Couples Sans Souci - All Inclusive

Customer Ratings & Reviews

• 

  Exceptional

  This place is seriously top notch and thoroughly recommend. The grounds are just paradisiacal, almost like a high polished rain forest. We were in G Block and we wouldn’t want to be anywhere else as you are high up with a sweeping view of the bay, a long balcony and right by the elevator taking you down towards the mineral pool. The room itself is newly renovated, excellent air con although it did omit a mouldy smell that was omnipresent, we weren’t in the room much so quickly got over it. Free mini bar, free bottles spirits etc. the room is large, lots of hanging hooks, double wardrobe, double sinks which are a few of the excellent features. Maybe slightly sterile and stark but it was up to modern standards by a large degree. Room service was all included, speedy and high quality….we had so many club sandwiches! Eating breakfast on the balcony was next level with the views. Short walk to reception, the coffee bar and Casanova. Talking of the coffee bar, which seems very much underused, they serve Blue Mountajn coffee and it really is exquisite, iced coffees and frappes in that heat go hand in hand. All restaurants are of a very high quality, we never had a bad meal. We preferred Casanova (the trousers policy is unnecessary) but it’s fine dining and you can order as much as you want. Dining under the stars was unforgettable. Palazzina was also amazing and a great view over the lawn. Breakfast is served there, great servers (ask for a cappuccino or espresso rather than the free pouring plain coffee) the selection can be a bit boring but there’s always something even if you just want a fresh juice made for you. The singing egg lady is iconic with her “welcome to breakfast” no matter how early. Lunch was best at Palazzina, the fajitas and Philly steak sandwiches were sublime. Lunch at the beach restaurant was ok, I was not mad keen in it but being inches away from baby blue and turquoise water was quite something. We loved dinner at Bella Visa, the chef is Indian and his Mekhanis were world class. We like to eat late, so took the 8:30pm slots…..by 9:30pm the staff were kinda looking like it was time for us to go……I get that as they just want to go home so we tried to hurry (but the food and atmosphere was so good it was hard!). Of course, all inclusive drinks and they are all premium brands….try the Bob Marley cocktail!! We loved the beach but shade is at a premium and this must be addressed IMHO. We did get some if you get up early and claim the shady areas. The sea is shallow and the sand super fine, even powder like. Snorkelling is disappointing. Water sports exceptional. The pool area is lovely and lots of activity going on at the bar. Whirlpool is far too hot!!! The mineral pool was divine but no where near enough sun beds!!! The veggie bar was good but some items always out of stock which got annoying. The let was the Jamaican and gala nights. It was impossible to get the same intimate atmosphere going compared to the restaurants, the food was an amazing quality but just got picked at a lot with entertainment not quite my style. I missed dining with my loved ones and was forced in to these events. We tried out the AN side and although it was very lovely and relaxing, it lacked the same high end nature compared to the textile side. Lunch was very underwhelming for example. There’s a lot of Americans grouping together and getting obliterated on booze. I did notice some of the guests bringing in that 80% ovenproof rum in, hiding their empty bottles not very well. That being said, it’s very private (perhaps not on the shoreline) and nice to have a dip in the pool and return back to the textile side for better creature comforts. We did hire a car and saw as much of Jamaica as we could, and would very much recommend! Overall our stay for 10 days were unforgettable, an impressive property and would go back in a heartbeat (even sooner if the airport drive was shorter!)

  Mar 23, 2025
• 

  Romantic, relaxing getaway with tennis!

  There is a lot to stay about this resort, but I'll start with the summary. A romantic, luxurious, picturesque resort, with attentive staff and top notch amenities and daytime activities. You can craft your own vacation, choosing quiet and secluded, or attend the activities and enjoy the party vibes. I don't attend a lot of 5 Star resorts, in fact, this was my first. I attended the resort in August. We were walked to the room, the staff doesn't expect tips. The room was huge! Clean, no issues. Great private balcony view, which is standard for all rooms. I loved sitting on the balcony and looking through the trees. The shower and washroom were so spacious, I felt spoiled staying in the room. They provide umbrellas in the room in case it rains. Towels were always replenished in the room and I think they did turndown service twice on some days! The minibar was stocked every day, 2 red stripe, a couple of fruit juices (which were great) and some water. We ordered rum and gin from the app and we got a full bottle delivered to the room (free). We also got a champagne bottle and card because they knew it was my girlfriend's birthday. The Martini bar is a must try. So many options! Open from 5pm-9pm. Make a point of visiting. There is a mineral grotto where you can just sit and enjoy the cold water. Fish can come in that area. There is also a mineral pool which was my favourite place for the week. I loved that they have this and that I was free to enjoy it 24/7. Pools don't close, so I enjoyed the mineral pool at night, especially with the great view of the ocean. There is a nice Jacuzzi close to the mineral pool as well. Sitting there you could also watch the ocean, beautiful when there were thunderstorms in the distance. The beach was wonderful. I went when the water was so warm it was like bathwater. I loved the beach. They have a private bay which was gorgeous. I found myself swimming with fishes that jumped out of the water. It was awesome. I participated in some trivia by the main pool swim up bar, some rock painting, tie dye, rum tasting, all free and amazing activities. Ashley ran these and she was super. The free room service came in handy on multiple occasions, like when we were too late for breakfast, wanted to sit on the balcony, and when we had to catch our early shuttle home. No complaints at all, it was on time and complete, tasted fantastic. While eating at the restaurants, there was live music, piano players and a violinist. Small touches that went a long way to add to the luxury. One of the restaurants was under construction but the other two were great. We sat by the beach and the water was lapping gently less than a meter away. It was my most memorable dinner ever. I made some requests and the servers were able to accomodate immediately! The resort also had a walking nature tour which was led by Hopeton, who was so awesome! He knew all the trees and plants, and animals and plenty of other details. Both my girlfriend and I will never forget this part of the trip. I recommend it so that you can appreciate the location and the work the staff do to maintain the beautiful resort. This is very important. They have an in-house tennis pro (Zuki) who is next level. Not enough guests were making use of his top class teaching on the resort's 2 courts. It was very hot, but Zuki manages teaching with appropriate breaks and provides water and towels. He is amazing and when I choose to return, he will be the reason. He truly cares. He even maintains the courts every morning, and after every rain. They even bring in outside professionals to help with the tennis program which makes this resort an excellent choice for anyone interested in Tennis. Lastly, the GM of the resort Pierre actually attended the events and took the time to meet with us and treat us like family. You can tell he cares about the place and puts guests first. I may have missed a few details but I think this glowing review does justice to this amazing resort.

