General/Cancellation Terms & Conditions

By booking with CheapCaribbean.com, a brand of ALG Vacations Corp., you agree to the general/cancellation terms and conditions contained herein. Any payment constitutes acceptance of the terms herein. All policies, procedures and terms contained herein are subject to change at any time without notice at CheapCaribbean.com’s sole discretion. Contracted group vacations have special terms and conditions—please refer to your group contract. In the event your hotel is supplied by Travelscape LLC, the terms and conditions at developer.ean.com/terms/en/ apply. Standard policies, payments and penalties outlined below may be more restrictive during holidays and special events. No refunds will be made for special events, shows, or attraction passes.

Transportation Security Administration (TSA) regulations require you to provide your full name as it appears on your travel documents, date of birth, and gender at the time of booking for the purpose of watch-list screening. Failure to provide this information will result in you not being allowed to travel. For details, visit tsa.gov.

All prices and fees stated herein as well as on our website and in our promotional materials are in U.S. dollars unless otherwise stated. CheapCaribbean.com accepts payment by a variety of credit and debit cards, as well as the Flex Pay monthly payment plan. A $40 processing fee will be assessed to refund a previously applied credit card payment and recharge the payment to a different credit card. When booking with an airline-sponsored credit card, benefits such as free baggage fees which may apply when booking with the airline directly WILL NOT apply to your CheapCaribbean.com vacation.

All deposit bookings include a nonrefundable $49 fee. If purchasing Travel Protection Plus, the total price of Travel Protection Plus will be added to the initial deposit amount and must be purchased within 7 days of initial booking.

All deposits and fees are non-refundable 24 hours after the time of purchase. The balance due is required at least twenty-one (21) days prior to trip departure. Future payments will be automatically charged to the initial credit card used for the deposit payment on the dates noted on your deposit invoice. It is the responsibility of the client to verify that the credit card being used for final payment will be valid on the scheduled due date. If payment cannot be applied when due, a $25 fee per reservation will be assessed, and we reserve the right to cancel the reservation at any time. The billing contact specified on the Payment Page will be the primary person contacted for any payment issues. In the event of a cancellation 24 hours after purchase or nonpayment, the deposit fee will not be refunded or credited. CheapCaribbean.com reserves the right to cancel the booking in the event of non-payment or payment dispute and withhold any portion of the deposit. No deposit bookings will be accepted if the departure/check-in date is twenty-one (21) days or less from the booking date. All standard change, revision, and cancellation policies apply after payment is received.

For land and air package reservations: A deposit of the total price of airfare, plus package tax, will be required at the time of booking. For Land only reservations: A deposit of thirty percent (30%) of the total reservation price will be required at the time of booking. CheapCaribbean.com reserves the right, in its sole discretion, to modify or discontinue the deposit program or to restrict its availability to any person, at any time, for any reason, and without prior notice or liability to you. CheapCaribbean.com's failure to enforce any provision of these terms and conditions shall not constitute a waiver of that provision.

CheapCaribbean.com reserves the right to require an Authorization Form for reservations made using a credit card in which none of the passengers traveling on the itinerary are the Primary Card Holder. CheapCaribbean.com may reserve the right to cancel the reservation if the Authorization Form is not completed.

We strongly recommend that you purchase Travel Protection Plus to cover your cancellation and change fees. Two plan types are available: 1) Standard Travel Protection Plus Plan – receive 100% reimbursement in the form of a Future Travel Credit, minus the cost of the Standard Travel Protection Plus premium; and 2) Enhanced Travel Protection Plus Plan – at the time of cancellation, you will receive a 100% cash refund of your total trip cost, minus the cost of the Enhanced Travel Protection Plus premium.

Travel Protection Plus includes a Pre-Departure Penalty Waiver (Part A), and Post-Departure Travel Protection (Part B). Travel Protection Plus is not offered on air-only vacations utilizing scheduled air. Travel Protection Plus may only be added within 7 days of your initial deposit, provided you have not yet made your final payment (except for group passengers who are subject to the terms under their group contract). Nonrefundable hotels are not covered by the Pre-Departure Penalty Waiver. Travel Protection Plus payments are nonrefundable and nontransferable. Visit https://www.cheapcaribbean.com/travel-protection-plus for more information. For last minute cancels, call 1-800-915-2322 no later than one hour prior to your scheduled departure.

