What We Love
- Lounge on one of the prettiest beaches in Playa del Carmen - it's more than dreamy.
- Ten minute massages by the pool (tips only) are totally worth it.
- The gorgeous tropical gardens aren’t overly crowded and the service that's unbelievable.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Guests can stroll down La Quinta Avenida for awesome shopping and entertainment.
- The resort is a member of The Leading Hotels of the World.
Resort Details
- Various Lounges/Bars- Tequila Bar- Alegria Bar- Ventanas Bar- Palazzo Bar- Azia Bar- Deck Bar- Tea Time
- Various Restaurant- PalazzoItalian cuisine offering traditional recipes and featuring homemade pasta and only the best ingredients, all prepared on the spot, in an atmosphere as elegant as it is charming.- VentanasOffering an excellent culinary experience based on the traditional gastronomy of southern Spain. Serves fresh and healthy dishes using the highest-quality local ingredients.- Chef’s TableA unique gastronomic experience at Ventanas offering a 9-course gourmet tasting menu, with wine pairings and unique ingredients, designed and presented exclusively by our creative and talented Executive Chef and his professional team of cooks. (Additional charge)- SpicesThis Mexican-inspired restaurant offers incredible views of the Caribbean Sea. Dishes are prepared using local ingredients with the majority of regions in Mexico being represented.- The GrillA romantic, open-air candlelit setting with superb views of the Caribbean Sea. It offers a wide array of fresh fish and seafood, Angus Prime steak, lamb, and other cuts cooked to perfection.- AziaOffering a menu based on the varied and complex traditional cuisine of Thailand, with a full range of recipes using local ingredients of the highest quality and implementing techniques that are respectful of the product.- The DeckOffering guests refreshing drinks, traditional appetizers, homemade burgers, and fresh local seafood.
- 24-hour front desk†
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan†
- ATM/Cash machine†
- Baggage Storage
- Beauty shop/salon†
- Bell staff/porter†
- Car Rental Services†
- Concierge desk†
- 24-hour front desk†
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan†
- ATM/Cash machine†
- Baggage Storage
- Beauty shop/salon†
- Bell staff/porter†
- Car Rental Services†
- Concierge desk†
- Currency exchange
- Dinner served in restaurant†
- Doctor on call†
- Dry cleaning†
- Express check-in†
- Express check-out†
- Fitness Facilities†
- Housekeeping - daily
- Ironing Amenities (On Request)†
- Laundry Facilities†
- Lounges/bars†
- Parking†
- Pool†
- Spa†
- Tennis court†
- Travel agency†
- Valet parking†
- Wheelchair access†
- Internet Access†
† Fees may apply
- Basketball court
- Bocci court †
- Diving †
- Fishing †Deep Sea Fishing ($)
- General †- Bingo- Cocktail Class
- Cycling- Day and Night Entertainment program- Ping Pong- Pool Table- Tennis – 2 Lighted Courts (Reservation required)- Tequila Tasting- Windsurfing - Golf †Golf Nearby ($)
- Kayaking
- Motorized Water Sports †
- Pool
- Sailing
- Snorkeling
- Theatre †Nightime show at Club Royal Theater (3 Days a week)
- VolleyballPool Volleyball
- Water activities †- Water Aerobics
- Windsurfing
- Wine tasting †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9634 reviews
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Mar 29, 2025Best trip ever to Royal Hideaway
We had the best trip ever to Royal Hideaway. We have stayed at this resort over ten times and will continue to come back. We have traveled to many all-inclusives throughout Mexico and the Caribbean , and this is our favorite go-to spot. The food and beach are phenomenal. We always seems to meet some really great people at this resort. Ricky, our concierge, was the best !! We can't wait to come back.
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Mar 29, 2025
Great front desk experience and helpful concierge! Wonderful rooms and beach
The staff at the front desk were really wonderful! The check-in process was smooth as was check-out (although we didn't want to leave!) The concierge services were very helpful, giving us great tips and we appreciated their English. Friendly & professional!
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Mar 28, 2025
I can see why so many we met are frequent visitors!
We loved everything about it! Beautiful property-excellent food & service-everything we requested was done-felt safe with good security & we will def go back! A special thank you to our concierge Armando Magadan who was super attentive & professional! My only complaint is it is so hard to contact the hotel prior to arrival from the States-so dinner reservations at good times were challenging
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Mar 28, 2025
Our Wonderful 86 th Visit To Our Royal Hideaway Home!
We enjoyed 5 wonderful weeks at our Royal Hideaway home in Playa, which has been our home in Playa del Carmen, since 1999, just 6 months subsequent to its opening. The service remains incredible and each member of the staff truly gives his/ her all to insure that each guest , enjoys the vacation he/ she desires. The dining options are superb and you can’t go wrong with any of your choices of dining venues. If you enjoy a more casual ambiance and either a steak house or Mexican cuisine, then The Grill and Spices will tantalize your palate. The grill offers an al fresco experience, and on a tropical moonlit night it is truly magical. If you enjoy a romantic, more elegant options, try Palazzo, where you can done either indoors in old world Italy, or on the terrace, overlooking the entire property with a wonderful view of Cozumel all perfectly illuminated. There you will meet the super profesional and beautiful, Adriana, the ultimate professional restaurant manager. Ventanas, is featured as Mediterranean cuisine; however, it’s truly more modern cuisine, offering some very unique options, elegantly served and plated. Azia, is the Thai restaurant, where you can enjoy a typical meal at a table,in the tatami room, or even at the Teppanyaki table , ( hibachi). Ventanas has a wonderful piano player nightly at their bar. You can enjoy a beverage of your choice , wherever you choose to dine. Allegria is the main bar and features splendid bartenders and nightly entertainment. There are also shows in the theater that are worth your time. The schedule seems to change so please check with the pool entertainment staff who can fill you in on what’s going on at night, as well as during the day. There are daily activities, such as cocktail lessons, tequila tasting, ceviche making etc. for which you need to sign up for with your Villa concierge . Of course, Javier, Luis, Genaro Eduardo and Jorge are around the pool and beach bringing you whatever you choose to drink or eat! This was our 86 th visit, to our home , and while certainly things have changed over the many years , that we have called RH our home, so has life, and our Royal Hideaway family, continues to be there for us , as we navigate life and all of it’s experiences. I’d like to give very special thanks, to Roberto , the supervisor of the pool entertainment staff, for all of his generous and genuinely kind assistance. He’s the new kid on the block, and it seems that he has risen to the occasion . He is a great asset to Royal Hideaway . In addition great thanks go out to concierges, Ricky and Sucel, who jointly and individually, where extremely supportive , kind and helpful. I’d be remiss, if I also didn’t formally congratulate Roberto Guerra ,on his promotion to Chief Concierge, and thank him for all of his kind and generous assistance as well. Surely, I can’t forgot Sandra Gonzalez, who also made sure things were as they should be. Royal Hideaway remains our true home in Playa, where we have made true friends from all over the world, and we look forward to our 87 th visit, where we hope to see and get to know you!
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Mar 28, 2025
Vacation
Diana Brito at the front desk was awesome! Very helpful with a great experience and anniversary trip! She helped make easy dinner reservations and find great activities. The pool was amazing and the ocean was very clear and blue. We will definitely be back.
- AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $31.12 Mexican Pesos (approx. $1.76 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out. - Pet Policy : Pets Not Allowed