SLS Baha Mar - EP

Customer Ratings & Reviews

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  “A Rosewood Stay is a Happy Vacay”

  My daughter and I recently spent another memorable week at the beautiful Rosewood, Baha Mar. Our only regret. — the vacation was not long enough. This rewarding, relaxing, rejuvenating experience, my fourth stay at the Rosewood and my daughter’s fifth was definitely “over the top!” Upon arrival, the amazing “one and only” Shanecquar, the Front Desk Manager, along with her hard-working staff welcomed us back with smiles and open arms. Shanecquar then graciously escorted us to our home for a week, a gorgeous, spacious contemporary and immaculate suite which included butler service from morning to night. As is always the way, chilled champagne with delicious savory delicacies and freshly baked goods were part of our welcome cheer 🥂. As we unpacked and settled in, I sipped on a glass of champagne while relaxing on the comfy huge terrace,nestled in beautiful landscaping with clear blue skies to mesmerize me. Yes, once again, Shanecquar showed us paradise. The huge state of the art kitchen and bathroom along with the laundry room in our suite all felt like pure luxury. Regarding our butler services, I feel like Shanecquar assigned the cream of the crop to us. Aaron, our first butler was outstanding; however, his tenure was short-lived due to a scheduling change. There was no regret because immediately we were blessed with Zia who never missed an hour or day making us feel like Queens! Zia most definitely has the people skills, demeanor, high energy, and hotel experience to serve all sizes of families, and ages. Her reassuring smile will make any guest feel relaxed, comfortable and stress-free. Kudos to Shanecquar for making all of the above possible. I would be remiss if I did not commend and again thank all the restaurant, pool and beach personnel who accommodated and served us all day, every day. My sincere appreciation to Greg, George, Dominic, Charles, Manny, Tyrec, Destiny, Ashley, Clive, Anton and our shining stars, Scott and McDonald who are exceptional in everything they do. Of course, from evening to night, our eloquent wining and dining always begins in the classy cozy Manor Lounge run by the renowned Fluffy and the best Baha Mar bartenders ever! Just remember all of the above can be yours if you check into the Rosewood, Baha Mar and simply enjoy!

  Mar 16, 2025
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  Terrible

  Absolutely terrible service. Was made to wait 5 hours for my room. But was “conveniently” encouraged to eat and drink while I wait. $75 basic salad and a glass of water later I’m still waiting for my room. This place sucks and I will not be back.

  Mar 11, 2025
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  The place is spectacular, but the staff shines the brightest

  My wife and I we're on our honeymoon and had booked a very very high end local Airbnb. When we arrived at the Airbnb, it was an absolute nightmare. It was dirty, unsanitary, falling apart, completely falsely advertised. We were in the rain, at night, in a country that we've never been to and found ourselves completely homeless. There was some complication in switching our phones over so we didn't even have the ability to call anybody to check for local availability at a hotel. We have been traveling all day, we're tired, dirty, hungry, didn't have any communication, or place to live. We had to leave the Airbnb and decided to go to the closest hotel… We pulled into this gate and the security guard had suggested us going to the Hyatt versus the rosewood. Evidently the rosewood was quite expensive and the high it might be able to serve our needs better however when we got to the Hyatt, it was quite the party town. My wife and I are both sober and a nightclub with drunk folks on our honeymoon was certainly not the vibe we were after. We ended up at the rosewood and when we got there, Way (the concierge) was so incredibly welcoming while we felt completely out of place. It was total shock what was going on with us…Way what is trying to show us how to book a room and although incredibly pricey, we had nowhere else to really go. She was kind, gentle, encouraging, uplifting, reassuring, generous, and while my wife was trying to manage the logistics of everything, I was starting to have a nervous breakdown. Way recognized my need for console and sent this woman named Dianna. She immediately wrapped her arms around me, wiped my tears, sat me down on the couch and ministered to my soul. Not did they provide such incredible service, but they continued to shock and amaze us with their kindness for the next few nights that we stayed there. Dianna walked us around everywhere…provided incredible door to door service to restaurants, brought gifts to this absolutely spectacular room that Way provided. They went above and beyond to make sure we were safe, comfortable, and every need was met. They recognized the severity of this crisis and instantly became woman that I will forever remember as being godsends. No matter how many times we complimented these two women specifically to all their bosses, they are worth their weight in gold and I could never sing their praise enough. Not only were those two women spectacular, but everybody on the staff was friendly, upbeat, energetic, we were pampered, and we wanted for nothing. The linens in the room are absolutely stellar, kitchen, food, pools, landscaping,…just everything was a dream. It was so incredibly clean, quiet, the views were mesmerizing and breathtaking. Although our stay was far too short, we will go back just so we can see the staff again. It brings tears to my eyes even writing this because there will never be enough words to recognize what these two women have done. They have changed our lives forever and what they did for us during such a crisis was nothing short of a miracle.