You must immediately notify CheapCaribbean.com to cancel or make changes to your vacation package. If you booked on the CheapCaribbean.com website or through the CheapCaribbean.com reservations call center, contact CheapCaribbean.com directly. You may cancel your reservation online by retrieving your reservation here or by calling us at 1-800-915-2322. We are not responsible for any changes or modifications that are made to the reservation without our assistance. If your plans change, your right to a refund is limited and subject to penalties and fees as noted herein.

If cancellation of certain reservations is requested less than 24 hours from the time of purchase and meets all the requirements below, CheapCaribbean.com will offer you a refund to the original form of payment or retain a credit to be used towards a future purchase in the form of a future travel credit. To secure a refund to the original form of payment, please contact us directly at 1-800-915-2322. 'Nonrefundable' and 'Deal of the Day' rooms do not qualify. Reservations scheduled to travel over US or destination holidays will not qualify. Reservations made within cut-off or resorts with strict cancellation policies are not eligible. After 24 hours, all vacations are nonrefundable and nontransferable and the following fees will be assessed: If canceling more than 24 hours after purchase, after fees are applied, a Future Travel Credit will be issued for the balance remaining. If making a change, you will be responsible for the above fees, plus any increase in cost resulting from the change.

If you did NOT purchase Travel Protection Plus, any amount due (after applicable penalties) will be in the form of a future travel credit. If you purchased Travel Protection Plus and are eligible for a partial or full refund in original form of payment, the full refund due will automatically be reimbursed. Travel credits are valid 395 days from the original departure date. All future travel credits are nontransferable and nonrefundable, have no cash value, and are issued in the name of the adult passengers on the original reservation.  Any childrens' credit  will be divided equally among the adult passengers on that reservation. Standard change and cancellation policies apply to bookings made with future travel credits. Future travel credits will be held on the original booking. Future Credit must be used for vacation package or land only reservations on CheapCaribbean.com-owned and operated websites with CheapCaribbean.com showing in the URL window. Future credits are not allowed on third-party websites, including but not limited to cruises, WWTE, and auction websites. Airline-specific travel credits issued for public flights must be booked with the original carrier, cannot be applied to charter flights, and are subject to the carrier's terms and expiration periods. Any increase in price for the land or airfare for changes, cancellations, or new travel will be the responsibility of the customer. All reservations are subject to availability and no refund or credit will be offered for reservations that result in a decrease in price.

All changes and cancellations are subject to availability, limitations, restrictions and fees imposed by CheapCaribbean.com and its airline, hotel and feature/excursion suppliers. Certain excursion operators only allow a refund if canceled upon notice to them. Contact the excursion company for the applicable notice provision and to arrange a refund. Many airfares and hotel reservations are nonrefundable and nontransferable, and you may be charged 100% cancellation/change penalties. Changes to, or cancellation of, a Basic Economy flight will result in forfeiture of tickets. Passengers who do not travel are subject to 100% cancellation penalties.

If you cancel your vacation or change your travel date, flight, duration, class of service, name, departure city, or destination, the charges shown below become payable by you. Significant additional penalties (i.e. nonrefundable airline tickets and fees, nonrefundable or nontransferable hotel promotions) may apply. If the number of individuals occupying a room changes due to a cancellation or booking change, the remaining traveler(s) will be responsible for any additional costs incurred as a result of a change in the per person occupancy rate. If all travelers change, it is considered a new booking and cancellation fees will apply. Nonrefundable hotels incur penalties upon deposit. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. Standard change and cancellation policies apply to bookings made with future travel credits.

Exclusive Nonstop Vacation Flights

Cancellation Fees:

45+ days from departure: $50 per person + applicable hotel/feature penalties
31-44 days from departure: $125 per person + applicable hotel/feature penalties
30-0 days from departure: 100% non-refundable on air, + hotel penalties, remainder is credit

Change Fees (new travel date or destination):

45+ days from departure: Applicable hotel/feature penalties
31-44 days from departure: $125 per person + applicable hotel/feature penalties
30-0 days from departure: 100% non-refundable* on air, + hotel penalties, remainder is credit
Complete name change**: $25 per person + applicable hotel/feature penalties
Other changes: $50 per booking + applicable air/hotel penalties
Other changes apply to change in airfare type/flights times, duration, class of service, departure city, or change to lower-priced hotel.
*Nonrefundable- Funds cannot be used toward a new reservation if changing dates or destination.
**Spirit Airlines does not allow complete name changes 7 days or less from departure.

Scheduled Air Packages

Cancellation/Change Fees:

$100 per person + applicable air/hotel/add-on penalties; remainder is credit.

Land-Only Bookings

Cancellation/Change Fees:

$50 per person + applicable hotel/add-on penalties; remainder is credit.

If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against CheapCaribbean.com. In the event that payment has been made to CheapCaribbean.com by credit card, you agree that you will not seek to charge back your payment to CheapCaribbean.com. If CheapCaribbean.com incurs any costs, including but not limited to attorneys’ fees, to recover any payments charged back by your credit card company, you agree that you will be liable for these costs. If the credit card is declined, you guarantee that you will settle any amounts owed to CheapCaribbean.com via money order or cash immediately.

Your travel documents will be emailed to you once full payment is received. Please check them carefully to ensure that all the information is correct and passenger names exactly match your Proof of Citizenship. If you discover an error, please contact us immediately at CheapCaribbean.com or 1-800-915-2322.

Proper documentation is YOUR responsibility. The following information is based on current requirements for U.S. citizens at time of publication. This information may change- contact your destination consulate for the most current requirements on your travel date.

Passengers returning to the U.S. by air from any international destination must have a valid passport and may be denied boarding by the airline if the passport is damaged, mutilated, or has excessive wear. A “Passport Card” is not acceptable. If your name on your passport (or for non-U.S. citizens, “valid travel documents”) does not match your name on your travel documentation, you will not be allowed to travel. A passport valid for up to 6 months past the date of completed travel is required when traveling internationally. Married or divorced women traveling under names other than what is printed on their travel documents must supply a marriage license and/or divorce decree. If you are not a U.S. citizen, contact your destination’s consulate or embassy to determine required entry documents.

Passports are NOT required for travel within the continental U.S., Hawaii, Puerto Rico, and the U.S. Virgin Islands. However, travel to these U.S. destinations/ U.S. territories requires a valid state/government-issued picture I.D. or valid state-issued driver’s license. Beginning May 7, 2025, your valid state/government-issued picture I.D. or valid state-issued driver’s license must be compliant with the Real ID ACT in order to board domestic flights and access certain federal facilities. Visit dhs.gov/real-id for more information. If it is not compliant, visit tsa.gov/travel/security-screening/identification for alternate forms of acceptable ID. 

Any passenger who is denied boarding due to lack of proper documentation will have their vacation cancelled. Failure to comply with the above requirements will result in you not being allowed to travel and no refund will be given.

We cannot accept unaccompanied minors under 18 for any travel. For certain countries, a notarized consent from both parents or legal guardian(s) is required for children younger than 18 years old traveling with one parent, or in someone else's custody; or a notarized birth certificate showing only one parent, a parent's death certificate, or a court order of child custody MAY also be permissible. Be sure to check with your travel agent, inquire with your destination‘s consulate, or visit websites such as travel.state.gov, dhs.gov or iatatravelcentre.com. Mexican-born minors under 18 years of age traveling alone or with someone other than a parent or legal guardian, require special documentation to depart Mexico, even if the Minor is a Dual Mexican Citizen. For details, contact the Mexican embassy or click here. Some airlines may require documentation for children traveling without their legal guardian beyond what is mandated by the destination country- contact your airline directly for details.

Certain countries may deny entry to travelers with even a minor criminal record, and if not a U.S. citizen, entry back into the U.S. Check with the U.S. Embassy and the embassy or consulate of the country being visited to ensure you can travel as planned. CheapCaribbean.com does not accept responsibility if you are denied entry and cancellation penalties apply.

Your flight information will appear on the booking confirmation issued when you make your deposit, and on your electronic travel documents issued upon full payment. All flight times are subject to change without notice. We strongly suggest that you reconfirm exact flight times with the carrier 24 hours prior to departure and again before departing for the airport. Please be advised that we may provide your name, phone number and/or email address to third-party suppliers such as air carriers to be used to advise passengers of irregular flight operations and disruptions.

