The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7501 reviews

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  The Westin

  Amazing experience! Delicious food, beautiful scenery, and wonderful hospitality! Varied options for excursions depending on what you enjoy- there was something for everything at the Westin! Check out Erik G in the blue shirt for awesome excursions!

  Apr 01, 2025
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  Amazing place

  Amazing Place Hard to beat a place that has it all - amazing beach, pools, weather, rooms, amenities, food, services and personnel. We just spent our second 2 week R&R here and plan to be back again Quick shout out to all the people that made us feel so welcome and pampered - Pablo our concierge,Jorhan, Christopher, Anthony ("Cristiano"), Diane, and Miguel at Faisanella, and Edwardo at the activities area. An exceptional all-inclusive resort.

  Mar 31, 2025
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  Westin Reserva - First Class Resort

  We stayed at the Westin Reserva 23Mar to 30Mar in Tower 2 of the Westin Club. It is a first class resort in every way. Thank you to our concierges Kenny and Bergen. We especially enjoyed the adult pool - Victor the bartender is great. Special thanks to the staff at the Faisenella restaurant especially Diana and Anthony. We did not have a bad meal at any of the restaurants and each and every one of the staff at the resort is exceptional. We booked our tour through Erik G at the beach. Look for the blue Google shirt. He’s great to work with. This was our first trip to Costa Rica and we can’t wait to return.

  Mar 30, 2025
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  Hard to get a good cup of coffee!

  Overall good experience - best all-inclusive I’ve stayed at. My experience is mostly at RIU properties which in comparison the food and service was not as good as the Westin. Rooms are perfect, beds are comfortable. Food was good but not great. Plenty of room at the pool and beach. We did several excursions which were all booked through Erik G on the beach. Great experience on all excursions, always felt safe and Erik never asks for money, instead you pay the driver/excursion host directly AFTER your experience. Biggest downside- hard to find a good cup of coffee at this resort. There is black coffee available with breakfast but no to go cups. There is also an espresso machine but it was out of order most of the time. There is fake Nespresso machines in the rooms but again, no to go cups and I was hoping for some legit Costa Rican Java. You can also purchase coffee at the Coffee Lounge ($6USD for a large) but it wasn’t any to write home about.

  Mar 29, 2025
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  Worst Food at All-Inclusive Resort by Westin - Would not return or recommend

  WARNING: AVOID THIS RESORT – FOOD QUALITY IS UNACCEPTABLE ! As a Titanium Elite Marriott member, I have traveled extensively and experienced many resorts—nothing compares to how shockingly bad the food was here. You have to try really hard to make food this terrible at a so-called 5-star resort. Disastrous Dining Experience Across ALL Restaurants: 🔴 Faisanela (Club Area Restaurant) – Paid extra for lobster that was stale and smelly (borderline dangerous to eat). The steak was flavorless and low quality, the Moroccan soup was watered-down mystery liquid with dried chickpeas, and fish tasted unfresh. Even the cannoli dessert had a stale shell. Breakfast? Barely passable—microwaved waffles and cheap bread. 🔴 Spirula Trattoria (Italian) – How do you ruin Italian food? Somehow, they managed. Tasteless, low-quality ingredients across the board. Stale fish, soggy and flavorless calamari, and a bland, uninspired lamb shank. 🔴 Mitra Market (Buffet Breakfast) – One of the worst buffet experiences ever. Poor-quality food, sloppily served. Omelet station staff couldn’t understand English or take basic instructions. Juices? Completely watered down. 🔴 Caracola Restaurant (Lunch) – Completely disgusting. Stale Red Snapper, undercooked burgers, bad calamari, and a tasteless chicken club sandwich. 🔴 Club Pool Grill – UNSANITARY & SLOPPY – Absolutely unhygienic. Saw the chef using the same utensils for raw and cooked food, handling raw meat with bare hands, and then assembling burgers with those same hands. If you care about food safety, avoid at all costs! Complete Disregard for Guests – We Gave Up & Ate Elsewhere After two days of one awful meal after another, we refused to subject ourselves to more and chose to eat out instead—despite paying for an all-inclusive package. It felt like the resort was cutting corners by serving trash food just because it was included. Other Issues: • Beach was not swimmable – Constant vendor harassment and massage solicitors. • Security Concerns – Left slippers unattended for 15 minutes—stolen immediately. Final Verdict: STAY AWAY Unless Food Quality Drastically Improves! The property itself is beautiful, and non-restaurant service staff were good, but terrible food ruined the entire experience. They have the facilities and ingredients to do better—someone just needs to actually care. Until then, this resort is a complete waste of money.

  Mar 28, 2025