What We Love

  • Unlimited access to all the parks, where you can hike, swim, snorkel & explore all you want. Transportation included.
  • Each Casa caters to a specific moment in your life - whether you have little kids or are empty nesters.
  • Everything Flows® concierge service makes sure your stay is beyond magical.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • This resort offers free, shared airport transfers - running every 30 minutes.
  • When booking tours, you'll need to make a reservation 24-hours in advance.

Resort Details

International buffets and A la carte cuisines at this resort make this destination popular.
OnSite Dining
  • Bio
    Vegan/Vegetarian restaurant.
  • Cantina Los Faroles

    Oaxaquena's speciality food.

  • Chibali
    Family restaurant with international buffet.
  • Fuego

    Italo-mexican speciality food.

    Restrictions apply - exclusively for Casa Fuego guests. Adults-only.

  • HA' (additional cost)
    Ha’ is more than a restaurant, it’s a culinary experience that involves all the senses, from the welcome, to the design elements, to sounds, to the presentation of drinks and food and impressive Mexican wine collection - every element surpasses the expectations of the diner. 

    Ha' is not a part of the All-Inclusive plan.
  • La Trajinera
    Sea and land flavors.
  • Las Cuevas
    Brazilian rodízio.
  • Las Playas
    Snack and grill.
  • Mercado de la Merced
    Traditional Mexican buffet.
  • Teatro del Rio

    A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.

    Reservations required.

  • Various Bars/Lounges
    - Lobby Bar
    - Bar Pozas 1
    - Bar Pozas 2
    - Pool Bar
    - Bar Fuego and Roof Top Bar Fuego - exclusively for Casa Fuego guests
  • Xin Gao
    Asian cuisine.
  • Xpiral
    The Sunday Brunch now is located at Las Cuevas restaurant.

    Restrictions apply: Available exclusively for Casa Fuego & Tierra guest. There is an extra charge ($) for other guests.
Wi-Fi, 24-hour front desk services and valet parking are just a few of the great amenities found here.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Airport shuttle service
  • Babysitting†
  • Beachfront
  • Business services†
  • Children programs†
  • Complimentary wireless internet
  • Concierge desk
  • Conference facilities†
  • 24-hour front desk
  • 24-hour room service
  • Airport shuttle service
  • Babysitting†
  • Beachfront
  • Business services†
  • Children programs†
  • Complimentary wireless internet
  • Concierge desk
  • Conference facilities†
  • Exercise gym
  • Parking
  • Tour/sightseeing desk
  • Valet parking
  • Wireless internet connection in public areas
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Water sports, the fitness center, teen programs and more help create memorable opportunities.
On-Site Recreation
  • Beach
  • Fitness center on-site
    Daily yoga lessons and functional training circuit.
  • Kayaking
  • Pool
    This resort has 11 pools.
  • Snorkeling †
  • Spa †
  • Teen programs
  • Tennis court
  • Water activities
Off-Site Attraction
  • Xoximilco
    Accompanied by mariachi, regional music, trios, northern music and Mexico’s most traditional cuisine, Xoximilco is the best Mexican fiesta in Cancun. A perfect environment for families and friends, everyone’s invited

    - Traditional Mexican dishes in a Mexican dinner on board.

    - Not recommended for children under 12 due to late night schedule


  • Xavage
    An electrifying park where you can see how adventurous you want to be and feel the adrenaline pumping. Have an astounding day in the newest park in Cancun. Six different activities are waiting for you, either on water, through the air or by an off-road circuit with several obstacles to overcome the challenge.

    - Lunch buffet and non-alcoholic beverages

    - Zip-line Xavage, Rafting, Monster Truck, Jet Boat, Kayak, Ropes Course with four different levels, Tough Cubs: a special place for kids from ages 5 to 11. Safety equipment for all the activities. Restrooms, dressing rooms, showers and lockers.

    - Children under 5 are not allowed

  • Xplor Fuego
    Dare to live the adventure at night in Xplor Fuego, the park with activities in Playa del Carmen that will ignite your adrenaline. Get on an amphibious vehicle and ride through the Mayan jungle, fly through the starry sky on Cancun zip-lines, explore the underground world of the Riviera Maya through stalactites rivers while swimming or rafting and splash in the waters of a cenote on a hammock.