For international flights, we recommend arriving at the airport at least three hours prior to your scheduled departure time to allow time to check in and get through Security. For domestic flights, we recommend that you arrive two hours prior to travel but absolutely no later than one hour prior to travel. If you do not have pre-assigned seats and have seat preferences, we recommend that you arrive early as seats will be assigned upon check in based on availability. Pre-assigned seat selection is at the discretion of the air carrier and may require payment of an additional fee.

If you do not check in at the airport or gate at the required time, or do not possess proper documentation, you will be denied boarding and will not be eligible for a refund. Additionally, if you fail to check in for your flight without prior cancellation, you are considered a no-show and will not be eligible for a refund. Travel Protection Plus does not cover the instances noted above. CheapCaribbean.com assumes no responsibility for any passengers making independent connections to flights booked through CheapCaribbean.com. Some airlines do not charge for infants under two years of age, but the infant must sit on an adult’s lap. Other airlines do charge for infants or infant air-related taxes. Please check with your air carrier. If an infant reaches the age of two at any time during the vacation, federal law requires the purchase of a separate seat for any remaining portions of the flight. Some countries charge infant departure taxes.

If you have not paid for your vacation in full, you will be responsible for any increases in the price of any and all components of the vacation package. CheapCaribbean.com reserves the right to re-invoice your reservation should an error be made in computing your vacation price. Mandatory taxes, fees, and surcharges imposed by U.S. and foreign governments, airlines, and hotels are included in the total vacation price and are subject to change at any time. Some may be payable in destination and may include, but are not limited to, hotel resort fees, energy surcharges, environmental levies, and departure taxes. While we have included Pay in Destination charges provided to us by third parties at the time of booking, charges may fluctuate based on exchange rates at time of travel. You may incur additional expenses for optional products and services that are not included in the package price, including but not limited to (unless otherwise noted): gratuities, meals and beverages; passport/visa fees; airline seat assignments and baggage fees; car seats; rental cars; transfers, optional excursions; and items of a personal nature. Rates for packages including a rental car do not include state/local taxes, gasoline, optional insurance, Collision Damage Waiver (CDW), under-age driver charges if under the age of 25, or airport charges, which are payable directly to the rental car company. Minimum age requirements may apply- contact your travel agent or the rental car company for specific information. A valid driver's license and major credit card in driver's name are required.

CheapCaribbean.com may split the merchant of record payment between CheapCaribbean.com and the air carrier booked. The CheapCaribbean.com portion of the payment will be processed immediately. The airline will process payment at the time the air tickets are issued. CheapCaribbean.com markets hotels under a "prepaid/merchant" model, where CheapCaribbean.com collects the full amount of the hotel room from you in advance and manages the payments to the hotel/feature on your behalf. The booking is made by CheapCaribbean.com on the customer’s behalf and includes two components to the reservation, amounts being paid by CheapCaribbean.com to the hotel/feature on customer’s behalf as well as compensation for services retained by CheapCaribbean.com. In connection with facilitating your hotel/feature arrangement, the amount you are charged will include tax recovery charges and service fees. This amount includes an estimate to recover the amount we pay to the hotel/feature related to your reservation for taxes owed by the hotel/feature including, without limitation, sales and use tax, occupancy tax, room, tax, excise tax, value added tax, good and services tax, and/or similar taxes. The amount CheapCaribbean.com pays to the hotel/feature in connection with your reservation for taxes may vary from the amount we estimate and include in the amount charged to you. The amount charged to you also includes an amount to compensate CheapCaribbean.com for services in connection with handling your reservation. CheapCaribbean.com is not the supplier collecting and remitting taxes to the applicable taxing authorities. Hotel/feature suppliers include all applicable taxes in the amount billed to CheapCaribbean.com and CheapCaribbean.com pays over such amounts directly to the supplier. CheapCaribbean.com is not a co-supplier associated with the supplier with whom CheapCaribbean.com books or reserves customer’s travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.

If you request special arrangements such as adjoining rooms/room locations, bedding requests, specific assistance or special meals, we will pass on your request to the vendor on your behalf. However, since these requests lie outside our contracts with our suppliers, we cannot guarantee special requests unless otherwise stated.

Should you desire any special service or equipment to assist with a disability, please let us know in advance so we can advise the air carrier or resort (services vary by carrier and resort). Although we will do our best to assist you, CheapCaribbean.com does not guarantee the availability of wheelchairs at any airport. Wheelchair accessible rooms may be requested but cannot be guaranteed. Standards vary by property and country, may not be consistent with the standards required by the Americans With Disabilities Act, and are not within the control of CheapCaribbean.com.

CheapCaribbean.com’s Responsibility: CheapCaribbean.com makes arrangements with third party suppliers as independent contractors for the various components that comprise your vacation package. We have taken all reasonable steps to ensure that proper arrangements have been made for your vacation. However, CheapCaribbean.com is not an agent of these independent travel providers and we expressly disclaim any liability for their actions or omissions. Service providers reserve the right to refuse service to travelers at their sole discretion. CheapCaribbean.com assumes no liability for the acts of the service provider in refusing service. CheapCaribbean.com is not responsible for schedule changes issued by the airline and does not offer compensation for those changes. CheapCaribbean.com will not pay an increase in fare for an alternative airline.

CheapCaribbean.com is not responsible under any circumstances for any injury or damages you may suffer, in connection with air or ground transportation, hotel accommodations, or other travel or excursion services arranged by CheapCaribbean.com. Furthermore, CheapCaribbean.com and its third-party suppliers do not control and cannot be responsible for bodily injury, property damage or other loss or damage caused by factors beyond their control, including but not limited to: air turbulence, flight delays, extreme weather, government restrictions or regulations, strikes, war, acts of terrorism, mechanical breakdown, sickness or disease, epidemics or pandemics, quarantine, your physical, medical or mental disabilities, your failure to obtain valid travel documents or to follow travel instructions resulting in denied entry at destination or re-entry into U.S., and failure related to the public internet, telephone or other communication lines.

By booking with CheapCaribbean.com and/or using the CheapCaribbean.com online booking site, you waive any claim against CheapCaribbean.com, its affiliated and subsidiary companies, and their respective officers, directors, employees, contractors, and agents, for any loss of or damage to property or injury to any person caused by reason of (i) any defect, negligence, or other wrongful act or omission or any failure of performance of any kind by any airline, hotel, ground transportation, or other travel provider, (ii) any claim for inconvenience, loss of enjoyment, mental distress or other similar claim, (iii) any delayed departure, missed connection, substitute accommodation, termination of service or change in fares or rates, and (iv) overbooking, flight cancellation, lost or misconnected baggage, or any claim arising of the air transportation portion of any vacation package. Under no circumstances will CheapCaribbean.com be liable for any special, incidental or consequential damages arising from the provision of our travel services or vacation packages. Some hotel room images on our promotional materials and our website do not depict the standard room category. Maps not to scale. Our hotel rating system is provided for your reference and may differ from other rating systems. We do not guarantee the accuracy of these ratings or that they are equal to other rating systems that you may be familiar with. We reserve the right to change a rating at any time with or without notice. CheapCaribbean.com is not responsible for omissions or errors.

Your Responsibility: By booking with CheapCaribbean.com, you agree to defend and indemnify us and all respective suppliers and any officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal fees, brought by third parties as a result of: a) your breach of these Terms and Conditions or the documents referenced herein; b.) your violation of any law or rights of a third party; or c.) your use of the CheapCaribbean.com website and/or any travel documents.

Important Notice: CheapCaribbean.com enters into contracts with hotels and air, land, or water transportation companies, but all such entities are owned and operated by independent contractors. CheapCaribbean.com is not responsible for any negligent or willful act, omission or failure to act on the part of any such entity or its employees, or of any other third party beyond its direct control. The CheapCaribbean.com name and logo may appear on posted or hand-held signs at the airport of your departure or destination, in vans, buses, coaches, hotels or elsewhere during your vacation. This use of the CheapCaribbean.com name and logo is solely intended to help you identify persons or entities who might provide services to you during your trip, but does not indicate, and should not be understood by you to indicate that CheapCaribbean.com owns, controls or operates any entity displaying such, a sign, or that CheapCaribbean.com employs or controls any person holding or displaying such a sign. CheapCaribbean.com sells leisure vacations. If this vacation is used for any reason other than leisure travel, the hotel may directly assess an additional surcharge or refuse service during holiday, convention, or special event time periods.

