What We Love
- There are two beachfront pools (including an infinity pool) and three Jacuzzis.
- Perch under a palapa on Playa Viva.
- The resort offers luxurious rooms with breathtaking views of the Caribbean and Isla Mujeres.
Things to Know
- The resort is only 25 minutes from the airport.
- Upgrade to the Preferred Club to get better rooms, desserts & liquors in the private lounge and more.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Barefoot Grill
Grilled snacks and barbecue served during the day.
- Coco Café and Ice Cream Parlor
The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.
Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.
- El Patio
Serving authentic A la carte Mexican cuisine.
- GauchoGrilled specialties.
- Himitsu
Serving A la carte Pan-Asian specialties.
- OlioA la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
- Portofino
Serving classic, A la carte Italian cuisine.
- Preferred Club Lounge BarLounge bar for Preferred Club guests only
- Preferred Club Pool Bar & SnacksSnacks and drinks for Preferred Club guests only
- Various Lounges/Bars
- Barracuda
- Desires
- Manatees
- Rendezvous
- Gaucho Grill
- World Cafe
A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- Internet services†
- Laundry/Valet service†
- Medical Facilities Service†
- Outdoor pool
- Parking
- Pool
- Restaurant
- Room service
- Spa†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program, onsite
EXPLORER’S CLUB FOR KIDS:
Ages: 3 – 12
At this fully supervised children's program, kids will enjoy the following activities:
• Arts and crafts
• Playground
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Cinema
• Doll nursery and play kitchen
• Water games
• Weekly campout adventures
• Big screen movies on the beach
• Beepers for parental control
• Dinner for children
All Explorer’s Club staff members are certified by the American Red Cross in CPR for children
- Dancing †This resort offers dancing lessons.
- GeneralThis resort offers Spanish lessons and bingo.
- Golf †
- PoolThere are 4 pools and one outdoor hot tub.
- Spa †
For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.
- Volleyball
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12489 reviews
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Apr 24, 2025Did not enjoy our stay. Or the timeshare people being pushy.
Very disappointed in the staff and service of the resort. The pools are in very bad condition with pool tiles missing. While there someone cut themselves very badly due to the poor conditions of the pool. Overall I was not impressed with the resort. Definitely stay at another resort there are some beautiful ones with great service.
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Apr 23, 2025Loved the beach!
Dreams Sands gave us the perfect vacation. I have traveled all over Mexico and stayed at many resorts; for the price, this one was hands down one of the best. It provided what some of the high-end hotels supplied at a reasonable cost. I was super impressed with the beach area. The area in front of this hotel had a nice sandbar where you could wade out without stepping on large rocks or dealing with any seaweed. This is one of the best beaches I have stayed on. The seating at the beach was a bit crowded as the hotel was at capacity, but each day they were able to find me a lounge chair without getting up at the crack of dawn to lay out my towels. There was some confusion with my room when I arrived, and they gave me a daybed on the beach one day for my troubles. I highly recommend staying in that one day, as it is a very relaxing way to spend the day under the shade of the canopy close to the waves. As mentioned prior, there was a small issue with the room category that my travel agent booked and what they had available once I arrived. I was very pleased with the service that Oscmar provided. He listened to my concerns and tried his best to correct the situation. He was able to fix the issue to my satisfaction the very next morning. I truly enjoyed my vacation. I thought it was a great value for the amenities that this hotel provided. I have stayed at hotels that were double in price, and I can honestly say I felt this hotel delivered some of the same levels of quality that high-end hotels provided. The staff was always accommodating and eager to assist. Thank you, Oscmar and all of your wonderful staff, for a truly relaxing vacation. -Jennifer
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Apr 22, 2025Jhandi is the best!
Jhandi was the most amazing beach server I have ever had! He is so very good at his job! I made sure to get up early just to get to sit with him everyday! I cannot wait to see him again! He is definitely an asset to Dreams! 💜❤️💚💜❤️❤️💚💜❤️💚❤️💜❤️❤️💚💜
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Apr 21, 2025
Spa service
The best spa service my therapist Deyanira was hands down the best she made me feel renewed refreshed and the made my last day of vacation amazing highly recommended her for any spa service. Hotel staff was super friendly and very welcoming!
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Apr 21, 2025
Best beach
The resort has one of the best beaches in the hotel zone. Water is calm and not wavy. You can definitely enjoy the ocean everyday. The food is delicious and staffs are very friendly. Lots of entertainments for everyone to be part of it. It is family friendly so sometimes it could be a bit crowded.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.