    - BBQ ribs buffet (with vegetarian options) and unlimited nonalcoholic beverages

    - Access to changing rooms and lockers



  • Xenses
    The fantastic world of Xenses awaits. In this fun half-day park at Riviera Maya, your senses will be tested on a place full of magic where nothing is what it seems. From perceiving different ecosystems in complete darkness or defying gravity in an original Town, to the over 50 fantastic scenarios for amazing pictures. Fly like a bird or let yourself go on the Sludgerie and Riverlaxing, a park like no other.

    - Access to changing rooms and lockers 

  • Xel-ha

    Admire the natural scenery of Riviera Maya from atop the Scenic Lighthouse at over 130 ft with 360° views. Snorkel in complete freedom along the inlet and have fun on more than 20 aquatic and terrestrial attractions. Finish your experience by delighting your palate on the unlimited buffet and open bar.


    - Breakfast, lunch buffet and snacks & beverages (alcoholic and non-alcoholic) 

    - Included: access to snorkeling gear, changing rooms, lockers & a towel 


  • Xcaret plus

    Have fun in over 50 natural and cultural attractions for the whole family with your admission to Xcaret park. Spend a full day amongst underground rivers, jungle and the Caribbean Sea while you enjoy the most vivid representations of Mexico, its folklore, gastronomy, culture, history and nature in a single place!

    - One Lunch buffet at select restaurants


  • Xplor Park

    Live a day full of exciting adventures in the most visited zip-line park in the world, including the highest zip-lines in Riviera Maya. Go into the heart of the jungle while driving through trails and caverns, or swimming and paddling along stalactite rivers with impressive millenary rock formations. Besides, discover its new activity: Underground Expedition

    - Lunch buffet, snacks and non-alcoholic beverages

    - Access to changing rooms and lockers



† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 14063 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excelente

    Todo muy bien todos muy atentos desde la llegada el concierge te da muy buen recibimiento te explica muy bien todo de los parques del hotel te lleva tu habitación en la habitación todo muy limpio todo muy bonito el servicio de la habitación muy bueno los restaurantes muy rico todo los parques muy bonitos muy bien cuidados la transportación muy buena la verdad 10 de 10. Espero regresar muy pronto me encantó la experiencia

    Apr 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Dinner at La Cantina Hotel Xcaret Mexico

    We had a great meal at La Cantina! Saul was a great waiter and the food was amazing! The food was delicious; we got to try many different local dishes that are not available stateside. And to cap off a spectacular evening, we were serenaded by an incredible all-female musical director ensamble! Couldn’t recommend it more!

    Apr 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    SPECTACULAR!!!

    We went for a wedding, it was amazing the hotel was beautiful!! We had Jesus Azcorra check us in he was great, got us early check in. The hotel is spectacular!!! Food was great!! Hotel rooms had everything included. Will be going back soon!! Can not wait to go back!!

    Apr 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    my second house Hotel Xcaret mexico

    al llegar a hotel xcaret mexico , se siente como los trabajadores ahi aman lo que hacen . ser recibidos con un saludo y una sonrisa siempre es lo mejor . te sientes en confianza y la verdad te hacen sentir en casa , con tantas comodidades que tiene uno a su alcance

    Apr 01, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Definitely go!!

    Had another wonderful stay! The staff is amazing and the property beautiful. I was booked into a room that came with personal concierge service. The three people that helped me durning my stay (Bani, Magaly and Cristopher) were incredibly attentive durning my stay and helped with any questions or needs durning my time at the hotel. My only star off was because (although for the most part delicious) I did feel the food wasnt quite as good as my last visit and the cocktails weren’t consistent. None of them were amazing and a few were….not my taste to say. It’s to bad because during my first stay I had no be of the best margaritas I’d ever had so was looking forward to that again. There was also a few issues with the second room where my sister stayed. They hotel MORE than made up for it and rather quickly (a couple hours total after we arrived) but it was a bit unfortunate to start the vacation like that. As a whole however I would definitely recommend anyone to stay here and I can’t wait to go back!!

    Apr 01, 2025
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryA minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

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