  Mar 18, 2025
• 

  Relaxing holiday at a beautiful hotel with friendly staff

  We spent just over a week at Couples Sans Souci, and had an amazing time. The hotel is in beautiful location, set back into the cliff which really makes it feel intimate and special. The main beach is absolutely stunning and there is a variety of things to do across the whole resort but without feeling too big. There is a good range of watersports, activities but also a great main pool, mineral pool (which has a quieter vibe), and beach if you just want to chill. The Gala night was stunning, an incredible effort by the chefs and hospitality staff as well as the Jamaica night. Our room was on the ground floor of block D, a Garden Suite room. It was a really spacious and light room, with a balcony and a very comfortable bed. The ground staff do an incredible job, the whole site looks beautiful thanks to their hard work. So many of the staff were friendly and welcoming. and the food was great, especially in Palazzina, Casanova and on the Gala night. There is a wide range of healthy options and delicious Jamaican food, but the real highlights are the dessert and cake options. There were a few areas for improvement that would help elevate this hotel to meet the price point you pay to stay here: Bella Vista/Beach Bar restaurant - right on the beach which is lovely, but service is very slow and the food in the daytime seemed pretty average compared to the other places. On more than one occasion, the food was served cold and the sides arrived twenty minutes after the mains and drinks didn't arrive. Evening service was quite rushed and not as friendly as Palazzina and Casanova, with main dishes also running out. We stopped eating here and went to Palazzina which doesn't need a reservation and has excellent food. The resort pack on the website (called an app but it is an area of the website where you can find information and make restaurant bookings) which guests are directed to on arrival is out of date e.g. wrong information about restaurants, trips and additional costs. There is also a lack of other information e.g. not clear when activities and events are happening. If the hotel wants guests to use this to reduce enquiries and help guests, it needs to be overhauled and updated as it is not user friendly and not clear what is correct. Guest services - seemed quite disinterested in helping other than directing guests to the webpage which was incorrect or didn't have all the information. Room keys - our keys stopped working three times in ten days for no obvious reason which was frustrating. Parasols on the beach - very few and reserved from early morning (or the night before!), although there were plenty of loungers for everyone it would be good to have more options for shade during the day. Smoking - although permitted in law outside by the pool, there were repeat offenders who made the environment quite unpleasant when chain smoking. The hotel has a smoking area but if this was enforced, it would make it nicer for non smoking guests. Checking out - there was nowhere decent to shower and change if leaving later in the day. The hotel wanted $100 an hour for a late checkout despite the hotel not being full. This was disappointing. There is a shower by the spa but it would really enhance the offering to have better facilities for guests on their last day if their flight is in the evening. There is a preference for repeat guests who have certain perks such as reserving restaurants ahead of arrival. However, we always got a spot at the restaurant of our choice. Overall, our experience this time means we would like to return, hopefully if some of the points mentioned above are addressed it would make a stay even more special.

  Mar 15, 2025
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  Magical holiday in an amazing place

  This has been the most magical holiday we have ever had. The setting is perfect, the room, pools, gardens but mostly the staff are absolutely wonderful. A luxury feel with a warm atmosphere is how I would sum it up with attention to detail second to none. We hope to return and would tell anyone not to hesitate to book a trip to here. Thank-you to everyone at Couples San Souci.

  Mar 15, 2025
• 

  Another great week at Couples

  This was our first time at Sans Souci after going to Tower Isle the last two years. Overall it was a great week. It wasn’t crowded, plenty of places to sit at the beach or pool, never had to wait for food. This isn’t a complaint really but worth sharing for future first timers. We’d booked an ocean view suite but were upgraded to a beachfront room in B building. Sounded great of course and you’re central to everything. However, we’re more early to bed, avoid crowds people. For us the entertainment every night on the lawn got to be annoying. We were woken up at 1230 one night to someone butchering Don’t Stop Believin’ , and the other nights there was loud music until after 10. So if you like staying up later t and participating in the entertainment beachfront is for you. Service was great overall but we did have a couple of issues the first two days. ◦ Room service breakfast no silverware and only one coffee ◦ Dinner at Casanova-we had to ask for water and wine after waiting 15 minutes. When we asked about specials our server said “they’re still figuring it out” then she mixed up our orders We do want to mention some of the staff that provided great service ◦ Cecilia at Pallazzina ◦ Kimarley at beach bar ◦ Latassia-Bella Vista and Palazzina ◦ Shaquille at Casanova The food was excellent all week. No complaints at all. One suggestion though, it would be nice to have small snacks in the mini bar. We’ll be back next year

  Mar 10, 2025