Iberostar Selection Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9355 reviews

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  5 nätter på Iberostar Selection Cancun

  Spenderade 5 nätter på detta hotell. Resan från Cancun flygplats till hotellet tog inte alls lång tid och kostade cirka 50 USD. Väl framme på hotellet gick incheckningen väldigt smidigt och man såg direkt hur stort hotellet var. Rummet vi fick låg på 8:e våningen och de tre hissar som tog oss upp till vårt rum var fick man oftast vänta på då det är många människor som ska dela på dessa hissar. I mitten av hotellet finns det ett stort område med en bar som man hängde en del på kvällarna för att ta goda cocktails. Frukostbuffen var riktigt bra och erbjöd i princip allt. Samma var med lunch och middagsbuffen också. Dock är det ju som vanligt rätt hög ljudnivå på såna matsalar vilket man får ha i åtanke. Hotellet har också en hel del olika restaurangen och vi testade alla och samtliga erbjöd faktiskt bra mat. Poolområdet är stort och stranden med. Men det är ett problem att få plats till solstolar då många tog platser på morgonen men sällan/aldrig dök upp under dagen. Stranden var riktigt fint men havet och vågarna gjorde så att man inte vågade simma ut pga strömmarna. Som tur fanns det även badvakter som kunde varna för farlig vatten. Vi köpte även golfpaket på denna vistelse där 3 rundor kostade 299 USD vilket var otroligt värt det. En kort promenad eller transport till golfbanan Iberostar Golf Club Cancun som erbjöd 18 riktig roliga hål. I priset ingår golfbil, rangebollar och dricka(läsk, vatten, alkohol) samt mat på restaurangen. Banan var också i väldigt fint skick måste jag säga.

  Apr 01, 2025
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  Refreshed

  This resort is beautiful and has amazing views. The grounds are very well kept. The beach is well kept. The red flag was out the entire time as the waves are enormous. We did still go in but not far out. The golf course is well groomed and beautiful also. The staff all over the resort are all very nice and polite. Edgar with the pool entertainment crew was our fave. The pool floor needs a good clean and a sand as it’s sharp. The rooms could use a deep clean, otherwise they are great. Spacious and cool. We found the food hit and miss but everyone’s palates are different. There is something for everyone at the buffet. The hibachi restaurant was fabulous and is the only restaurant that you need to make a reservation for. No, long pants and close toed shoes required for men either. We had 7 people in our party,5 adults and 2 teenagers. Everyone enjoyed themselves

  Mar 29, 2025
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  Beautiful first trip to Mexico

  My husband and I recently had our first vacation with a destination in Mexico and chose Iberostar Selection Cancun Mar 20-27. Your hotel chain was selected because it was beachfront and has a high standard of customer service . We were warmly welcomed at checkin by Michele from the club. Michele offered us information sessions about the club and remained a constant pleasant face with friendly conversation and hotel offerings during our stay. Our food experiences exceeded expectations. We ate often at the buffet. "I loved the morning time chocolate pancakes with a little strawberry yogurt and jam". The freshly cooked salmon, pizzas, large selection of desserts and flavoured ice cream were a few of our favorites. The Mexican Restaurant had fantastic "smash burgers" at lunch time with all the fixings available. We ate at the American Bistro one evening and enjoyed it thoroughly with a beautiful view via the seating we were provided. While you have a large and varied staff who perform tremendously in the temperature extremes, there are a few staff from your buffet that we wish to acknowledge … Yamiel was the familiar pleasant face who greeted us most often and found us a place. Waiters Tomas, Bryan, and Fidel offered quick, gentle service with a smile. One day we were greeted at our table by Daniel who inquired regarding the quality of food we were experiencing, and asked us to let him know if there was any issue. I was pleased by his concern to inquire about our experience. Alejandro was the person who checked with us frequently to remind us of activity offerings occurring. And…the sun and beach were great !!☀️

  Mar 28, 2025
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  Happy and pleasant stay. Excellent hotel in terms of facilities and staff, with a constant presence.

  Excellent attention in the lobby, especially from Miguel Lazaro, by Veronica Chávez. Always very willing for attention and presentation. Your warmth and availability in your dedication and dealing with guests. Also, the constant presence and cordiality of Joana, Ilse and cooks Daniel and Marisol. On the beach, the great presence of Teresita. We feel so good that we will come back and miss them for their love, dedication, joy and presence.

  Mar 27, 2025
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  Far from Luxury, 3 star hotel that paid to be rated 5 star

  There is absolutely no way this is a 5-star hotel. If they have that rating, they must have paid for it because, at best, it’s a 3.5. The food is terrible, the building is outdated, and the spa service was the worst I’ve ever experienced. The spa refused to let me enter with my small wheeled bag, yet minutes later, they allowed another guest in with a larger bag—simply because mine had wheels and was considered a “suitcase.” When I asked if I could bring in a giant non-wheeled bag instead, they said yes. Make it make sense. I explained that all my toiletries were inside my bag and asked if they seriously expected me to carry everything in my hands. Their solution? They dug into the trash bin and handed me a used bag with crumpled-up paper still inside. This is their idea of a “luxury” experience? At that point, I asked to speak to a manager—only to be told there wasn’t one. I had to go all the way to the front desk to complain. The customer service rep, Ricardo, admitted that what happened was unacceptable, yet no action was taken. No apology gift, no compensation, nothing to make up for the absolute disrespect of handing a guest trash to carry their belongings. This place is a joke. I will never stay here again, nor will I ever book with Iberostar in the future. If you’re looking for a real 5-star experience, do yourself a favor and go somewhere else.

  Mar 23, 2025