What We Love

  • Royal Service - a luxury boutique hotel within the resort that caters to your every whim.
  • Family Concierge - more perks, plus a walkie talkie/cell to call the staff at any moment.
  • Snorkeling on a gorgeous coral reef and ogling at the sea critters.

Things to Know

  • The resort is only 15 minutes from the airport. 
  • Mayan ruins are about an hour away if you're up for some antiquity.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
Asian, authentic Mexican and other cuisines are served at a variety of restaurants and bars.
OnSite Dining
  • Bana Restaurant
    This contemporary Pan-Asian restaurant adds a global element to the Paradisus’ dining experience. Located in a beautiful and soothing Zen terrace it is the ideal location for anyone wanting to be in the center of it all. The Asian fusion menus include both Western and Eastern style sushi being served.

    •Cuisine: Japanese fusion
  • Blue Agave Bar
    Agave is the key to great tequila, trust us. Mezcal, Raicilla, Bacanor are some of liquors derived from agave you can taste before or after a bite in the restaurant. With pride in all Mexican flavors, Blue Agave also offers a full range of national beers and, of course, traditional margaritas!
  • Blue Agave Restaurant
    Tacos and tequila are a match made in Cancun beach heaven. This Paradisus resort favorite offers Mexican staples and a wide assortment of authentic foods, tequilas and beers. Let our friendly staff take you on a tour of the country’s flavors.

    Type of cuisine: Traditional Mexican taqueria and a wide selection of traditional dishes combined with the best mezcales, tequilas and beers.
  • Coco's Beach Club
    Picture yourself on the beach, the soft, white Caribbean sand and warm, turquoise waters, with a cold, refreshing cocktail in your hand. Beach Bar is true to its name and conveniently located on the beach.
  • Enso Restaurant
    • Exclusive The Reserve restaurant
    • Cuisine type: International 
    • Schedule: Breakfast, lunch and dinner 
    • Access: The Reserve guests, families and adults 
    • Dress code: Resort casual 
    • Opens daily
  • Food and Beverages Spots:
    Nespresso Coffee Corner 

    ? Coffee and pastries to enjoy sweet moments Gelato Corner

    ? Artisanal ice-cream Food Truck 

    ? Snacks by the pool 
  • Fuego Restaurant
    Experience the heat at Fuego, where hot Latin inspired flavors are ready to tempt you. Ceviche and the freshest seafood come together in one of our best restaurants. Your tastebuds will need their passport for this culinary voyage.

    Type of cuisine: lunch - Burger Boutique; dinner - “Nikkei Style” Peruvian cuisine


  • Ginger Bar
    A great place to sample delicious cocktails, accompanied by stunning views of the beach and sea. Easy 
    and perfectly situated to let you enjoy Cancun’s beautiful beaches and views.
  • Ginger Lounge
    Guests can enjoy tropical smoothies and trendy cocktails in this eco-chic style bar with natural tones and 
    pastel colors.
  • La Palapa Bar
    Exclusive for The Reserve guests. Adults only.
  • La Palapa Restaurant
    International gourmet cuisine

    This is The Reserve VIP excusive treat where scrumptious la carte entrees and impecable service are on the menu. Overlooking the calming waters of the Caribbean, our expert staff delivers everything from enticing salads to specials made to leave you smiling.

    Access: The Reserve guests only.
  • Malva Food Bazaar
    Open for breakfast, lunch and dinner, Malva Food Bazaar will offer guests a wide range of enhanced dining options, including a bakery with fresh bread baked every day and a specialty smoothie and juice bar. During lunch and dinner, guests will be able to pick from world-cuisine stations including, salads, meat, fish, and plenty of vegetarian and vegan options.
  • Mole Restaurant
    You have never had Mexican food like this. Now you can experience the authentic, rich flavors and various layers of Mexican contemporary cuisine. The food is the star at this restaurant starting with special made-to-order quesadillas.
    Tradition and modernity combine in the decoration. The best table in the house goes to the corner overlooking the Caribbean. This might make for the best Mexican meal of your life.

    •Cuisine: Contemporary Mexican
  • Red Lounge Bar
    Guests sip on tropical cocktails as they sway to music carefully curated by the DJ in this modern, sexy lounge. Close your eyes and you can almost feel the warm waters and hear the voices of guests enjoying this hot spot.

    •Adults only
  • Sal Steak Cave
    A Steak Cave for meat lovers where the best cuts combine with exquisite roasting techniques to produce the most succulent results in an adults-only space with a central open kitchen, dry-aged beef and a wine cellar. SAL is a must-taste restaurant.
    •Cuisine type: À la carte Steak Cave
    •Adults only
    •With additional charge

  • Sunset Grill
    • Excellent option in front of the pool to taste healthy and traditional snacks. 
    • Cuisine type: snacks 
    • Schedule: lunch 
    • Access: Paradisus, The Reserve guests 
    • Opens daily
  • Swim Up Bar
    In this water paradise one doesn’t have to leave the pool to order the next round of drinks. This swim up bar located in the South Pool is a great gathering spot for guests to sip and mingle under the glorious Caribbean sun.
  • Toji Bar
    Chai, Ginger, Cardamom, Tapioca, Green Tea and Lichee are just some of the Asian inspired ingredients that flavor the cocktails in this Cancun paradise. Sake, paper lamps and décor accents come together for a full Asian-inspired experience.
  • Vento Restaurant
    The Mediterranean serves as the inspiration for Vento. The breezy, palm-lined terrace sets the mood for the light, fresh Mediterranean-inspired menu. Diners can enjoy pizza from a wood-fired oven and freshly made pasta.
The resort offers 24-hour room service, a business center, turndown service and more.
On-Site Amenities
  • 24-hour room service†
  • Boutiques/stores†
  • Business center†
  • Children programs
  • Exercise gym†
  • Gift/News stand†
  • Golf†
  • Internet services
  • Pool
  • Restaurant†
  • 24-hour room service†
  • Boutiques/stores†
  • Business center†
  • Children programs
  • Exercise gym†
  • Gift/News stand†
  • Golf†
  • Internet services
  • Pool
  • Restaurant†
  • Room service†
  • Spa†
  • Tennis court†
  • Travel agency†
  • Turndown service

† Fees may apply

Tennis, 4 pools, golf and children's programs are available for guests who like to get active.
On-Site Recreation
  • Children's program
    Baby Club: 1 to 4 years old
    Kids Club from 5 to 10 year old
  • Golf †
    Stepping onto the beach is some people’s idea of the perfect vacation. For others, it is putting the ball in the hole 30 feet away. If you are either of these types of people, then we have you covered. Just steps away from the hotel or beach you can shoot a quick 9 holes on our par 3 course.
  • Gym
    The spacious gym includes a combination of cardio and resistance equipment with treadmills, climbers, exercise bikes, weight training machines and free weights. As part of the holistic approach and methods of Yhi Spa, the Wellnes Center offers Yhi Moves, which includes fitness, personal training and wellness activities with personal trainers that evaluate the individual needs of each guest and develop specially adapted personalized exercise programs.
    Gym is only for adults over 18 years old.
  • Pool
    The resort has 4 spectacular pools.
    1 Adult pool exclusively for The Reserve Guests.
  • Spa †
    The Yhi Spa Wellness Center offers a variety of activities and fitness equipment for all styles and exercise preferences. In the movement studio, the guests can practice yoga quietly or take a lesson of Tai Chi, or put the heart to one hundred with a spinning session.
  • Teen programs †
    Life enriching activities for teenagers from 11 to 17 years old
  • Tennis court †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 20514 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Paradisus Cancun December 2024

    The staff at Paradisus Cancun are incredible! Kind, courteous, accommodating, and just know how to take care of their guests. From our concierge, Pablo, to our pool deck attendants, Irina, Laura, Asuncion, and Cornelio, all treated us with top tier service and kindness. My only complaint was that our room was older and more dated than I expected. The resort is clean and welcoming. Thank you to the staff at Paradisus Cancun!

    Dec 20, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Extremely Disappointing Customer Service – Avoid Booking Directly

    My experience with this hotel has been incredibly frustrating. I booked my vacation package directly through their website and made a simple request to extend my stay by one day and upgrade my room—something I was more than willing to pay for. Despite being assured over the phone that the changes would be processed, it has been five weeks with no resolution. I’ve called and emailed almost daily, only to receive vague promises that my request is "in a queue" or that it’s "not a priority because it’s voluntary." This is unacceptable, especially with my honeymoon just two weeks away. The lack of accountability and poor communication has made what should be an exciting time incredibly stressful. Instead of addressing the issue, their responses have been dismissive and unhelpful. Even after posting my initial review, there has been no meaningful progress. I am begging for this to be corrected so that we can move forward and enjoy our trip. UPDATE: Ten days after my first review, and still no resolution. I’ve continued to call and email with no success. This hotel’s customer service is truly one of the worst I’ve experienced.

    Dec 20, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Minibar service paradises

    Minibar service department in room is exceptional. Great variety, service is always on top of it and keeps the minibar fully stocked at all times. Dagoberto Sanchez & Angel Carrillo were wonderful with such great attitudes. Accommodating all of our needs.

    Dec 20, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great

    Gerardo at the buffet is awesome. Great service, super friendly and a pleasure to speak with. I would definitely come back just to see him again. Thanks for a great trip and see you soon. The resort in general is amazing and super clean. The beach is very clean and pleasing.

    Dec 20, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    HORRIBLE!!!!!!

    BEWARE! I have been to Mexico many times and visited many all inclusive resorts. I’m currently on my vacation and am writing this review on my second day here. the check in process doesn’t make sense. There’s one person checking everyone in and took about an hour. Let’s start with the pool/beach area. Youre lucky if you’re able to find a spot. We had to hunt down a staff member just to order food by the pool. The food is okay but here’s what I’ve been dealing with for the past two days. I’m currently writing this at 1am in hotel room. NOISE COMPLAINT. I was woken up at 3 in the morning last night and now at 12 to literal banging. We asked if we could change rooms and the staff did NOT care. DO NOT COME HERE IF YOU WANT TO RELAX. This is the worst resort in Cancun. We were thinking we were staying at a luxe property but this is far from it.

    Dec 19, 2024
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 75.99 Mexico Pesos (approx. $5.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fee are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

    ***Important information for our guests***
    Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

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