What We Love

  • There are two beachfront pools (including an infinity pool) and three Jacuzzis.
  • Perch under a palapa on Playa Viva.
  • The resort offers luxurious rooms with breathtaking views of the Caribbean and Isla Mujeres.

Things to Know

  • The resort is only 25 minutes from the airport.
  • Upgrade to the Preferred Club to get better rooms, desserts & liquors in the private lounge and more.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
The resort provides a variety of delicious cuisines that will please every guests' palate.
OnSite Dining
  • Barefoot Grill

    Grilled snacks and barbecue served during the day.

  • Coco Café and Ice Cream Parlor

    The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.

    Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.

    Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.

  • El Patio

    Serving authentic A la carte Mexican cuisine. 

  • Gaucho
    Grilled specialties.
  • Himitsu

    Serving A la carte Pan-Asian specialties.

  • Olio
    A la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
  • Portofino

    Serving classic, A la carte Italian cuisine.

  • Preferred Club Lounge Bar
    Lounge bar for Preferred Club guests only
  • Preferred Club Pool Bar & Snacks
    Snacks and drinks for Preferred Club guests only
  • Various Lounges/Bars

    - Barracuda 

    - Desires

    - Manatees

    - Rendezvous

    - Gaucho Grill

  • World Cafe

    A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.

Guests can take advantage of the business center, spa and more.
On-Site Amenities
  • All-inclusive meal plan
  • Business center†
  • Car rental desk†
  • Children programs
  • Conference facilities†
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Gift/News stand†
  • Golf†
  • All-inclusive meal plan
  • Business center†
  • Car rental desk†
  • Children programs
  • Conference facilities†
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Gift/News stand†
  • Golf†
  • Internet services†
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Outdoor pool
  • Parking
  • Pool
  • Restaurant
  • Room service
  • Spa†
  • Tour/sightseeing desk†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Dance the night away, practice your swing and more with the many activities provided at this resort.
On-Site Recreation
  • Children's program, onsite

    EXPLORER’S CLUB FOR KIDS:

    Ages: 3 – 12

    At this fully supervised children's program, kids will enjoy the following activities:

    • Arts and crafts

    • Playground

    • Treasure hunts

    • Sandcastle contests

    • Board games and video games

    • Cinema

    • Doll nursery and play kitchen

    • Water games

    • Weekly campout adventures

    • Big screen movies on the beach

    • Beepers for parental control

    • Dinner for children

    All Explorer’s Club staff members are certified by the American Red Cross in CPR for children

  • Dancing †
    This resort offers dancing lessons.
  • General
    This resort offers Spanish lessons and bingo.
  • Golf †
  • Pool
    There are 4 pools and one outdoor hot tub.
  • Spa †

    For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.

  • Volleyball

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 12238 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Explorer club

    My daughter loved the explorer club! Itzel, Elsy, Karla and Analy were amazing. The club offered crafts, lunch and activities that my daughter really found exciting. We were able to drop her off there without any concerned for her safety.

    Jan 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Friendly, welcoming staff and delicious food

    I can't rate this resort highly enough! The staff are friendly and efficient, the rooms are clean and comfortable and well-equipped, and the location is perfect. This was my first trip to Cancun and if I have the chance to return I will definitely book here again. Thanks to all for making it a memorable vacation!

    Dec 31, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Not what we expected

    Booked vacation package with Southwest vacation that had several offers and all inclusive. When we arrived we were told certain things we expected were not included unless we paid more per night to upgrade to preferred. Checking took over an hour and concierge keeps trying to get us to visit sister property which we didn't want. I would say do your research and make sure all inclusive is all inclusive. A

    Dec 29, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Disappointing family vacation

    So disappointed. We planned a family vacation with 10 people. We called weeks in advance to ask that our rooms be situated close and for my room to join to another member of my group as we are travelling with a toddler. When we arrived, none of our requests were met. At all the restaurants we’ve been told that we can’t sit together. Max 6 people per table and they will not pull tables together, even in a restaurant that was basically empty. We’ve been told it’s “ policy”, but if we purchase by type service we can all sit together but if we purchase bottle service, we could! It seems like everything is an extra charge here :( So disappointed. We were excited to have a family holiday , only to not be able to actually spend time together. Would suggest not travelling here in larger groups.

    Dec 29, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exceeded our expectations!

    Everything was wonderful. The beach was beautiful and clean. The food in every restaurant was great. Loved it all. Great coffee in the Cafe. The bars were awesome. Favorite was the lobby bar. A crazy storm came through and the staff was amazing. Everyone was crowded inside and the entertainment was brought in and put on a show. Wish I had more time. I would go back.

    Dec 29, 2024
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

     

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