What We Love
- Choose between relaxing in the hot tub on your room terrace or stepping directly into the pool.
- The Concierge Services make your vacation a memorable experience.
- The resort is located between Cancun, Tulum and other unforgettable tourist destinations.
Things to Know
- Guests have access to the nearby Grand Sunset and Grand Rivera resorts.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort offers wedding packages for celebrating your special day in Playa del Carmen.
Resort Details
- Restauranta la carte restaurants-The Kotatsu-Rodeo-Aroma-Bruschetta and BuffetAttire:Smart casual (long pants, closed shoes and shirt with mandatory sleeves for men, casual shorts and sandals are permitted for women)
- Restaurant AromaReservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
- Restaurant BruschettaReservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
- Restaurant Rodeo GrillReservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only.
- Restaurant ThaoReservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
- Restaurant Yucatan BuffetNo reservation required for this international buffet restaurant. Open during breakfast, lunch, and dinner hours and closed in between.
- Various Bars/Lounges
- Bar Plaza
- Bar Lobby
- Bar de Espera
- Bar Piscina Platinum
- Bar Salsa
- Bar Pool
- Bar Sky
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- Phone services†
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Water sports†
- Business Center†
- Please contact the property directly for more information about available wedding services.
† Fees may apply
- Dancing †
- Fitness center on-site
- Jogging trailShared open trail for walking and running.
- Motorized Water Sports †
- Non-Motorized Water Sports
- Shopping †
- Spa †
- Tennis court †
There are 6 tennis courts.
- Playa del Carmen
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8137 reviews
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Apr 19, 2025All Good!!!
Enrique bellhop Great Time and Service. Must go for everyone! You willl Enjoy!!! Pools and food best around. Must have the swimout rooms. Adults only, fairly quite but just enough 20 year olds for a good time!! Must go, for all folks! O, the Drinks are top notch!!
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Apr 19, 2025
Best Resort Ever!
This is by far the best resort experience I’ve ever had. The food is excellent, lots of pools and activities for relaxing, and especially the entertainment team! If you’re ever playing the “crazy game”, Tania is the BEST teammate, she’ll make sure you have a lot of fun!
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Apr 18, 2025
Wonderful experience!
We really loved all aspects of the Platinum Yucatan Princess and had a lovely stay! We had a wonderful customer service experience throughout the resort and this really made our time there special and memorable. We were fortunate to meet Edgar and Max at the concierge desk. Both were very professional and fantastic at representing the resort. They instantly made us feel comfortable and welcome. They were kind, thoughtful, genuinely helpful and very personable every time we saw them. They also took the time to prepare a letter for us to bring to the buffet and restaurants to help us find vegan options. All dining staff and servers were really pleasant in assisting and the offerings were plentiful so that we were well accommodated. Thank you to Abi the lovely buffet manager for helping us and the chefs who communicated with us. We had a seamless check in and check out with Emmanuel at the Front Desk and he was also professional, hospitable and charming. He made sure we were pleased with our room and we felt grateful that he took extra time with us for our questions upon our arrival and at departure. Jesus was an truly caring manager who was helpful, warm and sincere. We appreciated that he took the time to speak with him personally while we were there. He was very diplomatic and completely approachable. We also had a really nice young bellhop at check out and my apologies for not remembering his name. We were a little rushed then but he was really helpful. We felt that supportive customer service was offered at the highest quality level with warmth and authenticity. It made the holiday for us and we will fondly remember such lovely people! We will return and look forward to seeing these exceptional employees who we would be honoured to call friends. Thank you, Jennifer and Dean
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Apr 18, 2025
Beautiful Stay
We stayed for a 5 day vacation at the Platinum Yucatan Princess this past week. We had the necessity to utilize the concierge department on a number of occasions. Both Max and especially Edgar were exceptional. Edgar requires special commendation. What a joy to speak with this man. I will always remember him for his kindness and care. These are the kind of people who are the backbone of the resort. There are many special people who work very hard behind the scenes, but the concierge represents the face of the organization. Edgar is destined for greatness within this or any organization that he puts his efforts behind. Thank you Edgar! I look forward to visiting the Platinum Yucatan Princess again and seeing all the wonderful staff that we met during our recent visit.
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Apr 17, 2025
Best holiday ever
We recently spent 10 nights here and we had an absolutely fantastic time The people and service are brilliant The food at the buffet ..on the beach and all the restaurants was amazing. I can't name all the lovely employees as there are to many but hats off to you all. The seaweed on the beach didn't put us off as you just walk down the beach a little and it's clean...and the bar and restaurant there is just as good....and those people worked so hard to clean up the seaweed. We went on excursions and they were awesome. I could carry on ......we would love to go back . To all the people that write bad reviews...well...I don't think you will ever be happy if you didn't enjoy your stay at the Platinum. Thank you all for a rememberable holiday xxx
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 1:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.