Certain exclusions may not apply in some jurisdictions. If you have a claim or dispute with any of the travel or excursion providers, we will provide you with as much assistance as reasonably possible.

Many airlines charge fees for checked and/or carry-on bags. Fees vary and are set by each air carrier. Information on carrier baggage policy and fees, liability for lost, misconnected and damaged baggage or other personal property can be obtained through your travel agent, by contacting the air carrier directly, by requesting them at the airport, or click here. Carry-on luggage is limited to one bag per person and must be small enough to fit beneath the seat in front of you. Excess/oversized baggage may be denied at check-in or subject to additional charges. CheapCaribbean.com accepts no liability for loss or damage to luggage and recommends a TSA-approved lock. All lost or damaged luggage must be reported to an airline representative at the destination airport by the passenger before you leave the airport. Some airlines do not cover damage to soft-sided luggage. For the most up-to-date information on prohibited and permitted items, please visit the Transportation Security Administration website.

Additionally, some foreign governments enforce strict limitations and restrictions on what can be brought into their countries. Ask your travel advisor or refer to the applicable embassy’s website.   

Passengers embarking upon a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that the provisions of an international treaty (the Warsaw Convention, the 1999 Montreal Convention, or other treaty), as well as a carrier's own contract of carriage or tariff provisions, may be applicable to their entire journey, including any portion entirely within the countries of departure and destination. The applicable treaty governs and may limit the liability of carriers to passengers for death or personal injury, destruction or loss of, or damage to, baggage, and for delay of passengers and baggage. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under an international treaty. For further information please consult your airline or insurance company representative. For such passengers on a journey to, from, or with an agreed stopping place in the United States of America, the Convention(s) provide (1) that the liability of carriers for death of or personal injury to passengers of up to 128,821 Special Drawing Rights per passenger shall not depend on negligence on the part of the carrier, and (2) such liability shall be limited to 128,821 Special Drawing Rights per passenger in the absence of negligence or other wrongful act or omission on the part of the carrier. Additional information on Special Drawing Rights is available at imf.org. For international travel (including domestic portions of international journeys) to, from, or with an agreed stopping place in the United States of America, liability for loss, delay, or damage to baggage is limited to 1,288 Special Drawing Rights per passenger for all baggage, including carry-on. Excess valuation may be declared on certain types of articles. Further information may be obtained from the air carrier. For DOMESTIC flights, the current maximum liability is capped at $3,500. For most INTERNATIONAL flights, a treaty called the Montreal Convention applies to the carriage of baggage. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288 Special Drawing Rights.

We have made arrangements for air transportation to your vacation destination via regularly scheduled certificated air carriers or other air carriers who have duly filed with and are authorized to operate air transportation and public charter transportation by the U.S. Department of Transportation. We reserve the right to substitute alternate air carriers if necessary. All air travel is subject to the terms and conditions of the operating air carrier. When you fly to and from your destination the Conditions of Carriage apply, some of which limit or exclude liability. The Conditions of Carriage are available by requesting them in writing from the carrier or by request at the airport.

Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Special restrictions and limitations for transporting Hazardous Materials and specifically Lithium Ion batteries, refer to faa.gov/go/packsafe for more information. In the event a carry-on bag cannot be accommodated in the passenger cabin and has to be placed below in a cargo bin for any reason, any electronic device or spare Lithium-ion or any other type of battery permitted in carry-on baggage MUST be removed from the carry-on bag and remain in the possession of the passenger in the passenger cabin. For further information, contact your airline representative. Some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at transportation.gov/airconsumer/spray.

Passengers may be required to present a credit card at the time of check-in to provide confirmation of authorized card use or to secure any additional expenses. Some resorts have minimum age requirements and/or citizenship requirements to allow for check-in. If a reservation is booked and the age or citizenship requirements are not met, the customer will be held responsible for all change and/or cancellation penalties that are incurred to make changes.

