Iberostar Selection Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9282 reviews

• 

  Save your money

  Food was awful. If you want to eat at one of the restaurants get there early and have low expectations. The sushi was cream cheese and rice. The room service and buffet also terrible. The only thing I can state positively was that the Beach was beautiful. Everything else was subpar.

  Jan 12, 2025
• 

  DO NOT COME HERE

  DO NOT COME HERE! DO. NOT. COME. HERE. This place is an absolute scam for all inclusive. I purchased a beach front, swim out villa and wish I never came here. Cons; - Purchased a king bed swim up villa, checked in all they could offer if double beds or basic room with king bed. If I wanted the original king bed I bought I’d have to down grade to a normal room. - No liquor in room only beer. You have to pay extra for liquor. - Good luck going to any of the restaurants. Unless you go at 5 pm they will tell you “the restaurants is closed for the night”. This is at 630-7 pm. - The buffet is the only option basically for food. Well for dinner it is. It’s inedible. The buffet will make you gag. - We had to go buy a bottle of liquor because how badly the drinks are water down. You will have 8-10 and not feel a thing. You will need to add you own to feel anything. - constant construction outside our beach front villa. - Your mini fridge will no work and will not cool anything down Pros; - Pool is nice. - friendly staff - good beach. Overall, I will NEVER go back to an iberostar ever again. You’re better off else where. Please please save your money.

  Jan 10, 2025
• 

  Ouch!

  Where do I start. First time taking the kids with us to Mexico and it hasn’t been great to say the least. When we booked we were offered the option to upgrade our room upon arrival. We were able to do so after tipping 100$. We were given room 121 which I would strongly suggest you avoid if you visit this resort. The room was decent looking and had a great view(sarcasm) of the roof of the building on one end and the plumbing section of the hotel on the other end. The “pull out” bed or couch was broken and had exposed broken pieces of wood underneath the seat part of the couch which could have impaled someone if they sat down hard on the couch. Half the lights in the room didn’t work and the “hot tub” on the patio wouldn’t drain and was falling apart. My wife notified concierge of our disapproval of the room and after negotiating with them for an hour was offered another upgraded room known as a “master suite” but for an additional 80$ a day coming out to just under 700$ for the remainder of the trip. Weird how a resorts subpar room led to us paying more for their issues. Not how it usually works and this was after my wife was in tears for how the room was and our experience thus far and staff did not seem to care. The resort itself hasn’t been updated in over a decade so you can imagine how outdated and broken everything is. Our “master suite” door between rooms does not close, the floor has many cracked tiles that could cut your foot if you aren’t careful, the faucet in the bathroom is loose and moves all over the place, one of our balcony doors didn’t close until I was able to bend the retaining linkage mind you we are 5 stories up with kids. The staff members here seem okay , but a fair amount of them are just texting or browsing their phones all day. The kids club was a joke day one, one person who was laying on the floor playing Nintendo was the daycare person who was “watching our kids”. We went to the gym while the kids were in kids club and I was asked to not drop the weights after I used a cable machine??? I played dumb and said I don’t understand Spanish and the guy just walked away. The food is okay, the alcohol seems watered down and it’s hard to find a waiter or waitress by the pool or beach. Less than accommodating for sure, but I’m not sure if this is the norm for a family resort. Bottom line. Room should have been comped for the inconvenience of their problems. Resort needs to update their rooms and facility for the price we and other families are paying. Staff needs to be more accommodating and attentive to guests. Press Instagram/texting and more customer service oriented. Side note: just the icing on the cake for me, my daughters were cold after getting out of the ocean and said they wanted to get in the hot tub. We made it to both hot tubs and both of them were heated to a glamorous 75 degrees and felt actually colder than the pool. Iberostar- do better, take care of your guests and accommodate any issues your guests have instead of up charging them. Potential future guests- Book somewhere else. Worst México experience I have had and we have been to Mexico a dozen times.

  Jan 08, 2025
• 

  Very good. Thank you for a great vacation.

  Overall is very good. At first, our ocean view balcony room had an issue. My 2 sons’ room was fine with no issue. Front desk and its management addressed my issue. We were very happy. Thank you management for giving customer service a high priority. The buffet is great. The main bar ambience is awesome. The speciality restaurants can be of bigger sizes. I suggest a new restaurant that can sit many families. Another resort had space issue too. We were at Royalton, reservations were hard to come by as well. The Christmas buffet was magical and Santa arriving via helicopter 🚁 was spectacular. Resort had Excellent singers and dancers. My wife enjoyed dancing along with the performers. Thank you Iberostar staff for the great things you did. One other suggestion, so many people enjoyed playing ping pong. Possibly having a room with 4 ping pong tables and 2 more pool tables 😎? You already have many pools, a soccer field and a 18 hole golf course.

