What We Love
- Create a memorable vacay by playing with dolphins at the Dolphinarium.
- Show off your skills in tennis, mini-golf and archery.
- The luscious spa and Kids Club provide something for you and something for them.
Things to Know
- The resort is one hour from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Additional fees apply for some water sports.
Resort Details
- Various Lounges/Bars- Beach Lobby Bar
- Pool bars- Teatro Bar - Various RestaurantsBeach Buffet Restaurant:Specialized in international food, this restaurant offers an exquisite range of dishes that will satisfy guests with the most demanding palates. A magnificent space with stylish decor.
México Lindo restaurant:You will not be able to resist the mouth-watering flavours and aromas of the country’s typical dishes, which respect the original recipes and flavours of each region in Mexico.A reservation is required, subject to availability, restrictions apply.
Rancho Grande Restaurant:This fantastic grill restaurant located in the swimming pool area is an incredible place to enjoy a delicious sandwich or casual buffet without missing out on the action.
- 24-hour front desk†
- Babysitting†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Free parking†
- Lobby†
- Lounges/bars†
- Luggage service†
- Restaurant†
- 24-hour front desk†
- Babysitting†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Free parking†
- Lobby†
- Lounges/bars†
- Luggage service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Wireless internet connection in public areas†
- Convention Centre†
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Choose a wedding package suited to you and your partner for celebrating this very special union. The resort has a team of professional and special services so that everything turns out just as you wish. Please contact hotel directly for details and pricing of wedding packages.
† Fees may apply
- Basketball court †
- Billiards †
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16069 reviews
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Apr 20, 2025Beautiful resort with nice beaches
We stayed here in the beginning of April. It is about 2 hours from the Cancun airport. Check in was quick and smooth and staff were very helpful. We had a premium room, ground floor and could walk right out our sliding glass door to the pool. The only downside was that there was mildew growing on the walls of our room and it had a very musty smell. I know it is a very humid area but we have never experienced that before in a resort there. Mattresses are really hard as well. The room was very clean besides the musty smell. The grounds were beautiful and well cared for. The beach was really nice in front of Maya beach. Lots of great snorkelling and the wild sea turtles were a highlight. Lots of sting rays so make sure you do the stingray shuffle in the water. Food was average and the Colonial/tropical buffet was better Beach/Caribe buffet. There was nowhere to get a good taco! Overall it was an amazing fun trip for our family.
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Apr 18, 2025There are so many better options out there
ugh. The people that love this place are ones that haven't been anywhere else. And they will bully anyone that leaves a bad review on Facebook. It is so bizarre. Food was the worst I have ever had at a resort. Buffets and a la cartes. Only way to get something not at room temperature is the grill stations at buffet. If you think you will get something fresh by going early, you are wrong. It is yesterdays dried out food. Mexican a la carte is straight from the buffet. Chair wars in real! So many selfish entitled people here that 'reserve' chairs for hours without using. And there aren't enough chairs for anyone to use. Sad part is there is lots more space for more chairs. If you want to actually use a chair, you have to schedule your morning around getting one by 9am. Any later and you are SOL. Good points - staff are friendly and grounds and beach are beautiful. My husband and I have been to about 20 AI resorts throughout Mexico and the Caribean and this was one of the worst. Prefer almost every other chain - Grand Palladium, Iberostar, Princess, RIU and Royalton are all way better.
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Apr 16, 2025
Beautiful resort, friendly staff but mediocre food.
We don't normally stay at all-inclusive resorts but did this time to join family for a week. The resort is huge and could be organized better, families with young children at one resort, young party animals at another resort and quiet older adults at the furthest resort. The layout was nice and landscaping was beautiful, loved the Mayan cultural influences. Rooms were comfortable. Food was only okay, meat was tough and dry, hot buffet items were not always hot. Food should have been better for the price of the resort.
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Apr 16, 2025Vacation March 27 2025
A large well laid out resort with lots of amenities. This is our 4th time to this resort including getting married there. The food/restaurants are really pretty spectacular a bad or poor meal was never had. Premium Level we have used every time we have been to the resort and feel it is well worth the upgrade. Our room was starting to show some wear and tear from our first visit 10 years ago but that goes the same for us. We will return again.
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Apr 14, 2025
Atrocity, hardly a resort
More like torture , not a vacation. I would never recommend this “resort “ nor would I ever consider coming back. Check in process was three hours, forcing us to go back and forth from the rooms (25 min walks), saying the rooms were ready when they weren’t. They fogot to activate keys , so had to walk back for the 3rd time. By this time, after traveling all day it was unfathomable. I’m not sure how they can get away with treating their guests like this. The staff were very unkind, like I was bothering them for asking a simple question. The food was atrocious. The buffet is limited, all food sitting out, pasta station was laughable. I asked for some fresh chicken bc it was cold, they said there was no more. Food is not replenished all the time. It sits. I felt ill from it but didn’t have much of a choice because was unable to reserve any restaurants , they were full for the entire length of my stay. I had no choice but to check out and pay for another hotel. They refuse to give me any credit back. This place should be closed down. I can’t comprehend the good reviews. Fool me once.
- Advisory-Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySpring Break groups are allowed with Quad Rooms. At least 1 guest must be at least 21. 5 nights minimum stay.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 26.06 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed