Couples Sans Souci - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5293 reviews

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  Very poor

  This hotel should not be classified as a five star,we were very disappointed,the rooms need updating and the cleanliness is not very good,the standard of the food is awful,also we booked a photo shoot and after all the preparation no body turned up at the time we allocated,when we went to ask why nobody turned up we were told that there had been some sort of confusion but no apology what so ever In fact we were made to feel like it was our fault I was very angry at the way we were treated,we feel that people hear are treated differently,we would definitely not come back,it’s very over rated,I don’t normally write reviews but felt I had to this time.

  Apr 10, 2025
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  So lovely

  Lush property - complete with waterfall & mineral spring; great spa options and oh so tasty options. But, the real gem is the staff! From the security to the concierge to the lady that did my eggs just right .. A++

  Apr 09, 2025
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  Zero regrets!

  My husband and I went at the end of March - beginning of April. He had been to Couples Swept Away a long time ago and wanted to try a different location. Initially we were looking at Couples Tower Isle, but settled on Sans Souci as it reviewed a bit better. We were not disappointed! The Couples lounge at the Montego Bay airport was a nice touch, we enjoyed a couple Red Stripes before we were ushered to our shuttle. The shuttle driver, Austin, was energetic, friendly, and gave us information about the places we were passing. We befriended another couple on the drive and pretty well hung out with them all week! We were welcomed at reception with some sparkling wine and then taken to our rooms. Room: We got a deluxe garden suite in D Block, which ended up having a partial view of the ocean. We felt that we were pretty central to everything. The room was beautiful, fully stocked and comfortable. Once we figured out the A/C, we took care of the dampness issue. As a side note, we had called the front desk as our bedding was all very damp when we went to bed, and they sent someone from housekeeping up right away with all new bedding. Ivaney was our super sweet housekeeper for the majority of the trip. She came to introduce herself, greeted us with a smile every day and made sure to say goodbye when we were leaving. Food: We really liked the food at Bella Vista (beach bar) at lunch. The fish tacos and veggie burger were our favourites. Service was a bit slow on our last full day, but really, where are we rushing off to? Our favourite server there was Sanique - she was friendly and funny. The breakfast buffet was great, food was always the right temperature, with the staff constantly checking that the trays were stocked. Carol, the singing chef at the omelette station was an absolute delight, and even got some people singing and dancing along with her. The Gala and Caribbean nights were also fantastic, lots of variety and the entertainment was fun. I especially enjoyed the Caribbean night as I got to sample a lot of foods that I've never had before. The staff setting up and running the lawn dinners deserve huge recognition, that's a ton of work. We didn't really care for the Sunset Beach grill, but that said, we're pescatarian, so there wasn't a ton aside from salads and chickpeas for us to eat. Bars: We spent the majority of our time at the Sunset Beach pool bar. The standout bartenders for us there were Matthew (ask for his mango daiquiri) and Clinton (don't know what the drink he made me was, it was a secret - but it was yellow and delicious). Each bartender has a unique specialty drink that they make, but never tell you what's in it. They're all delicious, so do yourself a favour and ask for "dealer's choice". I get the feeling that they enjoy being creative at the bar. Once we discovered the martini bar, we were there every evening before dinner. They have a huge menu of tasty martinis (and a few off-menu mixes), the location is very pretty and the patrons are very social. Teiwani (sp) was the standout bartender there. We only went to the Balloon Bar once, it was after the jazz show was sadly rained out. They had the piano sing-along, it was a lot of fun and pretty raucous! Even the bartenders got in on the action. For all you "au naturel" people: the Sunset Beach area was, again, where we spent the majority of our time. It was our first time at a place like this, and it was less intimidating than I thought it would be. Everyone there is super chill, friendly and sociable (I honestly saw more socialising here than I did at the other beach and pool). We made friends with a lot of people there and had an amazing time! Shanae (one of the entertainment staff and an all-around amazing human) was there all but one of the days we were there every afternoon leading the activities like bingo, trivia and pool volleyball. She brought the energy wherever she went and really did a great job encouraging people to participate, you just couldn't help yourself! You would catch her all over the resort at all hours of the day, participating in the fashion show, singing at the piano and chatting with the guests at the evening shows. We took the advice we had seen here and other reviews and went to SSB on the first day - we honestly would have kicked ourselves if we had gone later in the week. No one was staring or being creepy, no one was soliciting anything, they were just there to chat, drink and have a good time. There were people of all ages, shapes and sizes. Diving: this is the part of the review where I give the biggest shout outs to staff: Kemoy, Andre, Christopher and Leon. They were all amazing and hardworking! They were friendly, knowledgeable, patient and concerned with safety. They went over procedure and hand signals before every dive, and made sure everyone understood. All of the equipment is well-looked after, and they made sure the BCDs and fins were the correct size before going out. My husband and I haven't been diving since 2018, so we took the refresher course with Kemoy ($75 USD PP), which took place in the main pool. We dove pretty well every day after that. None of the locations were that far from the resort (thankfully, as I tend to get seasick). There was a really cool shipwreck with some open caverns beside it, and other beautiful reef sites they take you to. Kemoy and Andre were the two dive instructors we had (Kemoy most days), Leon and Christopher the boat captains (they would also help you get in and out of the water). Andre very kindly "babysat" me on our first dive, since it had been 7 years since my last one and buoyancy control was an issue, he was very patient and kind. Kemoy and Andre made sure to point out cool creatures that wouldn't be visible to the untrained eye. We had a phenomenal time, and would dive with these guys any day! Overall, we were thrilled with our vacation, and the only really bad part was leaving. We were already planning our return in the middle of our week there. The resort and the grounds are beautiful, the food and drink are delicious, and the staff are exceptional. Until next time, Sans Souci!

  Apr 08, 2025
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  Return to Sans Souci

  This was our second visit to this hotel as we liked the small friendly offering that we had last time. There are only 150 suites at this hotel although it is fairly spread out over the picturesque but hilly grounds. We picked the garden view rooms ( although you could still get a limited view of the sea) in block G as we wanted the exercise to and from the beach and main restaurant to burn off some of the vaste quantity of food we inevitably consumed! As mentioned in all reviews the grounds are fab and well maintained and the rooms have recently been refurbished since our last visit. The beds and pillows are super comfortable and we slept well the whole time. The Aircon is also very cool and quiet All the staff are hard working despite the no tip policy, and once you interact with them tend to warm up towards you. We have been to Jamaica for many years and love the vibe, this is one of the quieter hotels believe it or not, and you can choose which activities to get involved in. The food and drinks are plentiful, we chose to eat in the main restaurant as there was more choice. The only minus point was that there was a boiler failure which resulted in tepid water for 3 days, however we received a credit for this on departure so I have not marked them down as it did not detract from the overall enjoyment of our stay.

  Apr 08, 2025
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  Most enjoyable

  We had a wonderful week long stay at Couples Sans Souci in February. Special memories include two marvelous dinners at Casanova restaurant and a never to be forgotten pool party on the last night of our stay.

  Apr 07, 2025