What We Love
- Royal Service - a luxury boutique hotel within the resort that caters to your every whim.
- Family Concierge - more perks, plus a walkie talkie/cell to call the staff at any moment.
- Snorkeling on a gorgeous coral reef and ogling at the sea critters.
Things to Know
- The resort is only 15 minutes from the airport.
- Mayan ruins are about an hour away if you're up for some antiquity.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Bana RestaurantThis contemporary Pan-Asian restaurant adds a global element to the Paradisus’ dining experience. Located in a beautiful and soothing Zen terrace it is the ideal location for anyone wanting to be in the center of it all. The Asian fusion menus include both Western and Eastern style sushi being served.
•Cuisine: Japanese fusion - Blue Agave BarAgave is the key to great tequila, trust us. Mezcal, Raicilla, Bacanor are some of liquors derived from agave you can taste before or after a bite in the restaurant. With pride in all Mexican flavors, Blue Agave also offers a full range of national beers and, of course, traditional margaritas!
- Blue Agave RestaurantTacos and tequila are a match made in Cancun beach heaven. This Paradisus resort favorite offers Mexican staples and a wide assortment of authentic foods, tequilas and beers. Let our friendly staff take you on a tour of the country’s flavors.
Type of cuisine: Traditional Mexican taqueria and a wide selection of traditional dishes combined with the best mezcales, tequilas and beers.
- Coco's Beach ClubPicture yourself on the beach, the soft, white Caribbean sand and warm, turquoise waters, with a cold, refreshing cocktail in your hand. Beach Bar is true to its name and conveniently located on the beach.
- Enso Restaurant• Exclusive The Reserve restaurant• Cuisine type: International• Schedule: Breakfast, lunch and dinner• Access: The Reserve guests, families and adults• Dress code: Resort casual• Opens daily
- Food and Beverages Spots:Nespresso Coffee Corner
? Coffee and pastries to enjoy sweet moments Gelato Corner
? Artisanal ice-cream Food Truck
? Snacks by the pool - Fuego RestaurantExperience the heat at Fuego, where hot Latin inspired flavors are ready to tempt you. Ceviche and the freshest seafood come together in one of our best restaurants. Your tastebuds will need their passport for this culinary voyage.
Type of cuisine: lunch - Burger Boutique; dinner - “Nikkei Style” Peruvian cuisine
- Ginger BarA great place to sample delicious cocktails, accompanied by stunning views of the beach and sea. Easyand perfectly situated to let you enjoy Cancun’s beautiful beaches and views.
- Ginger LoungeGuests can enjoy tropical smoothies and trendy cocktails in this eco-chic style bar with natural tones andpastel colors.
- La Palapa BarExclusive for The Reserve guests. Adults only.
- La Palapa RestaurantInternational gourmet cuisine
This is The Reserve VIP excusive treat where scrumptious la carte entrees and impecable service are on the menu. Overlooking the calming waters of the Caribbean, our expert staff delivers everything from enticing salads to specials made to leave you smiling.
Access: The Reserve guests only.
- Malva Food BazaarOpen for breakfast, lunch and dinner, Malva Food Bazaar will offer guests a wide range of enhanced dining options, including a bakery with fresh bread baked every day and a specialty smoothie and juice bar. During lunch and dinner, guests will be able to pick from world-cuisine stations including, salads, meat, fish, and plenty of vegetarian and vegan options.
- Mole RestaurantYou have never had Mexican food like this. Now you can experience the authentic, rich flavors and various layers of Mexican contemporary cuisine. The food is the star at this restaurant starting with special made-to-order quesadillas.
Tradition and modernity combine in the decoration. The best table in the house goes to the corner overlooking the Caribbean. This might make for the best Mexican meal of your life.
•Cuisine: Contemporary Mexican - Red Lounge BarGuests sip on tropical cocktails as they sway to music carefully curated by the DJ in this modern, sexy lounge. Close your eyes and you can almost feel the warm waters and hear the voices of guests enjoying this hot spot.
