Majestic Elegance Costa Mujeres - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6463 reviews

• 

  Outstanding hospitality

  Would stay at Majestic again! The customer service/hospitality and food were off the charts. Andres Terrones was our butler and he was outstanding. Not only is he a great person, but he demonstrated excellent service. Andres put together birthday balloons for one of the friends on our trip in her room and he was there when we needed something in our room fixed and he did it QUICKY! The bartenders at the pool and beach bars, Cauich, Angel, and Manuel, were awesome and really brought the fun with my friends and I. Jamie Hernandez, Amanda, and Carla were the best entertainment crew and also brought the fun to our trip. Highly recommend!

  Mar 13, 2025
• 

  Girls trip of a lifetime

  From the comfortable beds to the beautiful resort and everything in between, Majestic Elegance was amazing. Honestly, my favorite part of our girls trip was the staff! Andres, Manuel, Angel and Cauich were so friendly, hard working and personable. Jamie, Amanda and Carla were always so full of energy and fun to play games with!! Our butler Andres, as mentioned above, was the sweetest human to be paired with us 6 crazy girls. We are a handful sometimes and he made sure every need was met and went above and beyond to make us feel special. This trip was one for the books and we hope to be back soon!

  Mar 13, 2025
• 

  Wonderful experience for the whole family

  Wonderful time with Alondra, Estreya and Diana at the kids club during the week here! The food, the room and the overall experience was magical and so relaxing. The team is so engaging with activities for kids and everyone else as well! Thank you for making our daughter so happy during our stay here.

  Mar 13, 2025
• 

  Second Trip to Majestic Elegance!

  First stayed back in 2021 with some friends. Had no complaints way back when so when another deal popped up it was an easy decision to return. We've only stayed on the adults side. The hotel is well maintained on a great stretch of beach. Restaurants were a little hit or miss. The Mexican restaurant had the best mashed potatoes one day as part of the plating so then I ordered them as a side at other restaurants and they were fine, but definitely not the same. The pastor tacos at the Mexican restaurant were also just plain pork with some pineapple lol. To add to my confusion at the steakhouse the empanadas were seasoned and amazing. Dining management just needs to make it make a little more sense or consistent? Hibachi and sushi were solid. All that to say we did not go hungry just confused sometimes. Staff was a real diffienteator this time around everyone was super helpful and professional. Butler - Leonardo was on it from the get go. Got our dinner reservations and extra blankets super fast. Ran into him a few times out and about and he always checked in. Bartender/Pool service - Misael was super consistent on drinks at the pool bar all week. When you have a bartender who makes every drink different for a week you'll come to appreciate his effort. Martin filled in one day and was also top notch. When we weren't in the pool Isai was always running around checking on everyone. Entertainment group - Karla, Oliver, & Diana were always popping up for fun activities and got everyone involved. They also stuck to the schedule which is another minor complaint we've had at other resorts.

  Mar 12, 2025
• 

  I have to go home?

  I visited Majestic Elegance recently for a friend's wedding. This was my first all-inclusive experience and it was wonderful! Thank you to our butler Rubi for being attentive and available; we didn't use her service much past the initial tour and complimentary liquor bottle but appreciated the daily updates on events. The resort is beautiful and clean. Every member of staff I passed by was friendly and greeted with at the very least a "¡hola!" The restaurants provided incredible service as well. The food was fresh and delicious (the Mar House in particular had amazing seafood). The breakfast and lunch buffets were massive and had an incredible range of foods and drinks (get the fresh juices!). The tequileria was great for drinks. I put down a few Oaxacas; they were delicious and now I need to find sal de gusano for my drinks! Our room was clean and housekeeping did a great job every day. The beach was beautiful; the staff of course checked in every once in a while to get us drinks as well. All in all a much needed vacation and I would love to return in the future! Nitpicks that don't affect my review: -The bed was sometimes uncomfortably damp from humidity. I don't think much can be done about this. It's on the beach in Mexico. -The smoke alarm was in an alcove above the bed and had a very bright flashing green light that would light up a good portion of the room when the blinds were closed. I figured out a solution to cover just the LED light and I get why it's there but could have been placed better. -I asked for a mai tai at a couple of the bars but not sure what I got. Seemed like some kind of premade syrup? It certainly wasn't a mai tai. I also asked for a daiquiri (which should just be rum, simple syrup, and lime juice) but got a frozen strawberry daiquiri instead. It was still tasty, however. I stuck with tequila, mojitos, and pina coladas for the rest of the stay which were perfect. Again, all of the above is just nitpicking and I had a wonderful time.

  Mar 12, 2025