  Mar 06, 2025
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  Great Stay at Rosewood Bahamas with Incrediblly Gracious Staff

  Exceptional customer service at a beautiful resort Rosewood Nassau Bahamas is beautiful property, totally upscale, well constructed, right on the beach and very well done. It checks all the reviewer boxes on excellent housekeeping, cleanliness, amenities, location, etc. However, the best thing about Rosewood Nassau is the genuine nature of the service staff, without exception. Being a friendly person and interested in hospitality, I talked briefly to perhaps two dozen staffers over my three day stay. To name a few, my check-in was conducted by LaKita Austin, and she saw to my comfortable stay continuously. I had exceptionally thoughtful and warm service from the concierge, Drew Laval, whom I would hire in a heartbeat. On my last day, I had a half day off from my business colleagues to explore the island when I got to know the staff and the locals better. I asked one employee named Silvano, for the best restaurant locally. After his obligatory recommendations the hotel's outlets, he recommended Sapodilla, a local estate managed by the local family's 28-year-old son, Jamie, an impressive young man that i predict will be PM one day. Sapodilla prepared me fresh broiled fish, and fresh vegetables with a delicious hollandaise sauce. They are clearly a boutique restaurant, only about 10 minutes from the hotel, and they provide round-trip transportation to and from Rosewood, piano bar such that I finally felt like I had pierced the institutional veil. This was a hard find because most of the local food is deep-fried, ordinary and unhealthy. Another Guest Services staffer by the pool and on my last day in the lobby was Claudia, a charming and beautiful young Bahamian. Upon my departure she bound it up to me genuinely and warmly to wish me well. How does Rosewood find, train and retain these people? Whatever their recipe, it is commendable. This management team does a great job. Congratulations! Many Thanks, Mark

  Mar 04, 2025
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  Nice place

  We liked the Rosewood Baha Mar. Compared to the general larger Baha Mar resort, the Rosewood was a tranquil, well landscaped corner with plenty of room to spread out and enjoy the beach or the pools. The beach was beautiful, nice soft sand, gentle surf, gorgeous water. Our room was a studio suite, 6th floor east wing, which was lovely, plenty of room to spread out, great shower, added bonus of a full washer/dryer and nice views out to the ocean. We very much enjoyed seeing the parade of cruise ships head out every evening along the horizon. Front desk staff, bar staff at Manor and the Library, cleaning staff and pool staff were uniformly friendly and helpful. Boulud restaurant and Costa were both great, we had one dinner and one breakfast at Boulud, we had three lunches and one dinner at Costa (right off pool, in my opinion vastly superior to Tingum on Beach) and both were excellent restaurants. As for other restaurants on greater property, they were hit or miss. Food and service at Shuang Ba and Marcus Chop House were excellent, really top notch and the outdoor dining at the Chop House was really atmospheric and lovely. Cleo was not good, food was a totally mixed bag though I can recommend the pita like bread (delicious) and mushroom flat bread (crispy and flavorful), check in and service were shambolic and poor. Katsuya was meh, some food was good, some so-so. We are spoiled with excellent sushi at home so most places we rate against our local and Katsuya was nowhere near as good, the design was odd (felt like I was in the middle of a Shisheido makeup counter), our server was very nice and prompt but the check in again was poor and shambolic. Overall we thought we may return probably for a 4 night stay instead of a full week. Nassau is a quick trip from East Coast, the airport was very well organized and quick to transit. We generally prefer low rise beach resorts (think FS Hualalai, Ritz Dorado or Rosewood Mayakoba) to having elevator high rises. We knew that going in and were prepared, the access to towers from pool area was easy, the elevators were super fast, really it was about as seamless a tower experience as you can have, but end of day we came away thinking we still prefer avoiding hotel hallways for our barefoot/bathing suit vacations.

  Feb 12, 2025