What We Love
- The resort is tucked away inland with four swimming pools, day and night entertainment, several restaurants and bars.
Things to Know
- The resort includes a diverse collection of essential and entertaining amenities.
- Your centralized location will allow you to get out and explore Playa del Carmen whenever you like.
Resort Details
- Various Bars / Lounges- La Veranda- La Fiesta- Sports Bar 24- Coco´s bar
- Various Restaurants- Rosa Roja- Bamboo- Rinascita- Black Cow- Beach Club
Consult the hotel upon arrival for hours of operation and dress codes.
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsite
- Fitness center on-site
- Hot tub1 outdoor hot tub.
- Motorized Water Sports †Jet ski, parasailing, waterskiing, diving, deep sea fishing, etc.
- Non-Motorized Water SportsWindsurfing, sailing, kayaks, snorkel gear, body board, one introductory scuba lesson in the pool, paddle boat, others.
- PoolThere are 5 pools on-site. This property has swim-up bars.
- Sauna
- Spa †
- Tennis courtThere are 2 tennis courts on-site. There are 0 lit tennis courts on-site.
- Beach
- General †Access to Pickleball Court at Riu Palace Mexico
- Golf †A golf course is located within 1 mile of the hotel.
This hotel has negotiated a special agreement with Riviera Cancun and Hard Rock Golf Club Riviera Maya golf courses to provide preferential conditions and additional value to our guests.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12292 reviews
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Apr 19, 2025Great staff, clean hotel but noisey.
Hotel is spotless, staff are amazing and best ever service, food was very good for an all-inclusive. Grounds are amazing and the beach is beautiful and a slight walk or buggy ride away. Biggest let down are the rooms. A standard has two small double beds, the bathroom is open area with clear glass shower door and the toilet is a door onto that area and everything that goes on is easily heard from anywhere inside the room. We changed to a junior suite after a few days, the beds were still really small, but at least we had a door onto the bathroom/toilet. After changing rooms I confidently state that noise from neighbouring rooms is easily transmitted through the walls, ceiling and front door in standard and junior suites. We heard feet stomping on the floor above, toilets flushings people wretching, baby's crying and phone conversations, your neighbours may aswell be at the foot of your bed, in a word absolutely no soundproofing at all. People coming back very late at night or early leaving in the morning you'll know about it. Fridges in the room are very welcome, but they make an buzzing racket and I had to pull the fridge out if it's housing and unplug it every evening. We also had some other buzzing thing we thought was the door bell for the room at first, but it just turned out to be a buzzing noise which we never found a reason for it which happened randomly. The vibe of the hotel is fun, but a bit Butlins for me I'm afraid. Would I stay there again......not a chance or maybe when I'm 80 and hard of hearing I'd give it another go.
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Apr 19, 2025A solid all-inclusive experience
A nice resort and a huge property. Spacious so be prepared to walk a bit to get around. No lines for meals and service was prompt and efficient across the board. Food was fine - typical all-inclusive experience. The room was big and clean but needed some maintenance. A/C worked well. The beach across the street was lovely and the pools were very popular. The kids enjoyed the wildlife and the fresh churros!
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Apr 19, 2025
Rooms are extremely small so they leave the bathroom area open There is little to no privacy! Love the resort!
Beach is not visible from resort shuttle does take you but not the same as being on the water. Employees are all amazing, energetic, and hard working. Chefs prepared special fruit plates everyday due to my allergies , thank you so much! Don’t forget to tip and please be kind to the employees they are not your slaves!
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Apr 19, 2025
Fabulous holiday
Returning Guests, came 2 yrs ago as well,we managed to stay in same room too, great customer service, plenty of food choice with other restaurants to use on site as well. Only reason didn't give 5 is, the hotel gets very busy with the party nights on a Friday, and not everyone's cup of tea, would be an idea, to rotate it with other hotels in group, as no other entertainment on those nights for guests with children and older guests
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Apr 18, 2025Great family vacation
Great service, amazing food and very clean resort. Had animals running around and the kids loved it. Pool and beach were great. Not on the beach but less then 10 min walk or 2 min good cart ride. We loved the animal towels from the room cleaning service. Would definitely go back!
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.One person of 18 years or over in every room. No student groups under 21 all year long.
Minimum check in age is 18 (Jan. - Feb.) (May - Dec.) Minimum check in age is 21 (Mar. - Apr.)
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26