Barcelo Bavaro Palace - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

30787 reviews

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  Unfriendly service

  Delay in processing tasks due to lack of professional knowledge of staff Huge fees charged for card cancellation Unchanging food types and very salty foods

  Apr 17, 2025
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  Family vacation gone wrong

  Not good for a family vacation. Eleven of us and we were split up due to over booking of the rooms on the behalf of the resort. Food was really bad. Kid ate french fries for a week and rooms need reno. On the first floor and our doors didn't lock. Bathroom was leaking. Very expensive for what you get. Only good part was the bartenders. Great guys.

  Apr 17, 2025
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  If you’re used to 5 star hotels or dining out regular.. do not book this place!

  We travel a lot.. I mean a vacation every 6 weeks. We have stayed in a lot of 5 star hotels around the world. This certainly isn’t one. On arrival the room we arrived in was dirty, from the sofa to the jacuzzi outside, to just dirt everywhere. The balcony glass windows were rancid and could barely be seen through. We had a junior suite which said it slept 4 adults. We was 2 adults and one 6 year old. The room lay out means there is zero privacy for the bathroom as there is no door on the shower or an area to get ready. Certainly not practical for 4 adults! From the minute we walked in the room it smelt awfully damp, the bedding was always slightly moist and if you put anything on the floor it was damp. We asked if we could upgrade to a family suite as the small beds were not ideal. We were told there was unfortunately nothing to upgrade to. It’s supposedly a ‘family orientated hotel’ yet we had young people next door to us drinking in their balcony and blasting music and with zero respect for others: when there is that many different bars to go I don’t understand why people need to do that knowing most families have kids here. So many people walking round or around the pool with their own ‘beat box’ music blasting. The food - bland and basic - more 3 star. We went to the seafood restaurant - avoid the lobster bisque, probably the worst meal I’ve ever had. The Japanese probably the better one but service rubbish. The Italian we ordered ‘Sizzling garlic prawns’ Sautéed prawns with sliced garlic and chili, served in a traditional clay dish’ the picture below shows what was received! Honestly disgraceful and half were hard! The night we went to the Italian the air con was broken - it was disgustingly hot, a completely unenjoyable experience, it should have been closed. Never known a hotel where the al a carte restaurants are possibly worse than the buffet. And I have no idea what they clean the buffet room floor in but it’s a death trap, so slippy! The men having to wear trousers to three of the restaurants is absolutely ridiculous for the level and standard of them. We are in 2025 and this hotel has not got one smartly dressed person in it. The resort is absolutely huge which I think why the standards are low, it’s probably impossible to keep on top of. For a hotel of this size there’s not much entertainment going on before the show at 10pm and that seems to be it, seen that’s it’s a family hotel you would think there would be more. The check out was diabolical. We stood for over 30 minutes waiting to check out and hand the towel cards back in and change some money. Several Spanish people continuously walk to the desk and ignore the people queuing, the staff should know better to tell them to queue like the rest of us, but they don’t they stop what they are doing to serve the rude people. Then when we finally get to the front we are ignored as someone else scans passports at this desk and the woman - Elizabeth Paulino continues to ignores us. I explained we had already been waiting over half an hour, probably the rudest person in the hotel, ignored us! Never apologised, never looked at us, told us our room bill, and asked us to pay. No customer service skills whatsoever. Quite possibly the worst customer service I’ve ever received. This hotel overall needs a huge revamp, they need to work on training their staff better customer service skills. They’re not short of staff, they just need to be trained to a certain level. However we booked this hotel based on kids facilities and my 6 year old son absolutely loved every minute of the Barcy Club and the activity programme. We couldn’t get him out and he didn’t want to leave. For that I will say 10/10, so a big thank you to you all Juana, Arianna. Rosanny, Yasiri and especially Soranyi, Santa and Salome! 🙏

  Apr 17, 2025
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  Overall very good

  The main purpose for my visits here is golf and relaxing. Golf: Claudio De La Rosa and his crew never fail to disappoint they are attentive and professional and go above and beyond to facilitate an excellent experience the management should consider themselves fortunate to have employees like them, I would like to thank Claudio De La Rosa and his crew for making my vacation great time after time. CIEGLIO POOL. Big thanks and shout out to Juan, Miguel, Daniella, Perlia, they absolutely went above and beyond to make our vacation enjoyable true professionalism at its best. They greet you with a big smile every day, and at the end of the day. Thank you. The restaurants are very good. These are the best in the order I see them . Mexican Spanish Buffet Hoya19 service has gone downhill Italian Santa Fa steak house The biggest complaint I have is that the front desk/lobby personal have no clue of what they are doing, I find them hard to understand and when you ask the same question to multiple people at the front desk you get different answers. I hope they can improve on this as it's very frustrating for clients. In summary, this resort has something for everyone it's clean and has a friendly staff . Thanks for hosting us for our 9th visit. See you all in Oct/Nov Antonio Spadafora April 3rd to April 14th, 2025, room 6325, which, by the way had the worst wifi and cell reception I have ever experienced.

  Apr 16, 2025
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  Great vacation

  I had an overall great time, food was great, the resort was clean, and I felt very safe. Special shout out to mayordomo Jesus DL Rosa he made this vacation extra relaxing, and paid extra attention to detail. I greatly recommend. Would vacation there again

  Apr 16, 2025