Cheapcaribbean.com is not responsible for fees and/or penalties incurred as a result of departure from the resort before the scheduled departure date. No booking credit and/or refund will be granted for departures from the resort before the scheduled departure date. In the event that you do not show up for the first night of your reservation and do not notify us of these changes, cancellation of your reservation may occur.

In the event that the supplier overbooks their property or for any reason beyond our control, we reserve the right to either provide alternative accommodations of a similar standard or cancel the reservation in full.

Discounted offers, including but not limited to promotional codes, Sun Dollars, Group Buying codes, Coupon Sites, SPF promotional codes, Price Match One-Time Use Promotional codes, Personal Promo codes, etc., herein referred to as "Promotional Offers", are not combinable at any time. Promotional Offers must be entered in the booking process at the time of purchase to be considered valid. CheapCaribbean.com has the right to deny the use of a promotional code after payment is received. Promotional Offers are valid for a minimum double occupancy package which includes land and air; hotel-only and single passenger reservations are not applicable. Group buying codes and coupon site promotions cannot be used in conjunction with the Price Match program, nor can they be used with other promotional codes. Distribution of personal promotional codes beyond one's circle of family and friends will result in the code being inactivated without notice. Military discount requests must be received within 48 hours of initial reservation.

This Contract shall be governed by the laws of Wisconsin. Should a dispute or controversy arise concerning the terms and conditions of this Contract any legal action against CheapCaribbean.com shall be brought exclusively in the United States District Court for the Eastern District of Wisconsin or, if there is no federal jurisdiction over the action, in the courts of Milwaukee County, Wisconsin.  Notwithstanding the above, any action at law or in equity involving a claim for loss, injury, or other damage which may arise out of or relate to your trip will be governed by and constructed in accordance with the laws of the local jurisdiction in which the actions giving rise to the claim for loss, injury, or other damage occurred. As a result, any incident, complaint, demand, or claim relating to your trip shall be submitted to the local jurisdiction in which the loss occurred, and you expressly waive any right to challenge jurisdiction or venue in such courts due to your current or future place of residence or nationality.   If any term or provision of this Contract is determined by a court of competent jurisdiction to be invalid or otherwise unenforceable, such holding will not affect the validity or enforceability of the remaining terms and provisions. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

Since the emergence of COVID-19 in 2019, most destinations, airports, air carriers, hotels, restaurants, transfer companies, car rental companies, shops, and excursions have established COVID-19 safety measures and precautions that may change from day to day. These safety measures may include but are not limited to curfews, attraction closings and reduced hours, size of group gatherings, social distancing requirements, health screenings, the requirement of masks, proof of COVID-19 immunization, and self-quarantine requirements. In addition, you must follow the current CDC guidelines and the recommendations of health officials. Please note that any public location where people have been or are present provides an inherent risk of exposure to COVID-19 and we cannot guarantee that you will not be exposed during your vacation. By traveling, you agree that you assume these inherent risks associated with your vacation. Any and all additional costs will be your sole responsibility.

Before booking travel and before your travel dates, we strongly recommend that you visit the U.S. Department of State website travel.state.gov, as well as the Centers for Disease Control and Prevention website, cdc.gov, which include important information on foreign travel such as travel advisories, warnings and restrictions issued by the U.S. government. You are responsible for complying with the health requirements of the countries you intend to visit. If you make a booking, you are confirming that you have followed our recommendations above and forever waive any argument that we should have done anything further with respect to warnings or alerts. Check with your physician regarding any immunizations that may be recommended or required. Use common sense while vacationing abroad. For example, if you choose to drink alcohol, do so in moderation. In addition, be cognizant of the effects of mixing alcohol and certain medications. Should someone in your party become ill, alert the resort front desk for immediate medical attention or call the emergency number provided by the resort. Also advise your Resort Representative as soon as possible, who may be able to provide assistance. If you have medical issues or concerns about medical services, we urge you to contact your resort with specific questions. Please be aware that medical standards and training of emergency responders and resort medical facilities vary greatly, and health care abroad may not be the same as you might expect at home. It may be standard policy for hospitals and medical providers abroad to require cash payment upfront for services. Check with your insurance provider regarding claims for reimbursement. Sports and aquatic equipment, especially scuba gear, may not meet U.S. safety standards and many resort pools and beaches may lack lifeguards. Balcony railing heights in Mexico are lower than the mandated heights in the United States, and also may be lower in other countries. Low balcony railings create a risk of falls, which may result in serious injury or death. Bottled drinking water is recommended. BY OFFERING TRAVEL PRODUCTS IN PARTICULAR DESTINATIONS AND INTERNATIONAL DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND ARE NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. No destination is 100% safe. By embarking upon your travel, you voluntarily assume all risks involved in such travel, whether expected or unexpected.