•Adults only - Sal Steak CaveA Steak Cave for meat lovers where the best cuts combine with exquisite roasting techniques to produce the most succulent results in an adults-only space with a central open kitchen, dry-aged beef and a wine cellar. SAL is a must-taste restaurant.•Cuisine type: À la carte Steak Cave•Adults only•With additional charge
- Sunset Grill• Excellent option in front of the pool to taste healthy and traditional snacks.• Cuisine type: snacks• Schedule: lunch• Access: Paradisus, The Reserve guests• Opens daily
- Swim Up BarIn this water paradise one doesn’t have to leave the pool to order the next round of drinks. This swim up bar located in the South Pool is a great gathering spot for guests to sip and mingle under the glorious Caribbean sun.
- Toji BarChai, Ginger, Cardamom, Tapioca, Green Tea and Lichee are just some of the Asian inspired ingredients that flavor the cocktails in this Cancun paradise. Sake, paper lamps and décor accents come together for a full Asian-inspired experience.
- Vento RestaurantThe Mediterranean serves as the inspiration for Vento. The breezy, palm-lined terrace sets the mood for the light, fresh Mediterranean-inspired menu. Diners can enjoy pizza from a wood-fired oven and freshly made pasta.
- 24-hour room service†
- Boutiques/stores†
- Business center†
- Children programs
- Exercise gym†
- Gift/News stand†
- Golf†
- Internet services
- Pool
- Restaurant†
- 24-hour room service†
- Boutiques/stores†
- Business center†
- Children programs
- Exercise gym†
- Gift/News stand†
- Golf†
- Internet services
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Travel agency†
- Turndown service
† Fees may apply
- Children's programBaby Club: 1 to 4 years oldKids Club from 5 to 10 year old
- Golf †Stepping onto the beach is some people’s idea of the perfect vacation. For others, it is putting the ball in the hole 30 feet away. If you are either of these types of people, then we have you covered. Just steps away from the hotel or beach you can shoot a quick 9 holes on our par 3 course.
- GymThe spacious gym includes a combination of cardio and resistance equipment with treadmills, climbers, exercise bikes, weight training machines and free weights. As part of the holistic approach and methods of Yhi Spa, the Wellnes Center offers Yhi Moves, which includes fitness, personal training and wellness activities with personal trainers that evaluate the individual needs of each guest and develop specially adapted personalized exercise programs.
Gym is only for adults over 18 years old.
- PoolThe resort has 4 spectacular pools.1 Adult pool exclusively for The Reserve Guests.
- Spa †The Yhi Spa Wellness Center offers a variety of activities and fitness equipment for all styles and exercise preferences. In the movement studio, the guests can practice yoga quietly or take a lesson of Tai Chi, or put the heart to one hundred with a spinning session.
- Teen programs †Life enriching activities for teenagers from 11 to 17 years old
- Tennis court †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
21109 reviews
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Apr 13, 2025Love Paradisus, Aqua Marina and Gingle Bar.
Me and my girlfriend had a trip recently and the experience was exceptional. We were most impressed with the service, staff that were always supportive and friendly, enhanced our experience to the next level. There were 9 restaurants for you to choose and about 5 bars, all of them were amazing, but I'm impressed the most with Aqua Marina, we came for 3 times and the service were always top-notch with all the careness and advice from Martin, the manager. For bar, we were in love with the Gingle bar, with Salvador, Jorge and Glady, all funny and ensure I'm taken care of.
