Travel Credit FAQ

How do I pay with my Travel Credit?

At checkout, select ‘Travel Credit’ as the payment method. Then, enter your original reservation number to apply your Travel Credits to your new reservation.

What are the Travel Credit details, restrictions and new booking policies?

Travel Credits*:

For 2020 travel: Future travel credits that were originally set to depart in 2020 are valid for 12 months from date of issue and must be used for travel commencing prior to expiration date.
For 2021 travel: customers with per person travel credits that were originally set to depart in 2021 have travel credits that are valid 13 months (395 days) from the original departure date.
Travel credits are nonrefundable, nontransferable, not redeemable for cash, and must be used for travel commencing by expiration date.
Travel credits will be issued in the names of each passenger on the original reservation.

*Travel Credits are provided for all air-inclusive bookings without Travel Protection booked 6/1/20 and beyond. All Travel Protection Plus 100% Travel Credit and 50/50 Travel Credit options purchased 6/8/20 and beyond receive travel credit.

Travel Credits for Bonus 25% (Rebook Now. Recharge Later - must have previously qualified and accepted this offer for specific original booking travel periods):

Are valid for travel booked and travelled by 12/15/21.
Are non-refundable, non-transferable, not redeemable for cash, and must be used for travel commencing by expiration date.
Will be issued for the reservation and at least one passenger on the original booking must travel to redeem.

If I receive a Travel Credit, can I rebook and add Travel Protection on the next booking?

Travel Credits*:

Yes, there are no restrictions on the new booking. However, if you purchased the Travel Protection Cash Refund option on the new booking and subsequently cancel, the portion paid with a travel credit will be refunded as a travel credit.

Travel Credits for bonus 25% (Rebook Now. Recharge Later):

If you had Travel Protection Plus on the original booking, all Travel Protection Plus options are available when rebooking. If you did not have Travel Protection Plus on the original booking, you can only add the 100% Travel Credit Travel Protection option to the new booking.

How many Travel Credits can be used on a new reservation?

You can use Travel Credits from up to two (2) reservations in one transaction.

If I use my Travel Credit on a new reservation and have to then cancel the new reservation, what happens to my Travel Credit?

Your Travel Credit will now reside on the new canceled reservation.

What if I have airline credits to use?

If you want to take advantage of any airline credits listed above, you will need to call our Contact Center to book your trip.

Can I give my Travel Credits to someone else to use?

Travel Credits are non-transferable.

What is the expiration date for Travel Credits?

Travel must be completed by the Travel Credit expiration date provided at issuance. Any unused funds will expire on this date. Any airline credits are subject to the carrier’s rules.

If my Travel Credit doesn’t cover the full cost of my new trip, how do I pay the balance?

First, add your Travel Credit as your first form of payment, then select additional cards to pay remaining balance.

If my Travel Credit has a remaining balance after I purchase a new vacation, can I redeem the balance for a future trip?

Yes, the same Travel Credit rules and expiration dates apply, but you can use the remaining travel credit funds on a future trip.

Can I use my Travel Credits along with the Uplift payment option?

No.

Can we apply the Travel Credits for bookings already made months ago?

Yes, once you receive your Travel Credits issuance email with the details about your credit.

What is the timeframe for using leftover funds?

Any remaining funds must be used by the original expiration date of the Travel Credits when they were issued.

If two pax were on the original cancelled booking, but only one is ready to rebook. Can that one person use their travel credit and the 2nd pax save theirs for a later trip?

For Rebook Now, Recharge Later, no. Those credits are issued per reservation. With Travel Credits issued per passenger, yes.

Where do any remaining Travel Credits amount live? How do I access them?

All Travel credits live on the original reservation until transferred or they expire. You can access them by creating a new booking and applying the Travel Credits.

Does the travel credit letter also show the cancellation fees or fees from the airline so we can determine what was lost if anything when the booking was cancelled?

No, but the Travel Credit will only reflect funds that can be used. All penalties are assessed before the credits are issued.

Does the new functionality work on multi-stop reservations?

Yes, it can be used on any reservation.