If you have a complaint while on vacation, you must provide CheapCaribbean.com with a reasonable opportunity to rectify the issue during your vacation by promptly notifying your Resort Representative who will make every effort to assist. If the matter cannot be settled on the spot, you must contact our Customer Care Department within 28 days of the completion of your vacation. Please understand that we cannot consider post-vacation submissions if you did not provide CheapCaribbean.com with a reasonable opportunity to assist you during your trip. We reserve the right to give any compensation due in the form of future travel credits.

The operation of charter flights (these may also be referred to as Exclusive Nonstop Vacation Flights) is being conducted pursuant to Part 380 of the DOT’s Charter Regulations. The special terms and conditions below apply to those travel packages where ALG Vacations Corp. arranges for charter air transportation provided by one or more air carriers.

CheapCaribbean.com is a brand of ALG Vacations Corp. ALG Vacations Corp., as the Charter Operator, is the principal. Public charter flights are operated by ALG Vacations Corp., 3805 West Chester Pike, Ste. 240, Newtown Square, PA., 19073 as principal and tour operator. For the most current listing of our public charter filings, click here. ALG Vacations Corp. reserves the right to substitute alternate air carriers if necessary. All air travel is subject to the terms and conditions of the operating air carrier. ALG Vacations Corp. is not responsible, unless negligent, for the personal injury or property damage caused by any direct air carrier, hotel or other supplier of services in connection with the charter.

If ALG Vacations Corp. makes a “major change” or cancels the tour or travel package 10 days or more before the departure date, we will notify you or your travel agent in writing within 7 days of becoming aware of the change or need to cancel. ALG Vacations Corp. may not cancel a charter less than 10 days before the scheduled departure date, except for circumstances that make it physically impossible to perform the charter trip. Under these circumstances, we will notify you as soon as possible. Our only liability will be to return all monies paid. For International Flights only: Additional restrictions may be imposed on the flights by the foreign governments involved, and if landing rights are denied by a foreign government, the flight will be cancelled, and you will receive a full refund. In accordance with federal regulations, a “major change” constitutes any of the following: a change in the departure or return date which ALG Vacations Corp. knows of more than 2 days before the scheduled flight date, unless the change results from a flight delay; any charter flight delay of more than 48 hours; a change in the origin or destination city for any flight leg, unless the change only affects the order in which cities in a tour package are visited; a substitution of any hotel; or a price increase occurring 10 or more days prior to departure and resulting in an aggregate price increase of more than 10%.

If ALG Vacations Corp. makes a “major change” before the departure date, you have the option to cancel and receive a full refund by providing written notice of cancellation within 7 days of receiving our notice of the “major change”. If ALG Vacations Corp. makes a “major change” after the departure date, you have the option to reject the substituted hotel, changed date, origin, or destination of a flight leg and receive a refund of that portion of the tour package not provided; in this case you will receive a refund within 14 days of the return date for the tour package.

Special features offered by hotels are subject to change at the hotel’s discretion. In the unlikely event that a major change involving a pre-departure change of hotel, departure or return date, departure city or destination becomes necessary, we will notify you as soon as possible via the contact information in the booking. If you find the revised arrangements, we offer unacceptable, you will have the option of cancellation without penalty provided that you notify us within seven days of your receipt of notice of the change (or 24 hours prior to departure date if notified less than seven days prior). In the event of a change, we will substitute comparable services, but in the event of complete cancellation by us or a supplier, our only liability will be to return all monies paid (public charters only) or if landing rights are denied by a foreign government, the flight will be cancelled with a full refund issued in the form of a future credit.