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Apr 13, 2025
Took us 10 years to get here but now we are home
Have been visiting Cancun for 10 years and this was our first visit to Paradisus. We will be going back even if it is a little out of our budget. We stayed in the Reserve which is adults only and suggest this for those of you that have no children. Check in was a breeze you pay an $18 sanitation fee but they all charge that now. At the Reserve you have your own butler/concierge that will contact you through the What’s App and they will make your reservations at the restaurants and get you set up on whatever you are searching for. Jose was ours and he was on it, contacted us everyday throughout our stay even on his day off to make sure we taken care of. We had an Ocean side view room which was heavenly waking up to in the morning. Wife and I played golf at their little 9 hole course on the resort. It’s a little rough so don’t expect perfection. For $37 (cash only) they give you rental clubs, tees and balls. Theirs pools (3 of them) are huge. At the reserve pool we met David and Victor and they took care of us. You are entitled to 2 beds poolside during your stay but your concierge needs to get you signed up. Now everyday that you don’t have a bed, but would like one (highly suggest), you need to get your name on the waiting list between 8:30 and 9am and be there at around 11 and they will call out names for the beds that are available for those that had reserved one but didn’t show up to claim them. The poolside beds are nice and well taken care of with outlets for charging your electronics. We ate at Sal steak house, Flora, Blue Agave, Ciello and Cappella. All were good but the Steak house was the Best. The buffet was the Best that we had ever experienced while staying in Cancun. A huge variety and the food was fresh and hot. The staff at the resort from top to bottom was gracious and they all always greeted you with an Hola and a smile and I mean everyone all the time. Valeria was our server most of the time at Santa (reserve restaurant) and she was fabulous. Popsicles in the lobby, an hour of free Hydrotherapy, coffee bars/dessert and fruit bars…this place lacked of nothing. The interior of this resort is tropical with vines hanging down from the very top in each area. The scents are plentiful and different throughout the inside of the resort and the sounds of the water features are very tranquil. The paradisus is 30 years old but is well taken care of and unfortunately the Reserve will be closed for renovations for up to a year starting in a month or two. The last thing I will say is that I have never had a better experience at a resort Cancun. The Staff all looked like they really enjoyed being there and taking care of the guests. That says a lot for the Managerial staff at Paradisus.
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Apr 12, 2025
Amazing experience 25th Anniversary trip to remember!
This is probably the most beautiful resort in my opinion on the hotel strip, the beach is beautiful and the grounds and buildings are exceptional, absolutely stunning interiors very clean and well staffed. I recommend the adults only section if you can, the Bali beds at the pool are amazing with food and drink service honestly I can’t say enough just exceeded expectations and we travel a couple of times a year. I have to give a special mention to our concierge Manuel who went above and beyond to make our experience wonderful! One note that isn’t a big deal but several guests said the same, restaurant reservations and shows are late and you can’t get any drinks after 11 PM so I would have liked a late night adults only bar or disco, after dinner and a nap it’s nice to have the option, that would be my only recommendation! But definitely recommend this resort
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Apr 12, 2025
INCREDIBLE! Better than imagined!
Incredible experience, wouldn't have changed a thing! Our family of 12 went together and Paradisus truly offered an experience better than we could have imagined! Farideh (our concierge) was so thoughtful, attentive and went out of her way to make our experience exceptional. Danny Flow...where do we begin! His energy was contagious and he had our whole group feeling like family of Paradisus. He elevated our experience and made everyday so much fun! Finally, Siro (Photographer) captured pur memories SO beautifully. He was such a great sport with the big family and made us cry with the most beautiful photos to capture all the love and laughter of the family on vacation. Make sure you book a photoshoot at the resort, you won't regret it! All in all, in unparalleled experience and we can't wait to come back!
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Apr 08, 2025
Paradises Cancun
Jose Garcia at Capella restaurant assisted us with amazing dinner choices. The food was excellent and his Fun personality added to the experience. Abraham at the Ginger bar is always excellent. His mixology expertise has us trying new and wonderful drinks every time we visit.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 75.99 Mexico Pesos (approx. $5.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 34 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryThe Hotel will temporarily close on June 1, 2025, for renovation, reopening April 1, 2026. The iconic resort will modernize its pyramids while preserving their architecture and lush surroundings. Upgrades include new dining concepts, a Family Concierge lounge, children’s entertainment areas, a water park, and revamped event spaces. Aiming to solidify its status as Cancún’s premier resort, the transformation emphasizes innovation, sustainability, and enchantment.
- AdvisoryBecause of renovation from June 1, 2025, to April 1, 2026, the guests with existing reservations can relocate to other Meliá Hotels, such as Meliá Casa Maya, Paradisus La Perla, or Paradisus Playa del Carmen, ensuring seamless quality and service.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.