General Questions
Why did the price change while I was trying to book a package on CheapCaribbean?
Prices and availability are always subject to change until your booking is confirmed with deposit or full payment. Pricing may fluctuate during the booking process.
Can I schedule my final payment and have the balance automatically charged on the date it is due?
Yes. If you’re choosing the deposit options, we automatically charge you through original form of payment. If you've entered multiple credit cards for your initial deposit, select the corresponding number in the payment # field – a "1" in this box will charge the first credit card listed, "2" will charge the second credit card listed, and so on.
You may log into your account and apply multiple payments over time, or pay using multiple credit cards. Important! All payments must be completed no less than 21 days before departure.
How do I book an infant?
According to airline regulations, an "infant" is a child under the age of two. Infants do not require an airline seat and can sit on the lap of an adult traveler while flying ("lap child"). If an infant is traveling with you and you do not purchase a seat for the infant, select the number of children traveling with you and then select “IN” from the drop-down menu that appears for the children's age. For some international destinations, additional taxes may apply when you include an infant on the reservation. The airline may also issue a ticket for the infant traveler.
If you would like to purchase a seat for your infant, select the number of children traveling with you and then select 1 as the age of the infant from the drop-down menu that appears in the build your vacation search tool.
How do I book multiple rooms on one reservation?
To add more than one room to your reservation online, select the advanced search options within the “Build your vacation” search tool. A drop-down for the number of rooms can be found under the return date information. Select the number of rooms and then select the number of adults and children for each room. We will automatically search and display hotels that can accommodate the number of people requested for each room. You can also upgrade individual rooms when making your reservation online.
For group travel benefits with a minimum of 10 passengers and 5 hotel rooms, contact us.
How do I retrieve my confirmed reservation?
You can sign in to your account and review your reservations.
How do I make changes to my existing reservation online?
While you’re able to cancel your reservation online, you’ll need to contact us to make any other changes.
Why did your website return different flight times than what I entered?
When you search for specific departure or return times using the advanced search option, the website returns flight times based on the following criteria: first it searches for the best priced flights. Then it arranges those best-priced flights in order of the closest time to what you selected in the time preference menus for both departure and return. Please note that if your preferred time does not appear, the air carriers may not have flights available that match your specified times.
How do I find the lowest vacation price?
- Check the great specials available in the deals section.
- Price out off-peak travel times and departure days (weekdays vs. weekends).
- CheapCaribbean will match any competitor's price on the same vacation package before booking or up to 24 hours after booking your vacation. Restrictions apply, so click here for details.