  Jan 05, 2025
• 

  We do not regret our 3 star stay at Iberostar Cancun but would not return.

  SUMMARY: Iberostar Cancun's best days have passed. The resort simply is not worth the prices we paid, especially because the beach is mostly unusable. Cancun is crowded, expensive and logistically cumbersome. However, the locals are delightful people and worth the trip if you can get to know them. Other travelers we met have repeatedly returned to Cancun (though few returned to Iberostar), so many people enjoyed better experiences than mine. SWIMMING: We travel to beach hotels primarily to swim in the ocean. However Iberostar's waterfront is dangerously covered with underwater rock formations making it dangerous to swim even when the waves are mild. Red flags were up the entire time we were there. Moreover, Iberostar has cluttered the sand with palapas and chais lounges that block other guests' views of the ocean and pools. There is a maze of shallow pools breaking up the grounds, one large the rest small. My family's children like the shallow pools but shallow water makes me feel as though I am in someone else's used bathwater. The water in the pool with apparatus for children is cold so our children did not want to use it. Bottom line, Iberostar is unsatisfactory in respect to its most important feature - swimming. BUILDINGS AND EQUIPMENT: The main building is aesthetically beautiful and the guest rooms (especially the suites) are well laid out. However, the facility is not being properly maintained. The roofs have leaks. Doors squeak and do not close properly. Most or all the exterior doors leak at the bottom when it rains and the guest room balcony doors are extremely difficult to open and close. There are traces of mold in the showers and hot water pressure is mediocre to poor. The elevators are slow and unreliable, causing considerable acrimony between guests. The sensors on the filtered water dispensors are finicky and the ice dispensors do not work at all. The central front fountain is not working. There are insufficient chais lounges for the guests so there are daily dog-eat-dog races to reserve lounges; the best situated are gone long before breakfast. We spent a lot of time and effort chasing shade. Furniture in shade is occupied during breakfast. Cabanas blocking other guests from poolside and beach views can be rented for $100 per day. The accoustics are terrible and there is pervasive indoor and outdoor sound pollution. Sound from the atrium echoes throughout the building and into guest rooms well into the night. It often is difficult to converse in most of the restaurants. STAFFING and TIPPING: Virtually all the employees were professional, diligent and pleasant. However, the entire facility is substantially under-staffed. Consequently, the staff is over-worked and the guests under-served. We found ourselves constantly feeling compelled to tip what we inferred were underpaid workers. Non-stop tipping added upwards of $25 per day per guest to the costs. ACTIVITIES: The Kids Club has a great staff, but again too few. The facility is small and activities are limited. Very young children too often are mixed with older children, perhaps because the are too few participants. The scheduling often gets confused, altered without notice, or simply disregarded. Baby sitters are available upon 24 hours prior notice for $30 per hour per child. There are water polo, water volleyball, bean bag toss, and dancing every day. There is little else for teens to do other than swim. There usually is music or other entertainement in the evening. A few of the performers were quite good. Third-party excursions of varying quality are available, typically costing between $100 and $200 per person. Cabs can be expensive. Cancun has a busy downtown night life. Visitors' areas are policed and appear safe but we were warned there are five districts around Cancun that are controlled by violent cartels and must be avoided. FOOD and BEVERAGES: The main dining room is buffet style. Some of the dishes are excellent, some rather poor, and most are good to mediocre. The pastry desserts look better than they taste. There is considerable redundancy from day to day but enough choices that we always found some things to eat. Probably due to staffing shortages, the buffet often was missing odds and ends such as butter, fruit, and spoons. Mostly, the buffet food is well-prepared but served tepid or cool. The alternative restaurants ranged from mostly good (the steak house) to mediocre (Mexican) to terrrible (the American Bistro). All were first come-first served starting at 5:30, forcing people to arrive about 5:00 or stand in lines. Many tables were left empty due to staff shortages, also causing long delays at the tables. Food often was served tepid or cool. Hamburgers, hot dogs, chicken nuggets, French fries and ice cream are available most of the day in outdoor shelters. Wine, beer and hard liquor are free and abundant. However, they are of mediocre quality and the hard liquor seemed watered down to me. Better beverages are available at additional cost.

  Jan 05, 2025