What We Love
- Stunning beachfront oasis where the pools cascade toward some serious sandy shores.
- Live shows, live music and live karaoke every night.
- You're close to Cancun's shopping and nightlife.
Things to Know
- You're only a sweet 15 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- It's the only resort in the area with an 18-hole championship golf course on-site.
Resort Details
- American Bistro RestaurantA marvelous new concept, this restaurant includes delicious salmon, ribs, and fried chicken, with a gourmet touch. Simply the best American cuisine.
- Food Truck SunnyEnjoy a beachfront snack or a refreshing beverage in our new food truck with direct views of the ocean.
- Snack CareyDelicious variety of snacks and refreshing drinks at the restored Carey from 11 AM.
- Various Lounges/Bars
- Las Palmas
- Vertigo
- Carey
- Las Olas
- Robusto
- El Telon
- La Perla - Various Restaurants- El Lagulio, Buffet restaurant
- La Home, Gourmet restaurant
- Naga Hibachi, Japanese restaurant
- La Pamilia, Steakhouse restaurant
- El Maguey, Mexican restaurant
Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel for hours of operation, reservation policies and dress codes.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Concierge desk
- Elevators
- Exercise gym
- Gift/News stand†
- Golf, Offsite†
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Pool
- Room service
- Safe deposit box
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Convention Centre†
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This resort provides the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's pool
This resort has a kids splash park.
- Children's program, onsiteSTAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- Fitness center on-siteThis resort has a Fit & Fun Fitness Program.
- General
Other activities include:
- Aerobics
- Yoga
- Shooting tournaments
- Archery
- Basketball
- Cycling
- Billiards
- Bocce
- Gymnastics
- Table tennis - Golf location (onsite/nearby) †An 18-hole golf course is available.
- PoolThere are 10 pools on-site including 1 infinity pool. This property has swim-up bars.
- Spa †
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
- Tennis court
- Golf †Golf course located within a mile of the property.
- Live EntertainmentLive nightly shows in theater
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9355 reviews
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Mar 29, 2025Refreshed
This resort is beautiful and has amazing views. The grounds are very well kept. The beach is well kept. The red flag was out the entire time as the waves are enormous. We did still go in but not far out. The golf course is well groomed and beautiful also. The staff all over the resort are all very nice and polite. Edgar with the pool entertainment crew was our fave. The pool floor needs a good clean and a sand as it’s sharp. The rooms could use a deep clean, otherwise they are great. Spacious and cool. We found the food hit and miss but everyone’s palates are different. There is something for everyone at the buffet. The hibachi restaurant was fabulous and is the only restaurant that you need to make a reservation for. No, long pants and close toed shoes required for men either. We had 7 people in our party,5 adults and 2 teenagers. Everyone enjoyed themselves
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Mar 28, 2025
Beautiful first trip to Mexico
My husband and I recently had our first vacation with a destination in Mexico and chose Iberostar Selection Cancun Mar 20-27. Your hotel chain was selected because it was beachfront and has a high standard of customer service . We were warmly welcomed at checkin by Michele from the club. Michele offered us information sessions about the club and remained a constant pleasant face with friendly conversation and hotel offerings during our stay. Our food experiences exceeded expectations. We ate often at the buffet. "I loved the morning time chocolate pancakes with a little strawberry yogurt and jam". The freshly cooked salmon, pizzas, large selection of desserts and flavoured ice cream were a few of our favorites. The Mexican Restaurant had fantastic "smash burgers" at lunch time with all the fixings available. We ate at the American Bistro one evening and enjoyed it thoroughly with a beautiful view via the seating we were provided. While you have a large and varied staff who perform tremendously in the temperature extremes, there are a few staff from your buffet that we wish to acknowledge … Yamiel was the familiar pleasant face who greeted us most often and found us a place. Waiters Tomas, Bryan, and Fidel offered quick, gentle service with a smile. One day we were greeted at our table by Daniel who inquired regarding the quality of food we were experiencing, and asked us to let him know if there was any issue. I was pleased by his concern to inquire about our experience. Alejandro was the person who checked with us frequently to remind us of activity offerings occurring. And…the sun and beach were great !!☀️
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Mar 27, 2025Happy and pleasant stay. Excellent hotel in terms of facilities and staff, with a constant presence.
Excellent attention in the lobby, especially from Miguel Lazaro, by Veronica Chávez. Always very willing for attention and presentation. Your warmth and availability in your dedication and dealing with guests. Also, the constant presence and cordiality of Joana, Ilse and cooks Daniel and Marisol. On the beach, the great presence of Teresita. We feel so good that we will come back and miss them for their love, dedication, joy and presence.
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Mar 23, 2025Far from Luxury, 3 star hotel that paid to be rated 5 star
There is absolutely no way this is a 5-star hotel. If they have that rating, they must have paid for it because, at best, it’s a 3.5. The food is terrible, the building is outdated, and the spa service was the worst I’ve ever experienced. The spa refused to let me enter with my small wheeled bag, yet minutes later, they allowed another guest in with a larger bag—simply because mine had wheels and was considered a “suitcase.” When I asked if I could bring in a giant non-wheeled bag instead, they said yes. Make it make sense. I explained that all my toiletries were inside my bag and asked if they seriously expected me to carry everything in my hands. Their solution? They dug into the trash bin and handed me a used bag with crumpled-up paper still inside. This is their idea of a “luxury” experience? At that point, I asked to speak to a manager—only to be told there wasn’t one. I had to go all the way to the front desk to complain. The customer service rep, Ricardo, admitted that what happened was unacceptable, yet no action was taken. No apology gift, no compensation, nothing to make up for the absolute disrespect of handing a guest trash to carry their belongings. This place is a joke. I will never stay here again, nor will I ever book with Iberostar in the future. If you’re looking for a real 5-star experience, do yourself a favor and go somewhere else.
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Mar 17, 2025
Excellent
Very good experience at Iberostar, we had an amazing time, we went to celebrate my wife's birthday and at all times we felt taken care of. We want to thank the hospitality of Cynthia The Club, who at all times helped us with all our needs, also to the Kids Club guys who took care of our children, and to the entertainment people who were always watching us have a good time. Highly recommended the experience
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryRoom reservation required, Dinner Reservations allowed up to 7 days before check in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $76 MXN (Approx.$5.00 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, the resort will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- Pet Policy : Pets Not Allowed