like they really enjoy what they are doing. The beach is gorgeous and the workers work very hard to clear the seaweed, which there actually wasn't much of at all. The gardens are beautiful and a big shout out to all the gardeners that work in the heat to make our surroundings heavenly. As I have said the staff are really what makes this place. We did see a few friendly faces from our last visit. Rene you are a star. Pool and beach waiter. As is Alberto who kept us topped up with beer and prosecco. Roberto & Freddy in the buffet restaurant. Always a pleasure as is all the buffet staff waiters & chefs. All the preferred Club beach lounge staff were fantastic,as was Mauricio and Miguel pool concierge. Thank you to Elmer & chef Franseco who made me a lovely birthday special evening dinner at the Asian restaurant on our last night. Last but not least the star of the show Miguel, Block 16 concierge. Thank you so much for making my birthday very special and the surprise late check out. So very much appriated. We may return soon hopefully.

  Mar 24, 2025
• 

  Over the top again and again!!

  My husband and I returned again for another year of being pampered by the most wonderful friendly, caring staff. Our housekeepers Juana, morning and I believe Naomi, evening, room 2444, kept us well stocked and kept our room, clean, and especially welcoming at night after coming home to find our bed turned down, robes on the bed, slippers beside the bed, ice bucket filled, piece of chocolate, and one night a long stemmed rose. Those girls are great! Thank you. Pedro took care of us in the ice cream department, with his ice cream truck. That was a new treat for us.😀 Uriele took great care of us every night in the Sugar Reef bar. The music group that played in the Sugar Reef one night was great, hope they are back next time. Music and casino games in the lobby bar were fun. My only complaint. I know that groups and conventions are a great money maker for you but when they start to interfere with the couples who are there for relaxation and romance. Boisterous groups sure can put a damper on that. One evening Mi-TM was there and their ra-ra cheerleading talks and speeches certainly were not conducive to romantic dinner conversation in the steak restaurant. Would be nice if you could change or improve that.

  Mar 23, 2025
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  Unforgettable Beaches, Unbeatable Service, Secrets Maroma Has It All

  We have been wanting to visit Secrets Maroma for a while, and it was absolutely worth the wait! The white sand beach is stunning no seaweed or rocks and the resort’s welcoming vibe and amazing staff made our stay unforgettable. We stayed in the Preferred Club Suites and had Roger as our personal concierge. He was friendly, calming, and made sure everything was perfect. The Preferred Club staff was incredible. They made us feel so special and served up the best drinks. Bernardo surprised us with so many creative, delicious drinks that we loved! Mauricio took great care of us on the beach, and Issac gave an excellent welcome presentation with helpful recommendations. We loved it so much we even upgraded our UVC membership! The resort is spacious, the food is fantastic, and to top it all off, the team made my birthday an unforgettable experience. Our only regret is not staying longer. We’ll definitely be back and highly recommend this resort!

  Mar 23, 2025