What We Love
- There are tons of fun activities to enjoy during your stay, including wine tastings, mixology classes, dance lessons, yoga and more.
- Enjoy live musical performances, theme nights and beach parties during your stay.
- The resort's Turtle Release Program occurs from July through December.
Things to Know
- This resort is located just 20 minutes from Cancun International Airport and is available to adult guests only,
- 24-hour room service is available for when those inevitable snack cravings hit.
- Unlimited gourmet a la carte dining
- 24-hour room service
- Limitless international and domestic top-shelf spirits
- Daily refreshed, complimentary mini-bar
- Nightly entertainment
- Pool and beach wait service
- The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
- Free Wi-Fi and Free International Calling with Unlimited Connectivity mobile app
Location
Hotel ZoneProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restriction may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18123 reviews
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Nov 27, 2024Cesar and Eduardo in the Market Cafe Were Great
Cesar and Eduardo in the Market Cafe were exceptional and deserve a promotion! They made my birthday extra special and treated my husband and I with such kind hospitality and care. I am impressed! I highly suggest staying at this resort and visiting them!
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Nov 27, 2024Add salt and flavor please!!!
The staff is very friendly. Check-in was easy checkout was even easier. But the food was very tasteless and very mediocre. If you are going for the food, this is not the place for you. That’s the only negative thing I can say about this location with all the restaurants they had there wasn’t one that actually had decent food. They have three pools, get there early or you won’t get a chair. They have direct access to the beach, which was beautiful and easy. Do not waste your time with getting the discount for joining a three hour sales pitch. They say it’s going to be only 90 minutes and it turns out to be 3 hours. Housekeeping is great. The bartenders are great.
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Nov 27, 2024Would NEVER Go Back
Beautiful place that was ruined by hospitality & poor staff attitude. Furthermore, very cheap alcohol choices “ bottom shelf.” Food was below average. The all inclusive was not worth it. Service was terrible. Staff appeared annoyed to be working & addressing our questions. Honeymoon gone wrong.
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Nov 27, 2024
This is Definitely Not a 5 Star Resort! It's a 3.5 - 4 Star Resort!
This Resort is Definitely Not a 5 Star!! It is a 3.5 - 4 Star at BEST!! This Resort is old, small, and outdated!! I do not recommend this Resort! I will definitely not be back!! My fiance and I stayed at this Resort November 18-25, 2024 and had the Preferred Club Master Suite Oceanview Room # 2832! I have to admit this decision is one of my worst decisions and a good way to waste my vacation and money ($11,800 Canadian Dollars)!! This is despite extensive research through reading reviews, watching Vlogers on Youtube. There was no air conditioning, the balcony doors in our room were so loose that wind was leaking in with howling sounds which sounded like a barking dog, the balcony doors were banging within the track rails because they were loose causing constant banging sounds. As a Preferred Club Member, I did not see or feel I was treated with added privileges as compared to non Preferred Club Members. The Preferred Club lounge is small, the Preferred Club Pool & Bar is on the 12th Floor which really separates you from the beach, other pools, pool bars and restaurants. There is no designated Preferred Club Section on the beach or other designated areas at the pools. Access to restaurants and what each restaurant offered was very confusing. As Preferred Club Members, we were not allowed to make reservations at the a la carte restaurants unless we were prepared to purchase wine which costed upwards of $80 USD - this was part of a Up Sell Cash Grab by the Resort!! In fact, I found the Resort using pressure tactics to upsell you every chance they got including in the Spa!! When we arrived at the Resort on the evening of November 18th after a lengthy travel, we were greeted with water mixed with Champaign which I thought it was to be Champaign - tasted awful. It was pouring rain when we arrived where there was no overhang to shelter away from the rain. It rained for the next day and a half which limited us from being outside and yet, there were no entertainment activities as a contingency plan. Because there was no air conditioning, the whole lobby area was like a sauna throughout our stay and yet they still had the fireplace on which generated heat! It was totally uncomfortable either being in the restaurants, lobby bar, or the lobby area with exception to the Sports Bar!! Despite my many requests to speak with the General Manager of the Resort to raise my issues, I had no success which leads me to believe they didn't care!!The beach is small and eroding!! We ate at the Mexican, Italian, and Steakhouse restaurants and the food was excellent. We ordered Room Service and this was excellent! The Staff were all excellent! This stay totally ruined my expensive vacation and yet, we tipped all staff quite a bit just to show that despite my issue with the Resort: it's not their fault that the Resort is not a 5 Star!! I say shame on you Hyatt, Secrets!
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Nov 27, 2024It was an overall great hotel
Very nice hotel one of our waiter's Cesar was very attentive. The food was really good in all the resturants. The resturants had alot of varieties of food. The rooms were really clean the bed were comfortable the personal in all were really helpful.