What We Love

  • Choose between relaxing in the hot tub on your room terrace or stepping directly into the pool.
  • The Concierge Services make your vacation a memorable experience.
  • The resort is located between Cancun, Tulum and other unforgettable tourist destinations.

Things to Know

  • Guests have access to the nearby Grand Sunset and Grand Rivera resorts.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort offers wedding packages for celebrating your special day in Playa del Carmen.
Hotel Promotions
Honeymoon Inclusions.
Guests celebrating their honeymoon with us will receive:

*  Room with king size bed (Subject to availability)
*  Petit fours Platter (1 per stay)
*  One bottle of sparkling wine
*  Nightly bed turndown service
*  Late check out free of charge (Subject to availability)
*  Special decoration in the room
*  Special dinner for honeymooners
*  Complementary photo souvenir

Terms and conditions:  Proof of marriage is required at check-in.  Available for clients married within a maximum of 30 days before arrival date.  To receive this offer, just enter ""HONEYMOON"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Applicable Dates:
Booking Dates: 30 Nov 2022 to 22 Dec 2027
Travel Dates: 30 Nov 2022 to 22 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
All Inclusive Includes:

*  All inclusive 24 hours.
*  Breakfast, lunch, dinner and snacks
*  Premium Beverages.
*  Fully equipped Fitness Centre
*  Daytime organized activities and nightly Entertainment
*  Club “La Salsa”
*  Non-motorized water Sports (free use)
*  6 tennis courts
*  1 multiuse court (basketball, football, etc.)
*  Introductory scuba lesson (1 lesson per person per stay)
*  Baseball batting boxes
*  Golf driving range
*  Open trail for walking / running
*  Wi-fi internet connection
*  24 Hour Room Service
*  Club house
*  Umbrella in all the rooms
*  Private check in with cold towels and welcome drink on arrival
*  Access to the facilities and services of the Hotels Grand Riviera Princess and Grand Sunset Princess (except their Family, Platinum & Villas Exclusive areas)

Important Information: Above inclusions are subject to change at any time without prior notice. Complete details of inclusions can be requested by guests at check-in. Group and other restrictions may apply.

Applicable Dates:
Booking Dates: 25 Mar 2024 to 22 Dec 2027
Travel Dates: 25 Mar 2024 to 22 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
Enjoy a mouth-watering variety of delicious a la carte dining options during your stay!
OnSite Dining
  • Restaurant
    a la carte restaurants
    -The Kotatsu
    -Rodeo
    -Aroma
    -Bruschetta and Buffet
     
    Attire:
    Smart casual (long pants, closed shoes and shirt with mandatory sleeves for men, casual shorts and sandals are permitted for women) 
  • Restaurant Aroma
    Reservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
  • Restaurant Bruschetta
    Reservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
  • Restaurant Rodeo Grill
    Reservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only. 
  • Restaurant Thao
    Reservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
  • Restaurant Yucatan Buffet
    No reservation required for this international buffet restaurant.  Open during breakfast, lunch, and dinner hours and closed in between.
  • Various Bars/Lounges

    - Bar Plaza
    - Bar Lobby
    - Bar de Espera
    - Bar Piscina Platinum
    - Bar Salsa
    - Bar Pool
    - Bar Sky

Enjoy 24-hour room service, laundry / valet service , public Wi-Fi, and more!
On-Site Amenities
  • 24-hour room service†
  • Concierge desk
  • Exercise gym
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars
  • Medical Facilities Service†
  • Meeting rooms†
  • Non-smoking rooms available
  • Outdoor pool
  • 24-hour room service†
  • Concierge desk
  • Exercise gym
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars
  • Medical Facilities Service†
  • Meeting rooms†
  • Non-smoking rooms available
  • Outdoor pool
  • Phone services†
  • Restaurant†
  • Room service†
  • Spa†
  • Tennis court†
  • Water sports†
Off-Site Amenities
  • Business Center†
On-Site Wedding Services
  • Please contact the property directly for more information about available wedding services.

† Fees may apply

Spend an evening out dancing, or enjoy an indulgent afternoon in the resort's spa center.
On-Site Recreation
  • Dancing †
  • Fitness center on-site
  • Jogging trail
    Shared open trail for walking and running.
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Shopping †
  • Spa †
  • Tennis court †

    There are 6 tennis courts.

Off-Site Attraction
  • Playa del Carmen

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 8111 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Destination Wedding

    This was our second time at this resort. We were there 10 years ago when it was first opened and we are still in love with the place. From the staff, the rooms, the food, beach and pools, it never disappoints! That is why we chose this resort for our destination wedding with our 15 guests. Miguel Cervantes was our wedding coordinator and he made our day perfect! We wanted a simple wedding with just a few details and he took care of everything worry free. Thank you again Miguel!

    Mar 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful Place, Amazing Staff!

    My boyfriend and I went for 8 days at the beginning of March, the weather was perfect, the resort was beautiful. The staff go above and beyond to make your trip memorable. "Speedy" Benedicto, Salatiel, Mar, Gordon Ramsay, Luna, Enrique, Jeremias, Luna, Joni, Cristian, Israel, Gerameel, and Brian are just a few that made our trip extra special. This was our second trip to Princess and it makes it hard to even think of going anywhere else!! The beach has a little bit of seaweed but the staff are out there every single day doing their best to keep it clean. Please keep your amazing staff, that's the reason we keep coming back!

    Mar 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Solo trip will not be my last!

    As a solo female traveller I felt so comfortable. The staff were all fantastic but I have to give a special shout out to ENRIQUE & MANUEL! They both took extra time to get to know me and see how my day was going. I can't say enough good things about them!! I've seen performances at many resorts and on cruises and this was by far the best entertainment I've seen. Everyone was exceptional!! I loved the sports park and the staff there were fabulous teachers and made it very fun. My only negative is that the Platinum section has a much larger room service menu.

    Mar 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    MIGUEL AND MANUEL ARE THE BEST

    Thank god for Manuel and Miguel. Absolutely the most memorable part of the trip. You want Manuel as your server. Ask him for the dirty monkey, and Miguel will be the best server you have ever had. They really take care of their guests. I could not have asked for a better experience

    Mar 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A Trip To Remember

    I travled to mexico and stay here with my friends for my Birthday. This place was more than what I expected. The resort is absolutely beautiful. My room was clean and as pictured online. I booked the junior swimout. But most importantly the staff exceeded my expectations. They were very welcoming and friendly. My time spent here was even better because of the people that went above and beyond to make sure my trip and experience was one to remember. If you are considering booking a party or wedding ceremony or any celebration Mr.Aurelio is your guy. I can't thank him enough. He helped with my birthday dinner on the beach plans. He pays attention to details and he had some great add on ideas that was a perfect touch. He made sure I was treated as a princess from the moment I checked in with my room decorations to the moment I checked out. Words can not explain how greatful I am to have met him. Thank you again. ☺️ My Favorite Bellhop Mr.Enrique was always there for any of my needs. Thank you. Mr.Jonathan I am greatful he made sure I got to my room safe and sound for a time I felt ill from having to much of a good time ☺️ thank you and everyone that night that helped me. I look forward to going back to mexico and staying here again. THANK YOU THANK YOU THANK YOU. DEFINITELY 10/10 .

    Mar 22, 2025
Hotel Advisories
  • AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
  • AdvisoryThe Municipal Government will be charging to all guests an Environmental Sanitation Tax of a minimum $32.57 Mexico Pesos (approx. $1.77 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 1:00 PM
  • Minimum Check-In Age: 18
  • Minimum Guest Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. 

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel. 

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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