Price Match Policy

PRICE MATCHING

Our goal is for our customers to get the best deal possible on their desired vacation. CheapCaribbean.com offers our customers two options for requesting a price match adjustment on a reservation. The Instant Price Match occurs at the time of booking and the Post-Booking Price Match is available after the reservation has already been made, up to 24 hours from the time of booking. Each Price Match has its own set of procedures for application, verification, and approval. Please review the instructions below for the type of Price Match that suits your circumstances. Should you have any questions regarding our price match policy, please call us at 1-800-915-2322.

INSTANT PRICE MATCHES

If you are looking to book a hotel and airfare reservation with us but find a lower price for the exact same hotel and airfare reservation on a U.S.-based qualifying competitor's website, you may be eligible to receive an instant price match. Contact one of our Sales Agents at 1-800-915-2322 any day between 9AM and 12AM EST, and specify that the hotel and airfare reservation you would like to book as well as the competitor's website where you are finding the better rate. Your booking agent will then compare the rate on our site with the competitor's and confirm that the packages are identical. After the packages are then verified, you will be charged for your vacation package and provided with a booking number. The total price charged will be equivalent of the competitor's price, less $25.00 USD. The price match will not be confirmed until deposit or full amount has been successfully charged to your card. If the package price changes due to problems charging the credit card, you will be contacted and your hotel and airfare reservation will not be processed. Instant Price Matches are only available for clients who are booking through one of our Sales Agents via phone. The customer must inform the agent that they want to Price Match prior to completing the booking, so the proper adjustments can be made before processing the final payment to your credit card(s).

POST-BOOKING PRICE MATCHES

After you make your hotel and airfare reservation, try to find the same vacation package on another U.S.-based travel website and CheapCaribbean will beat that price by $25.00 USD and refund you the difference. Email pricematch@cheapcaribbean.com and include your booking number, a screen capture of the competitor’s package, date and time stamp. This must be sent no more than 24-hours after your original hotel and airfare reservation was made with us. You must include all details required on the form or the price match will not be processed. Should the competitor's package not be identical to the package booked with CheapCaribbean.com, you will be ineligible for the program.

GENERAL PRICE MATCH TERMS OF USE

The following terms must be met for both Instant Price Matches as well as Post-Booking Price Matches: The lower qualifying rate must be for an identical hotel and airfare package and must be found on a U.S.-based online travel website. If a change is made to the hotel and airfare reservation, the price match will be forfeited. All booking details must exactly match the details of the product on CheapCaribbean.com, including but not limited to: specific carrier or provider, hotel (including room type), dates and times of travel or service, flight numbers and routings (for example, same stopovers). If you are price matching and electing to take advantage of the deposit program, the $34 nonrefundable fee will be added to your hotel and airfare reservation total. Lower qualifying rates do not include rates on Websites where the carrier, property, itinerary, or similar booking details are unclear or unknown until after purchase, where prices are determined by any sort of auction or bid, or include Non-Refundable room categories or rates. This also includes prices from an email or websites where you are required to call to get the rate. International websites are not applicable. Lower qualifying rates do not include errors or mistakes. The lower qualifying rate must be both advertised and available to the general public on a U.S.-based Website. Membership pricing including but not limited to AAA, senior citizens, etc. may not be guaranteed. Promotions funded by tourism boards that are exclusive to a competitor's website do not qualify and shall not include direct vendor rates. Corporate group or charter discounts and/or rates, rewards programs, incentives, meeting and convention rates, consolidator or interline prices or prices available only by using a coupon, or any other rates or promotions not offered to the general public will not be eligible. Competitor's packages that do not include all applicable mandatory fees and/or local taxes and packages that do not charge the user in full for children, resulting in payment due at check-out do not qualify for the price match program. The lower qualifying rate must be quoted and booked in US dollars, without reference to currency converters. In order to be a valid lower rate, CheapCaribbean.com must be satisfied that you meet all requirements otherwise imposed on the lower price, including residency, regional, membership, age-related and other requirements. CheapCaribbean.com reserves the right in its sole discretion to modify, deny, or discontinue the Price Match Guarantee or to restrict its availability to any person, at any time, for any reason, and without proper notice or liability to you. Price Match reservations cannot be combined with any other offers, promotions, promo codes and Sun Dollars or group buying codes and coupons. Price matches with a price differential of over $1,000 total or over 40% of the hotel rate on the reservation are subject to further review and are not guaranteed. Void where prohibited by law. All CheapCaribbean.com terms and conditions apply. CheapCaribbean.com's failure to enforce any provision of these terms and conditions shall not constitute a waiver of the provision.